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Reliable product for users
What do you like best about the product?
Great Customer Success Team to support you
What do you dislike about the product?
Nothing at this moment in time is to be disliked!
What problems is the product solving and how is that benefiting you?
Ensures that posts are compliant before they are published
Tecnical issue
What do you like best about the product?
Was able to have my call answered in a very short time.
What do you dislike about the product?
wasn't able to work direct with facebook but showed me the steps
What problems is the product solving and how is that benefiting you?
keeps my business social media relevant
Hearsay is a great all-in-one social media management platform
What do you like best about the product?
its functionality and how it helps our users be active on socials.
the fact that it's always improving.
great staff.
the fact that it's always improving.
great staff.
What do you dislike about the product?
could you a little more variety in its functionality re: post creation.
What problems is the product solving and how is that benefiting you?
social media reviewing and archiving. it helps us stay compliant with regulators in our industry
I like the platform very much but I would like to see more features
What do you like best about the product?
Social Insights it is a great tool very useful. Advisors love it. Hope you can improve it with more features to track and show soon
What do you dislike about the product?
Respond feature it is showing very basic information
What problems is the product solving and how is that benefiting you?
library of content
Great
What do you like best about the product?
Tags, ease of use, ease of integration, frequency of use, ease of implementation
What do you dislike about the product?
Video links, customer support, number of features
What problems is the product solving and how is that benefiting you?
Monitoring posts.
We're back - Summit back in person!
What do you like best about the product?
Responsive support. Industry leadership. Great business partner. I can be open and clear with my expectations and the team listens.
What do you dislike about the product?
When I'm ready to expand I'll initiate the conversation. I know the sales team is always working but turn it down between contract negotiations.
What problems is the product solving and how is that benefiting you?
Compliant texting & social media enablement. Hearsay simply allows our agents to use these technologies compliantly. As we implement Salesforce I'm looking forward to that implementation too.
Sr. Social Media Specialist
What do you like best about the product?
My CSM! She is always there to help me with any and all questions we may have.
What do you dislike about the product?
Would love to see more interactive dashboards surrounding EMV for end users
What problems is the product solving and how is that benefiting you?
Oversight of our sales team's social media usage and library of content
Hearsay makes social media easy!
What do you like best about the product?
I love that Hearsay has many different ways to cater to our agents social needs! My favorite Hearsay feature is the ability to approve or deny original post that our agents write.
What do you dislike about the product?
The onboarding process. Sometimes there is confusion on connecting a business account to a Hearsay account. We've run into this problem a few times with our agents.
What problems is the product solving and how is that benefiting you?
Hearsay is solving the issue of social media management. It is also a great way for us to track edits and corrections between our compliance team and our agents.
Quick research and problem resolution.
What do you like best about the product?
Anytime we reach out to our assigned RM, Courtney Fusco, she is always right on top of the issue and researches in detail, continuously following up with internal programmers or other contacts to get us a detailed answer swiftly.
What do you dislike about the product?
Hearsay has been great to work with. My frustrations stem more from the nature of the APIs from the social networks rather than anything Hearsay can/cannot accomplish or provide.
What problems is the product solving and how is that benefiting you?
We recently partnered with Bill Simpson from Hearsay to implement a lexicon refresh. In doing so, Hearsay was able to help us drastically reduce the number of alerts we were recieving as false positives. This has allowed us the capacity to look at our flags and do more trending analysis that can help us educate our supervisors on how to more effectively manage their advisors compliant social media use.
Making your business more managed
What do you like best about the product?
The tool helps you manage everything properly, making your business process and workflow more accessible and quicker. Everything is under this one platform. Several advanced features and tools are available here. Its analyzing part is fantastic, and that helps you in analyzing your customer's requirements. The unifying, syncing and integration process is always so easy and helpful.
What do you dislike about the product?
Syncing the data or information from other platforms sometimes doesn't work automatically; it requires manual commands sometimes. Even this functionality does not work correctly sometimes., and status updates are not accurate.
What problems is the product solving and how is that benefiting you?
With this software, we can now easily manage all the data and information related to our business or customers' details being executed most intuitively. HElping us to campaign and manage multiple marketing channels and advertising channels simultaneously.
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