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Good experience so far but we are only just starting out.
What do you like best about the product?
Easy to implement connections, integrations and configuration.
Support chat seem very helpful and has resolved any issues very quickly so far.
Support chat seem very helpful and has resolved any issues very quickly so far.
What do you dislike about the product?
I have not found anything yet I really dislike about Drata.
What problems is the product solving and how is that benefiting you?
Simplifying the compliance process and reducing the resource demands across the business for multiple compliance requirements.
Customer Service
What do you like best about the product?
Terrious was prompt and clear in communication. He understood the issue and very quickly suggested a workaround.
What do you dislike about the product?
Unfortunately, it was a real bug in the system
What problems is the product solving and how is that benefiting you?
Gathering all evidence and continuous monitoring of controls. Though we have discovered that depending on control, the monitoring can be suspect. Meaning even though the control is 'green' , monitoring did not catch errors.
Helpful customer service and good controls
What do you like best about the product?
Easy to understand how the controls work and how they are mapped onto specific frameworks. Useful to be able to assign specific owners for different people in the business. Quick response from customer support who are helpful and easy to talk to.
What do you dislike about the product?
It would be useful to have more international frameworks available such as IRAP.
I would like to be able to filter for controls that are about to have evidence that expires soon, not just what is currently ready and not ready.
I would like to be able to filter for controls that are about to have evidence that expires soon, not just what is currently ready and not ready.
What problems is the product solving and how is that benefiting you?
Helps us adhere with frameworks, especially in preparing for our ISO27001 audit.
The value proposition is immediate
What do you like best about the product?
I use Drata daily in my workflow and coming from legacy GRC platforms, the vision of multi-framework compliance testing is a no-brainer. I cannot count how many times I've said and heard phrases such as "minimize overlap" and "let's not retread ground" throughout my career. Drata is the first platform that's actually made me feel like these were more than platitudes, and more importantly, actually easy to implement! Drata's feature set is lean and targeted. There is no bloat and it cuts straight to the point.
Drata's integrations streamline and reduce tens of hours of manual evidence collection. When we encounter applications without pre-programmed integration, our support from Drata has been timely and knowledgeable in helping us navigate our options. I think it's valuable to hire former auditors who know the inside as guidance setters.
Drata's integrations streamline and reduce tens of hours of manual evidence collection. When we encounter applications without pre-programmed integration, our support from Drata has been timely and knowledgeable in helping us navigate our options. I think it's valuable to hire former auditors who know the inside as guidance setters.
What do you dislike about the product?
Drada's default policy guidance seems to lean towards more is better. As a former auditor myself, I know that auditors can only judge you based on what you give them so I feel like Drata's approach of covering all corners is not the right strategy when dealing with external auditors.
What problems is the product solving and how is that benefiting you?
Automating PCI-DSS and (eventually) our SOC2 program compliance.
Effortless Compliance with Drata's Intuitive Features
What do you like best about the product?
I appreciate Drata's simplicity in guiding us through the compliance process, making it easy to set up and maintain. Its real-time synchronization ensures our operations stay up-to-date. I'm impressed by the policy templates and the useful integrations, particularly the connectors for different types of vulnerability scanners, which keep everything connected seamlessly.
What do you dislike about the product?
While I find the integrations and connectors in Drata great, I wish they were even more simplified. I believe there could be more development work done to enhance the system, potentially incorporating AI to guide users through the process with greater ease.
What problems is the product solving and how is that benefiting you?
I use Drata to achieve SOC 2 compliance easily, benefiting my company and clients, with real-time integration and useful policy templates ensuring seamless compliance maintenance.
Easy automation for your Certification needs.
What do you like best about the product?
It is automated platform that now includes SafeBase and the Compliance Accelerator.
What do you dislike about the product?
Little hard to navigate in the beginning but it becomes easy to operate afterwards.
What problems is the product solving and how is that benefiting you?
Automation in Certification preparation by implementing controls and internal Auditing.
ChatBot to Live Support Person
What do you like best about the product?
Its really prescriptive, easy to follow. The Quick Start feature really gets you down the path without having to create your own detailed plan. Its intuitive - requires very little training and easy to pick up where you left off, even after a long time away. I also have also had some really great experiences with live customer support. Terrious did a great job of addressing my issue today, allowing me to keep to scheduled tasking for this week. Also Kelsey was super attentive while we were getting started.
What do you dislike about the product?
I have not been deep enough in the product as of yet. The only thing I can say is as we are getting into policies, it would be great if you could differentiate between technical policy setup vs policy documentation, and have templates for the policy documentation we need to create.
What problems is the product solving and how is that benefiting you?
ISO 27001 compliance
Great product
What do you like best about the product?
Sales was straight forward to deal with, support was good, product is intuitive and easy to use, pricing was aggressive
What do you dislike about the product?
the one drawback to implementation was some of their support wants you to upload a video to troubleshoot where i prefer to troubleshoot on my own or live troubleshoot
one of their engineers was kind enough to provide data and resolve the issue
one of their engineers was kind enough to provide data and resolve the issue
What problems is the product solving and how is that benefiting you?
we are using their software for compliance
A great compliance tool with real online support people
What do you like best about the product?
Automations to connect to internal systems and integrations to auditors workflows.
The online chat to support people in my time zone is good.
The online chat to support people in my time zone is good.
What do you dislike about the product?
It's a growing company and therefore they are rapidly changing. This can create some small bugs from time to time.
Popularity of software can create overload with support resources in non US timezones.
Popularity of software can create overload with support resources in non US timezones.
What problems is the product solving and how is that benefiting you?
Ensures our processes that are compliant are automatically submitted to auditors, saving time and reducing manual work.
Ensures that our auditors also use Drata to reduce rework.
Ensures that our auditors also use Drata to reduce rework.
Support was very Helpfyul
What do you like best about the product?
The ability to connection with enterprise applications.
What do you dislike about the product?
Some of the documentation seems to need updating.
What problems is the product solving and how is that benefiting you?
Making user access reviews easier.
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