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It has all the info fields we need to properly send out correct data
What do you like best about the product?
It is super easy to use and I can start implementing this right away with my team.
What do you dislike about the product?
That there are no legal-specific profiles.
What problems is the product solving and how is that benefiting you?
The updating of info across major platforms all at once.
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Powerful Software, Challenging Interface, Difficult Integrations, Slow API
What do you like best about the product?
Yext is incredibly robust. We primarily use Yext to manage our online directory listings, but we may consider using Yext for FAQs and other longer form content. I appreciate that I can deploy Yext for a wide variety of use cases.
What do you dislike about the product?
The Yext API is slow as molasses. We implemented the Yext API to power our Location Finder. With third-party development, we made our tool beautiful, but the API is so slow that it creates a poor user experience. It takes 4-5 seconds to load after the page has loaded, which doesn't seem like a long time, but when you are utilizing the tool for address and contact information that is critical for attracting customers, it really makes a difference. It also creates challenges with Google indexing links that do not exist. Google crawls half-delivered links b/c the slowness of the API, so I have found myself have to fix that on the backend.
What problems is the product solving and how is that benefiting you?
Yelp does simplify Online Directory Management across our website, Google Business, Facebook, Apple Maps, and other entities. It also helps us make universal changes all at once. For example, if we change our company description, I can push that out simultaneously to all listings at one time. In that regard, its a nice timesaver.
Excellent Tool
What do you like best about the product?
Tool creates consistency across the web or our 32 hotel listings. Excellent customer service. Excited to use a new website schema tool for SEO.
What do you dislike about the product?
Extensive tool. Training involved. Need to allow time to educate yourself.
What problems is the product solving and how is that benefiting you?
Consistency problems in name, address and phone for 32 hotels across the web. Now moving to new schema tool to assist with SEO on website.
Great Company and even better Support Team!
What do you like best about the product?
Yext provides many features that are easy to learn and use. Their Review Managment is next level. It's great to have all reviews in one palce and easy to respond and monitor.
What do you dislike about the product?
The only thing that has recenlty been frustrating is having many issues with uploading and syncing new locations to the knowledge graph. Everytime I fix an error, another one pops up. Other than that, once the listing is live, everything works great!
What problems is the product solving and how is that benefiting you?
Yext is solving Listing Managment, SEO, and review managemnt. Having everything in one place is also amazing because it's easy to keep track of and montior. Over he past two years, Yext has been great!
Easily Manage Your Repuation
What do you like best about the product?
The ability to manage multiple profiles in a central location.
What do you dislike about the product?
I've had a positive experience using the YEXT tool.
What problems is the product solving and how is that benefiting you?
It helps me track our reviews and make sure they are answered promptly.
The support and solutions are great!
What do you like best about the product?
Their digital listing and support with Google my Business
What do you dislike about the product?
The lack of social posting options - I would like to see a calendar.
What problems is the product solving and how is that benefiting you?
Duplication listings and reputation management
Great customer service and impressive product offering.
What do you like best about the product?
I appreciate the level of detail and data with their product offering. I think the way in which they created the knowledge panel is a good mix of data visualization and clarity on actionable items. I also think their team members are certainly a plus as everyone I've interacted with has been great thus far.
What do you dislike about the product?
Not so much a dislike but rather a potential area of opportunity. The onboarding process will undoubtedly have some back in forth in the beginning, but it seemed like more than we had anticipated even with the dedicated team to help work through the setup with us. Whether it's additional resources to review ahead of time or an ability to pair us with someone familiar with our industry, I think those could help smooth out bumps in the process.
What problems is the product solving and how is that benefiting you?
Yext is currently solving for syndication of information out to various online listings. Hopefully, they will soon also provide social and review services if they can eventually integrate with a couple of industry specific sources.
Couldn't do my job without it.
What do you like best about the product?
Yext is all your locations' data in one organized package. The ability to edit multiple locations at once is such a time saver. Yext also connects to so many different publishers, which is super helpful for locations worldwide where we may not be as savvy on what listing websites are being used. It turns tasks that would normally take an hour or two into 5 minute easy things to check off my list. Because of this, I can also take care of listings tasks more frequently, keeping our online listings up to date and handling user suggestions, reviews, and questions in a much more timely manner.
With our subscription, we also get a customer success manager that we can meet with every other week to go over new features and find ways to improve our listings. In addition to this, their online support is amazing. It is so easy to just send in an email to ask for a new Facebook or Google Business Profile page to be created and they handle everything.
With our subscription, we also get a customer success manager that we can meet with every other week to go over new features and find ways to improve our listings. In addition to this, their online support is amazing. It is so easy to just send in an email to ask for a new Facebook or Google Business Profile page to be created and they handle everything.
What do you dislike about the product?
I do have a few issues with Yext, but they are so good about releasing new updates that I do see these being fixed in the future. 1) Phone number formatting, I have many global locations to add and every country has a different way to format a phone number. I wish when I entered a string of numbers it would format it correctly for me. And 2) Google Business Profile photo uploads. There is a great tool that pulls all your business' images into one place so you can easily manage pictures uploaded by people. The only downside is that once an image is in there, even if you have it removed from the Profile, it will still show in this image management tool with no indication that it has been removed. Because of this, it is difficult to know which images have already been reviewed. This is me being nitpicky, overall it's a fantastic platform with improvements being released all the time.
What problems is the product solving and how is that benefiting you?
Without Yext we would be wasting a lot of time updating different platforms with all the same information over and over again. In fact, with how long it would take to enter all our location's information manually we probably wouldn't be on as many publisher sites as we are, which would then limit our potential for being seen by customers. Because Yext has easy scheduled updates, without it, there would be information being published late or too early. With Yext, we can have one employee manage all locations easily, instead of needing one at every location to manage their location's online listings. That's one person instead of 100+ needed without Yext. This also means it is easier to keep consistent with our descriptions, list of services, and other branded content.
Yext has been a great partner for over 5 years
What do you like best about the product?
Since we became a reseller, our account manager has been the same - for 6 years! That's amazing.
What do you dislike about the product?
We don't like making annual commitments of $100,000+, but Yext has been great to work with us on payment options.
What problems is the product solving and how is that benefiting you?
Yext is our solution for Local SEO services.
YEXT is a great tool for setting up your business for success!
What do you like best about the product?
Yext allows us to keep our business profiles accurate and up to date for customers. It is an easy and comprehensive tool.
What do you dislike about the product?
I have not had a negative experience with Yext.
What problems is the product solving and how is that benefiting you?
Yext provides one place to enter accurate information that updates all of our directories. It keeps the process easy.
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