We are managing AWS, Azure, as well as Google Cloud services in the cloud. We have different applications using those. We were previously checking the configurations manually. Qualys is helping us identify vulnerabilities related to the cloud. It identifies if something is misconfigured or if any AWS key or private key is exposed. We receive this information from Qualys TotalCloud.
Qualys TotalCloud (US Only)
QualysExternal reviews
External reviews are not included in the AWS star rating for the product.
A centralized tool for vulnerability and misconfiguration management in a multiple cloud environment
What is our primary use case?
How has it helped my organization?
Qualys TotalCloud provides written explanations to help guide the remediation paths and eliminate cyber risk. We are using TruRisk for the remediations. The TruRisk shows anything critical, and we can then focus on that. We also assess manually whether an asset is a critical target or not.
Qualys TotalCloud provides a single, prioritized view of risk. We are using CIS-CAT standards to harden our clouds, such as AWS, Google Cloud, and Azure. We are able to analyze the scans and identify which policies have failed and how we can remediate them. We can customize policies as per our organization's requirements. That is very helpful for us.
With the TruRisk Insights feature, security has significantly improved. In six months of using it, we see that everything is under control. We've solved many problems related to asset management, cloud configuration, and the new asset identification. If an application team has onboarded any cloud asset, we can see that. We have that information now.
What is most valuable?
The best features in Qualys TotalCloud include the total asset management of the cloud environment. It is very easy to export the report and see the vulnerabilities related to the cloud specifically. We can segregate that particular report and give it to the appropriate team for remediation. Before, we were doing it manually. From the whole sheet, we had to find out the cloud vulnerabilities and check manually if it was a cloud vulnerability.
It is very helpful for us to generate reports related to the cloud vulnerabilities.
What needs improvement?
The onboarding process is a bit difficult. In the initial phase, it is very difficult to understand the features, what the dashboard contains, and what criteria they are using. This information is very difficult to understand as a newcomer to Qualys TotalCloud. Once we learn it, it becomes easy. It is hard for a complete newcomer.
For how long have I used the solution?
I have been using Qualys TotalCloud for the last six months. There was one Qualys conference, and after that, we purchased it. Our management people were there, and they saw the usage of Qualys TotalCloud and how we could secure the cloud environment. They looked at how we can identify cloud vulnerabilities. That's why they decided to use this product.
What do I think about the stability of the solution?
Qualys TotalCloud is stable. We didn't experience any lag or slowness issues. They inform us beforehand that maintenance is scheduled, and there might be some slowness. Apart from that, there are no issues. I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
For scalability, I would rate it a ten out of ten. It does not matter how many assets we have; it's very manageable. It's centralized.
Our environment consists of multiple clouds and multiple locations. We have only three members using Qualys TotalCloud. The team is narrow. After six months, more users will come since they're having different customizations available.
How are customer service and support?
The support from Qualys TotalCloud is a ten out of ten. The support team is very helpful in every aspect. If we get any issues, we can directly communicate with them. They have been helpful from day one. They have been solving issues efficiently.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Qualys TotalCloud, we were using the cloud-native tools. For example, for AWS, we used the AWS console. We were doing the misconfiguration identification manually, checking everything manually. If any new policies or vulnerabilities came, we needed to check those manually. They provided some advice, and we relied on them, but we don't need to depend on them anymore. Qualys TotalCloud is identifying everything, and we take action based on that.
How was the initial setup?
The deployment was handled by a third-party vendor. They completed it within one week because they had expertise in that. Afterward, they did a knowledge transfer with us about how we can deploy and the process involved.
Qualys TotalCloud does not require any maintenance as it is based on the cloud.
What's my experience with pricing, setup cost, and licensing?
It isn't cheap, but it's reasonable. It helps us to manage things with very few resources.
What other advice do I have?
Currently, AI access is restricted in our environment. We are testing the outcomes and possibilities. Within two months, we may start using GenAI.
I would definitely recommend Qualys TotalCloud to other users. If someone is looking for a centralized management tool while using different cloud platforms, Qualys TotalCloud is very helpful. It helps manage and identify vulnerabilities and misconfigurations. It helps with asset management. It helps understand how many AWS or Google Cloud instances are in the environments.
I would rate Qualys TotalCloud a ten out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Makes cloud and asset management easy
What is our primary use case?
Qualys TotalCloud is very helpful for me for auditing purposes.
How has it helped my organization?
