Qualys TotalCloud provides container security, vulnerability management, posture management, and more.
Qualys TotalCloud
QualysExternal reviews
External reviews are not included in the AWS star rating for the product.
Contextual risk insights have reduced my workload and provided clearer remediation paths
What is our primary use case?
What is most valuable?
Qualys TotalCloud saves about a third of resources. Qualys TotalCloud provides written explanations to guide remediation paths and eliminate cyber risk, and I appreciate the written explanation and the visualization of attack paths.
Qualys TotalCloud provides unified vulnerability and threat assessment for IaaS and SaaS. Qualys TotalCloud provides a single prioritized view of risk, which helps reduce my workload by not having to combine multiple sources.
What needs improvement?
In my opinion, what can be improved in Qualys TotalCloud includes pricing and container scanning.
For how long have I used the solution?
I started working with Qualys TotalCloud approximately one year ago.
What do I think about the stability of the solution?
I assess Qualys TotalCloud as stable, and I would rate it an 8, with 10 being the best.
What do I think about the scalability of the solution?
I would rate Qualys TotalCloud a 7 for scalability on a scale from 1 to 10.
How are customer service and support?
I would rate the technical support for Qualys TotalCloud about a 7 on a scale from 1 to 10.
How would you rate customer service and support?
Positive
How was the initial setup?
It is easy to deploy Qualys TotalCloud.
What's my experience with pricing, setup cost, and licensing?
Qualys TotalCloud is on the pricier side, and I would rate the pricing around an 8 on a scale from 1 to 10.
Which other solutions did I evaluate?
I compare Qualys TotalCloud with other solutions and other vendors as a good contender, though I acknowledge there are differences. In comparison with other vendors, including Microsoft, Qualys TotalCloud holds its own but presents distinct features.
What other advice do I have?
I do use the TruRisk Insight feature with Qualys TotalCloud. I assess the comprehensiveness and the range of risks found with TruRisk Insights as adequate.
The TruRisk Insights feature has found a small number of assets with high vulnerability scores. The effect of TruRisk Insights on security posture is significant, as it provides better awareness and focus on critical risks.
I would recommend this product to other users, and my advice would include doing a proof of concept to see if it fits their needs. I would rate this product an 8 overall.
Cloud security posture has improved and compliance decisions are now driven by risk insights
What is our primary use case?
I use Qualys TotalCloud for cloud security posture management across AWS and Google Cloud. I use this tool for compliance and other purposes. I scan AWS and Azure for S3 buckets, security groups, unencrypted databases, and generally for IAM roles. It helps in terms of securing the data. I also use CIS benchmarks as a standard for hardening cloud posture management. Qualys TotalCloud helps to ensure I am enforcing the CIS benchmarks automatically.
For the TrueRisk insights, it provides context-aware prioritization of findings, asset criticality, risk trends, and real-time exposures of risk parameters. It ensures I can make informed decisions with higher management.
FlexScan helps me run targeted, on-demand cloud security checks instead of waiting for full scheduled scans. It allows for immediate results on risky configurations or vulnerabilities after major configuration changes. I use it to validate checks post-scan.
TrueRisk Eliminates helps in lowering risks from the organization's context by comparing with global standards. Though not used extensively, it aids in reducing exposure ratings or ensuring compliance.
What is most valuable?
One of the valuable features of Qualys TotalCloud is its recurring scanning patterns, which detect misconfigurations, risky configurations, and weak IAM policies. The tool automates the maintenance of CIS benchmarks at scale, which is very useful. Qualys TotalCloud serves as a single-point tool integrating various modules such as VM and policy compliance and security, providing a holistic view of my security posture.
Qualys TotalCloud provides threat intelligence feeds or threat integration, enabling me to mix data with other modules to identify recurring vulnerabilities or threats I face in my organization.
What needs improvement?
From a downside perspective, the UI is not user-friendly and feels dated compared to other tools like Prisma Cloud. The navigation is difficult in terms of understanding risk relationships. Attack path analysis is another area needing improvement. It struggles to predict how attackers may move through phases. Automating remediation could also be improved, as many tasks remain manual. The lack of data load speed sometimes leads to system lags. Customizing reports based on business standards is cumbersome. Pricing is high compared to competitors.
Installation could be simplified with fewer integration issues. Documentation focused on detailed user cases with if and else scenarios would be beneficial.
For how long have I used the solution?
