RingCentral
RingCentralReviews from AWS customer
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I'm impressed with RingCentral's platform.
What do you like best about the product?
As the Administrator of our Call Center, I rely heavily on our business metrics and performance analytics. These tools are invaluable in helping us deliver exceptional customer experiences.
The reporting capabilities allow me to pinpoint specific call details, including the exact time of the call and the agent who handled it. This information is crucial when we need to follow up with contacts, ensuring seamless and personalized interactions.
By leveraging these insights, we can refine our processes, enhance our service quality, and ultimately drive customer satisfaction
The reporting capabilities allow me to pinpoint specific call details, including the exact time of the call and the agent who handled it. This information is crucial when we need to follow up with contacts, ensuring seamless and personalized interactions.
By leveraging these insights, we can refine our processes, enhance our service quality, and ultimately drive customer satisfaction
What do you dislike about the product?
I've been utilizing our call center software, and while it provides valuable insights, I do have one major concern. As a call center with four queues routing calls to us, I wish I had a clearer understanding of the call routing logic.
Occasionally, our agents experience extended periods of availability (3-4 minutes) only to receive calls from frustrated customers who claim to have been waiting for 9 minutes or more. To troubleshoot, I've made test calls from my cell phone, and surprisingly, the calls connect immediately.
This discrepancy is puzzling and can be frustrating, especially when our executive team inquires about our response times. I would greatly appreciate any guidance or support to help me better comprehend the call routing process and optimize our call center's performance.
Occasionally, our agents experience extended periods of availability (3-4 minutes) only to receive calls from frustrated customers who claim to have been waiting for 9 minutes or more. To troubleshoot, I've made test calls from my cell phone, and surprisingly, the calls connect immediately.
This discrepancy is puzzling and can be frustrating, especially when our executive team inquires about our response times. I would greatly appreciate any guidance or support to help me better comprehend the call routing process and optimize our call center's performance.
What problems is the product solving and how is that benefiting you?
The reporting capabilities of our call center platform are invaluable to our team. With precise details on call timing and agent interaction, we can efficiently follow up with contacts and deliver seamless, personalized experiences.
In the healthcare industry, accuracy and timeliness are paramount. Every call represents a critical opportunity to provide exceptional care and support. Our platform's robust reporting enables us to meet these high standards, ensuring that we "get it right" for our patients and healthcare partners.
In the healthcare industry, accuracy and timeliness are paramount. Every call represents a critical opportunity to provide exceptional care and support. Our platform's robust reporting enables us to meet these high standards, ensuring that we "get it right" for our patients and healthcare partners.
The support team is very responsive on chat, I do like having that support
What do you like best about the product?
The ease of tech support and the ability to get correct analytics quickly.
What do you dislike about the product?
I wish we knew when outages or updates were happening.
What problems is the product solving and how is that benefiting you?
We switched from Aircall to RingCentral and it made the transition very easy. We were struggling with pulling analytics and being able to easily monitor our representatives and the call qualities.
Ring is a fantastic platform to replace traditional phone systems
What do you like best about the product?
Easy to administrate, functionally similar to MS Teams. Removes redundant sytstems and incorporates them into one product.
What do you dislike about the product?
This system is 100% reliant on operational network connectivity. If your ISP goes down, so does your phone functionality. Its imperative that you have redundant ISP functionality for ciritcal team members or you could lose connectivity in Emergency/Crisis situations.
What problems is the product solving and how is that benefiting you?
It incorporates multiple platforms into one package.
Overall a happy customer!
What do you like best about the product?
We've had the system for almost a year now (used daily) and we enjoy it much more than our previous analog phones. The implementationa and integration didn't take too long and it's user friendly/easy to use, and the phone systems we have are good looking as well. We like that it can transition from the desktop phone, to mobile, and over to desktop pretty seamlessly. The tech support team themselves are quite persistent and helpful whenever we inquire.
What do you dislike about the product?
Asides from the connectivity issues we have from time to time, we are pretty happy with the system and the ease of use. The LDAP search function sometimes indefinitely loads and we have issues transferring. The systems also require a re-sync from time to time which can get annoying.
What problems is the product solving and how is that benefiting you?
RingEX helped digitalize our system from the analog one we had before, and it's helpful for our team to be able to answer calls remotely.
Nice CallCenter option for Small businesses
What do you like best about the product?
Its handy to use. We are a team of 3 with 2 phone lines and use this app daily. We alternate who is there and when based on call volume. Calls, Texts and Voicemails come through clear and timely. Texts and Voicemails get sent to our email so its easy to see and follow up with customers.
What do you dislike about the product?
There are little things like registering address for 911 calls.. we all work from our own homes and the account is listed under the company address.. it will randomly decide it needs the address updated and then calls arent coming through and cannot call out until we re enter the business address.
What problems is the product solving and how is that benefiting you?
Allows a company phone with multiple numbers for our multiple locations we service across Canada. This allows incoming and outgoing calls and texts without our staff having to use their cell phones or the company to provide phones. A double line allows the other line to ring through to the 2nd team member so our missed calls are minimal.
Great tool for sales tracking, but needs some improvements
What do you like best about the product?
The dashboard is super intuative and makes tracking sales leads so much easier. I can see all my customer interactions, track my progress, and organize my daily tasks in one place. The visual charts and graphs help me understand our sales performance quickly. Its relly helpful for someone like me who needs to stay on top of multiple leads at amogh naturals
What do you dislike about the product?
