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RingCentral

RingCentral | 1

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External reviews

363 reviews
from G2

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    John B.

Great start

  • June 01, 2016
  • Review verified by G2

What do you like best about the product?
It's great product integrating calendar, to do list, chat and file share, notes etc. From my standpoint similar tools are essential for company existence and efficient work. Since we started using GLIP we noticed huge improvements in communication and time needed to react to certain even.
What do you dislike about the product?
Most of plugins listed as "in work" haven't seen any change for last year. New features haven't been added and current build seems to be in the same stage as it was year ago with some minor cosmetic changes. Mobile application is also one of weak points of the system - it's either not passing messages or with huge delay. Mobile application itself is slow and heavy.
One of our biggest concerns was recent security issues where we started receiving files and private messages from people outside companies. At some point one of our employees was even able to jump in after login to some unknown channel from different company.
What problems is the product solving and how is that benefiting you?
Having one organization in one place is amazing thing. Having one tool to deal with multiple channels of communication is real time saver. At the same time you save time since you aren't forced to install mutliple apps - everything is out there and accessible.
Recommendations to others considering the product:
This is amazing tool. It's missing a little bit of features and haven't seen much of an action. If you are able to design your company around using tool like that your communication will improve a lot.


    David S.

Managing Information Overflow

  • May 19, 2016
  • Review verified by G2

What do you like best about the product?
I love glip. I keep all the information about a project in a "team" so that everything is on a single page. Comments about tasks, files, etc can be tracked to the correct origination - something I have trouble with on other programs. I can manage tasks for all the employees who are not in the office, as well as remind myself of what everyone is up to.
What do you dislike about the product?
The iOS app is pretty bad. It never refreshes and can't handle the amount of teams I have.
What problems is the product solving and how is that benefiting you?
Employees not in the office can now be included in all discussions. Its also a stored brain, of everything we are thinking/doing about a particular topic.


    Trevor D.

Does the job but can be bothersome in several areas

  • May 13, 2016
  • Review verified by G2

What do you like best about the product?
It has some build in features that are nice like Tasks, Calendar, Notes and others that a lot of other programs have to have plug ins or custom code to do.
What do you dislike about the product?
The UI and interface over all seem to be built by a developer first and not a designer. Small things like not being able to turn off channel notifications fully or to be able to leave some channels make for the day to day really bothersome. I get notifications all the time in #general chat and I can't leave or disable notifications.

The uploading of images could be better as well as thumb nailing images or videos that are pasted into chat. It's overall good to communicate but very distracting and done in a way that isn't quite as clean and easy as Slack.

It's not possible to remove people from a personal list without doing it company wide which is another thing that makes no sense. My CEO might need to keep their user name to view old chats but I don't need them on my list if they left the company.

Over all it could stand to get a little more inspired by Slack.
What problems is the product solving and how is that benefiting you?
Team chats and Tasks help keep track of projects and that is the main focus of the company. Though visually it needs work because it's a mess to look at.
Recommendations to others considering the product:
If you need something that allows you to talk to employees, set tasks and keep track of internal projects it gets the job done. If you are a design agency that needs something clean, easy to use and more versatile I would suggest Slack.


    Graphic Design

More useful than Slack

  • May 13, 2016
  • Review verified by G2

What do you like best about the product?
Everything feels a lot more condensed with Glip. I'm terrible at juggling between apps and services like Gmail and video conferencing. We are able to really do a lot more with this service without feeling like we are not being productive.
What do you dislike about the product?
I don't feel like it has the 3rd party support Slack has unfortunately. It's not a bad thing in a way, because most of my work outside of using design software consists of gmail, calls and maybe google docs.
What problems is the product solving and how is that benefiting you?
More productivity. I think I used to waste a lot of time switching between different services. Now I have been able to virtually replace using email, which is great because my job is extremely fast paced.


    Dave V.

Glip is super-powered chat that makes your team more productive

  • April 09, 2016
  • Review verified by G2

What do you like best about the product?
The way Glip integrates Slack-like team chat with basic project management functionality is brilliant. You can create tasks, events or notes all within the Glip chat stream, which saves a lot of time and makes the learning curve a lot more simple.

Pricing cannot be beat as most features you would need are totally free. I have no limits on teams or projects, or even how long conversations are archived for, and it is all free.

Commenting directly on notes or images is so convenient.
What do you dislike about the product?
Glip is often buggy. Nothing major that a quick refresh or restart won't fix, but compared to other apps I use it feels unstable and unpolished in spots. Updates do not come frequently, and there have not been any major feature additions for perhaps a year now. Glip was acquired by Ring Central last year and most of the changes implemented have revolved around integrating Glip with other Ring Central products, which I really have no use for. This focus makes me a bit concerned about the future of Glip and keeps me open to alternatives.

Glip hasn't gained a lot of traction from what I can tell, which is odd, because it really is better for my team than anything else I've tried yet - especially since we can use it for free and we are a non-profit.
What problems is the product solving and how is that benefiting you?
Glip keeps our team connected and focussed, bringing all of our communication around projects into one place. Organizing conversations into threads really helps tame the problem of lost emails and files. The search capability means I can find anything we've talked about - and what we said about it - really quickly. I use the task manager to plan my own workday, every day. I can also see what others have completed in a project. We use the Calendar as our team calendar and we use Notes to hash out ideas and keep meeting minutes.

We have used Glip to jury art shows remotely, share minutes from meetings, plan events and more. With a team of volunteers who cannot often meet in person, this is a life-saver for us.
Recommendations to others considering the product:
Glip is hard (impossible?) to beat for the price. Which is mostly free. It has decent mobile apps. It looks clean and modern. It does a lot once you find your way around what's there (a lot of the functionality is actually too easy to miss, and I imagine most people just use it as a Slack alternative, rather than tapping into it's project management feature set).

The Glip acquisition by Ring Central still makes me uneasy, although it's been a year and Glip is still here, and still getting (some) updates. They did update the mobile app in a MAJOR way during this period, which is promising.

I just don't imagine Glip makes the company much money, and most people don't seem to know it exists. It has nowhere near the social traction of an app like Slack. All of that makes me concerned that it may not be around for the long haul. But at free, I'm still willing to make use of it and it works so well for our team.