I have been using Qualys TotalCloud for the past four years with different organizations. I have been with two organizations in the past four years and have been using it at both.
What do I think about the stability of the solution?
It happens not very often, but sometimes it does occur. In terms of stability, I could say Qualys TotalCloud operates at 95% of the time, and the rest 5% depends on how I manage it.
What do I think about the scalability of the solution?
From a scalability standpoint, I could say it is 90% scalable. The remaining 10% presents a challenge that Qualys could address.
How are customer service and support?
From a technical support perspective, those individuals are competent enough to provide information regarding the product. They offer level one support initially, escalating as needed. I rate them four out of five because they respond quickly if issues are marked as high priority. I would give them 8.5.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used Prisma Cloud previously. Prisma Cloud has better navigation and UI compared to Qualys TotalCloud. However, I have taken a whole package of Qualys and tend to use it.
How was the initial setup?
In terms of installation, it could be simplified compared to other tools due to its packaging and tooling. A lack of specific help articles and integration issues are present. From a security standpoint, it is good but requires time.
What about the implementation team?
For one of the organizations, I partnered with Qualys as a team since I have large projects. They assisted with a global rollout.
What's my experience with pricing, setup cost, and licensing?
Pricing compared to competitor tools is high. My costs depend on asset subscriptions. Pricing remains constant regardless of asset utilization, whereas other tools employ a credit system.
Which other solutions did I evaluate?
Prisma Cloud and similar tools have slight variations in flow but follow the same frameworks. Prisma Cloud offers user-friendly navigation that is better than Qualys TotalCloud.
What other advice do I have?
From a technical support perspective, those individuals are competent enough to provide information regarding the product feel. They provide level one support first to understand better. If they cannot resolve the issue, they can escalate it to the next level and come on a call. However, it does not make sense for them to escalate if it is a medium or low priority issue; they address those according to their SLAs. From another perspective, there could be some downsides. In my opinion, this is the best tool. My overall review rating for Qualys TotalCloud is 8.
Cloud security posture has improved and CI/CD pipeline now prevents misconfigurations early
What is our primary use case?
My use case is for cloud security posture management and for getting alerts as we have onboarded most of our accounts in Qualys. Qualys provides the cloud and identifies misconfigurations in our cloud security module, providing us alerts, and we have integrated many tools into that solution. This helps us maintain our cloud security.
Qualys TotalCloud helps with my cloud security posture management by identifying vulnerabilities at a better early stage because we have deployed it into a CI/CD pipeline. This helps us detect vulnerabilities at the development level only. Before moving into production, it helps us detect the vulnerabilities, close them, remediate them, and then move the code into production. We have integrated that into our CI/CD pipeline.
What is most valuable?
The best features of Qualys TotalCloud include good threat intelligence and segregation of cloud accounts. Since we have multiple cloud accounts, it provides a segregation overview of all of our cloud accounts. It also has workload protection which identifies vulnerabilities in the Kubernetes environment and in our Docker images.
Qualys TotalCloud provides written explanations to help guide remediation paths and eliminate cyber risks with recommendations. Whenever any alerts or vulnerabilities have been detected by the solution, it provides the resource name, the asset name, and the solution on how to remediate that with all the steps included.
Qualys TotalCloud provides unified vulnerability and threat assessment for both IaaS and SaaS software.
Qualys TotalCloud provides a single prioritized view of risk through the dashboard, which displays all the risks that are identified in our images, Docker images, Kubernetes environment, and cloud security.
I use the TruRisk Insights feature, which is built into that solution. I assess the comprehensiveness of the risks found by the insights to be good due to its threat intelligence, as it identifies most risks whenever they are detected in the wild. It almost detects all the risks that are well-known in the industry. It has also some capabilities of artificial intelligence but not enough to detect any zero-day vulnerabilities.
What needs improvement?
The areas in the solution that have room for improvement include the UI/UX design, which should be improved, and they should integrate more artificial intelligence into the product.
For how long have I used the solution?
I have been using Qualys TotalCloud for around three years.
What do I think about the stability of the solution?
I would rate stability around eight out of ten.
What do I think about the scalability of the solution?
For scalability, I would rate it nine out of ten.
How are customer service and support?
Qualys TotalCloud requires maintenance, but it is managed by the Qualys team.
I would rate the technical support around eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment was not easy, but with the help of the support team, we completed it.
