RingCentral
RingCentralReviews from AWS customer
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Very smooth and helpful support
What do you like best about the product?
About to use application on your mobile phone or the actual VOIP phone
What do you dislike about the product?
Must learn the adminitration of the system and it can be a little complicated and have to ring support for help.
What problems is the product solving and how is that benefiting you?
It allows me to use the telephone anywhere while the tradition phone we had to get an electrician to move the phone
Slow customer service and difficult to navigate
What do you like best about the product?
I like that there are many options for front end receivign of calls and ability re get fax. When customer service is avaialble, they are very helpful.
What do you dislike about the product?
Very difficult to get assistance from customer service. Continual problems with messaging registration without any guidance how to resolve. The features are VERY difficult to configure without a roadmap from customer service on the line with you.
What problems is the product solving and how is that benefiting you?
Having my busienss phone and fax on the same service is super important to me. RingEX has that offering and makes it really convenient.
Reliable Communication Platform with Room for Improvement on Flexibility
What do you like best about the product?
We’ve been using RingCentral at Office Pride since 2017, I joined the company in 2019, and overall, it’s been a great solution for our communication needs. The platform provides excellent phone clarity, and their 24/7 support is very reliable. We love the convenience of the phone and computer apps for team messaging, text messaging, task management, and calendar tracking—all of which keep our team connected and organized.
What do you dislike about the product?
Last year, we discovered that while adding new lines is easy and can be done at any time, removing unused lines is restricted to within 30 days of the annual renewal. Unfortunately, we weren’t notified when our renewal date was approaching, and even though we contacted them before the renewal date, their delayed response resulted in unnecessary complications to cancel those lines. As loyal customers, this felt like an unnecessary hurdle.
What problems is the product solving and how is that benefiting you?
As a commercial janitorial company, clear and streamlined communication is critical to our operations. RingEX has been instrumental in consolidating communications and collaboration across various teams and locations. It allows our cleaners and supervisors to stay connected effortlessly, while also ensuring smooth communication between our customers and our operations team.
We use RingEX to track customer complaints, manage supply requests for different sites, and handle work orders efficiently. One particularly helpful feature is the ability for employees to text the office and their supervisors when they miss a time punch, so corrections can be made quickly without disruption. Additionally, RingEX enables us to monitor phone lines remotely, whether from home or while on vacation, ensuring that we stay on top of operations no matter where we are.
By integrating these capabilities into one platform, RingEX has significantly improved our workflow, reduced response times, and made our operations more efficient and customer-focused.
We use RingEX to track customer complaints, manage supply requests for different sites, and handle work orders efficiently. One particularly helpful feature is the ability for employees to text the office and their supervisors when they miss a time punch, so corrections can be made quickly without disruption. Additionally, RingEX enables us to monitor phone lines remotely, whether from home or while on vacation, ensuring that we stay on top of operations no matter where we are.
By integrating these capabilities into one platform, RingEX has significantly improved our workflow, reduced response times, and made our operations more efficient and customer-focused.
Much Happier with designated account contact
What do you like best about the product?
Now that we have a contact name and direct email it has greatly improved our RingCentral experience. A direct phone # to our account mgr Francisco would be even better. Love the ability to record our calls. Also we were very unhappy until we were given ONE contact as our account mgr. This has chenged everything for the better
What do you dislike about the product?
Long hold times.
We would like a direct phone # to contact our account manager.
Were very unhappy with the TCR registration process. It still shows as under review despite being a week past the deadline
We would like a direct phone # to contact our account manager.
Were very unhappy with the TCR registration process. It still shows as under review despite being a week past the deadline
What problems is the product solving and how is that benefiting you?
We constantly has issues getting support until we were finally assigned to a contact at RC. Since then eveything has greatly improved.
Reliable service, prompt and knowledgeable customer support
What do you like best about the product?
Reliable service, prompt and knowledgeable customer support
What do you dislike about the product?
There are so many features when setting things up, I can get lost and need support
What problems is the product solving and how is that benefiting you?
One price for 800 number, several extentions, fax, and email.
Current food manufacturing RingEx customer
What do you like best about the product?
It's simply to use. Very intuitive. New employees don't need extensive training on it and most importantly it is flexible. We have employees who are remote, onsite, and hybrid so RingCentral handles all these different scenarios very smoothly and effortlessly.
What do you dislike about the product?
There are no downsides to using RingEX, but we did run into significant challenges getting SMS numbers registered in RingEX so we could use them to communicate with our employees. Apparently this registration process is very stringent based on current U.S. laws and it is handled through a third party company. The process is quite challenging with numerous failed attempts made until we finally got the numeber successfully registered.
What problems is the product solving and how is that benefiting you?
RingEX solves numerous problems. Namely fllexibility for employees who use different mobile phones and who sometimes work in the office, from home, or in the field. RingEX provides a flexible platform that supports all these work situations smoothly, seamlessly, and easily. We also enjoy the AI Assistant which takes notes during conference calls and relieves individuals from having to take notes during meetings to capture important information and action items.
RingEX saved me from two phones
What do you like best about the product?
I enjoy the clear conversation when hearing the other person speak! It's very easy to use and switch to mulitple numbers!
What do you dislike about the product?
I don't have anything bad to say, I enjoy using RingEX
What problems is the product solving and how is that benefiting you?
They aren't solving any problems. I've never had any issue!
Nurse Practitioner
What do you like best about the product?
All calls are handled- no missed calls, and great customer service
What do you dislike about the product?
It's sort of confusing at times to make changes with messaging
What problems is the product solving and how is that benefiting you?
No missed calls and pts get routed to the appropriate departments while listening relaxing sounds
Advanced VoIP functions that scales well and integrates AI
What is our primary use case?
What is most valuable?
RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions. It is scalable, serving large companies with up to 10,000 users.
Additionally, they are starting to incorporate AI into their systems, though Zoom is more advanced in this area.
What needs improvement?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
For how long have I used the solution?
I have used the solution for a couple of years.
What do I think about the stability of the solution?
RingCentral is stable.
What do I think about the scalability of the solution?
RingCentral scales well, serving large companies with potentially up to ten thousand users.
How are customer service and support?
I haven't personally used RingCentral's customer service, however, the medical practice I assisted found it difficult to get in touch, mainly due to a lack of common technical understanding between users and technical support.
How was the initial setup?
It's slightly more difficult to set up than Zoom, but still much easier than on-premises systems like Avaya or Cisco Unified Call Manager.
What's my experience with pricing, setup cost, and licensing?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive and does not have additional fees.
What other advice do I have?
If I were assisting a client in an RFI or RFP process, I would include RingCentral as a solution to consider.
Overall, I rate the solution as nine out of ten.
Overall, we are satisfied with our service.
What do you like best about the product?
Ring has been great with the options they provide with uses and services. We use Ring for our large dental practice phones, along with the team chat features. We find making and receiving calls to be easy. Setting up our phones was much more diffcult than represented by the sales person. It took roughly a month to get all the kinks worked out. Its a very complex system, so navigating the options typically required making a call to support for a reminder on how to make necessary changes. Support tends to be helpful and quick to answer. But I have also found I sometimes get different answers from different agents.
What do you dislike about the product?
We were unable to get our desk phones to update to compatibility. I wish the team chat feature was not connected to the phone system. I'm either getting too many notifications from phones, or missing out on everything going on in the team chat messages.
Its a very complex system to navigate on the portal. It always requires a call for support to help.
Its a very complex system to navigate on the portal. It always requires a call for support to help.
What problems is the product solving and how is that benefiting you?
Its helping us with phone calls, to be on our computer, with headset, vs a desk phone that takes up desk real estate.
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