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YEXT has been Great
What do you like best about the product?
I like how quickly they report any and all of the reviews via yelp, google, etc... Very user friendly as well.
What do you dislike about the product?
There is nothing that comes to mind when it comes to dislikes.
What problems is the product solving and how is that benefiting you?
It is helping us track all of our reviews. That is the primary function that I use YEXT for.
Yext great to use and user friendly
What do you like best about the product?
The simple layout of the platform, the modules are nice and easy to use. Preview feature is huge, before going live.
What do you dislike about the product?
Need more modules/freedom to do more content. Adding a contact me button to everyone on the team.
What problems is the product solving and how is that benefiting you?
They are making websites easier to use and make edits. The search from google is great, because google picks up my team.
Yext: Mostly Good But Could Use Improvements
What do you like best about the product?
Yext has a very easier interface for me to update my financial advisors' websites. It is quite intuitive and really simple to use. Everything I need to find can easily be found using Ctrl+F.
What do you dislike about the product?
I would like for a Draft feature to be made available. It would help save time if I were to get an edit rejected or if I just wanted to show my advisor what their website would look like.
What problems is the product solving and how is that benefiting you?
Yext is great with customer support and always has a terrific response upon reaching out to them.
Web Presence Made Easy
What do you like best about the product?
Yext helps us manage our brand presence across the web—from search engines to maps to social media—all in one place.
What do you dislike about the product?
Sometimes It is a little slow with customer service. Although the service is helpful and most of the time there are resolutions the response rate can sometimes be 24-36 hours. For a brand like ours with 45+ locations we have to help manage alot of locations and sometimes this delay in customer support is really frustrating.
What problems is the product solving and how is that benefiting you?
We just recently had a serious issue with Google where they suspended our listing for like the 3-4th time. They were not accepting our videos for verification and it was extremely troublesome but with the help of Chris he was able to get in direct contact of Google to get it resolved.
One spot to see it all
What do you like best about the product?
Yext offers a single location to view most if not all of the data you might be looking for regarding your online presence. We have used the customer support and it was outstanding. The gentleman I spoke with answered all of my questions and helped get us set up for monthly analysis reports to be emailed to myself and marketing specialist.
What do you dislike about the product?
It can be a bit intimidating to use initially because of the broad capabilities the platform offers.
What problems is the product solving and how is that benefiting you?
Yext provides a one stop shop centralizing all online data analytics for review and optimization.
Effortless Online Reputation Management with Minor Hiccups
What do you like best about the product?
I use Yext to manage the online reputation for our ecommerce sector and retail store. I like that it's user-friendly and I can get help any time by submitting a request. If I want to know how to do something, they provide links to everything to help me understand, and their account managers have monthly meetings to assist. I also appreciate that we can use Generative AI to respond to reviews, which helps with faster response turnaround. The initial setup was fairly easy, thanks to the account managers who explained everything, and our bulk implementation went great.
What do you dislike about the product?
We have hiccups with our airport locations because we have multiple locations within one airport, which causes them to have the same address. This results in locations being flagged as duplicates, making it difficult to manage.
What problems is the product solving and how is that benefiting you?
I use Yext to manage our online reputation and it solves the problem of managing multiple publishers. It's user-friendly with links for self-help and account manager support, and I like using Generative AI to respond to reviews faster.
Rate Loan Officers webpages live on Yext
What do you like best about the product?
I like that Yext is always evolving to what the current state of information is, to ensure clients get the most out of their platform. For example working with open ai in the future, the ease of adding widgets, and Google attributes so, our members can boost SEO.
What do you dislike about the product?
It seems to have some tech glitches.....
What problems is the product solving and how is that benefiting you?
It helps our Loan Officers build their SEO seamlessly.
It’s crucial for businesses that want to maintain a strong and consistent digital presence!
What do you like best about the product?
The platform is incredibly easy to use, and the ability to update business information across multiple directories in one place saves us so much time.
What do you dislike about the product?
The lack of full control over how our business appears on certain platforms like Google and Yelp. Some platforms have their own rules and restrictions, which means that even with Yext, we can’t always make the exact changes we want.
What problems is the product solving and how is that benefiting you?
Yext integrates with major directories allowing us to maintain consistent and accurate business information across multiple platforms. This contributes to an increase in team bandwidth.
Good platform, in fact, we re-sold a few Yext packages via our CRM which is an attractive feature
What do you like best about the product?
The ability to track customer feedback & re-sell Yext pacakges for an affiliate payment
What do you dislike about the product?
Many of the features offered by Yext are also offered by our CRM, GoHighLevel. Would appreciate more features for a better reach
What problems is the product solving and how is that benefiting you?
Solving the ability to track customer communications effectively and re-selling.
Brand manager assigned to us is phenominal
What do you like best about the product?
Stephanie Yoon, our brand manager at Yext is extremely responsive and helpful. I have made mistakes several times causing errors and she has always helped me navigate how to fix it. We have repeatedly asked for how to improve our usage while being understaffed and the team has continiously made sugggestions, helped us with proof of concept and shown us what it would look like long term.
I love not having to have to email 4 different people. The dev team at Yext has navigated through several problems due to our legacy systems and complex needs.
I love not having to have to email 4 different people. The dev team at Yext has navigated through several problems due to our legacy systems and complex needs.
What do you dislike about the product?
it is hard to quickly see at a glance the status accross multiple platforms. I often have to look at 4+ pages to see what hours are being displayed in out entity, apple, google, closures, etc.
I wish there was a way to be able to see how google geolocates an addres. Our delivery service frequently has problems with how google geolocates an address and part of that seems to be based on where we put the driving direction pin on the entity. When google does not recognize an address because it is brand new construction, the driving directions often end up incorrect because of how google geolocation sets where the store is located for driving directions.
I wish there was a way to be able to see how google geolocates an addres. Our delivery service frequently has problems with how google geolocates an address and part of that seems to be based on where we put the driving direction pin on the entity. When google does not recognize an address because it is brand new construction, the driving directions often end up incorrect because of how google geolocation sets where the store is located for driving directions.
What problems is the product solving and how is that benefiting you?
helping us with googlke posts, review management, and localaized marketing. Those are new things they are helping us utilize. we primarily use it for google and apple listings, along with a locations page used in our app
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