It took about a week because we had many accounts we needed to migrate, and we needed to check the policies and define our policies. It took time because everything cannot go in one go, so we did it in a phase-wise manner.
What was our ROI?
It helps us because we have monthly meetings with our leadership team. These graphs help us give the return on investment of the product to the leadership team and also give us an overview of how this product is working, what the thresholds are, and how the configurations are working or not. This helps us determine that.
What other advice do I have?
I would recommend Qualys TotalCloud to other users because it is cost-efficient and has a good return on investment. We can recommend it over other tools available in the market that are more costly.
I find the pricing of Qualys TotalCloud to be cost-efficient as of now. We evaluated three other tools that were more costly than this.
My comparison of Qualys with other vendors is based on the different features we tested. Based on the reports, we implemented the tools into our environment. We conducted proof of concept testing and checked that every tool provides the CSPM feature, the CWP feature, and the IaC feature. Qualys also provides those features. We tested those features with the default policies by running scans. We created some misconfigurations and checked whether they were detected by the tool. We conducted thorough POCs for each solution.
Qualys TotalCloud can be mentioned as a total cloud platform because it has the CWP model and CSPM model.
It has affected my security posture by integrating tools like Jira into that solution, which helps to generate tickets on the development team dashboard and the DevOps team's dashboard. This helps them remediate the findings. We also create weekly reports from the tool, and with the help of the DevOps team, we try to mitigate the risks which helps us manage our security posture.
Currently, there are around fifteen users who are using the solution. I would rate this solution an overall eight out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Unified cloud security has delivered strong compliance reporting and streamlined audit workflows
What is our primary use case?
I have approximately three to four years of experience working with Qualys TotalCloud.
I have been using Qualys TotalCloud while working with EY, Ernst & Young, where I utilize cloud tools for Qualys, employing two types of tools: one for policy and compliance, for security and compliance audits, and another for security audits such as vulnerability assessments and risk assessments. Based on that tool, it is very easy to go through the inventory and easily deploy the compliance policies as needed while also receiving comprehensive assessment scores.
I use Qualys TotalCloud primarily for compliance and cloud security, and I am also getting certified from Qualys in both compliance auditing and vulnerability management, making me a certified specialist for Qualys.
In Qualys TotalCloud, everything is in a single platform and as a unified CNAP application, it combines CSPM, CWPM, CIEMs, and workload securities with a lightweight agent that covers everything, including cloud resources, configuration, misconfigurations, and shadow assets, allowing us to work around AWS, Azure, and GCP platforms while generating compliance reports and providing end-users with easy access to dashboard audit reports and executive views.
What is most valuable?
To eliminate cyber risk, I think the best method in Qualys TotalCloud is correlating vulnerability exposure and configuration with identity instead of just CVs, making it the perfect option for use within Qualys TotalCloud. If someone were to ask me to review Qualys TotalCloud, I would summarize it as an end-to-end solution for cloud security with visibility and governance-grade controls without needing to manage multiple disconnected tools. In comparison to other tools such as Prisma, Wiz, and Defender, Qualys TotalCloud helps unify vulnerability and threat assessment in IaaS and SaaS environments because it has an intuitive web interface that is simple enough for anyone to learn with just a few hours of preliminary training, allowing users to easily deploy initial assets and policy configurations as needed while generating customized reports.
I have compared Qualys TotalCloud with other vendors such as Prisma, Wiz, and Defender, noting that despite some limitations in those other tools, Qualys TotalCloud performs exceptionally well across various compliance requirements, offering a simple interface for customizing reports while meeting auditors' needs with regulatory benchmarks, including CIS, NIST, ISO, and PCI.
Qualys TotalCloud provides a single unified dashboard for all types of reports, executive views, and dashboards, allowing you to easily access key summaries and recommendations.
What needs improvement?
I think Qualys TotalCloud needs to improve its handling of zero-day vulnerabilities and supply chain management because modern ransomware attacks not only target prime critical infrastructures but also the supply chain system. If Qualys TotalCloud can solely assess risks based on initially added assets, there may be vulnerabilities within supporting firms that go undetected.
What do I think about the stability of the solution?
For stability, I would rate Qualys TotalCloud a nine out of ten. While there may be occasional disruptions due to internet connectivity issues, the application supports both offline and online functionality, maintaining operability even under hybrid working conditions.
What do I think about the scalability of the solution?
