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This software really does work and help my SEO numbers.
What do you like best about the product?
I like the knowledge graph and that all my information across multiple platforms can be chnaged at one time.
What do you dislike about the product?
I do not think I understand it's full potential.
What problems is the product solving and how is that benefiting you?
It is streamlining our information across multiple platforms. Which in turn helps our SEO numbers.
Good, but can be better
What do you like best about the product?
The tool works wonderfully and provides a lot of insight as to what people are looking for.
What do you dislike about the product?
The company doesnt really provide one on one meetings to help achieve your goals.
What problems is the product solving and how is that benefiting you?
We use it for the search funtionality
User friendly, reports are tricky to learn at first.
What do you like best about the product?
The response in real time and alalytics.
What do you dislike about the product?
Support in the begining was great but didn't continue which was frustrating trying to pull reports for the business when we didn't know how.
What problems is the product solving and how is that benefiting you?
We can watch and learn from our customers and support with SEO understanding that Google takes in review response into our rank.
The best for managing hundreds of listings
What do you like best about the product?
It's a great tool for managing all of your external listings in one place, especially if you manage thosands of profiles. The tool makes it easy to make bulk changes. It's always releasing new features to customers.
What do you dislike about the product?
The platform can be a bit difficult to learn, so it takes a while to get up to speed. I wish the reporting features were a little less complex. I want to be able to quickly identify listings that could be optimized.
What problems is the product solving and how is that benefiting you?
Yext is aggregating all of our external publishers and making it easy for us to manage our external location and provider listings in one place.
Great Platform with Powerful Functionalities
What do you like best about the product?
We transitioned from another listing and review generation platform and are very happy with Yext. After the initial implementation, we are enjoying the platform all the tools that it offer us for all of our locations and professionals. Support team is easy to get ahold via email and can usually resolve an issue quickly, or at least provide ETA from the publishers' side. I am on the platform daily and find it to be intuitive and simple to use for the first part.
What do you dislike about the product?
Initial implementation took longer than expect, and there were promised and implicit features that turned out needed additional work or not readily available. It is also very important to start the work with a knowledgeable CSM to keep a constant line of communication to ensure our goals and needs are addressed.
What problems is the product solving and how is that benefiting you?
We needed 1) expand the number of publishers our listing are going to and 2) a programmatic way to deploy review requesting and manage it in an intuitive platform. Yext met both after our initial onboarding and implementation.
Amazing customer service of Hearsay Social
What do you like best about the product?
Our account manager is super supportive and always ready to help. Whenever we request something he is very responsive and quick. The platform is easy to use.
What do you dislike about the product?
There are a few features that can be upgraded, e.g. carousel format is not yet available, but in general we are happy with the platform.
What problems is the product solving and how is that benefiting you?
Hearsay is helping us to monitor the social media posts from a compliance perspective and to distribute our content within the Social Ambassadors
Hearsay has always been helpful.
What do you like best about the product?
Hearsay has always been helpful. Our account manager and other team members are always timely in their responses and available for communication. The program helps agents integrate social media into their businesses without having to go out of their way to plan ahead.
What do you dislike about the product?
There have been points that I wish Hearsay had a little bit more connection with outside social media platforms to be able to better assist their customers when they run into issues.
What problems is the product solving and how is that benefiting you?
Hearsay helps be manage 100s of agents social media accounts across the county while not having to be in person with every person.
Overall great experience
What do you like best about the product?
The people are extremely helpful and my concerns are taken seriously.
What do you dislike about the product?
I've had some issues with posts not publishing and at times, I have experienced some glitching. I also don't like the fact that I can't tag or mention as an Admin.
What problems is the product solving and how is that benefiting you?
Compliance was a concern for posts but Hearsay has made that process efficient with the Lexicon words
Great Communication, Great Experience
What do you like best about the product?
The accessability of getting ahold of people. Customer service. Ann-Grace has always been good about reaching out and sceduling meeting. If there is ever an issue that arises I feel confident she would reply back quickly or appoint me or team memebers to the write person. The social media aspect is very user friednly and quick to learn. The intergration of other products/platforms is easy to set up and implement for our advisors.
What do you dislike about the product?
Nothing at the moment, every issues that has arised, have been addressed in a timely manner.
What problems is the product solving and how is that benefiting you?
Social media is always changing, so Hearsay makes sure to stay up to date on trends in the industry. There's a mix of evrgreen content as well as timely economic and market topics that have different views points for our users to amplify on their social platforms.
Best customer support and user-friendly platform to support Social Ambassador programs
What do you like best about the product?
The customer support tries to make everything possible and product development is very quick to make all change requests possible. The platform innovates itself on a regular basis. We are very happy with the platform due to its easy-to-use interface and the compliant use for social media.
What do you dislike about the product?
Limitations on LinkedIn post formats, due to LinkedIn API
What problems is the product solving and how is that benefiting you?
Being compliant with our Social Media Ambassador program and increasing our share of voice through LinkedIn.
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