Qualys TotalCloud has helped us with centralized cloud management. We have Azure and AWS machines on the cloud. Previously, we were facing a lot of issues with vulnerability remediation. With Qualys TotalCloud, we can see vulnerabilities and misconfigurations and provide them to the remediation team with a timeline for fixing. Previously, we were unable to do that. It has helped us identify and plan the timeframe for the updates.
Qualys TotalCloud helped us show the attack vectors and their criticality to the client. The client could take immediate action. Previously, the client could not understand how critical an issue was. This automation is beneficial for us compared to the manual process.
Qualys TotalCloud has made asset management easy. We have many cloud resources. Previously, the cloud team was not aware of all of the resources. It is pretty easy now because we have visibility into the assets hosted on the cloud.
Qualys TotalCloud provides a single, prioritized view of risk. It reduces the work needed to combine multiple sources to prioritize risk. We can see them categorized based on the criticality which saves time. Previously, it would take us a week to manage, investigate the issues, and configure three or four cloud resources. We can now do that in two days. Once we have the report, we need to analyze it and showcase it to the client. They can then start the remediation.
Over three months, we have seen 20% to 25% improvement in the security posture. It identified about 70% misconfigurations which have now been reduced to 20%.
What is most valuable?
With TotalCloud, we can scan through the API. If we are not able to deploy cloud agents on the machine, we can use the API. This feature is quite nice.
What needs improvement?
It is already perfect, but they can bring some newer dashboards and customization options for the dashboard. It would be great to be able to include on-prem assets on the dashboard. For example, when I am hosting my own server to the public, I should be able to segregate the dashboard to monitor that particular server.
For how long have I used the solution?
I have been using Qualys TotalCloud for about three months.
What do I think about the stability of the solution?
Initially, we faced some performance issues. After implementing it, I noticed it took a lot of time to load. However, it was not an issue from the Qualys side, so we waited on our end. After logging out and in again, the issue was resolved, and it became perfectly smooth. The initial gathering of data seems to have contributed to the delay.
What do I think about the scalability of the solution?
We have not scaled it yet.
How are customer service and support?
We did not need any support so far because TotalCloud has been working well. However, in the future, I might require support, and I expect good assistance from the company. It should not take much time.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
This is the first time I am working on a cloud security platform like this.
How was the initial setup?
We did not encounter complexity because TotalCloud supports AWS. We do not need much customization or configuration either. The options for configuration are user-friendly. It took around two weeks to complete, with some management approval delays contributing to the timeframe.
Its maintenance is easy. We do not need more utilization or resources. We currently have 7 applications, and we will be onboarding 17 applications soon.
What about the implementation team?
There are five members in our team. Three of us were deploying and configuring the cloud setup, while others managed tasks, analyzed errors, and showcased the progress to the client.
What's my experience with pricing, setup cost, and licensing?
Its price seems higher compared to other tools, but it is worth it. If they could adjust the pricing and make it comparable with other tools, that would be great.
Which other solutions did I evaluate?
We evaluated WIZ cloud security. It has a limited number of dashboards, and customization is not possible. We have to rely on the data showcased on the dashboards, whereas Qualys TotalCloud shows us a lot of parameters and data which makes it easier to show information to the management.
What other advice do I have?
I would definitely recommend it because it is easy to handle any cloud resources. Asset management is possible, and we can effectively do an audit of cloud resources.
I would rate Qualys TotalCloud a ten out of ten.
Integrated cloud capabilities improvr vulnerability tracking and policy management
What is our primary use case?
Our primary use case for Qualys TotalCloud is its multi-cloud capabilities. The platform's cloud-based architecture allows us to utilize agents across various hosts and domains, eliminating the need for physical scanners or storage and streamlining our security operations.
We implemented TotalCloud because it is entirely cloud-based, eliminating the need for deploying additional resources, scanners, or storage. This centralized platform simplifies troubleshooting, vulnerability assessment, and remediation, streamlining our security processes.
How has it helped my organization?
Qualys TotalCloud offers comprehensive guidance for addressing cyber risks through clear remediation steps. The platform provides a centralized solution for vulnerability assessment, identification, and remediation, streamlining the entire security process.
Over the past four years of using Qualys, I've witnessed continuous improvements to their technologies. Initially offering only VMDR, they now provide ADR, SCA policies, EDR, and numerous other features. Their detection capabilities, particularly on the Windows side, have also seen significant advancements. While previously facing challenges with Linux identification, Qualys now demonstrates accurate identification with minimal false positives. Qualys TotalCloud boasts a 99.999 percent true positive rate in Windows environments.