Qualys TotalCloud is highly scalable, rated at ten out of ten, facilitating easy scale-up or scale-down based on audit and compliance needs.
How are customer service and support?
I rate the technical support from Qualys TotalCloud a perfect ten out of ten because whenever we log incidents, all service level agreements are met within half an hour, with prompt provision of root cause analyses by the support teams.
How would you rate customer service and support?
Positive
What other advice do I have?
I have limited feedback on how Qualys TotalCloud helps my cloud security posture management, but it works well with misconfiguration detections and provides deep mapping with CIS, NIST, ISO frameworks, PCI compliance, and regulatory benchmarks.
In terms of pricing, compared with the top market leaders in Gartner's reports, I find Qualys TotalCloud to have a reasonable standard rate, which is not too hard to access. They have also introduced use case basis rates that allow auditors to purchase specific instances of the cloud service, leading to a flexible pay-per-usage model.
Overall, deploying Qualys TotalCloud across all cloud platforms is very easy.
We handle clients of all sizes, including direct work with government entities, and are currently deployed in various states within government and public sectors.
Vendor maintenance, such as patches for Qualys TotalCloud, is conducted promptly. I observe that if a zero-day vulnerability emerges, the vendor deploys patches as per market recommendations without significant delays.
While we do not work directly with Qualys in our organization, I utilize it during audit activities at client premises alongside various other tools such as Metasploit, Rapid7, and others that I prefer not to disclose. We can deploy Qualys TotalCloud where needed, particularly for presentation layers, while other tools handle deeper network layer security requirements.
I recommend Qualys TotalCloud, having written various articles on it. I suggest potential users align their use cases with its capabilities before deciding, as a proof of concept could be beneficial.
I have given this review an overall rating of eight out of ten.
Misconfiguration detection and on-demand scans have transformed our cloud environment monitoring
What is our primary use case?
Sometimes I lack the details of misconfigured devices, such as cloud servers and cloud machines, which are hosted in our environment. We face issues while identifying these devices. We used to execute commands to check connectivity, which helped us identify misconfiguration issues or rely on vulnerability reports. Since TotalCloud was introduced, we can remediate these issues once we get the report from TotalCloud.
What is most valuable?
There are many features that impress me. The first is the misconfiguration detection, as mentioned earlier, and the detection feature alerts us about security tools and reported users. TotalCloud allows us to monitor our cloud environment. Monitoring devices hosted in the cloud dashboard is easy. Additionally, some features prioritize the misconfiguration option. For instance, if a cloud server is critical, it should be prioritized for prompt alerts. These are key features I like about TotalCloud. The best part I like is the on-demand scans. For example, if some machines have open vulnerabilities and the remediation team resolves them, the on-demand feature allows us to verify vulnerability resolution promptly. This helps the remediation teams significantly in closing critical vulnerabilities efficiently.
What needs improvement?
While I am still learning TotalCloud, which has the latest features introduced, I attended a Qualys event this year. There are navigations that can be improved. Some customizable dashboards provided in the dashboard part also need attention. The main area needing improvement is integration. Although the team is strengthening TotalCloud, integration can be enhanced with SIEM, SOAR, ITSM, and other sources. An enhancement feature could improve TotalCloud further.
For how long have I used the solution?
I have been using TotalCloud for more than two and a half years.
What do I think about the scalability of the solution?
It is obviously scalable. However, it is improving, so I rate it nine.
How are customer service and support?
Technical support can be rated 8.5 out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I started my career in college. I was completely involved in college. I recently switched to CloudSight. As per the company's requirement, they have shifted me to the CloudSight product. I am still using Qualys and CloudSight. There is no difference as Callist is a centralized tool. It starts from the lifecycle, detection, remediation, and reporting. If vulnerabilities reopen, it detects them again. The lifecycle continues. It also patches and remediates endpoint servers in the tool itself. This is the part I like best about Callist compared to other vendors.
How was the initial setup?
It is quite easy. We deployed the Cloud TotalCloud Agent to servers and endpoints easily, without feeling any complexity.
What was our ROI?
It saves a lot of time and manual effort. We have many options to raise a case if it can be automated. CallStream helps us integrate and automate tasks. It helps us automate lots of things.
What's my experience with pricing, setup cost, and licensing?
It is not cheap. For smaller businesses, people running businesses with a small number of users cannot afford Qualys, as I understand. However, in MNCs and bigger organizations, the cost is not significant. There are different pricing models, like the patch management module, which requires a different price to access. It is not cheaper, but also not expensive.