There are a few things that bug me. The mobile app can be pretty slow and sometimes freezes when im trying to enter customer info on the go. Customer support takes forever to respond when i have technical issues, like sometimes it takes 2-3 days to get a proper reply. The pricing is also bit on the expensive side for smaller teams like ours. Also, the reporting features, while good, could use more customization options
What problems is the product solving and how is that benefiting you?
Our sales process was a total mess before ringex. We were switching tons of spreadsheets and different tools that just didnt work together, it was a nightmare! Now, everything's different. ringex basically saved our sales team. We can now see exactly where each potential customer is in our sales pipeline. No more guessing or wondering what happened to that lead from last week. The reminder system is really good, it makes sure we follow up at the right time and dont let any opportunity slip away. We used to have this crazy situation where important messages would get lost between shifts. One team wouldnt know what the other was doing. Now, with ringEx, everyones on the same page. Its like having a super smart assistant that keeps everything organized. We can see our sales trends, understand which products are selling, and even predict whats gonna happen in the next few months. For a small company like ours, this is huge. We dont have a massive team or tons of resources, so every sale count. We spend less time on paperwork and more time actually talking to customers and closing deals.
RingEX: a communication tool that actually works wonders
What do you like best about the product?
The best thing about RingEX is how easy it is to connect our team. Whether someone's in the office, working from home, we're all just a click away and also how easy and flexible it can be to teach a new employee on how to intregrate ringEx in their workflow
What do you dislike about the product?
The pricing is a bit expensive for smaller businesses like ours to scale up. also the customer support can be a little cumbersome when we are in the middle of an important communication issue
What problems is the product solving and how is that benefiting you?
before ringex we used to use different tools for the features which ringex already provides which can get pretty bad when we always need to switch between tools and it can also get difficult for the people in office and those working from home to connect. ringEX is a big time saver and provides all the features those different tools provide in a single all in one phone system
A handy tool for Simplifying Communication
What do you like best about the product?
The thing i love most is how it saves me tons of time when looking through old call recordings. Like, instead of listening to entire calls, I can just search for specific keywords or phrases and it takes me right to those moments. The transcription quality is pretty accurate too, way better than what we used before. And the ability to tag important parts of calls is super handy for training new people.
What do you dislike about the product?
The search can get pretty slow when you're going through months of call data at once, wish they could make that faster somehow. Also, when you're trying to export multiple recordings in bulk, the process feels kinda clunky and takes more steps than it should. And while the transcription is generally good, it sometimes struggles with industry-specific terms or when people talk really fast or have strong accents. Would be nice if they let us add custom vocabulary for our industry jargon to improve accuracy.
What problems is the product solving and how is that benefiting you?
So before Ring Ex, managing our call recordings was basically a nightmare. We're a mid-sized sales team and we handle like 100+ calls daily. Finding specific conversations or trying to review calls for training was taking forever, literally hours of listening to recordings trying to find the right parts. Another huge benefit is how it's helped our remote team stay connected and learn from each other. Since we've got people working from different locations, its been super valuable for everyone to access and learn from top-performing calls. New hires can literally search for specific scenarios they're struggling with and see exactly how experienced reps handle them. We've even created like a 'best practices library' where we tag and save really good examples of different situations, cold calls, demos, handling refund requests, you name it. This has definitely sped up our onboarding process and helped new people get up to speed way faster than before. Pretty sure we've cut down our ramp-up time for new hires by at least a month.
A Reliable Tool for Effective Communication
What do you like best about the product?
I really love how easy it is to use RingEX for all my communication needs. The video calls are super clear, and I can have up to 200 people in a meeting, which is great for our team. The chat feature feels like a digital workspace where I can find old messages and files without any hassle. Plus, the AI note-taking is a really good feature! It captures everything during meetings so I don’t have to stress about missing important details. It really helps keep everyone on the same page.
What do you dislike about the product?
One thing that bugs me is the learning curve when setting up different groups and features. It took a bit of time to figure out how to customize everything the way I wanted it. Also, sometimes the messaging feature doesn’t deliver messages right away, which can be frustrating when I'm waiting for a response. And while the customer support is usually helpful, there have been times when I felt like I was stuck on hold for too long.
What problems is the product solving and how is that benefiting you?
RingEX has really helped streamline our communication process in a big way. Before we began using it, we were managing several different tools for video calls, normal calls and messaging. This was quite chaotic and frequently resulted in missed messages or dropped calls.. Now, everything is integrated into one platform, which makes collaboration so much easier. One major problem it solves is the challenge of remote work. With many of us working from different locations, having a reliable communication tool is crucial. RingEX allows us to connect regardless of where we are. The ability to hold video meetings with up to 200 participants means we can include everyone without worrying about technical limitations. The AI features are another huge benefit. The automatic note-taking during meetings saves us time and ensures that everyone stays on the same page. We can focus on discussing ideas rather than stressing over who will take notes or what was said last time. This has really boosted our productivity because we can quickly reference past meetings without digging through emails or chat histories.
Easy Transition
What do you like best about the product?
After being with a legacy phone service provider, the swtich to Ring Central was one of the easiest we've gone through.
What do you dislike about the product?
It was so easy, it felt almost too simple, like something was missing. However, all is working well.
What problems is the product solving and how is that benefiting you?
Ring Central has provided excellent service at a much lower cost than what we had in the past. The team at Ring Central also understood our needs and did not try to oversell things we did not need.
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