RingCentral
RingCentralReviews from AWS customer
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Intuitive Platform, Perfect for Large Teams
What do you like best about the product?
I like that with RingEX, one number can be used for everything like voice, fax, and texting. We especially like the AI-assistant features; the summary of notes from calls is incredibly accurate. The platform is very user-friendly and intuitive. The initial setup was really easy, thanks to the Project Management team assigned to us, who made it straightforward.
What do you dislike about the product?
Sometimes the customer care group is a little difficult to deal with. It seems like at times unnecessary steps are taken for what turns out to be a known issue.
What problems is the product solving and how is that benefiting you?
RingEX helps our remote staff stay connected with clients, which is crucial for us. I love that one number can be used for voice, fax, and texting, and the AI-assistant features offer incredibly accurate call notes.
RingEX makes our daily work so much easier!
What do you like best about the product?
ive been using RingEX for about 6 months now and honestly, it's made such a huge difference. The best part is that the AI actually understands and takes notes during meetings, saves me from typing everything while trying to focus on what people are saying! Also love how it cuts out all the noise from our factory floor during calls. Really helpful that I can start a call on my laptop and switch to my phone when I need to walk around the factory. the video quality is great too!
What do you dislike about the product?
Sometimes takes a while to get hold of customer support when you need them. also, occasionally messages come through a bit late, but its not a deal breaker though. And the basic plan is a bit limiting, we had to upgrade to get more people in our video calls, which wasn't mentioned clearly upfront. And while the ai notetaking is great, sometimes it misses important points when multiple people are talking at once.
What problems is the product solving and how is that benefiting you?
RingEX has basically fixed a bunch of headaches we used to have running our food manufacturing business. Before, we were juggling like 3 to 4 different apps for calls, messages, and video meetings, it was a mess! Now everything's in one place, which saves so much time and confusion. The biggest game changer has been the meeting feature. Like, I'm in meetings with suppliers, marketing team, and production staff all day long. Earlier, I'd be trying to talk to suppliers while someone's typing notes, missing half the conversation. Now the AI takes care of the notes while I can actually focus on negotiating better deals. Plus, when I'm showing suppliers around our factory over video, they can actually hear me over the machinery noise, sounds small, but it's huge for us! We've also sorted out our internal communication issues. Before, messages would get lost between shifts, or important updates wouldn't reach everyone. Now our production team can quickly jump on video calls with marketing when there's a query about packaging or specifications. No more running around the factory looking for people or playing phone tag. I'd say we're saving at least 1-2 hours daily just from not having to manually write meeting notes or repeat information across different platforms. Plus, since everything's recorded and transcribed, we can go back and check details we might have missed. Another massive help is during our quality control checks. Our QC team can instantly video call me to show any issues they spot, and I can make decisions on the spot. Earlier, they'd have to take photos, email them, wait for responses, now it's just instant.
RingEX has completely changed how our startup works!
What do you like best about the product?
I've been using RingEX for about 6 months now at our affiliate marketing startup and honestly, i cant imagine going back to our old setup. We switched from basic RingCentral and the difference is huge. The AI stuff actually works! Like, during meetings I can actually focus on talking to clients instead of frantically taking notes,, the AI catches everything important and even picks up on tasks we need to do. Super helpful when you're jumping between 6 to 7 meetings a day.
What do you dislike about the product?
Took some of our older team members a while to figure out all the features, especially the AI stuff. Customer service can be pretty slow sometimes, we had an issue with messages not showing up once and it took them 2 days to get back to us which was pretty annoying. Sometimes get weird glitches with notifications not coming through on my phone, but usually fixes itself. Also heads up, if you want all the cool AI features and big team meetings, you'll need to pay for the higher tier plan.