What other advice do I have?
I definitely recommend other organizations to have this product in their environment. The price is a factor. Smaller organizations might find it unaffordable. However, there are different options depending on the budget, such as purchasing a smaller number of licenses. I highly recommend it. I work for LTI Mindtree, a large organization. Overall, I rate the product nine out of ten.
Provides unified vulnerability and compliance assessment
What is our primary use case?
We use it to obtain cloud compliance status. TotalCloud assists in presenting the cloud compliance data in a report format.
How has it helped my organization?
TotalCloud provides the easiest and the best approach for cloud infrastructure management. It helps us get all risks and vulnerabilities in a single report.
TotalCloud provides unified vulnerability and threat assessment across IaaS as per my knowledge. I am not sure about SaaS.
It provides a single, prioritized view of risk. We get to know about the severity of an issue and we can get it rectified as soon as possible.
The vulnerability and posture management information help us remediate the issue and improve our security posture.
TotalCloud saves us time and cost. We do not have to separately integrate each and every account subscription. Once we integrate the parent account, all the other child accounts get integrated automatically. It collects all the tag and inventory information on the cloud. That helps us to reduce risks.
The TruRisk Insights feature has helped to identify issues with high vulnerability scores and reduce risk. We did not have similar insights previously. There is about 50% to 80% reduction.
What is most valuable?
TotalCloud's best feature is the integration of cloud accounts. It helps with the risk and security posture management of our cloud infrastructure.
What needs improvement?
There should be improvement from a dashboard perspective when collecting and showcasing data to lead management. In such cases, improvement is necessary. While the policies and integration are perfect, issues arise when showcasing data.
We have brief written explanations explaining the issue, but a video explanation would also be useful.
For how long have I used the solution?
I have used the solution for one and a half years.
What do I think about the stability of the solution?
It is stable. I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
It is scalable. I would rate it a ten out of ten for scalability.
We have different environments and multiple cloud platforms. As an admin, there are more than 50 users.
How are customer service and support?
Their support is good. I would rate their support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were not using any similar solution previously.
How was the initial setup?
It is easy to deploy and integrate accounts. It took just five to ten minutes to integrate the API and collect information.
It is a SaaS platform that does not require any maintenance.
What other advice do I have?
I recommend using it for posture management if a cloud agent is available. The cloud agent collects information for vulnerabilities and makes it accessible as a single source of information.
I would rate Qualys TotalCloud a nine out of ten.
Complete insights and risk score help with efficient threat management
What is our primary use case?
I use it for scanning the complete environment at an enterprise level. I need to check all the systems to ensure they are secure, and if there are any known vulnerabilities, whether the vulnerabilities are being addressed or any on-demand scan needs to be performed through Qualys.
How has it helped my organization?
FlexScan helps with complete insights, and some AI-driven features are also available in TotalCloud. We use it for SaaS applications such as Microsoft 365.
TotalCloud provides unified vulnerability and threat assessment across both IaaS and SaaS. We have information about any unpatched versions or out-of-support versions. It is cloud-integrated, so all the CVEs and known signatures are integrated, and it can automatically address the issues.
The TruRisk Insights feature has basic vulnerability detection and AI integration. It is like a risk management tool. It provides all security threats with a risk score to the team. That helps to prioritize the threats and remediate them.
The time efficiency depends on the scale of the environment. For example, in large enterprises where hosts are cloud-hosted, one can see some time reductions compared to other scanners.
What is most valuable?
Vulnerability and threat detection and assessment of the criticality of the vulnerabilities exposed are most valuable.
What needs improvement?
In a future release, I suggest that zero-day vulnerabilities should be predicted in advance using AI technologies. The system is not 100% secure yet, so proactive threat hunting could be enhanced to be more proactive than the current system.
For how long have I used the solution?
I have been using Qualys TotalCloud for the past five to six years.
What do I think about the stability of the solution?
The stability is good. It is a reliable tool. It does not crash, and in my experience, this tool has never gone down. The downtime is minimal, and when it occurs, it is usually because of known maintenance.
What do I think about the scalability of the solution?
The scalability level is good compared to other tools. It is scalable and extendable.
How are customer service and support?