Qualys TotalCloud offers a unified view of vulnerabilities across both Infrastructure as a Service and Software as a Service environments. Its integration of AI and anomaly detection databases significantly enhances its ability to identify and prioritize potential security threats.
The unified view integrates multiple policy standards into its modules, eliminating the need to consult various sources. By simply importing the policies, we obtain the desired results. Additionally, TotalCloud can scan for vulnerabilities and assess policies, thereby removing the necessity for deploying separate tools. It efficiently gathers all the required data from a single agent.
TotalCloud offers a centralized, prioritized view of risk tailored to specific needs. Customization of risk assessments is possible through factors such as vulnerability identification, organizational treatment, and asset criticality, each classified as critical, high, or medium. Further organization is achieved using tags or groups. This streamlined approach eliminates the need to consolidate multiple sources for risk prioritization. While organizations often utilize ticketing systems like ServiceNow and Jira integrated with Qualys for simplified workflows, Qualys also provides a reporting mechanism for those without a dedicated ticketing solution.
Qualys TotalCloud simplifies vulnerability assessment and policy management by providing everything in one straightforward interface.
TruRisk Insights, based on our critical asset assessment, provides improved results by enabling a more comprehensive understanding of risk and vulnerability, leading to better-informed decisions and more effective mitigation strategies.
TruRisk Insights enhances our security posture by combining multiple factors: attack vectors, criticality assessments, asset criticality evaluations, and analysis of the top ten Common Vulnerabilities and Exposures. This comprehensive approach provides a more accurate and holistic view of our security risks.
What is most valuable?
TotalCloud offers a comprehensive suite of features, including EDR, XDR, and TrueRisk, providing a centralized platform for managing vulnerabilities and security risks. This integrated approach streamlines vulnerability tracking and combines solutions like VMDR and Cloud Agent, simplifying security management for users.
What needs improvement?
Qualys TotalCloud needs to improve its accuracy for non-Windows operating systems. Specifically, it should refine its policies and enhance support for Linux and Mac platforms.
For how long have I used the solution?
I have been using Qualys TotalCloud for approximately one year.
What do I think about the stability of the solution?
The stability of Qualys TotalCloud is excellent, and I would rate it as ten out of ten.
What do I think about the scalability of the solution?
The scalability of Qualys TotalCloud is excellent, and I would rate it as ten out of ten.
How are customer service and support?
The technical support for Qualys TotalCloud is superb.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to using TotalCloud, I utilized Rapid7 and Nessus for vulnerability management. While Nessus excelled in assessments with minimal false positives, I found Qualys to offer a more comprehensive solution.
How was the initial setup?
The initial deployment is straightforward and typically takes one to two hours to complete. The process involves downloading the agent and accessing the server where it will be deployed. With admin access, deployment can be completed in as little as two minutes per agent.
What was our ROI?
Qualys TotalCloud has saved us about 30 to 40 percent in time and resources.
What's my experience with pricing, setup cost, and licensing?
Qualys TotalCloud offers competitive pricing given its comprehensive suite of features, including integration, assessment, remediation, and detection capabilities, all within a single platform.
What other advice do I have?
I would rate Qualys TotalCloud ten out of ten.
Qualys TotalCloud is deployed in multiple departments and utilized by over 100 users.
Qualys TotalCloud is SaaS-based, so all maintenance is handled by Qualys. The agents update automatically, eliminating the need for user intervention. Reinstallation is only necessary in the rare event of agent corruption.
I would definitely recommend Qualys to others. It is a strong competitor in today's market.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
A comprehensive solution with brilliant dashboards and in-depth insights
What is our primary use case?
We use it for API licenses, VMDR, and dashboards based on risk assessments.
How has it helped my organization?
As a cybersecurity team, we have many challenges related to internal and external risks, and Qualys TotalCloud helps us mitigate these risks from hackers and other potential threats. Additionally, we use the Web Application Scanning tool to scan each system used by employees and the API licenses for detailed risk analysis.
It is a comprehensive solution that covers everything from risk management to patch management under one roof. This convenience allows us to focus less on handling individual security solutions and more on other business activities. It is also affordable for us.
It provides unified vulnerability and threat assessment across both IaaS and SaaS. This capability is very important. Recently, servers and systems of a company were affected in large numbers. Because of Qualys TotalCloud, our business or employees were not at all affected. Our production did not stop.
What is most valuable?
Web Application Scanning is valuable as it scans every system or application used by our employees and gives results quickly.