What problems is the product solving and how is that benefiting you?
before it, we were drowning in meeting notes and task tracking. Now the AI handles all that automatically, saves me like 2-3 hours daily! No more trying to remember who's doing what after calls. we also ditched like 4 different apps (like zoom and slack) since RingEX does everything in one place. Super easy to find old conversations or client requirements now. Best part is that our remote team actually feels connected. Video quality is amazing, background noise removal works great, and meetings are way more productive since no one's distracted taking those meeting notes. It took a bit to get used to, but totally worth it for the time we're saving.
A streamlined communication solution perfect for educational institutions
What do you like best about the product?
What blew me away about RingEX was how seamlessly it fit into our university's workflow. Coming from my dual perspective as a software engineer and part time IT admin at KL University, I've dealt with my fair share of communication tools, but this one just clicked. The interface is intuitive enough that even our less tech-savvy faculty members picked it up quickly.
What do you dislike about the product?
I wish there were a few more customization options for admin controls. Sometimes I find myself wanting to tweak specific settings that aren't available yet. It's not a deal-breaker by any means, but it would be nice to have more granular control over certain features.
What problems is the product solving and how is that benefiting you?
RingEX honestly fixed our biggest headache at the university. Before this, we were constantly having trouble with managing calls between international students and faculty, nothing seemed to work right. I've seen lots of platforms, both as an IT engineer and software dev, but this one actually delivered what it promised. The thing that impressed me most was how quick everyone adapted to it. Even the professors who usually struggle with new tech got comfortable with it pretty quick. We dont need to waste time switching between different apps anymore, everything just works in one place. The best thing is probably how it helps with our international programs, students from different countries can connect with teachers just as easy as local ones. Its made a real difference in how we run things here.
RingEX Convenience
What do you like best about the product?
The convenience of using the internet for phones. I can digital fax and digital text right from my computer.
What do you dislike about the product?
The product is fantastic. There are no problems with the functions the product performs.
What problems is the product solving and how is that benefiting you?
The digital fax helps with sending large faxes. PDF files are uploaded directly from the computer. The digital fax easily faxes documents containing 100 pages. It even allows you to schedule faxes to send on a later date and time.
very easy to use system makes my work more streamlined especially the fax features
What do you like best about the product?
The ability to work from anywhere and send and reeive faxes
What do you dislike about the product?
I can't think of anything I dislike, all works well.
What problems is the product solving and how is that benefiting you?
The flexiblity to work from home or the office, anywhere
Amazing service, very reliable!
What do you like best about the product?
I am extremely happy with RingEx, they are extremely reliable and the customer service is very prompt and helpful and kind. Extremely versatile with ease of imprelementation, integration and use.
What do you dislike about the product?
There are pretty much no downsides to using RingEx. I recommend to all business users.
What problems is the product solving and how is that benefiting you?
I have multiple businesses to use and it's easy to use with one ringcentral app.
A Seamless Communication Solution for Modern Businesses
What do you like best about the product?
I love how RingCentral streamlines communication for our team. The user-friendly interface and seamless integration of voice, video, and messaging make remote work easy and efficient. It has really improved our collaboration!
What do you dislike about the product?
I find the occasional lag during video calls frustrating, which can disrupt our meetings and overall flow
What problems is the product solving and how is that benefiting you?
remote users, easy to communicate with them.
RingCentral allows my business to reach my customers and vise versa.
What do you like best about the product?
I like the fact that I can easily call/text any number in USA without any hasitation. Also, I like the automatic recording which is very convenient.
What do you dislike about the product?
I dislike the most the hideous approval process of the SMS feature. I simply don't understand why they need to do that.
What problems is the product solving and how is that benefiting you?
My employees don't have to use their personal phones and it allows me to run my business smoothly.
Excellent for my new AirBNB
What do you like best about the product?
RingEX is an excellent service that allows me to know which customers are contacting me from which of my AirBNBs!
What do you dislike about the product?
The customer service was super helpful in all cases, so there is nothing to dislike!
What problems is the product solving and how is that benefiting you?
RingEX allows me to know which guests are calling me for help with my AirBNB - without having to give out my personal phone number!
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