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Great solutions to keep directories' updates and organic presence
What do you like best about the product?
1 - The best thing is the time you save in creating many directories, especially those that help get more organic traffic but are not too popular. I know the time it would take for a team to set that up manually.
2 - The friendliness and closeness of our rep whenever we need help or set up a call. Yext truly focuses on our issues, and they are always eager to help.
3 - The constant updates to the Knowledge Graph fields. Though many new updates don't quite relate to my line of business, I know Yext is always working on getting these things done. I hope they'll do the same for Google, considering they have been phasing out the Google Business Profiles platform.
2 - The friendliness and closeness of our rep whenever we need help or set up a call. Yext truly focuses on our issues, and they are always eager to help.
3 - The constant updates to the Knowledge Graph fields. Though many new updates don't quite relate to my line of business, I know Yext is always working on getting these things done. I hope they'll do the same for Google, considering they have been phasing out the Google Business Profiles platform.
What do you dislike about the product?
1 - The time it takes to update the Knowledge Graph vs. the directories updates. Granted, Google has made several changes to GBPs, but we've been unable to leverage them through the Knowledge Graph. Moreover,
2- I dislike that you can only upload one photo at a time in the Assets library; the only way to do it is to upload the images directly to each store and forgo adding them to the Assets library.
3 - Sometimes, the Support Team doesn't elaborate on why they cannot help you. As the point of contact, I'm not always the most tech-savvy person in the room, so it would be awesome to get a more detailed heads-up on what we can try or research when the Yext Support Team is unable to help.
2- I dislike that you can only upload one photo at a time in the Assets library; the only way to do it is to upload the images directly to each store and forgo adding them to the Assets library.
3 - Sometimes, the Support Team doesn't elaborate on why they cannot help you. As the point of contact, I'm not always the most tech-savvy person in the room, so it would be awesome to get a more detailed heads-up on what we can try or research when the Yext Support Team is unable to help.
What problems is the product solving and how is that benefiting you?
1 - Mostly, they've been helping me to push the creation or edits in directories when these are very slow to respond to our changes.
2 - Overall, Yext has been integral to our SEO strategies.
3 - The new store creation process is more straightforward, thanks to Yext.
2 - Overall, Yext has been integral to our SEO strategies.
3 - The new store creation process is more straightforward, thanks to Yext.
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Simple but essential
What do you like best about the product?
The possibility to manage multiple accounts at once, the fluidity of the interface, and the thousands of customizable fields that allow the users to do exactly what he has in his mind.
What do you dislike about the product?
Sometimes the interface might be a bit difficult to understand at first.
What problems is the product solving and how is that benefiting you?
Yext helps me with my job allowing me to manage thousands of different accounts at once, in this way I can improve my strategy in a faster way to be compliant with the market needs
Customize Your Site Search
What do you like best about the product?
The ability to manipulate site search results on our website in order to provide a seemless and useful user experience.
What do you dislike about the product?
I would like to be able to order link results on my own.
What problems is the product solving and how is that benefiting you?
Yext provides the ability to target keywords that may not exist on our site due to institutional preference on search terms and provides insight into what people are searching.
Awesome Service
What do you like best about the product?
It makes my life easier. Streamlines lead generation via listing management report widget. Provides a platform to manage my clients listings as well as offer additional value
What do you dislike about the product?
The support leaves a lot to be desired. Also, they have a lot of issues with their billing. They couldn't even charge me for 2 months and blamed me for the outstanding balance
What problems is the product solving and how is that benefiting you?
They are handling my local listing management services which benefits me by me not needing to manually manage all my clients listings on all the different platforms. Saving me time which is money.
Really like the listing service but love the analytics
What do you like best about the product?
The analytics are very in-depth and provide a seamless dashboard to be able to pick and choose the metrics and KPI's most important to your organization. Makes reports much easier.
What do you dislike about the product?
It takes a while to get it all implemented. I wish there was more documentation on some of the terms they use in the analytics, not all are industry standard, which is fine, but a better explanation of the different terminology used in the analytical portion would be helpful.
What problems is the product solving and how is that benefiting you?
They have helped us organize our directory listings, which allows our local SEO efforts. We also rely heavily on their analytical dashboard to build reports for our franchisees so that they can see the progress made on their behalf.
Excellent service & support for GMB
What do you like best about the product?
The team is super responsive, knowledgeable, and friendly.
What do you dislike about the product?
No complaints! Love the platform and find it very useful.
What problems is the product solving and how is that benefiting you?
YEXT is super helpful when we find inaccurate listings for our company or run into issues with updating existing listings.
Best, most efficient way to manage local listings
What do you like best about the product?
Anyone in charge of managing local listings at scale needs Yext. Easily one of the best investments you can make, saving countless hours and aggravation.
What do you dislike about the product?
We experienced some lagtimes in getting our listings approved across the platforms that required escalation, but in the end, we had the result we wanted.
What problems is the product solving and how is that benefiting you?
As a growing business with 150+ locations (growing exponentially), there's no way we'd be able to harness the value of GMB without easy updates through Yext.
Easy to use and great product
What do you like best about the product?
The performance and the analytics data provided allows us to see insights about our locations and optimize accordingly.
What do you dislike about the product?
Some functionalities requires you to contact Yext support to be able to work.
What problems is the product solving and how is that benefiting you?
Easily optimize our local listings and optimize our local digital presence.
Efficient Tool
What do you like best about the product?
The best thing about Yext in my opinion is the simplicity, ease of use and effectiveness.
What do you dislike about the product?
I haven't found any dislikes of the tool.
What problems is the product solving and how is that benefiting you?
Yext helps us maintain accurate listings across the cyber world. This is important from a patient satisfaction standpoint and securing revenue.
Responsive and helpful team - collaborative and always looking out for our best interests.
What do you like best about the product?
Really great team that helps manage our account - they are always helpful, responsive, and bringing new ideas and helpful suggestions to the table to better our experience and practices.
What do you dislike about the product?
Sometimes managing the number of entities can prove a bit timely - the report format sometimes comes out as overwhelming. Not necessarily a Yext thing but the GMB integration is sometimes lacking and requires you to go into the individual listings in Google.
What problems is the product solving and how is that benefiting you?
Managing all the listings and bulk updates - super helpful to not have to do that manually. Review reporting and response options are super helpful to streamline the process and manage it from a higher level.
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