Its dashboards are brilliant. It provides in-depth insights. TruRisk scores help us understand our security posture better. The API licenses that we have are helpful in detailed risk analysis. We can see every detail of the risk. We can see from whom we are getting the risk and what we can do to mitigate a risk. These are the useful features of Qualys TotalCloud. Overall, it helps us identify and treat risks effectively.
What needs improvement?
With the growing integration of AI, I would like Qualys to enhance its service offerings to better accommodate AI-related risks. They recently launched a new product that captures AI aspects, but staying updated with more solutions would be beneficial.
For how long have I used the solution?
I have been working with Qualys TotalCloud for the past two to three years. Our organization has been using Qualys products and services even before my time with the company, possibly for ten to fifteen years.
What do I think about the stability of the solution?
Qualys TotalCloud is very stable, and I have extensive experience with it, which has been positive. I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
Qualys TotalCloud scales well. I would rate its scalability a ten out of ten.
Our clients are enterprise businesses with about 100,000 employees. Qualys TotalCloud covers the whole organization. All of the systems and employees are covered.
How are customer service and support?
The technical support from Qualys is excellent, always available 24/7 for any urgent needs. I would rate their customer service and support a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use a different vendor for similar purposes.
How was the initial setup?
The initial setup of Qualys TotalCloud is good and efficient. It does not take long. It takes us only a few days or a week.
Like everything else, it needs some maintenance, but the Qualys team is always ready to provide help with that on time. There are never delays from their side. When it comes to maintenance, I am happy with the service maintenance service from Qualys.
What was our ROI?
Qualys TotalCloud has significantly reduced our workload in terms of managing risks, helping us to be more efficient and save substantial resources. It has saved about 90% of our time. Our risk level is very low.
What's my experience with pricing, setup cost, and licensing?
Qualys TotalCloud offers good pricing that is affordable and competitive with the market. Our partnership also provides us with additional benefits.
What other advice do I have?
I would strongly recommend a Web Application Firewall (WAF) for any business or individual because it protects your information and prevents numerous risks associated with Internet use.
I would rate Qualys TotalCloud a ten out of ten.
Which deployment model are you using for this solution?
Helps us minimize attack surfaces by identifying root accounts and encryption issues
What is our primary use case?
We utilize all three major cloud platforms: Azure, GCP, and AWS, with over 500 subscriptions and accounts onboarded in the public cloud. To manage these, we employ TotalCloud to evaluate, compare, and monitor the security compliance posture of each cloud account, enabling us to rectify and mitigate any misconfigurations. We are currently exploring TotalCloud's advanced features, such as CWP, TruRisk Insight, and Cloud Detection and Response, and have successfully implemented FlexScan, which has yielded excellent results in securing our Internet-facing VMs and headsets.
We are using cloud-based network tools to improve our security posture, but it was initially difficult to gain a consolidated view of our security status. To address this, we implemented Qualys TotalCloud and integrated our subscriptions from Azure, AWS, and GCP. This provides a unified dashboard displaying the compliance posture of our entire cloud infrastructure, allowing us to prioritize tasks and identify areas for immediate improvement. The tool also details the technical steps required to enhance our security posture, which has significantly contributed to increasing our cloud compliance from 60 percent to 90 percent.
How has it helped my organization?
TotalCloud provides written explanations to guide remediation and eliminate cyber risks. While all cloud platforms offer security features, it's challenging to consolidate them into a single dashboard. Qualys TotalCloud effectively addresses this by consolidating multiple cloud platforms and subscriptions onto one dashboard. This allows users to quickly identify and mitigate misconfigurations and risks, simplifying security management.
Before implementing TotalCloud, our compliance rate was approximately 50 to 60 percent. However, after adopting the platform, it has increased to 80 to 90 percent. TotalCloud also helps us minimize attack surfaces by identifying root accounts and encryption issues, thereby enhancing our overall security by 40 percent.
TotalCloud offers a unified platform for assessing vulnerabilities and threats across both IaaS and PaaS environments. This unified view has improved our cloud security posture management.
We gain a single, prioritized view of risks through TotalCloud's TruRisk Insights feature. This feature considers not only the QDA score but also factors in cost and other relevant elements to provide a comprehensive risk assessment. From a potentially overwhelming list of findings, TruRisk Insights prioritizes the most critical risks, allowing us to focus our efforts and resources on addressing these high-priority tasks efficiently.
A single, prioritized view of risk streamlines the risk assessment process by eliminating the need to consolidate multiple sources. This comprehensive view is instrumental in communicating with other business customers who may be unaware of potential risks or misconfigurations within their resources. By identifying and informing them of these issues, we can guide them towards compliance and ensure a more secure environment.
