RingCentral
RingCentralReviews from AWS customer
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Good Features, Great Customer Support
What do you like best about the product?
Customer Support Team is very knowledgeable and helpful.
What do you dislike about the product?
It's not a very easy to use platform. I find myself challenged with certain set ups.
What problems is the product solving and how is that benefiting you?
Tracking calls by user.
Best option out there! Beats all the competition
What do you like best about the product?
The functionality and ease of user interface is what helps RingCentral stand out. We switched from another provider because calls would sometimes lag, and the desktop app and mobile app weren't designed very well. The customer support is outstanding, and we ported over all of our numbers easily from our previous provider.
What do you dislike about the product?
I wish there was a way to manage a SMS text line from a main company number or any main company number. This is a disadvantage, as you'll need to use another text service to be able to text from your company line, as RingCentral does not have this capability.
What problems is the product solving and how is that benefiting you?
Our business has multiple locations in different states, and we are a fully remote company. We rely on our communication software to keep us connected.
Ring Central Review
What do you like best about the product?
The system is incredibly user-friendly, offering a seamless experience across all devices, whether I'm in the office, working remotely, or on the go.
What do you dislike about the product?
There was just few times I lost connection while on the phone but that's a very rare case. so far, my experience was perfect.
What problems is the product solving and how is that benefiting you?
When we are dealing with our other employee remotely. Some of our staff are in the Philippines, in order for them to properly communicate with our patient RingCentral is the tool that we need to break the barrier.
Easiest VoIP system I have ever setup.
What do you like best about the product?
Customer service and ease of use with the system v
What do you dislike about the product?
Nothing I can think of except for certain customer support service hours.
What problems is the product solving and how is that benefiting you?
They have helped solved many years of troublesome VoIP systems.
A RingCentral Business Owner that Loves the RingEX and Cant Do Without It!
What do you like best about the product?
RingEX offers everything I need with voice, video and text messaging and the QoS and Uptime are reliable and without fail. I have never experienced issues as a user and business owner.
What do you dislike about the product?
Sometimes the video features can require review, or a refresher course, but I can always reference RingCentral Universisty and the abundance of helpful content and tutorials on their website.
What problems is the product solving and how is that benefiting you?
The integration of AI was a major step forward and need this feature for sales and business development.
The best of Ring Central
What do you like best about the product?
I am extremely satisfied with the exceptional service provided byRing Central. From the initial consultation to the ongoing support, their team has been nothing short of professional and dedicated to meeting our communication needs. The products they offer are intuitive and user-friendly, making it easy for our team to stay connected and collaborate effectively.
What stands out the most is their customer service – any questions or issues we've had have been addressed promptly, and the solutions offered are always tailored to our specific requirements. The reliability and high-quality performance of their systems have helped us streamline our operations and enhance productivity.
What stands out the most is their customer service – any questions or issues we've had have been addressed promptly, and the solutions offered are always tailored to our specific requirements. The reliability and high-quality performance of their systems have helped us streamline our operations and enhance productivity.
What do you dislike about the product?
I just need to enter the emergency address all the time.
What problems is the product solving and how is that benefiting you?
It helps me with communicating with our clients.
Could not live without Ring! central!
What do you like best about the product?
What I find that is most helpful is AI notes call recording and having available extensions for employees. We love Ring Central and would not know what to do without it!
What do you dislike about the product?
Believe it or not I have not had any serious complaints. There is so much to know on it. I guess I would like more one on one training.
What problems is the product solving and how is that benefiting you?
Communication issue following up on calls
It was a delightful experience
What do you like best about the product?
The security and reliability. RingEx is so easy to use.
What do you dislike about the product?
I have no dislikes at this time. If I had a complaint it would be that I have no complaint.
What problems is the product solving and how is that benefiting you?
Security
Great All-in-One Communication System
What do you like best about the product?
I like that I can communicate wherever I am. Whether I am in any of our office buildings, on the road, or working from home and no matter if I am on my computer, tablet, or cell phone, I can reach my co-workers. customers, and vendors easily. I can call, text, fax, chat, or video chat all from the same app. I can also use almost any deskphone brand I want, too. Implementation is fairly easy, and the admin side is simple and intuitive to use.
What do you dislike about the product?
If I find something I don't like about RingEX, I'll update this.
What problems is the product solving and how is that benefiting you?
Our old on-prem VoIP system was old and failing. With RingEX, the only on-prem hardware is desk phones; no server maintenance or backups required by IT. It is also feature rich, unlike our last system which was strictly a phone system, no texting, faxing, video conferencing, etc.
Easy switch, everything taken care of. Great Support.
What do you like best about the product?
Useful support, asking relevent questions.
What do you dislike about the product?
Account reps don't understand putting an out of office reply on email.
What problems is the product solving and how is that benefiting you?
Phone, SMS, Voicemail, and call management.
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