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Yext the Ideal Local Platform
What do you like best about the product?
The platform is easy to use and very intuitive. The tech makes it easy to hone in on areas of improvement and where to spend our resources.
What do you dislike about the product?
Some newer features need better QA and user testing to ensure they work smoothly for every type of Yext user.
What problems is the product solving and how is that benefiting you?
The biggest problem we've been able to tackle is bad data. Yext allows us to pinpoint where platrforms have bad data and take action like deleting or suppressing it.
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Responsive and thorough listing management
What do you like best about the product?
Flexible and proactive in their approach to optimizing pages and listings.
What do you dislike about the product?
Some of the basic functionality for pages needs to be customized quite a bit to be really effective.
What problems is the product solving and how is that benefiting you?
Closer to having a single source of information for locations across platforms.
Great for SEO
What do you like best about the product?
Fast turnaround times on change requests.
What do you dislike about the product?
High price point and change in purchase model will make us re-evaluate how much we use them for.
What problems is the product solving and how is that benefiting you?
Speed of delivery for online changes, local SEO optimization and onsite searches.
Best Knowledge search and analytics app
What do you like best about the product?
The AI-based search, which understands user queries using NL returns the correct result or solution to the customer and also has integration with Zendesk which makes it very easy to use in the CRM.
What do you dislike about the product?
The initial setup is a bit complex as the UI is a bit confusing. Also, right now, it covers trending integrations but expecting more to be released.
What problems is the product solving and how is that benefiting you?
Searching knowledge base and providing solutions to the customer, with the most relevant answer, creating automation flows using integrations. This has really helped my organization save time and increase efficiency.
It has been a productive relationship and Yext has delivered on what they said they would do.
What do you like best about the product?
I like that someone is always available and we have a designated representative.
What do you dislike about the product?
Everything has been fine. We have not had any major issues.
What problems is the product solving and how is that benefiting you?
Mostly just regular listings. It has been good to get these listed accurately.
The absolute BEST for your company.
What do you like best about the product?
I love how the Yext team is continually educating our team. Not only do they provide search solutions, help our business grow, and deliver answers to our guests, but they genuinely take the time to collaborate in any ways necessary for what's best for your company. An honorable mention is how easy it is to use their platform.
What do you dislike about the product?
Sometimes tickets can be left open for a while, but this is not a significant issue at all. Tickets are ultimately always completed and can be escalated as needed with your request!
What problems is the product solving and how is that benefiting you?
We're having the most up-to-date and reliable information presented to consumers at all times, such as store open hours. We are seeing our searches being fully optimized. We see an increase in search and engagement.
Great platform for managing SEO and Reviews
What do you like best about the product?
Easy and intuitive user interface, great analytics, easy to respond to Review sites
What do you dislike about the product?
Process for connecting Review sites could be easier
What problems is the product solving and how is that benefiting you?
Can easily update all our bank branch location listings and respond to Yelp and Google My Business reviews
Smooth integration with an awesome support team.
What do you like best about the product?
Yext has helped us provide accurate and timely information to our customers. The team driving Yext makes it all possible.
What do you dislike about the product?
The system is a bit complex from the admin perspective, but with the amount of information it holds, it's not impossible to manage. What matters is its ease of use for customers.
What problems is the product solving and how is that benefiting you?
All of our store's information is being updated from one platform. Before, we had to update each platform individually which took hours. It also allows us to provide a functional search feature to keep customers up to date.
Canceling is absolutely horrible, and beware of their agreement, terrible tactics and hidden gems!
What do you like best about the product?
There is absolutely nothing I like about their customer service and business model!
What do you dislike about the product?
At this point, everything about them! I do not recommend using this company, due to their shady non-transparent business model, and lack of easy cancellation. They make canceling their service so hard. When you think you canceled, well, check again, or they automatically hit you again, and then claim you should have read the fine print buried in their multi-page agreement. What a joke, if we ran our agency like theirs, well, let's just say, it would go over very well.
What problems is the product solving and how is that benefiting you?
I am not solving anything, other than Yext taking our money with no refund. Benefits, I sure hope they enjoy this year and our donation. Horrible in every way!
The best platform on setting up any type of FAQ on your website
What do you like best about the product?
Yext is very data-driven and intuitive. We use Yext to find out the web traffic volume and how we can use the Yext platform to help the users to find what they are looking for and turn it into eventual conversion
What do you dislike about the product?
There is not a lot to no like about Yext but the template provided can be better integrated with the system because if there are any typos or mispelling during the FAQ update, it can crash the entire FAQ Section.
What problems is the product solving and how is that benefiting you?
We are trying to find what people are searching for on our website, what answers can best help to describe our service and also what we can do to get the people to the right place on the site for eventual conversion to wins.
Recommendations to others considering the product:
Yext is great if you have a website setup and you want to help your user to find what they are looking for by implementing a search function.
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