TruRisk Insights provides valuable findings by identifying vulnerabilities and misconfigurations, displaying them on a dashboard, and offering deeper insights into the attack surface. It analyzes not only internet-facing devices but also those indirectly connected, providing a comprehensive understanding of potential risks. This is crucial because even devices not directly connected to the internet can be vulnerable if they have an attack surface. TruRisk Insights also offers mitigation strategies, making it a highly useful tool for managing security risks.
With the VMDR feature enabled and the Qualys Agent installed on various assets, we can identify existing vulnerabilities. TruRisk Insights then calculates risk scores, prioritizes tasks, and presents the number of findings. This allows us to focus on mitigating high-priority vulnerabilities while deferring those with lower priority, ultimately reducing overall risk.
TruRisk Insights provides device details, allowing for containerization of misconfigured devices. This process involves isolating problematic devices and rectifying misconfigurations, ultimately enhancing our security posture.
What is most valuable?
TotalCloud has been excellent in providing us with immediate access to all the products and features we need, such as CSPM, TruRisk Insights, and compliance reports, including CIS and HIPAA. This easy access to crucial information and tools has dramatically improved our efficiency and ability to meet various compliance standards.
What needs improvement?
Although TotalCloud is a helpful tool, some of its advanced features are still under development. For example, the Cloud Detection and Response feature is currently only fully functional for AWS, while support for GCP and Azure is still in progress. Additionally, while the detection component of CDR is robust, the automated response and remediation functionality is yet to be available.
For how long have I used the solution?
I have been using TotalCloud for two years.
What do I think about the stability of the solution?
I would rate the stability of Qualys TotalCloud ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Qualys TotalCloud ten out of ten. We have been able to increase accounts easily whenever needed.
How are customer service and support?
Qualys' customer support is good, though occasional backend consultations can cause minor delays. Overall, the service is commendable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to adopting Qualys, we relied solely on native cloud security measures provided by Azure, AWS, and GCP, rather than employing any third-party solutions.
How was the initial setup?
The initial deployment was straightforward due to my 17-year tenure in IT. Understanding security compliance facilitated the use and exploration of Qualys. While experts might encounter challenges, the product and backend teams have been highly supportive and accessible. Qualys has also been responsive within its SLAs.
What was our ROI?
We are constantly exploring new features and collaborating with Qualys to ensure we derive value. The finance team handles specifics on cost-effectiveness, but regular engagements with our TAM and product engineers suggest beneficial ROI.
What's my experience with pricing, setup cost, and licensing?
Pricing is managed by our finance team; however, Qualys TotalCloud offers cost-effective licensing flexibility. Existing VMware licenses can be switched to cloud features, eliminating the need for new purchases, which distinguishes it from other products.
What other advice do I have?
I would rate Qualys TotalCloud ten out of ten.
We are evaluating and implementing TotalCloud Detection and Response, a cutting-edge Cloud Detection and Response solution that utilizes AI and machine learning. This comprehensive product enhances our security posture and threat detection capabilities within the cloud environment.
We operate a SaaS platform with multiple locations, including an MSP involving 12 to 15 data centers globally. While we utilize sensors at our facilities, this won't hinder operations, as the geographically diverse data centers ensure easy management. We have 20 users of Qualys TotalCloud in our department.
Qualys maintains TotalCloud and provides notification of maintenance windows to minimize disruption during working hours.
Qualys TotalCloud significantly aided in maintaining and managing compliance scores, making it a highly recommended solution. The platform's exceptional accessibility, including comprehensive technical and TAM support, coupled with consistent availability and reachability, solidifies its value. Advocating for Qualys, I encourage others to utilize this robust platform.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Has immensely helped us reduce active vulnerabilities
What is our primary use case?
Our primary use case is to create an automated workflow that involves tagging assets, creating remediation policies, and automated patching. This process is intended to cover everything from asset discovery to remediation.
How has it helped my organization?
Qualys TotalCloud helps us with patching. There are certain limitations with SCCM when it comes to patching. A request needs to be created, and then it takes a lot of time, whereas Qualys TotalCloud, specifically in terms of remediation, is pretty much touchless, so zero-touch patching is what we have been trying to achieve. It helps us greatly in patching certain vulnerabilities that, for example, are Chrome-related. We do not have to depend on any other tool for patching.
Discovery is automated here. We have scheduled scans that discover. We have built an automation for that.
Qualys TotalCloud provides unified vulnerability and threat assessment across both IaaS and SaaS. We are using it more for SaaS environments. We are using it in Azure as well so that we can get a good security posture for it. We have a different team for IaaS.