I have not contacted them, but I have heard that their technical support is as good as other vendor solutions such as Splunk or QRadar. However, it is not as top-notch as Microsoft. Microsoft provides better vendor support and deals with issues on a high priority.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Nessus as a previous solution. Qualys TotalCloud is more user-friendly than Nessus, so I prefer Qualys TotalCloud.
How was the initial setup?
I found the initial setup user-friendly. We had the user manual handy. It was like a new learning experience, but it was user-friendly to integrate and implement. It is not difficult. Within a few days, we became accustomed to the console.
In terms of maintenance, though the vendor support is there, we do need the scaling whenever there is a new release or version. We have a maintenance mode window out of business hours to go ahead with the upgrade of the product.
What about the implementation team?
The size of the implementation team depends on the scale of the environment and how many assets we are going to integrate. It depends on whether it is a large-scale or small-scale environment. Generally, a team of three to five members is enough for enterprise scale.
What other advice do I have?
New users should know about the architecture of Qualys TotalCloud and its components and backend infrastructure. Understanding vulnerability detection, AI, threat intelligence, attack vectors, exposure, and risk management is key. They should also read the full user manual and insights from IT professionals. They should learn how to use this solution for threat management.
I would rate Qualys TotalCloud an eight out of ten.
Performs well and provides great visibility into our assets
What is our primary use case?
Our environment uses both on-premises containers and cloud-hosted applications. The majority of our applications reside in the cloud, and for those, we conduct vulnerability scans using Qualys TotalCloud.
How has it helped my organization?
Qualys TotalCloud offers clear explanations of identified vulnerabilities, aiding security and project teams in understanding and remediation. These user-friendly descriptions bridge the knowledge gap by providing essential context for those unfamiliar with security concepts. With a centralized dashboard, teams can readily access vulnerability details and take direct action to address them, streamlining the remediation process.
As a large organization, we've been using Qualys TotalCloud for a year. While it takes time to detect all containerized assets fully, we're gradually gaining comprehensive visibility within a single platform.
Qualys TotalCloud offers a unified platform for vulnerability and threat assessment across both Infrastructure as a Service and Software as a Service environment. Currently, our team utilizes IaaS, while a separate team manages SaaS. Qualys TotalCloud allows us to assess all software used within our infrastructure and categorize it based on the risk level of white, gray, or black. Whitelisted software poses no risk, while graylisted software may require remediation or controls, such as Data Loss Prevention or Anti-Virus, to mitigate potential risks. Blacklisted software is prohibited. This tool also helps identify unauthorized software, enabling us to remove it from our network and enhance overall security.
Qualys TotalCloud provides real-time risk assessment, including a TruRisk score that helps prioritize remediation efforts.
Qualys provides the TruRisk score, which we use to prioritize remediation efforts within our Service Level Agreement. We've collaborated with Qualys to develop a customized formula that considers whether a vulnerability is public-facing, resulting in adjusted risk scores. Any vulnerability that cannot be remediated within the SLA will be isolated from the network.
TruRisk helps identify a range of risks, but the public-facing application is a primary concern. Attackers often target this area by running scans and attempting to exploit vulnerabilities on the application or infrastructure side. To address this, we have a separate process based on the TruRisk score, which allows us to remediate all high-risk issues. While some vulnerabilities may appear to be a medium risk to us, they may pose a higher risk to the application or machine. TruRisk helps us identify and prioritize these discrepancies, enabling us to focus our efforts effectively.
Our infrastructure, encompassing over 300,000 machines, previously generated millions of vulnerabilities. However, by implementing the TruRisk score, we have successfully reduced these vulnerabilities to the thousands.
What is most valuable?
The most valuable feature of Qualys TotalCloud is the visibility it provides. We now have insight into previously unseen container vulnerabilities, allowing us to identify and address most emerging issues.
What needs improvement?
We are currently using a variety of tools and are working to consolidate them into a single platform. We are exploring options to integrate these tools with Qualys, our primary security and compliance tool, to centralize risk assessment and reporting. For example, while we use Qualys for vulnerability scanning and compliance assessments, we also utilize separate tools for web application scans and some SaaS application reviews. Our goal is to integrate all these functions into Qualys, creating a single dashboard for comprehensive security monitoring and management. I would appreciate additional integration options to connect Qualys TotalCloud with our other vulnerability management tools.
For how long have I used the solution?
I have been using Qualys TotalCloud for one year.
What do I think about the stability of the solution?
