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Nonjudgemental Working Relationship
What do you like best about the product?
We are a large adult retail chain in the US; we have 46 stores nationwide. It's tough for us to pursue everyday business marketing and organizational initiatives; many companies won't do business with our organization because of who we are and what we sell. So we are very appreciatative and value the non-judgemental relationships we have with YEXT. Not only are we treated like a typical retailer, but we're also given all the same courtesies as a regular business. Thank you for helping us normalize the conversation and remove stigma in the business world!
What do you dislike about the product?
Yext has so many wonderful features, and they are always coming up with innovations to the platform. As someone managing multiple platforms for their organization, I am very constrained on time. It would be great to sit down regularly with someone from development to go over new features and how we can best utilize or integrate them with our business.
What problems is the product solving and how is that benefiting you?
Our issues are with the organiations on the YEXT network. They are discriminating against us and won't take data from our listings because of who we are and what we sell.
Recommendations to others considering the product:
If you manage multiple locations and or multiple business listing platforms, make it easier on yourself, consolidate and try YEXT!
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Manage multiple platforms in one place!
What do you like best about the product?
Yext has allowed me to consolidate many of my business search services into one platform.
What do you dislike about the product?
Sometimes the platform can seem a bit confusing for some end-users.
What problems is the product solving and how is that benefiting you?
We are saving hours of labor by removing the need to log into various systems to make updates to pages for each individual location. Therefore, Yext is saving us money in labor and allowing us to focus that time elsewhere. Furthermore, it ensures that details match across multiple sites.
Recommendations to others considering the product:
I would recommend that users who also manage Yelp, be sure to add the Yelp connection to Yext. You may need to work with your Yelp and your Yext account reps to accomplish this.
Great Program!
What do you like best about the product?
This has been one of the best platforms for Local SEO. The one hub that feeds all their partners has been such a time saver and allowed our agency to spend more time working on other client needs.
What do you dislike about the product?
There are a few partner relationships that call for us to reach out to them directly with issues. I was hoping with Yext we wouldn't have to. It is minimal though.
What problems is the product solving and how is that benefiting you?
We have many clients that we manage off-site SEO and reputation for and this platform is so much easier than any others we have used. The ease of being in Yext to feed information to a variety of directories and search engines all at once has made the process less time-consuming.
Recommendations to others considering the product:
You will be happy you went with Yext. Know going in you will have to reach out to Google, Yelp, and Apple occasionally with rare issues.
A great solution for a busy digital marketing team when managing multiple locations
What do you like best about the product?
I like how we were able to get all our franchisees using the platform to go in and respond to reviews. It is also beneficial in my position because I can easily update multiple locations at one time.
What do you dislike about the product?
I wish the reviews platform has more integrations with other places where our restaurant receives reviews; for example, Yelp, TripAdvisor are all places where we aren't able to respond directly to guests. It would also be beneficial if the Yext and Yelp integration were better.
What problems is the product solving and how is that benefiting you?
We are utilizing Yext to improve our ability for franchisees to respond to reviews in one place; we are also using it to keep restaurants informed when they have left a review. When all our review data come into one place, we can analyze struggling locations set up filters to monitor particular collections of words used. We can monitor if franchisees are responding and measure how long it takes them to reply.
Yext High Recommended
What do you like best about the product?
Ease of use with the Knowledge Graph and Analytics
What do you dislike about the product?
lag time on some of the analytics, a week or so delay in some reporting
What problems is the product solving and how is that benefiting you?
Keeping local entities updated through one source and managing banker and location pages through the same Knowledge Graph
Excellent Product
What do you like best about the product?
Yext has been incredibly helpful in getting our reviews and GMB pages under control. We have seen an increase in our insight, knowledge, brand perception and overall response time.
What do you dislike about the product?
Yext can be slightly overwhelming to get your head around all the features. The training is helpful, but could be improved with a little more direction from the system; i.e. "I want to achieve XYZ" and the system could tell you what you need to do, learn and implement accordingly.
What problems is the product solving and how is that benefiting you?
We're gathering far more insight into our customer experience and perception, as well as being able to control the google narrative much more accurately. Gone are the inconsistencies from location to location - all our listings are sharp, clean and up to date. This has boosted our SEO capabilities also.
Recommendations to others considering the product:
Do the training and work with their teams to develop the insight and knowledge that you need. I would strongly recommend that you have a dedicated administrator also to control the overall platform, access and reporting. Ensure that you are utilising the insight and knowledge to drive information, reviews and application across the business.
Excellent products and service
What do you like best about the product?
Yext's services have helped us to manage our local pack listings for multiple sites in bulk and at scale, this was particularly useful throughout the pandemic. Site search has provided us with a great level of insight that we wouldn't normally have achieved.
What do you dislike about the product?
When busy, our service support times can sometimes be a bit slower but the team are always quick to respond when we raise this.
What problems is the product solving and how is that benefiting you?
Insight into what our guests are looking for trhough Answers has been hugely beneficial and helped us to make changes to our website content. This in turn means our guest journey is enhanced.
Intuitive, supportive, effective platform. Highly recommend.
What do you like best about the product?
Their Customer Success Managers are friendly, know the platform inside out and above all, genuinely want to do their best for their clients. The introduction of their Answers platform trial was an eye-opener which has increased website functionality beyond anything we could have achieved in-house.
What do you dislike about the product?
Interface can be intimidating at first, but once you know your way around it's easy.
What problems is the product solving and how is that benefiting you?
Changing search engine listings is an easy enough job, but having to manage multiple profiles across hundreds of sites and search engines is a never ending job. I initially signed up to Yext to see how much easier the task could be and from then the relationship has gone from strength to strength.
Recommendations to others considering the product:
Know what you want to achieve as a starting position and get to know the platform as much as possible. From there you can build on a solid foundation.
Time saver, more productive way of working
What do you like best about the product?
How easy the platform is to use. How can make 1 change across hundreds of accounts which would of taken years if we had to update ever individual listing.
What do you dislike about the product?
Sometimes don't think the connection to google/bing is always 100% sending the updates we have made. Especially Bing
What problems is the product solving and how is that benefiting you?
Good, but can tell that we aren't a platinum customer anymore. As the responses used to be quick/same day. Now waiting a couple of days for a response.
Recommendations to others considering the product:
Yext is the ultimate player in listing management. If your need to update 100s of locations with opening hours, message changes, new services this can be done in an instant. When COVID19 hit in 2020 Yext was our source to get information out to our customers simply and at ease while the world was upside down.
Yext 2022
What do you like best about the product?
I like that I can update all my locations very easily and how it helps manages all my business and any changes that I need to make. I also like the feedback that I receive each month and how I can always get help when something needs to be updated.
What do you dislike about the product?
I dislike that I can not speak with a customer rep. Everything is done through email or chat.Sometimes it is nice to speak with someone and get clarification and help.
What problems is the product solving and how is that benefiting you?
I am able to make sure that my business is reaching our consumers on all platforms and that the information is accurate and easy for our customers to utilize. It also gives me a lot of helpful information and ideas to improve our website.
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