Qualys TotalCloud has immensely helped us reduce active vulnerabilities. It has greatly affected our ability to build dashboards because we use it through the API. We have generated a lot of content and dashboards based on API integration, which provides us with up-to-date metrics. We have deployed cloud agents across Linux and Windows workstations. We get pretty much up-to-date data from Qualys scans. We also have vault integration. We have integrated it with CyberArk Vault. A lot of features have been helpful.
We are able to see the risks associated. It helps us prioritize based on the risk score. It helps us identify ground rules and remediate risks on them.
It has saved a lot of time and effort, but I do not have any metrics.
The TruRisk Insights feature gives us a good risk posture, but it is not yet embedded in our automation. We have built the GUI dashboards to view the risks and prioritize them.
The risk analysis is good. We are ingesting a lot of resources or products to see how we can improve the accuracy. The risk score helps us with accurate prioritization. There can be a scenario where something with a high vulnerability score might contribute to lower risk.
It has helped us in prioritizing the remediation and preparing better dashboards for our CISO's review.
What is most valuable?
It is a cloud-native app that integrates with both IaaS and SaaS. It seamlessly integrates with other platforms.
The features we use the most include zero-touch assessment for quick patch creation and deployment. Every time any vulnerabilities are identified, we can create quick patches and deploy them. Those are the ones that we basically use.
We are also trying to implement a risk-based program, although it is currently limited.
What needs improvement?
The patching process with Qualys Patch Management, which is part of TotalCloud, does not cover installing certain prerequisites on the servers or workstations. This shortcoming means we must rely on SCCM when any service stack updates or additional prerequisites are needed.
For how long have I used the solution?
I was a part of Qualys previously. I have used the whole Qualys VMDR suite for almost five years there and three years here. It has been a year or so with TotalCloud.
What do I think about the stability of the solution?
The stability of the solution is strong. I would rate it a nine out of ten for stability.
What do I think about the scalability of the solution?
It is absolutely scalable, and I would rate its scalability as nine out of ten.
We have multiple locations. The assets are spread across the globe, so we have deployments at multiple locations.
We have a team of five people working on this project, but we have many other projects and about 200 to 300 people working on TotalCloud.
How are customer service and support?
Support is good overall. While they do take some time to assess issues, we are generally satisfied with the support received.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used Qualys for this project since its inception, and we did not use a different solution beforehand.
How was the initial setup?
The deployment was easy. On the infrastructure side, we have added agents to the base image itself. Automated scanning using discovery features helps ensure seamless operation.
We use Azure and OCI Cloud. The documentation provided was clear for our cloud setup. It was easy to install our scanners. The networking was set up by our cloud team, so it was easy to set it up.
We follow the whole change management request process here. The change request needs to be raised two weeks prior to installing the agents. There are a lot of processes involved where a sign-off is made for the agent to be deployed. It takes about two weeks for cloud agents to be deployed. For scanning through existing scanners, since the environment is already built up, we can scan within hours. That is not an issue. Scanner-based scanning is easy. We can scan seamlessly from the cloud and on-prem. Once an agent is a part of the base image, it is provisioned within hours. If we have to upgrade the agent, it goes through a whole change management process, which takes around two weeks.
It does require maintenance because we have to update our agents regularly. That is done as a part of our change management process. Its maintenance includes cleanups. There could be certain stale entries. We have to remove those stale entries in Qualys because there is no mechanism built in right now to clean them.
What other advice do I have?
I would definitely recommend Qualys TotalCloud to other customers. The accuracy of vulnerability detection signatures and the over-the-air updates for both scanners and agents ensure that everything is kept up-to-date.
I would rate Qualys TotalCloud a ten out of ten.
Offers good web API security and IoT scanning features
What is our primary use case?
We use TotalCloud to identify and remedy cloud vulnerabilities.
What is most valuable?
I like the web API security and IoT scanning features the most. The user-friendly design of TotalCloud's interface enables customers to navigate it and use its full potential easily. TotalCloud provides written explanations of remediation paths, helping us to reduce risks. It has a single dashboard that shows all the vulnerability and application findings on one page.
TruRisk Insights is the most important innovation they've released this year. It's a true game-changer because no competing solution has implemented this. It will help cybersecurity professionals monitor the cloud and find vulnerabilities. We're scanning 21 million assets, and it has definitely helped.
What needs improvement?
