Glean Work AI Platform
GleanExternal reviews
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Glean – a blessing for business busybodies
What do you like best about the product?
Our org is newly public, with lots of leadership and org changes happening. Being able to have Glean help me find the information and contacts I need to do my job is CRITICAL to my productivity and sanity. It searches our google docs, workday, highspot, asana, Slack, and confluence pages.
The context in the search results (shows you title, doc type, last updated, owner, snippet description) is SOOOO helpful for making sure you have the right doc before clicking on it.
I also really appreciate the Workday integration – I can search someone, see their tenure, title, reporting line above and below them. Super helpful in a big company, when I'm meeting new people practically every day.
The context in the search results (shows you title, doc type, last updated, owner, snippet description) is SOOOO helpful for making sure you have the right doc before clicking on it.
I also really appreciate the Workday integration – I can search someone, see their tenure, title, reporting line above and below them. Super helpful in a big company, when I'm meeting new people practically every day.
What do you dislike about the product?
There's no AI/natural language search yet, and no connection to SFDC for our org. I would LOVE to write in "show me all Sally Sales's open opportunities in retail industry" and get a bunch of links to opportunity records.
What problems is the product solving and how is that benefiting you?
In a large org with lots of changes in leadership and staffing, Glean helps me get to information faster, instead of having to ask my boss or someone else and wait for them to get back to me. Getting information quickly is so important for "flow"– if you have to wait for an answer or a link to a doc, by the time someone gets back to you, you don't always feel eager to finish your task or idea.
Basically Google across all my company resources!
What do you like best about the product?
"I love spending time searching for that one document" - No One Ever
Glean is one of those tools where the effectiveness is inversely correlated to the amount of time I spend using it. I know for a fact Confluence search is garbage, as I've spent a ridiculous amount of time rephrasing my query to find that one page I already know exists. Glean is my "new page" page, so I always know how to find it. The search functionality meets or exceeds my high expectations for finding documents/resources quickly. I like how it searches across all these platforms at once.
Glean is one of those tools where the effectiveness is inversely correlated to the amount of time I spend using it. I know for a fact Confluence search is garbage, as I've spent a ridiculous amount of time rephrasing my query to find that one page I already know exists. Glean is my "new page" page, so I always know how to find it. The search functionality meets or exceeds my high expectations for finding documents/resources quickly. I like how it searches across all these platforms at once.
What do you dislike about the product?
I frequently try to find Confluence pages, but since Glean searches across everything, it will usually find some JIRA results as well. The icons for both Confluence and JIRA are blue, so I think I'm opening a Confluence page only to be surprised by a JIRA ticket.
What problems is the product solving and how is that benefiting you?
I'm able to spend far less time searching for what I need. This not only saves me time but occasionally my coworkers time as well since I might send them a message to ask if they know where that specific document is.
A real time-saver!
What do you like best about the product?
How easy it is to find the answer I'm looking for across various platforms (Notion, Slack, Google suite). It saves me so much time by removing the need to search for a key term or phrase across all the tools used internally.
What do you dislike about the product?
There is nothing I dislike about Glean! It fits all my needs.
What problems is the product solving and how is that benefiting you?
Problem: internal knowledge not consolidated in 1 central spot
Solution: Glean provides a solution here by allowing users to quickly sift through various tools that may hold the information they are looking for. Through it's integration with multiple software tools, it is able to act as the 1 central spot employees can turn to in order to find answers independently.
Solution: Glean provides a solution here by allowing users to quickly sift through various tools that may hold the information they are looking for. Through it's integration with multiple software tools, it is able to act as the 1 central spot employees can turn to in order to find answers independently.
Glean makes me a know-it-all (in a good way)
What do you like best about the product?
Glean makes it super easy for me to find and search all of the resources/materials that my company has to offer in a search bar. Not only that, it connects to our messenger app and I can find conversations that has my answer.
What do you dislike about the product?
It's not entirely Glean's fault - but it makes it apparent that companies have too many outdated resources. Perhaps there is a way to see rankings of similar questions that other team members search for and found their answer to serve as the top link.
What problems is the product solving and how is that benefiting you?
We have ample resources that the company produces and many many conversations that happen amongst peers. In my customer facing role, I need to know where to find anything and everything - And that's where Glean comes in.
Great tool to organize your digital brain
What do you like best about the product?
The search functionality connected to the wide variety of tools I use in my day-to-day work brings relevant and useful results far faster than I could achieve on my own.
What do you dislike about the product?
I really enjoy my experience with glean and so, there isn't much I dislike. When I am moving fast on my computer and signed out of Glean, it does take a moment to sign back in but this is a minor inconvience at most.
What problems is the product solving and how is that benefiting you?
Organizing and finding documents across the dozens and dozens of different tools that I use with my day-to-day work. it helps increase productivity by saving time hunting documents or files down.
Lives up to promise as company-internal Google!
What do you like best about the product?
It's intuitive to use- I now go to Glean before bubbling up questions, as it often brings me to the documents/slack threads that would likely be what I'm led to had I bothered my coworkers.
The for Glean to search through my private messages also makes it invaluable in knowing that it's likely searched through everything I already have access to.
The for Glean to search through my private messages also makes it invaluable in knowing that it's likely searched through everything I already have access to.
What do you dislike about the product?
Glean's frontpage is attempting to be the central hub for all users by integrating with things like your calendar and message mentions, but I think these integrations need to allow you to either respond messages/calendar invites to be truly useful as a hub.
What problems is the product solving and how is that benefiting you?
I often need to find references or documentation for problems I encounter on the job. Having gone through multiple sources and migrations of company documentation Glean helps index and compile all the information without having to hunt through multiple sources of information.
Easy to navigate and keep everything organized under one roof!
What do you like best about the product?
With the constant paltforms we use here, it is so easy to lose track of where things live, with Glean they make it simple for us to see where said documentation lives, easily!
What do you dislike about the product?
nothing! everytime I use it, I can find what I am looking for quickly and efiiciently. thank you for making a product that does what we are looking for so well!
What problems is the product solving and how is that benefiting you?
The amount of folders that we would have to sift through or people to ping to find something took a long time! The fact that we can search for a key word quickly and be able to find what we are looking for is GREAT!
Productivity Increased and Search made easier
What do you like best about the product?
Glean is very helpful during work everytime I need to search something my first step is to open Glean and most of the times, I get the required stuff within minutes without hoping here and there. This is because glean has made these searches so easy that I don't have to go and search multiple places individually. Really Time Saving.
What do you dislike about the product?
Nothing observed so far. If something comes up, I'll update here.
What problems is the product solving and how is that benefiting you?
The problem of hopping multiple places to search something relevant was really irritating, but Glean has solved that! I love it!
Awesome experience with Glean
What do you like best about the product?
- their search capability
- ease of use
- integration with various browsers
- ability to be the default search
- ease of use
- integration with various browsers
- ability to be the default search
What do you dislike about the product?
-There is Nothing as of now that I don't like
What problems is the product solving and how is that benefiting you?
- internal search
- directory search
- directory search
Primary way I find things at work
What do you like best about the product?
Glean is the primary way I find documentation and messages at my company—it is extremely helpful in aggregating many different tools and finding the content I need.
What do you dislike about the product?
Nothing really, excited to see more customization options in the future
What problems is the product solving and how is that benefiting you?
It is solving the problem of working on many different apps at once and not having an effective way of finding information across all of them; it has greatly increased my efficiency.
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