RingCentral
RingCentralReviews from AWS customer
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The best online phone system, we've used it since 2009!
What do you like best about the product?
The ease of use & integrations, implementing our custom rules, customer service is awsome! The many features allows us to streamline it for our business, we've used it since 2009!
What do you dislike about the product?
it's been easy to use, no problems to date!
What problems is the product solving and how is that benefiting you?
working remotely
Ease of use and straight forward.
What do you like best about the product?
I enjoy this service so much more than Vonage. They had me texting service up and running in about a week.(which the past company still couldnt do after months. Also the desktop app is easier to use over all. The number one and most inportant thing to me is the coustomer service, they are on point and get the job/requests handled very efficiently. I would reconmend this service to any new or experienced users.
What do you dislike about the product?
(the android app could use some tightening up)
What problems is the product solving and how is that benefiting you?
Ease of speaking and connecting quicker with clients.
Main customer service line is generally able to respond in a timely manner.
What do you like best about the product?
Ring central is generally easy to use once it is set up.
What do you dislike about the product?
Making changes can sometimes prove challenging.
What problems is the product solving and how is that benefiting you?
Using email to fax saves on paper and reduces the amount of time required to send multiple faxes
They need to work on there technical team, there call center team do not reponse on time.
What do you like best about the product?
The interface is good. can be installed easily on mobile.
What do you dislike about the product?
They need to work on there technical team, there call center team do not reponse on time.
What problems is the product solving and how is that benefiting you?
They solved their texting campaign. earlier we waited for the month was not able to send a text.
Most feature loaded user friendly VOIP phone system I have used
What do you like best about the product?
I switched to RingEX due to the feature list and user interface. The calls are reliable, and the system is incredibly well laid out and easy to use.
What do you dislike about the product?
I haven't found a downside yet. It has worked flawlessly for my office.
What problems is the product solving and how is that benefiting you?
Our previous VoIP system probably had similar features, but getting the customer service to help you get it set up was impossible. They kept sending me 20 page PDF files with instructions rather than jumping on the phone with me to walk through the set up. RingEX will do just the opposite. They will do a video call with you for implementation, but there is plenty of help available in their knowledge base if you need to do a quick search for a change you're looking to make, etc. With RingEX, I am using all of the features we need for our office.
Cost is good, features are WOW
What do you like best about the product?
It's ever-growing set of features that make my team more effective
What do you dislike about the product?
Like most things that are powerful, it's sometimes difficult to figure out how to use the feaatures.
What problems is the product solving and how is that benefiting you?
In 2022 we had a need for a new VoIP phone system. We'd been early adopters of cloud-phone systems, back in 2013. Now we'd outgrown that and the vendor was increasing price without increasing service.
RingEX, formerly RingCentral, really delivered. The flexibility with devices, customer service, and features were attractive from the start. In addition, the cost was significantly lower for the feature set available. As time has moved on, RingEX continues to deliver new and innovative features. The recent release of RingSense AI delivers powerful, time-saving, features that greatly improves the user's effectivness.
Its apparent that these features will continue to grow and this will become the leader in the industry.
RingEX, formerly RingCentral, really delivered. The flexibility with devices, customer service, and features were attractive from the start. In addition, the cost was significantly lower for the feature set available. As time has moved on, RingEX continues to deliver new and innovative features. The recent release of RingSense AI delivers powerful, time-saving, features that greatly improves the user's effectivness.
Its apparent that these features will continue to grow and this will become the leader in the industry.
Would have preferred an email with the Slides
What do you like best about the product?
The text and transcription features. Versatility.
What do you dislike about the product?
Sometimes it can become too technical for users to manage on their own.
What problems is the product solving and how is that benefiting you?
Streamlining call flows. Directing all other calls to operators.
Excellent system for small or large businesses!
What do you like best about the product?
I love the ability to read voice messages via transcription. The ease of forwarding calls to other numbers and remote access for today's work environment. Implementation was seamless and customer support is always available and helpful.
What do you dislike about the product?
Sometimes the video conferencing can be a little confusing to navigate.
What problems is the product solving and how is that benefiting you?
Ease of video conferencing included in cost of phone useage and not having to implement a 3rd party service.
Always improving
What do you like best about the product?
RingEX is committed to constant improvement and remaining cutting edge
What do you dislike about the product?
Former limits on texts, but seems resolved
What problems is the product solving and how is that benefiting you?
HIPAA compliant communication
RingEX must have
What do you like best about the product?
push to talk, soft phone, MS Teams integration
What do you dislike about the product?
the video conf is still a bit clunky compared to Zoom
What problems is the product solving and how is that benefiting you?
push to talk allow everyone to be connected real-time on the field for us.
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