TotalCloud could improve its scanning of niche devices like Wi-Fi dongles and USB modems because they are often untested. It covers everything else, like laptops, mobile devices, and Bluetooth IoT devices. They can improve on the small IoT devices because hackers and testers use these.
For how long have I used the solution?
I have been using Qualys products for approximately four to five months.
What do I think about the stability of the solution?
Stability is essential, especially on the cloud. Continuous monitoring is crucial to ensure system stability and avoid vulnerabilities or threats.
What do I think about the scalability of the solution?
Scalability is important as businesses and services evolve, ensuring all linked assets are secured. Our organization has a cloud environment deployed on EC2 instances, so we constantly run auto-scaling checks.
How are customer service and support?
I rate Qualys support 10 out of 10. They are helpful, respond to my queries, and can answer any question. I have to give them credit. Without their support, Qualys wouldn't be in the position they are in. Their support is better than any competing solution can provide.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Zscaler, but I have not used another significant Qualys competitor. Since we're on the cloud, we also use other built-in tools like AWS Cloud Security and Amazon GuardDuty.
How was the initial setup?
The initial deployment was not difficult because we have a set of instructions and built-in queries we can run in Qualys. Maintenance after deployment is minimal because the solution automatically updates.
What other advice do I have?
I rate Qualys TotalCloud 10 out of 10.
Which deployment model are you using for this solution?
Complete posture visibility and prioritized view of risks saves us time
What is our primary use case?
We are currently using Qualys vulnerability management and policy compliance modules. We also use Qualys CSAM for our on-premises inventory. We use Qualys TotalCloud for our cloud platform to get a 360-degree view.
How has it helped my organization?
Qualys TotalCloud provides written explanations to help guide remediation paths and eliminate cyber risk. In the remediation tab, we can see what we need to do for a particular vulnerability.
We rely on the vulnerability management module for risk assessment and prioritization. We can see which vulnerabilities are critical for our environment. We focus on remediating vulnerabilities based on their impact on our system.
What is most valuable?
The vulnerability management feature is the one I like the most because it provides a clear picture of all vulnerabilities.
TruRisk Insights feature gives us a clear picture of the risks. It is a good feature. They have also been doing some modifications to it.
We were able to realize its benefits within 24 to 48 hours. We could see a clear picture of our environment. It scanned all our assets and gave vulnerability details.
The dashboard gives us information about which vulnerabilities are increasing and in which particular environment.
We have a single, prioritized view of risk. This view of risk helps reduce the work we would have to do to combine multiple sources to prioritize risk. It has saved about 70% to 80% of our time.
What needs improvement?
The vulnerability part is good, but the policy compliance module needs improvement because it involves a lot of manual work. Specifically, the remediation part of the controls requires enhancements.
For how long have I used the solution?
We have been using Qualys TotalCloud for a year, but we have been using other Qualys solutions for a few years.
What do I think about the stability of the solution?
It is very stable. We have not encountered any crashing, though sometimes we experience lagging. We receive notifications from the Qualys Status page if there is any downtime or maintenance.
What do I think about the scalability of the solution?
Its scalability is good.
How are customer service and support?
When we face any issues, we create a case with Qualys. We also have a technical account manager from Qualys who helped us with the deployment process.
Qualys' customer service provides quality answers, but the response time is long, even though it is within the SLA. It can be challenging as sometimes we have to wait a long time, especially if there are port changes involved. We usually get the first response back from them within 24 hours. After we respond to them, they can take up to 72 hours to get back, which makes it difficult for us.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
For the last four years, I have been using Qualys and have not had the chance to use any other product.
How was the initial setup?
We have a hybrid deployment model with both on-premises and cloud.
The initial setup was easy. It took 30 to 45 days to fully deploy the solution.
What about the implementation team?
Our technical account manager helped us when we faced any issues. We have a team of 15 people working with Qualys.
It does not require any maintenance on our end.
What other advice do I have?
For the policy compliance module, users should be well-versed with the technology, as any mismatch can result in reports that come out blank. You should know what you are doing.
I would rate Qualys TotalCloud a ten out of ten.
Offers easy-to-follow instructions, enhanced posture management, and improved visibility
What is our primary use case?
Our security setup utilizes Qualys TotalCloud to assess our Azure environment's compliance with CIS and Azure best practices. We recently added the Qualys Software-as-a-Service Detection Response (SDR) module to further enhance our cloud security posture management.
We implemented Qualys TotalCloud to gain better insight into our environment.
How has it helped my organization?