I would rate the stability of Qualys TotalCloud nine out of ten. We have not encountered any lagging or crashing from the tool.
What do I think about the scalability of the solution?
Qualys TotalCloud is scalable.
How are customer service and support?
I contacted Qualys technical support when we encountered scanning issues. They helped work to resolve our issues promptly.
How would you rate customer service and support?
Positive
What other advice do I have?
I rate Qualys TotalCloud nine out of ten.
Makes remediation, policy management, and compliance reporting easy
What is our primary use case?
We use TotalCloud for CSPM or Cloud Security Posture Management. We have integrated our cloud accounts with TotalCloud, allowing us to do the posture management of those accounts and virtual machines.
By implementing TotalCloud, we wanted configuration compliance reports. We wanted to determine the compliance percentages of our infrastructure. We wanted to see if particular mandatory controls have been implemented.
How has it helped my organization?
It provides information about where a particular data or issue exists. If we want to remediate, there is also a remediation option. It gives a brief description, and there are also some URLs that we can refer to remediate. We have security posture visualization, and we also have detailed information with cloud posture ID, etc.
TotalCloud reduces the work we would have to do to combine multiple sources to prioritize risk. We have a dashboard to prioritize the security posture-related information based on criticality.
What is most valuable?
The best feature would be the ability to create policies. It is easy to control and update policies as required. Additionally, it is easy to check the security posture through the UI. We could segregate based on three different providers or an EC2 instance. This kind of virtual machine-related segregation is very easy.
What needs improvement?
In TotalCloud, I would suggest improvements in policy checks to cater to various inventory types like VPCs, subnets, S3 buckets, or IAMs. There is a lack of data segregation according to criticality or inventory. For example, they should provide percentages for security posture scores at the VPC level. Further differentiation and risk percentages should also be improved.
For how long have I used the solution?
I have been using TotalCloud for about ten months.
What do I think about the stability of the solution?
The stability is good, and I would rate it as a nine out of ten.
What do I think about the scalability of the solution?
Its scalability is good as well. I would rate it ten out of ten.
How are customer service and support?
Technical support for TotalCloud is satisfactory, but there have been multiple glitches here and there, so I would rate them as an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, we did not use any cloud management solutions. TotalCloud is the first solution we are utilizing for this purpose. We were tracking everything manually, so we did not have visibility into everything. After implementing TotalCloud, we could see how many machines have not been updated and where data has not been properly configured. We were able to get all the details in a single report.
How was the initial setup?
The deployment was easy because our integration was done at the tenant level, which simplified the process.
We have used it for AWS, Azure, and GCP clouds. Its maintenance is handled by Qualys. It is a SaaS platform.
What other advice do I have?
I would recommend TotalCloud from the posture management and integration perspectives, as these areas are strong. However, due to limitations in risk and inventory management, one might consider waiting until those features are improved. Overall, I would rate TotalCloud an eight out of ten.
Boosted cloud security with enhanced asset categorization and AI-powered insights
What is our primary use case?
We use Qualys TotalCloud to assess the security posture of our cloud-hosted environment. This tool allows us to access real-time data, categorize assets, prioritize critical vulnerabilities, and establish regular patching policies to mitigate our overall vulnerability risk.
We are eager to utilize Qualys TotalCloud to create a ticketing system integrated with our SecOps module, such as ServiceNow or a similar tool. This integration will enable automated ticket creation following assessments and vulnerability identification within our environments. The system should assign tickets to respective team members, prioritize fixes, and provide comprehensive dashboards for tracking progress and visualizing generated reports.
How has it helped my organization?
Qualys TotalCloud provides written explanations to help with remediation paths and eliminate cyber risk, significantly reducing our time spent on these tasks. It ensures that we can minimize manual efforts and prioritize security issues identified by the platform, allowing us to focus on critical areas and improve overall efficiency.
Qualys TotalCloud has significantly improved our organization by automating our reporting processes, reducing the time spent on report creation from two hours to less than fifteen to twenty minutes. It offers complete visibility of our cloud environment, which aids in prioritizing vulnerabilities and security risks effectively.
It provides unified vulnerability and threat assessments across both Infrastructure as a Service and Software as a Service, significantly improving our overall cloud security posture management. Compared to our previous Managed Cloud environment, even within this organization, we have made substantial progress. Previously, we relied on different tools with limited features for vulnerability posture management. However, with Qualys TotalCloud, we have implemented new policies and processes for remediation, resulting in a 70 to 90 percent improvement in our security standards.
