Glean Work AI Platform
GleanExternal reviews
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Great way to search for info
What do you like best about the product?
An efficient way to search for information across company resources. I'm able to look through google drive, confluence, and other internal pages to find information. Go links are amazing.
What do you dislike about the product?
I think the home profile page could be improved. I don't really like the layout of it. Also I think having a page that shows what my team members specifically are looking at would be helpfu.
What problems is the product solving and how is that benefiting you?
Solving the issue of finding information across resources easily making my work more productive. Adding shortcuts to resources with go links makes me faster also.
Great Experience!
What do you like best about the product?
Super fast search - very relevant results
What do you dislike about the product?
Not much - very good feature set. Very intuitive layout.
What problems is the product solving and how is that benefiting you?
Enterprise search across all documents
Senior IT Administrator
What do you like best about the product?
Very user-friendly product. If you know how to google something you know how to use Glean.
What do you dislike about the product?
While I have not had any issues with the search functionality there have been a few bugs in the UI that I have run into. The team has always been fast to fix them though. It is probably just a byproduct of being in that startup phase.
What problems is the product solving and how is that benefiting you?
It makes everyone just a little more efficient at their jobs and cuts down the time it takes to find information. This is saving the time of not only the person searching but also the ones who get all the questions about where stuff is.
Easy to use - helps me find what I need
What do you like best about the product?
Straightforward user interface... just type what you're looking for and Glean does what I need it to, searching for all types of documents that exist in my company's eco-system.
What do you dislike about the product?
Not sure if this is on Glean but there are often multiple versions of the same document (at least in title) that show up in the search results. Likely a function of people creating copies of the same version. Always curious if there are minor differences between them.
What problems is the product solving and how is that benefiting you?
Helping me find documents that I think exist but have no clue where they live.
Head of Corporate Marketing
What do you like best about the product?
Glean searches across all tools i.e. email, Slack, GDrive making it a one-stop shop and easy to filter when looking for something in particular. It's the first tool of this type I've worked with and overall I've had a positive experience.
What do you dislike about the product?
Nothing to flag so far. It's just about building the habit to use it instead of going to GDrive as a default. Internally our company also just has a number of places to look for resources, but that's more of an "Us Problem" than a Glean problem
What problems is the product solving and how is that benefiting you?
Particularly at a startup there are a lot of docs out in the world that people have created over the years that are duplicative. It's nice to look for something across channels and determine if you need to start from scratch or if there is something relevant that already exists.
Super helpful as a software engineer
What do you like best about the product?
Being able to find internal documentation through a better interface than just "google docs search" is really helpful as well as being able to find slack messages too. Super important for understanding our codebase.
What do you dislike about the product?
I wish that it remembered the last filter I used in a search. I find that jira adds a lot of noise to my searches but it like 2-3 clicks every time I want to disable it.
What problems is the product solving and how is that benefiting you?
It is helping me be a lot more effective at information gathering which is super important as a software engineer. The less time I spend rummaging for information the more time I can be doing activities that are actually useful.
Glean helps teams be more productive and saves time
What do you like best about the product?
The search feature of Glean is amazing. Being able to type in a term and then filter based on file type, owner, or channel saved me so much time! I went from hunting for that one random file a colleague shared in a slack channel 10 months ago to finding it in seconds using Glean
What do you dislike about the product?
I never really figured out how the "homescreen" worked - why would I use that instead of my calendar and email. I am sure it has value, but that didn't provide a ton of value for me.
What problems is the product solving and how is that benefiting you?
Glean makes it easy for people to find the resources they need to do their jobs. It's especially helpful for organizations, particularly late-early stage or hyper-growth, that have lots of systems and filing mechanisms that grew up organically and have become the "giant rubberband ball" of a mess.
Very pleasant
What do you like best about the product?
I really like that all of the content that I would want to know are there. I also like the homescreen.
What do you dislike about the product?
I wish there was a better way to do it other than a chrom extension.
What problems is the product solving and how is that benefiting you?
I don't have to go into multiple websites and search in each of their search bars
comprehensive and simple search
What do you like best about the product?
Information I need to do my job exists across a wide variety of enterprise platforms (slack, confluence, jira, etc,...). Though the organization is continually looking to centralize, curate and make it easier to find what I need, the bottom line is that a powerful search engine will be required regardless. Glean is such an engine. It's where I go to look across all the sources and point me in the right direction. It's simple, yet comprehensive... mostly (see my dislike below).
What do you dislike about the product?
The largest challenge in uptake AFAICT is making the data available for indexing. For various reasons (mostly security), organizations can choose to limit the scope of what can be indexed by Glean. This creates the obvious downside that information not being indexed will not show up in search results. This isn't a problem with Glean per se, though it does highlight the inherent balance between providing as much information available in results without exposing that which is more sensitive.
What problems is the product solving and how is that benefiting you?
Making available that which I need to be successful in my day-to-day activities. Reducing time to find (RTTF?) what I need is a highly valuable benefit.
Genius!
What do you like best about the product?
The way you can take notes efficiently! It's so difficult to keep up usually, but Glean helps you record the lectures and take notes in a way that you can read them when you come back to them, and actually use them to study.
What do you dislike about the product?
The integrations with other apps/programs/devices that we use in school could be easier, e.g. the ability to import slides from different devices. That said, the app is updated often so hope to see it being more robust in the near future!
What problems is the product solving and how is that benefiting you?
Keep track of notes! No longer need to listen to hours of recorded lecture or type furiously the whole class just to make sure I don't miss anything, since that means I can't listen to the actual content for fear that I may miss a little thing that may be on a test.
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