TotalCloud offers written explanations to guide us through fixing security vulnerabilities and reducing cyber risks. For instance, if we click on a finding like "ensure public access level is set to private for block containers" a CIS Microsoft Azure Foundations benchmark, TotalCloud will not only tell us which specific container is failing but also provide remediation steps. These steps include a clear, step-by-step guide to fix the issue directly from the Azure console or command line, making it easy to address security risks.
After deploying TotalCloud and configuring the connectors for Azure, we quickly gained visibility into our cloud security posture. While the initial setup gathers data, the overall process is swift and delivers immediate insights.
TotalCloud offers a unified way to assess vulnerabilities and threats across both Asset-as-a-service and software-as-a-service applications. While an additional module, Software Detection Response, is required for the same level of detail in SaaS assessments, it integrates seamlessly with TotalCloud and gathers information through the Azure connector. Similarly, the SDR component is used for Microsoft 365 environments, consolidating all threat data into a single report.
It has significantly enhanced our posture management insight and awareness. It provides a valuable third-party perspective, highlighting potential security issues we might have missed with Microsoft's built-in settings. This independent view offers a more objective assessment, similar to having a security expert unaffiliated with Microsoft or any specific platform.
TotalCloud summarizes our cloud security risks in a single view, prioritizing the most important ones. It allows us to generate reports based on severity levels (critical, high, medium) and offers pre-built dashboards like the Azure one, which highlights the most critical control failures along with the number of affected resources. This way, we can focus on addressing the most urgent issues first.
We can use TruRisk in TotalCloud to view a risk score for our virtual machines. This score indicates the overall security posture of the machine, along with details on identified vulnerabilities confirmed and potential. While the TruRisk score is a valuable integration, I haven't had the chance to fully explore its functionalities in our environment yet.
What is most valuable?
While automatic inventory detection upon connection is a helpful feature, a truly valuable capability is assessing an environment's security posture against Azure and CIS best practices.
What needs improvement?
The cloud licensing unit system is somewhat unclear, especially since "units" aren't well-defined. While I'm getting the hang of it, the calculator remains confusing. Overall, simplifying the licensing model would be a big improvement.
For how long have I used the solution?
I have been using Qualys TotalCloud for one year. However, I have been using Qualys solutions for over 20 years.
What do I think about the stability of the solution?
Qualys TotalCloud is extremely stable. We have not had any issues at all.
What do I think about the scalability of the solution?
Qualys TotalCloud scales effectively for businesses of all sizes. Just like other Qualys solutions, it can handle both small and large environments. Their massive back-end infrastructure is built for scalability, so it can seamlessly adapt to your needs. Our company is on the smaller side but I've seen TotalCloud function smoothly in environments much larger than ours.
How was the initial setup?
There are instructions on how to set up our connectors. Once the connectors are set up and connecting, TotalCloud pulls down what it needs, and it's pretty much it.
While the initial deployment itself was straightforward, it required someone with Azure platform admin rights. Since I lacked those privileges, I needed assistance to handle that aspect. Fortunately, the clear instructions allowed the admin to complete their part without issue. The Qualys configuration, on the other hand, I was able to manage easily. In a small environment where one person might have full access, this entire process would likely be much simpler.
As long as the appropriate rights are in place, one person can deploy Qualys TotalCloud.
What about the implementation team?
We implemented TotalCloud ourselves. Our organization also offers consulting. That's what we do. We have a lot of senior-level people here. The Qualys platform's clear instructions allow for independent setup, though it may take longer for those unfamiliar with the process. Utilizing a consultant can expedite the implementation for those new to Qualys.
What's my experience with pricing, setup cost, and licensing?
TotalCloud's price is about right where I would expect it to be.
Which other solutions did I evaluate?
After researching various solutions like Wiz, I realized most other solutions focus on a single security aspect. Qualys TotalCloud stands out with its full cloud posture management and integration with our existing VMDR and patch management systems. This unified platform offers valuable metadata from one source, unlike other solutions that require managing multiple vendors and systems.
What other advice do I have?
I would rate Qualys TotalCloud ten out of ten.
Qualys TotalCloud is designed for continuous operation, eliminating the need for scheduled maintenance. It automatically synchronizes with your cloud environment, be it Azure, Amazon Web Services, or Google Cloud, to stay up-to-date.
If you have a trusted partner familiar with Qualys, leverage their expertise. Also collaborate with the assigned Qualys Technical Account Manager. Don't hesitate to ask questions; both Qualys' TAMs and the Qualys community are valuable resources. Qualys offers free training and online documentation to help you with most tasks.
I recommend Qualys TotalCloud to others.