Qualys TotalCloud offers a consolidated, prioritized view of risk across our chosen scope, allowing us to focus on specific vulnerabilities and security threats within a single dashboard. This streamlined approach eliminates the need to collate data from multiple sources, improving efficiency and providing comprehensive visibility into our cloud environment.
TruRisk Insights considers multiple factors, including Qualys detection score, asset scoring, risk, and CVSS scoring, to generate a comprehensive priority rating. Additionally, customization options allow for incorporating factors like internet exposure, public accessibility, or intranet presence, further refining the risk scoring and prioritization process.
Vulnerability identification is inconsistent, especially for assets with high vulnerability scores. This is influenced by the environment and project of the asset, and potential oversight during migration between versions. This may lead to a few individuals discovering significant vulnerabilities. However, Qualys' TruRisk Insights can identify the post-migration version of an asset, enabling us to determine the specific vulnerability and appropriate remediation actions, such as patching.
TruRisk Insights has significantly improved our security posture by automating our reporting process. Previously, creating reports required manually identifying assets, categorizing their environment, and calculating scores in Excel, which was time-consuming. Now, with TruRisk Insights, we can generate reports in less than 20 minutes by simply using the Qualys TotalCloud console to download the desired information.
What is most valuable?
One of Qualys' best features is its categorization, which allows us to see the types of assets, their security postures, and the AI-powered version of the tool. The AI enhancements simplify vulnerability management by eliminating the need for SQL queries to create policies. Now, we can simply input our requirements, such as critical vulnerabilities in the production environment or specific operating systems, and the tool generates the results accordingly. Additionally, we can create custom dashboards to monitor specific areas of interest, like vulnerabilities affecting a particular OS, exposed ports, majorly targeted vulnerabilities, or the most exploited vulnerabilities in the environment.
What needs improvement?
Two areas for improvement in Qualys TotalCloud are the speed of the public cloud platform and vulnerability detection. While the public cloud platform is necessary due to the lack of a private cloud infrastructure, page load speeds could be faster. Additionally, vulnerability detection needs improvement, as it currently takes several days for new vulnerabilities to be added to the knowledge base, hindering prompt detection and remediation. Ideally, updates should be more immediate, enabling quicker implementation of solutions.
For how long have I used the solution?
I have been using Qualys TotalCloud for two to three years.
What do I think about the stability of the solution?
The stability is excellent, with well-planned maintenance schedules communicated in advance by Qualys. This ensures business continuity and preparedness for any planned downtime.
What do I think about the scalability of the solution?
I would rate the scalability of Qualys TotalCloud nine out of ten.
How are customer service and support?
The Qualys customer support is exceptional.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
The deployment was straightforward, taking less than a day.
What about the implementation team?
The implementation involved four or five team members on our side. It's unclear how many were involved from the Qualys side.
What was our ROI?
Regarding return on investment, it is going well, although we are yet to complete year-end assessments. Qualys TotalCloud has saved us approximately 15 to 20 percent of our efforts.
What's my experience with pricing, setup cost, and licensing?
Although Qualys TotalCloud is relatively expensive due to its unique automation features, its cost-effectiveness is rated an eight out of ten, with ten being the most costly.
Which other solutions did I evaluate?
We evaluated other solutions such as Rapid7 and Falcon CrowdStrike. However, Qualys provides more comprehensive features.
What other advice do I have?
I would rate Qualys TotalCloud a nine out of ten.
We recommend and provide Qualys TotalCloud to our clients in various locations. We also utilize it internally across our global organization, spanning multiple countries in Asia, Europe, the US, and other regions. Therefore, Qualys TotalCloud is deployed globally. We have approximately 850 users with varying levels of access. Many have read-only access to view reports and the status of their environment. However, only a limited number of users have the necessary permissions to perform scans and make changes. The majority of users have read-only access.
Qualys TotalCloud, while generally reliable, occasionally requires maintenance and may experience downtime. Qualys performs its quarterly maintenance, but infrequent issues can arise, perhaps once or twice a year, causing crashes or slowdowns within the system. These rare instances may result in limited or delayed portal access, hindering report generation and dashboard viewing.
As a satisfied user, I recommend Qualys TotalCloud to other organizations or clients. I see myself as biased because I am a fan of the product and extensively use it.