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Yext has a lot of strengths but also some weaknesses
What do you like best about the product?
Dashboard capabilities, people are friendly.
What do you dislike about the product?
Reporting data sometimes has issues. Sometimes the data doesn't match the date range I put in, usually when I request last 13 months it won't give me the correct info.
What problems is the product solving and how is that benefiting you?
Listings, Reviews, Pages.
Recommendations to others considering the product:
Yext has a full suite of offerings
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RESPONSE TO Heads up — we'd love to hear your thoughts! for YURI GONZALEZ
What do you like best about the product?
We like the platform and the extraordinary team that handled our accounts. We also see great results, so we are ensured that the efforts and strategies are effective.
What do you dislike about the product?
It's nice to have a single point of contact instead of several account managers handling our accounts. There's really not much that we dislike.
What problems is the product solving and how is that benefiting you?
Our online presence and we see how YEXT works with different directories seamlessly. Manually, it may get hard to approve a listing, but with YEXT, it's effortless.
Recommendations to others considering the product:
Just follow the requirements because you are in great hands!
Full service local solution with all the bells and whistles
What do you like best about the product?
Yext has a ton of functionality and the platform support is unmatched.
What do you dislike about the product?
It's possible to get lost in the platform and all the data, making it hard to take action on priorities.
What problems is the product solving and how is that benefiting you?
Our go-to hub for all local store information, third party listings and reviews, and store locator page management.
Recommendations to others considering the product:
If you have many locations and you're looking for a full-service local SEO solution with hands-on, white glove support, Yext is the best option.
Pilot Program for Samsung.com Support
What do you like best about the product?
There isn't an extensive synonym list that I need to manage. The search results update as customer needs shift. Insights are easier to identify. Search results offer just enough detail to draw the attention and entice the user to convert.
What do you dislike about the product?
Pressure to grow the program at all costs. The time and energy needed to align and realign the next steps. Issues with the ETL, where data was transposed from one document to another. Lack of clear communication for service hours needed and current burn rate. Insights from the Yext customer success team disappeared after a recent reorg at Yext.
What problems is the product solving and how is that benefiting you?
We now provide Samsung customers with a search experience similar to what we can find using natural search while limiting the number of searches with no or limited information. Our click-through rate increased, and our zero hit rate decreased.
Comprehensive tool for online listing management
What do you like best about the product?
Ability to manage all my local listings in one place. My role requires management of almost two dozen different locations across the country, so a single solution for all of them is helpful.
What do you dislike about the product?
The navigation can be challenging to navigate at times. Additionally, it isn't easy to manage overlapping operating schedules. Sometimes, I have to manually update them - particularly for Google.
What problems is the product solving and how is that benefiting you?
Comprehensive local listing management from a single solution.
Good things to come
What do you like best about the product?
This product can really change the behavior and way people receive information
What do you dislike about the product?
customer service is not always helpful- but time for a response has been better over last few months
What problems is the product solving and how is that benefiting you?
Provide more information than we have on our site in more locations- will save time onsite can hire less jobs
Great tool to manage multiple locations in online listings
What do you like best about the product?
With over 100 branches and listings on multiple websites, the tool allowed us to make updates to all the listings in one click.
What do you dislike about the product?
A lot of add on features that weren't relevant for B2B companies.
What problems is the product solving and how is that benefiting you?
Too many branches for us to manually update in the different listings every time there was a chnage to make. Yext allowed us to make these updates from one platform in one click.
Love the TEAM of Yexters
What do you like best about the product?
Always someone knowledgeable and available to answer any questions. It's truly a team effort, and I never feel alone navigating this online journey.
What do you dislike about the product?
The constant change in "account managers".
What problems is the product solving and how is that benefiting you?
Ease of updating online information with one simple click. Love the review analytics too!
Manage reviews, hours, and more. Software that delivers what it promises.
What do you like best about the product?
The best feature is updating store hours at a moment's notice for specific regions. With Covid constantly changing our hours of operation, Yext was an absolute must-have.
What do you dislike about the product?
I wish the representatives were more proactive at identifying profiles that aren't linked correctly. Or sharing strategies that work with other businesses within our industry.
What problems is the product solving and how is that benefiting you?
It was a pain to manage our brand across multiple platforms, let alone our essential information like name, address, phone, website, and hours of operation. Yext makes it simple to update profile images, hours, website links with UTM codes, and so much more.
Recommendations to others considering the product:
If you have more than 10 locations, this is a no-brainer software solution your team should have.
Yext support has been fantastic in guiding us and helping resolve issues
What do you like best about the product?
Yext is super helpful in consolidating all of our reviews sites and provides an easy way to review performance data and page content in one place
What do you dislike about the product?
Dashboard/UI was a little tough to get used to at first
What problems is the product solving and how is that benefiting you?
We have a Google Business duplicates issue that has been ongoing, but Support has been excellent in helping us navigate through it
Recommendations to others considering the product:
Highly recommend! Would psend time with the onboarding team to really understand the interface and all of the options available
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