RingCentral
RingCentralReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,203 reviews
from
and
External reviews are not included in the AWS star rating for the product.
help with set up was great. response time for tech issues is great. follow up is great. thank you!
What do you like best about the product?
the support and availability! we need that availability!
What do you dislike about the product?
we might need more levels of admin rights and access. I have a manager I want to supervise calls and don't want the manager to have my cradentials.
What problems is the product solving and how is that benefiting you?
outreach and availibility.
Exactly what we were looking for!
What do you like best about the product?
The flexibility to make changes online and be able to have such control over our phone system.
What do you dislike about the product?
I really can't say we have anything in particular other then it is somewhat frustrating if our internet goes down so does the phone system, but this would be the case with all voip systems.
What problems is the product solving and how is that benefiting you?
Helped us to gain control over our communications systems at a cost saving to us over AT&T.
In the middle
What do you like best about the product?
All features are available on the desktop app and easy to use and navigate
What do you dislike about the product?
From an admin perspective
1. Users reporting audio quality
1. Users reporting audio quality
What problems is the product solving and how is that benefiting you?
Nothing
Process for Set Up is Frustrating
What do you like best about the product?
The phone tree is the reason we switched to this provider. The online tutorials are helpful.
What do you dislike about the product?
Integrating our phone #'s and the SMS application/approval process are time consuming, confusing and it's hard to get help from a person.
What problems is the product solving and how is that benefiting you?
I'm currently in the review process to get the SMS set up. I can't get help because it's being reviewed and have to wait for a rejection before I can process.
Great use of software
What do you like best about the product?
The SMS auto Reply is a great added feature that our users will love!
What do you dislike about the product?
With the new additions, I don't see anything just yet that I dislike.
What problems is the product solving and how is that benefiting you?
It allows you to listen to recordings and the use of AI is great. RC/RingSense is currently solving issues with integration.
RingCentral is a highly competent ever evolving comm platform
What do you like best about the product?
I like that RingCentral gives me options to separate my business/personal life while still having access to phone, advanced video meetings, SMS and so forth. I love that I can setup call trees and not just have direct separate lines. I also love that it does cost me to have extra simultaneous incoming calls like a physical phone system, and that improvements happen relatively quickly even if not in each category.
What do you dislike about the product?
I dislike that I get spammed via SMS on our queue and can't reply as the queue. I wish it would integrate better with rival platforms like Google Chat or Google Meet, so our users who don't have need of a phone can still find coworkers in their directory and communicate together better.
What problems is the product solving and how is that benefiting you?
It allows us to have separate business and private lines, run analytics on things run through the platform and conduct high level video calls if needed. Unfortunately, we have a dwindling number of users who need a phone, and others opt to use Google Meet over RingCentral for client calls if they have the capabilty to join a Meet due to familiarity as far as I can determine.
Learnable
What do you like best about the product?
The platform is fairly easy to navigate and configure.
What do you dislike about the product?
The reporting doesn't provide all data that would be needed for tracking agent progress.
What problems is the product solving and how is that benefiting you?
For the most part, routing calls to departments through customer selections in the IVR.
Great experience with Ring Central
What do you like best about the product?
User Interface is easy to understand and navigate.ort
What do you dislike about the product?
Phone support is not easily accessible when needing immediate assistance.
What problems is the product solving and how is that benefiting you?
It solves call queues, voicemail, call transer
Great Product for our Business Environment
What do you like best about the product?
We've had great success using RingEX. They offer routine updates and enhancements. The application is easy to use, and customer support is quick to help when needed.
What do you dislike about the product?
Like any VoIP service, you need stable, good-quality internet/Wi-Fi.
What problems is the product solving and how is that benefiting you?
Ease of use, mobile and remote capabilities.
I've been a user for over 10 years and have never skipped a beat.
What do you like best about the product?
It's easy to use, very realiable and flexible
What do you dislike about the product?
Nothing. I like how it works and it satifies all my needs
What problems is the product solving and how is that benefiting you?
Call forwarding is th best benefit I use
showing 351 - 360