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The software you didn't know you needed
What do you like best about the product?
I like that you can see all your listings in one place, making it easier to navigate and identify problems. For example I can see the Facebook pages that are not synced, and why they aren't synced. The Yext support team has been helpful too.
What do you dislike about the product?
What I dislike about Yext is the dashboard structure, I don't find it intuitive but once I do find what I'm looking for it's helpful. For example "entities" is a confusing term.
What problems is the product solving and how is that benefiting you?
Managing all our listings and hours as a restaurant chain is quite overwhelming, and Yext is helpful with that and also with responding to guest reviews.
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Yext review 1st time
What do you like best about the product?
The support staff rocks, they always answer quickly. I also like the service Yext provides for our doctors and nurses online.
What do you dislike about the product?
Hard to say anything negative. Only thing is if you are not familiar with using Jason / code, you are left out of some features to handle on your own.
What problems is the product solving and how is that benefiting you?
Yext helps with information on how to lift up your entities.
Yext-ing
What do you like best about the product?
One platform to engage and drive customer experience.
What do you dislike about the product?
It is time-consuming and not user-friendly.
What problems is the product solving and how is that benefiting you?
Responding to reviews in real-time and publisher listing updates.
Yext is an amazing program!
What do you like best about the product?
I like how the Yext team is always available whenever we need anything. Yext has made it easy to have our multiple businesses thrive on all sites and have consistency throughout. The Yext platform allows you to download and review any reports about your business, which makes it great to view all analytics at once.
What do you dislike about the product?
No complaints thus far. Everything is really easy to use and the Yext team is always willing to help when needed!
What problems is the product solving and how is that benefiting you?
Yext is helping our company stay consistent and current on all sites. Whenever there is an update, such as holiday hours, Yext makes it easy to download their template and upload the hours to reflect on all other sites.
Great onboarding service!
What do you like best about the product?
Yext is great for SEO. It is helpful to sync our company's name, address, phone number, website URL, and more to a large number of websites without me or my team having to do it manually.
What do you dislike about the product?
I only recently completed their onboarding process so cannot really say just yet what I dislike. If I had to pick something, I would say that even though Yext covers a lot of websites, when all syncing is complete there will still be a lot of websites I will need to add my company's information to.
What problems is the product solving and how is that benefiting you?
We changed offices, in the same building but to a different suite. So we need to update our address on a lot of websites for consistent SEO, and Yext automates much of that.
Helpful product, not the easiest interface to understand if you aren't from the SEO background
What do you like best about the product?
I like the people that help me close out all of my support tickets! I also like that I don't have to update all of the different platforms, instead I can update things in one place!
What do you dislike about the product?
I find the interface not the most user-friendly. I don't come from an SEO background or anything like that so I feel like I have had to ask for a few different trainings or put in support tickets because I couldn't figure out how to input or where to input the information. I get lost in all of fields, drop downs, listings etc.
What problems is the product solving and how is that benefiting you?
The need for us to not have to update social platforms in 5+ different locations.
Manage 150+ directories in one click
What do you like best about the product?
Yext saved a lot of time. Imagine copy pasting the same content on 150+ directories.
What do you dislike about the product?
Price. I use knowledge graph package it's $1000 per year. It's worth it, but paying so much small businesses cannot afford.
What problems is the product solving and how is that benefiting you?
I'm SEO specialist and it boosted our ranks in one month. It's a good solution for instant effect.
YEXT is a very helpful tool.
What do you like best about the product?
YEXT is a very convenient, user friendly tool to help manage and clean up your online presence. Their support staff is very helpful as well.
What do you dislike about the product?
None that I have found so far. Everything is user friendly.
What problems is the product solving and how is that benefiting you?
They helped get our verification status fixed on GMB and it helps clean up our online presence.
Reviews and Page Management in One Place
What do you like best about the product?
I like that when it comes to managing various entities as well as reviews, we can do it all in one place. Our team is able to work on projects using various tools, manage our websites, and more!
What do you dislike about the product?
The posting on Facebook does not give me the tools to develop mockups in the formatting the company I work for requires. I do like that it is available and will continue to watch for updates on the social media side.
What problems is the product solving and how is that benefiting you?
They provide the tools to not only monitor but also respond to customers in a timely manner, all in one place instead of going to different publishers to view and respond to comments. We can also create workflows for approvals on updates for our pages. This allows us to both update and publish once all approvals are completed, all in one place.
Yext is perfect for our business.
What do you like best about the product?
The number of listings it covers helps to keep our clients updated
What do you dislike about the product?
Need more rental and healthcare listings.
What problems is the product solving and how is that benefiting you?
it's helping our clients that don't have access to some of their listings
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