RingCentral
RingCentralReviews from AWS customer
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Easy to deploy, and setup and have your full org on it
What do you like best about the product?
The ability to have all locations on one platfrom
What do you dislike about the product?
Some of the provising needs help, and the ability to have it wherever we are
What problems is the product solving and how is that benefiting you?
Working in healthcare we need the ability to have phone work 99.99% of the time . As well as we are currently finding old systems that are needing to be replaced
Some great new features
What do you like best about the product?
Very thrilled with the new porting process. I would really like to see a better overall process for SMS TCR registration as it takes a long time and uploading cvs files fails often.
The SMS templates are amazing and now using with Automation.
The SMS templates are amazing and now using with Automation.
What do you dislike about the product?
Lack of features for internal DM's, would like some automation and workflows for integration with external services. A Power Automate connector would be amazing.
What problems is the product solving and how is that benefiting you?
Usermanagement simplified, SMS templates solves my need for customizing per user
RingCentral Meets Our Business Needs
What do you like best about the product?
Easy platform to work with, in particular, IVR setup.
What do you dislike about the product?
Reporting is a little limited and sometimes getting a resolution when calling customer service can be a challenge.
What problems is the product solving and how is that benefiting you?
Seemless IVR that is easy to configure and allows multiple customized options
Simple, Scalable, UC Platform!
What do you like best about the product?
RingEX allows for complex call flows to be configured in a very simple and efficient manner. The RingCentral platform allows for a single pane-of-glass administrative and analytical view of the phone system, making working in the platform a breeze. Building new sites, new call flows, and provisioning new devices can be done quickly, allowing any administator to be agile. Our Customer success team has been excellent. RIngCentral has been a great partner to our organization and values our opinions and feedback.
What do you dislike about the product?
With RIngEX being the UC side of RIngCentral's suite of platforms, it does miss out on certain advanced features that would be found in most full-fledged contact center platforms. However, RingCentral does take into account their customer feedback and consistently rolls out new releases with these feature requests in mind.
What problems is the product solving and how is that benefiting you?
Converting new locations from existing non RC VoIP platforms or other on-prem platforms is made simple with RingCentral's port-in process. Device procurement is also simplified as RingCentral will allow most pre-existing devices (Cisco, Avaya, Polycom, etc..) to be provisioned on their platform.
Powerful communication tools
What do you like best about the product?
The solution is always available..
The desktop and mobile apps are feature rich and rest y to use.
The desktop and mobile apps are feature rich and rest y to use.
What do you dislike about the product?
RingCentral messaging doesn't integrate with other messaging platforms. I can't exchange messsges with a Microsoft Teams users.
What problems is the product solving and how is that benefiting you?
Reduced dependency on email.
RingCentral for the win!
What do you like best about the product?
I've been using RingEx for several years. It has been our company's go-to for a complete phone system. We use it for team communication, video calls, customer communication, faxing, and more. It's also cost-effective. Plus with their mobile, desktop, and tablet apps, we're able to use it at the office or when working remote.
What do you dislike about the product?
So far, there isn't anything we dislike about RingEx. Even when we've encountered issues, we receive fast assistance from their support team.
What problems is the product solving and how is that benefiting you?
RingEx allows us to communicate with both clients and employees in one central platform. It also has many features that eliminates the need to download or use external software for video calls, faxing, or sending SMS.
Great Customer Support!
What do you like best about the product?
The customer support was really great at troubling shooting my issue and there response time was under 2 hour as apposed to next day. The ease of use of the app on my computer or phone is pretty fluid and a huge plus as well as the call recording todictation to voicemail feature.
My company uses the basic features so I can't realy comment about other features as we work with a complex member contacts system that goes through ringcentral dialing calls out.
My company uses the basic features so I can't realy comment about other features as we work with a complex member contacts system that goes through ringcentral dialing calls out.
What do you dislike about the product?
When placing calls from the website (which happens) I am unable to always see the incoming call info especiall;when it's been transferred or rerouted by another number w/in the office, to track the number, if I have to return the call and the number is new and not in our system. Sometime the website system shows incoming calls as outgoing which can be a little confusing. The setting on the website are unavailabe to to change things round. So, stick to using the app as much as possible.
What problems is the product solving and how is that benefiting you?
RC MVP is helping this business stay in communication and monitor incoming/ outgoing calls of over 500+ contacts. The call recording feature helps track and troubleshoot calls answered and quickly address any miscommunication(s) that can sometimes occur. RC MVP keeps the business functioning at an optimum level, even on those rare occasion internet provider's service is interupted.
Audio / Video Quality
What do you like best about the product?
I like using Ring Central's chat function and having the ability to pin important messages within groups to help organize content.
What do you dislike about the product?
I have had several audio and video quality issues.
What problems is the product solving and how is that benefiting you?
Ring Central helps the team stay connected and share information in a HIPPA compliant manner.
Talk time with Ring central
What do you like best about the product?
I have a lot of expericence with ring centreal for past three years. I saw many updates in ringcentral so i have many things to say i like it it vewry corporative based on expreience and software
What do you dislike about the product?
i feel thing like my shareing call someting lage into in but. After software update its ok now, So now i dont have a problem with it
What problems is the product solving and how is that benefiting you?
last i said i have problem with my sahring but now its ok
Ring Central is seamless, easy, and extremely functional
What do you like best about the product?
I love how easy it is to use and how many useful functions it has. It has been extremely helpful between our two locations to not only centralize external calls, but interoffice communications as well. The fact that our communication needs in one place is amazing! Having all of our calls, texts, fax, interoffice messaging, and video meetings all in one place tremendously simplifies communications. The set up process was a breeze. Our business had multiple phone and fax lines, from multiple office locations. Integration was effortless and everything was transferred very smoothly without any problems or hiccups. Ring Central is extremely user friendly, but when I have to reach out to customer support they have always been great, and it is always a pleasant experience. It only takes a minute to connect with someone, with just a few words they understand what it is I am asking for, and it takes them no time to instruct me on how to complete the action or task I am inquiring about. We use Ring Central and all of the features daily. It has been such a great tool with great resources. Switching to Ring Central was a great decision for our company and I recoomned it to everyone no matter how large or how small the business!
What do you dislike about the product?
I have yet to have a negative experience. It would be nice to have additional IVR options, such as different voices to choose from. I have no doubts that Ring Central will continue to improve over time.
What problems is the product solving and how is that benefiting you?
It has centralized our communications I benefit from the ease of use and allocating calls through the easy to use IVR. Having all of our communication needs on one easy-to-use dashboard has made things so much easier and increased effeciency.
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