RingCentral
RingCentralReviews from AWS customer
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RingEX
What do you like best about the product?
RingEx is a tremendously user-friendly program. It was easy to implement, and we are currently integrating with the call center. It is feature-rich and meets our business needs. We are completely ring-central customers who only use other production for external communication. it is used daily for calls, text, and video conferencing in all our conference rooms. The add-in makes it easy to integrate with Outlook.
What do you dislike about the product?
The support for the ring central phone or numbers is not the best. The contact center product has better customer support.
What problems is the product solving and how is that benefiting you?
internal communication and easy access with the RingCentral app.
We have been a constumer of Ringcentral for almost more than 4 years
What do you like best about the product?
For any kind of technical issue we face, the suppoert team would promptly get back to us and help us in resolving those issues.
What do you dislike about the product?
1. There is nothing to dislike about them, but it would be great if they can help us in resolving the few things directly by themself, instad of going to service providers, like removing our numbers from spam list.
2. Previously we use to have whatsapp business with ringcentral numbers, but now that has been removed.
3. Previously we are not paying for SMS charges, but now we are paying it seperately. But, that can be undestandable that it is due to change in rules with US government.
2. Previously we use to have whatsapp business with ringcentral numbers, but now that has been removed.
3. Previously we are not paying for SMS charges, but now we are paying it seperately. But, that can be undestandable that it is due to change in rules with US government.
What problems is the product solving and how is that benefiting you?
Most of our support team works from India, They need US numbers to get in touch with our consultants working in USA. Using VoIP we were able to connect with them and there are many advantage with VoIP, like we don't have to worry about the SIM registratiosn, easy to assign the numbers to the users, same number can be resued for new joiners in the company.
RingCentral is great
What do you like best about the product?
Easy of use, quick customer service, a lot of functions
What do you dislike about the product?
Nothing at the moment, it has all the functions I require
What problems is the product solving and how is that benefiting you?
Being able to take phone calls through internet connection wherever i am
Convenient and easy to use!
What do you like best about the product?
I love how easy the software is to navigate. All menu options are displayed on the left, so it's easy to keep an overview of your tasks and which items to select for whichever purposes. RingCentral allows for seamless operation, handling multiple calls in a short span of time, as well as keeping a history over every action you have taken through this program. I use it every day and I love it! It's the perfect integration in my work-day.
What do you dislike about the product?
Sometimes it does feel like there is a lot of text to navigate through, or perhaos the actual design/UI could use a small overhaul, but it's not interfering with anything.
What problems is the product solving and how is that benefiting you?
I am able to call customers, clients, employees and other business locations of ours.
Great service and easy to use
What do you like best about the product?
It's user-friendly and the support is very helpful
What do you dislike about the product?
The only thing we don't like so far is the music
What problems is the product solving and how is that benefiting you?
an office where we work remotely much of the time and are using our cell phones for business
Ring works!!
What do you like best about the product?
What is best is that this program is accessible from your computer, cellphone, tablet or a phone which is connected to the internet. Even if your internet is down you can use this service from your cellphone.
What do you dislike about the product?
I do not have any downside per se, the only issue would be if you are using your computer or the phone which is connected to the internet; if your internet service is down you don't have access unless you are using the service via your cellphone.
What problems is the product solving and how is that benefiting you?
To date I have not experience any problems with the system. So it is working to its full potential for our company
Enjoy convenience of electronic faxing but can improve
What do you like best about the product?
Convenience of electronic faxing and receiving faxes.
What do you dislike about the product?
Apparently does not have the capacity to send many attachments or larger attachments at once because it keeps failing when sending. Then it is a hassle to have to break the faxes up into multiple little ones to fax. Wish it would be able to handle more and larger attachments.
What problems is the product solving and how is that benefiting you?
Convenience of electronic faxing
RingCentral provided us with a complete phone system solution
What do you like best about the product?
The ability to customize the system to suit our needs and variety of agents schedules is great
What do you dislike about the product?
The interface is a little complicated to learn, but once we did so, using the many tutorials that are available, we have a good handle on the system
What problems is the product solving and how is that benefiting you?
The system provided us with a turnkey solution for providing access to the system across the USA for our agents working on different schedules and a different time zones. It allow us to create group messages to keep each other informed.
RingEX brings it all together for us
What do you like best about the product?
All in one solution. We love that we have a main phone number, and all our workers (who work remotely), and clients can call or text to that one number...very convenient, and allows all of us to text or call - and to track all texts or calls. We have >100 employees - so strong communication is key.
What do you dislike about the product?
A little pricier than the competition - but worth it - in our estimation.
What problems is the product solving and how is that benefiting you?
Central texting and phone line - we no longer have a "texting" phone - we have a central phone line/hub that many of the admins can check. We can way more easily "share the load" - which is a good long term strategy..
Rng Central is the most professional and technically superior of the phone services available.
What do you like best about the product?
Instant help when necessary online and through customer service and a robust training libaray to help with nearly any topic.
What do you dislike about the product?
Nothing yet. They have done everything they said they would do.
What problems is the product solving and how is that benefiting you?
We have four incoming telephone lines and our Ring Central system allows any user to answer any incoming line that is ringing.
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