Reviews from AWS customer
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Effortless Multi-Source Tracking with Insightful Visuals
What do you like best about the product?
I love that you can monitor and track info from multiple sources like Google posts and Insta posts! Also the different graph options help from a quick visual aspect.
What do you dislike about the product?
It takes a bit to learn. Can poke around and figure it out pretty well but wish it was easier to set up alerts for important things that you are currently tracking so if changes are made (like adding in a google post) you can tell how that is performing quickly. I am still new to it though.
What problems is the product solving and how is that benefiting you?
Tracking google info and stats across platforms!
Good for Scheduling, But Needs Mobile Improvements
What do you like best about the product?
I appreciate the convenience that Yext offers, particularly in scheduling posts in advance. This feature has streamlined my social media posting process, especially on Facebook, allowing me to plan and manage content more efficiently. The scheduling tool stands out for its value, making it a feature I greatly rely on.
What do you dislike about the product?
{"I find the lack of a mobile app inconvenient, as it would be easier to manage on the go if there was an app available for cell phones.","The limit on the number of photos that can be posted is frustrating, as there is a restriction of posting only up to 10 photos.","I am not satisfied with the 'recommended times' feature, suggesting it may not be as effective or useful as expected."}
What problems is the product solving and how is that benefiting you?
I use Yext for scheduling social media posts in advance, particularly for Facebook, which offers me convenience and efficiency.
Effective for Keeping Church Details Updated, But Challenging Setup
What do you like best about the product?
I appreciate Yext's ability to keep our church's service times and locations updated, ensuring that both regular members and visitors know when and where to meet. This feature significantly impacts our engagement, as more visitors are able to find us because we always have the most current information available.
What do you dislike about the product?
I found the initial setup of Yext to be very overwhelming. There were many steps involved, which was challenging given my busy schedule. This complexity delayed my ability to get everything ready promptly, making it a less-than-easy process.
What problems is the product solving and how is that benefiting you?
I find Yext keeps our church's service times and locations updated, helping visitors find us easily. It boosts our engagement with newcomers.
Effortless to Use with Clean, Quality Content
What do you like best about the product?
The site is easy to use and the content is clean; Ease of integration
What do you dislike about the product?
I really can't' think of anything I don't like
What problems is the product solving and how is that benefiting you?
I am not having any problems so far
Effortlessly Simple and User-Friendly Platform
What do you like best about the product?
I like how simple it is to use the platform
What do you dislike about the product?
I have not found anything i dislike. I think it is a good platform to use
What problems is the product solving and how is that benefiting you?
This solved the problem of making sure my socials were compliant with the company standrads
Effortless Communication and Seamless Integration
What do you like best about the product?
I like being able to have texting as an available option to communicate with my customer base. I also like the built in social media features, and the overall ease of use with the program. It also integrates fairly well with my companies systems.
What do you dislike about the product?
I wish I received push notifications for messages, instead of emails. Email notifications are great, but they don't offer the same instant "in your face" type of notification, that would be useful in this sense.
What problems is the product solving and how is that benefiting you?
This allows for an alternative way to reach customers when they are avoiding phone calls or emails. This benefits our agency greatily as most business is conducted via Yext.
Too Complicated and No Support.
What do you like best about the product?
Review response and the use of AI technology to power the responses.
What do you dislike about the product?
VERY COMPLICATED. learning curve is too high and there is zero support. My brand was onboarded VERY poorly. Half of our locations don't even have an online ordering link entered into the entity. Nearly everything is BLANK. We only use a fraction of the potential. So why pay for it? You don't care if we are using the systems to their fullest. You got the monthly contract so who cares after that. Completely unethical. I'm already in discussions with Chatmeter to potentially move my business. I've been asking for a higher level of support for a year and we have not received it. Absolutely nothing proactive on your side at all to point out how we can use your systems better. It's an expectation that we learn YOUR system on our own and the reality for most businesses is that we do not have the resources to learn something so vast and complicated as intimately as we pay for.
What problems is the product solving and how is that benefiting you?
Yext marginally helps with listing management and does a good job at review response. Benefit is AI is doing review responses and I have less resources to deploy to that as a result.
Lightning-Fast Response from Associates
What do you like best about the product?
Associates respond very fast to any questions
What do you dislike about the product?
Sometime it can take a while to get something figured out
What problems is the product solving and how is that benefiting you?
It is showing a platform where clients can see advisors profiles and team memebrs easily
Great for Categorizing Reviews, But Needs Better Trend Visualization
What do you like best about the product?
I like how it lumps my reviews into categories to explore!
What do you dislike about the product?
It can be hard to see overall trends and data alongside individual review s
What problems is the product solving and how is that benefiting you?
Solving compiling reviews from multiple sources, saves us time going into different review portal now it is all in one place
Yext experience
What do you like best about the product?
Every time that I call the people on the phone are so helpful and complete my request so fast!
What do you dislike about the product?
I do not have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
Yext helps me keep my website information up to date
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