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Matterport capture services steals money
What do you like best about the product?
The tool is quite nice. Good for real estate. Nice to measure.
What do you dislike about the product?
Like other reviewers have said, customer service is absolutely abysmal.
I ordered capture services for 2700 sq ft house. They quoted $350 which is high but I like the tool. The technician asked me while out if I wanted basement done too. Sure why not and if you can grab the porch to that's be great. He didn't tell me there would be an extra charge.
Literally WEEKS later they send me an invoice for an extra $175 for the extra areas. If I would have known then I would have said no. I immediately dispute it and call. They next day they run my card WITHOUT my authorization. Absolute crooks.
It's still been weeks and they are "processing" the issue with the "Collections Department"
Seems like I must do the chargeback.
I like the tool but this experience has been so infuriating that it makes me want to drop the service and switch.
I ordered capture services for 2700 sq ft house. They quoted $350 which is high but I like the tool. The technician asked me while out if I wanted basement done too. Sure why not and if you can grab the porch to that's be great. He didn't tell me there would be an extra charge.
Literally WEEKS later they send me an invoice for an extra $175 for the extra areas. If I would have known then I would have said no. I immediately dispute it and call. They next day they run my card WITHOUT my authorization. Absolute crooks.
It's still been weeks and they are "processing" the issue with the "Collections Department"
Seems like I must do the chargeback.
I like the tool but this experience has been so infuriating that it makes me want to drop the service and switch.
What problems is the product solving and how is that benefiting you?
Tool is good. Customer service horrific.
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Worst customer service experiance.
What do you like best about the product?
I agree that there is no better alternative for VR tours but the customer service is unbelievably slow and incompetent. It took them 30 days to confirm our wire transfer to activate our account after which they billed us for the same inactive 30 day period again.
What do you dislike about the product?
The answers from the CS team are almost as if by a poorly programmed robot and they kepp sending you around in circles. The names are also ridiculous (TK, Love Good etc) - very unprofessional. Im am definitely looking forward to a better platform in the future.
What problems is the product solving and how is that benefiting you?
We are trying to introduce our house models to potential new customers through VR tours of previously built houses.
The best virtual tour software available
What do you like best about the product?
Matterport is incredible for creating impressive virtual tours that look incredibly professional... fast Matterport software and support is second to none and im seriously impressed with the availability to share completed products with clients
What do you dislike about the product?
Matterport is a great system but it sadly does work best with its own camera systems to get the full potential. this could be an expensive endeavour for singing use marketing routes.
What problems is the product solving and how is that benefiting you?
Matterport allows for the facilitation of virtual exhibitions when real-world ones can't take place, this makes a much more digital-first approcach to jaw dropping marketing
MATTERPORT IS A COMPANY THAT GROWS WITH THE TIMES
What do you like best about the product?
It adds an extra dimension when you want to showcase a venue and gives a much closer perspective.
What do you dislike about the product?
Everything has to be done through Matterport and you have to pay for storage. If you use it a lot then that wouldn't be so bad but for us we end up paying for months where we never do anything. It would be nice if they offered a way to store it on your own server.
What problems is the product solving and how is that benefiting you?
It's making the product accessible in a variety of ways so you can get the job done even if all you have is a cell phone.
Quick and Easy Matterport Integrations
What do you like best about the product?
photo quality; UI; ease of use; price of hardware
What do you dislike about the product?
subscription costs; no enterprise licensing; no BLK360 g2 integrations
What problems is the product solving and how is that benefiting you?
the pro3 works outside; virtual walkthroughs with the ability for notes
Great program for 3D tours and improve customer experience
What do you like best about the product?
I like Matterport because it's a perfect solution for 3D virtual tours. I like the animation and the texture makes the images nice and gives good animations to the models.
What do you dislike about the product?
There is nothing I can say that I don't like because it is very good software that doesn't cause any problems.
What problems is the product solving and how is that benefiting you?
It is used for 3D virtual tours and they are excellent, they help us a lot, they offer a great user experience and they are quick to meet deadlines.
A complete tool for 3D Virtual tours
What do you like best about the product?
I find the 360-degree view to be the most impressive.
Capturing the space and demonstrating it to clients is very easy
Capturing the space and demonstrating it to clients is very easy
What do you dislike about the product?
Cost is a disadvantage as it is a very expensive product.
What problems is the product solving and how is that benefiting you?
It saves the time of being physically present at the site to view it because it provides 3D visualisation.
It is easy for a potential client to see the photos and videos even when they are hundreds of miles away and make an informed decision.
It is easy for a potential client to see the photos and videos even when they are hundreds of miles away and make an informed decision.
Easy to learn, Impressive virtual tours.
What do you like best about the product?
It is very easy to capture the space and demonstrate to potential clients. The 360-degree view is the most impressive feature.
What do you dislike about the product?
1. Compatibility with very few devices
2. It is very expensive
2. It is very expensive
What problems is the product solving and how is that benefiting you?
Since it is a 3D visualisation, it saves you the time for physically visiting the site. The potential client can see the photos and videos while being hundreds of miles away and then decide without having doubts.
Matterport and incredible tool to improve the quality of the user experience with virtual tours
What do you like best about the product?
I like this technology, it works great for virtual tours and it's good to surprise customers with this great technology. I like that it allows me to have a 360-degree view which is great because you can showcase each space and easily present it to customers.
What do you dislike about the product?
The only thing is that I would like it to work with other operating systems.
What problems is the product solving and how is that benefiting you?
It's good to show clients virtual tours and they can see 3D images and even videos at the same time, it's honestly a great tool.
Matterport intuitive and easy to use open source tool
What do you like best about the product?
I like this platform simple and easy to use within the company for 3D designs a great alternative very discreet and works as it should high quality and has a good system and integration and constant updates it is easy to manage and offers us a very good experience
What do you dislike about the product?
Very few problems so far Matterport is good and I love it.
What problems is the product solving and how is that benefiting you?
Matterport is used for 3D design and is a perfect solution and we enjoy seeing how everything works out.
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