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Company Owned + Franchise Retail Store Listings
What do you like best about the product?
Yext has helped us streamline and centralize our listings updates across platforms for both our company owned and franchise retail locations. We can easily and quickly update seasonal hours and get new locations up and running. And best of all, we can turn off the Google robo calls during the holidays when our store associates are busy assisting customers.
What do you dislike about the product?
Understanding the process to get new stores listed can be unclear at first, but once you get the hang of it and with the help of the support team, it becomes pretty turnkey.
What problems is the product solving and how is that benefiting you?
Yext has made us more efficient and consistent with the information listed across 400+ store locations nationwide. We can quickly implement changes for the holidays or when stores are impacted by weather.
Efficient and intuitive product for managing listings.
What do you like best about the product?
Unlike a number of competitors, Yext's interface is generally intuitive and easy to learn. There's a lot of insight to be gained without having to invest dozens of hours training/learning. This allows more members of the team (plus, unlimited seats??) to get value from the tool.
What do you dislike about the product?
Support can hit severe backlogs for low-priority issues, at times. I've had some cases have 1+ week delays when seeking support. However, urgent issues often are handled very quickly by account reps.
What problems is the product solving and how is that benefiting you?
It's an efficient way to handle hundreds of locations' listings and reviews. Mulitple stakeholders are able to leverage various parts of the tool -- listings management, SEO, reputation management and client service, etc.
Great Location Management System
What do you like best about the product?
Yext is one of the best systems for managing multiple locations. They have an easy-to-use, simple system. I would highly recommend for large companies with many locations.
What do you dislike about the product?
When you first enter Yext, it can be a bit intimidating, but having a team and a great support staff is very helpful in learning how to navigate the platform. Great Support team.
What problems is the product solving and how is that benefiting you?
The company I work for has multiple locations, and it is tough to manage local listings, GMB listings, and open/closes. Yext has been a huge game changer in managing the locations and it has been a huge help!
Superior Service with Yext
What do you like best about the product?
I love the fact my Yext account rep is always presenting new ideas for us to be more efficient and showing us ways to enhance pages while keeping an eye on SEO.
What do you dislike about the product?
Yext is always moving forward with new product development... sometimes we need to temper their enthusiasm and have them concentrate on our core goals.
What problems is the product solving and how is that benefiting you?
Yext helps manage data across multiple platforms, so existing customers and those discovering DXL for the first time receive real-time store information
The Best Way to Mass Update Store Locations
What do you like best about the product?
I can't imagine going back to manually updating store locations. Honestly, I don't know how we did it before. They take the tedious process of going into your multiple store channels (google, yelp, facebook-now apple) and streamline it into one place. Yext is easily one of the most valuable vendors I've used.
What do you dislike about the product?
I wouldn't say there's anything specific that I dislike about Yext. Sometimes the updates get hung up, and you need to wait them out, but all that said, Yext does what it needs to do and does it incredibly well.
What problems is the product solving and how is that benefiting you?
The biggest problem Yext is solving is being able to manage over 150 locations all in one place without any worry that there are any inconsistencies between store channels.
Great System Easy to USe
What do you like best about the product?
It allows us to populate our listings and control them in one place. In the past you had to log into each listing and now you can control it in one place.
What do you dislike about the product?
There are many different add-ons to the listing. No every company needs all the add ons.
What problems is the product solving and how is that benefiting you?
Yext, helps us manage our listings and add new listings.
One stop shop for online presence management for your business
What do you like best about the product?
I love that it is very simple to use. Having all reviews and analytics available in my dashboard helps me keep track of what I want to see when I need to see it.
What do you dislike about the product?
There is a lot of terminology that is unique to Yext. This has made it an extra step when it comes to training staff on how to use the platform. I wish that terminology would be more common words so anyone could understand.
What problems is the product solving and how is that benefiting you?
Allowing our shops to manage their online presence and have a conversation with in-store customers.
Great platform to receive your reviews from different channels in one place.
What do you like best about the product?
The platform allows you to enter different locations with their business hours and you can even appropriate holiday hours. Anytime you update hours it automatically reflects on Google and you have the ability to schedule the times as well. If you schedule holiday hours or emergency changes, the hours revert back to regular times automatically upon schedule completion.
What do you dislike about the product?
We have come across an issue with ours business hours being changed due to some technical issues. This is not a fault of Yext, but as people who are not IT employees, it can be frustrating, trying to figure things out or understand the language relayed back to us from support.
What problems is the product solving and how is that benefiting you?
It's really convenient having all of our views in one place. That is a timesaver. Also, the alerts that reviews have been posted are very helpful as well.
Great Experience: Yext saves me and my organization tons of Time!
What do you like best about the product?
I like being able to easily input information into the knowledge graph for it to be synced across the web.
What do you dislike about the product?
It seems like google listing sometimes will show offline (closed) on GMB but not in the Knowledge Graph. Not sure if it's a Google issue or Yext. To potentially implement an Open/close status/notification.
What problems is the product solving and how is that benefiting you?
Having one place to input the information allows me and my team to save a lot of time. Yexts platform is very easy to navigate and easy to understand.
Marketing Director
What do you like best about the product?
Yext helps to connect our 100+ locations and ever-growing business to other platforms, building the SEO.
What do you dislike about the product?
Having to reach out to Yext Support & a Yext rep. Sometimes receiving different information to solve a problem.
What problems is the product solving and how is that benefiting you?
Yext has helped to get negative & wrongful reviews down, make it easy to talk to the support team, get quick responses & follow ups.
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