RingCentral
RingCentralReviews from AWS customer
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I find RingCentral dependable for my small business
What do you like best about the product?
I like the support that I've received in setting up my consul. And also the price.
What do you dislike about the product?
I'm having a hard time setting up the SMS and also the caller ID
What problems is the product solving and how is that benefiting you?
Setting up my account
Good Technology That Works and Is Easy to Use
What do you like best about the product?
The website and app make it easy to see activity and history.
What do you dislike about the product?
Navigating the setting can be a bit challening to determine where things are or how to set things up.
What problems is the product solving and how is that benefiting you?
Simple, easy, cost effective platform
When I needed business critical and quick support, Ring Central delivered!
What do you like best about the product?
I have really enjoyed the ease of use. I make outbound calls all day and often have to immediately switch to video conference. The ease in which I can share my personal meeting link AND the ease with which my clients can access the meeting makes this a valuable tool for my daily production.
What do you dislike about the product?
I would like to be able to have an autodialer feature. If I could upload leads for example, and autodial down my list... that would be a game changer for me.
What problems is the product solving and how is that benefiting you?
I love the click to call feature so I can call directly from my 3rd party lead platform and right into RingEX. My role requires video conferencing and screen sharing with my clients, once we start our meeting, and RingEX makes it so easy to initiate and manage the conference call successfully.
great experience and customer service
What do you like best about the product?
the customer service representatives that are always available and quickly assist
What do you dislike about the product?
nothing i dislike so far everything has been great very easy system to use as well we use it daily
What problems is the product solving and how is that benefiting you?
having an easy to use software with good customer service
The product is easy to use.
What do you like best about the product?
Customer support is very helpful, they always answer.
What do you dislike about the product?
I can not think of a negative thing about RingEx.
What problems is the product solving and how is that benefiting you?
VoIP services that facilitate the clinet contacts. Also its customization abilities are endless.
Flawless replacement of existing VoIP service...and more features!
What do you like best about the product?
RingEX is a complete VoIP service that includes items we used to be charged for, like Softphone applications. Their desktop application is fully integrated and full featured. Not only can you anser the phone and retrieve voicemails, but you can also direct text message, internal isntant messaging, and much more! The implementation was flawless and easy with Ring taking on all of the heavy lifting. Their customer support is exceptional, we have only needed to use them once and they sent us all of the critical information we needed to troubleshoot the issue timely and accurately. The integration with our team was easy, our customer service reps got used to the interface and the new way of calls coming into a queue quickly.
What do you dislike about the product?
There is only one downside to RingEx and it is also a downside to all VoIP cloud based services...lose your internet or direct circuit connectivity and you lose everything...you can mitigate this with the Mobile App if you can without compromising any security or compliance requirements.
What problems is the product solving and how is that benefiting you?
RingEX helped us to reduce the large overhead costs of Customer Service telephony along with internal instant communications.
Just started and support has been great but still a lot of things to do
What do you like best about the product?
The direct integrations with many of our systems works well, but there are still a few things that could be improved.
What do you dislike about the product?
I signed up for the RingSense AI call scoring and follow up notes, but it will not integrate with our CRM at this time and that is a downfall of the system that does a very good job.
What problems is the product solving and how is that benefiting you?
It hasn't solved anything yet, we switch from Bridge and there are some feature we have not beenable to dive into yet but the RingSense AI is a feature I was looking for.
Tech team is always available to answer questions
What do you like best about the product?
That their customer services goes above and beyond to help.
What do you dislike about the product?
That sometimes we need to go throught a few steps to troubleshoot.
What problems is the product solving and how is that benefiting you?
Helps with transferring calls, create certain rules.
Good quality and easy to use service.
What do you like best about the product?
The ability to answer calls on the desktop phone when I am at the office and on the mobile app when I am away. Customers don't know the difference.
What do you dislike about the product?
I haven't really noticed anything I don't like about the service yet.
What problems is the product solving and how is that benefiting you?
Ease of access to making and recieveing calls. Coming from Mediacom for Business, RingEX has much better control with call control.
great phone management tool and good support too.
What do you like best about the product?
Ease of use for phone, fax, test and email communication.
What do you dislike about the product?
difficult to navigate to changes like new voicemail messages etc.
What problems is the product solving and how is that benefiting you?
all communiction for a small business needs.
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