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Easy to use, easy to create, easy to edit, simple design
What do you like best about the product?
It is straight forward, i don't have to call for advice, making edits is simple.
What do you dislike about the product?
Wish there were a way to submit automatic changes, like updates in the profile "been here for 10 years" changes to 11 years automatically on anniversay date.
What problems is the product solving and how is that benefiting you?
It provides our clients and prospects a professional view with background and contact information
fast customer services response
What do you like best about the product?
if you call yext, they usually pick up right away with real person who are ready to help you.
What do you dislike about the product?
you cannot change the order of people's profile, but have to delete profiles and add it by the order you want.
What problems is the product solving and how is that benefiting you?
easy for us while creating our website
Yext has been great for organizing our listings
What do you like best about the product?
With over 1,200 locations with a lot of metadata to manage, Yext has been a great choice for our online listings. We use their API extensively to push and pull information to keep the individual listings up to date. The ease and ability to add custom fields as well as granular control over user roles makes work a breeze. Also the bulk update features are easy to use and integrate well with our workflow. We use Yext every day as a core part of our toolchain.
What do you dislike about the product?
For testing, we have to use different emails on our test accounts which makes maintaining logins a bit of a hassle. Also if a person leaves, we have to update two accounts instead of one. Adding new users to these accounts is not straight forward and requires the user to already have a Yext account which was also a bit frustrating before we figured that out.
What problems is the product solving and how is that benefiting you?
Yext makes it east to manage our multiple locations.
FA website
What do you like best about the product?
It was client friendly, and when I did have an issue, I received prompt responses WITH a solution. Well organized and straight to the point.
What do you dislike about the product?
I can say as of now, I do not have a dislike.
What problems is the product solving and how is that benefiting you?
Yext is assisting all Merrill Lynch Financial advisor teams with their client facing websites. It benefited my team because it worked out well for us and how our website looks appealing to our clients and prospects.
Robust tool for managing online presence and reputation
What do you like best about the product?
1. Centralized Listings Management
Yext ensures consistent and accurate information across platforms, which is crucial for maintaining a strong online presence.
2. Real-Time Data Syncing
Yext's real-time data distribution ensures that any updates to business information are promptly reflected across all connected platforms
3. Structured Data for Enhanced SEO
By organizing business information into a knowledge graph, Yext helps improve search engine visibility, making it easier for potential clients to find accurate information about the studio.
Yext ensures consistent and accurate information across platforms, which is crucial for maintaining a strong online presence.
2. Real-Time Data Syncing
Yext's real-time data distribution ensures that any updates to business information are promptly reflected across all connected platforms
3. Structured Data for Enhanced SEO
By organizing business information into a knowledge graph, Yext helps improve search engine visibility, making it easier for potential clients to find accurate information about the studio.
What do you dislike about the product?
1. Customer Support Challenges
Delayed responses and a lack of direct communication options.
2. Complex Reporting Tools
The platform's reporting features can be overwhelming for new users, with complex filters and criteria that may require additional training to navigate effectively.
Delayed responses and a lack of direct communication options.
2. Complex Reporting Tools
The platform's reporting features can be overwhelming for new users, with complex filters and criteria that may require additional training to navigate effectively.
What problems is the product solving and how is that benefiting you?
Inconsistent Business Information Across Platforms
Problem:
Business details like hours, location, phone number, and services can become outdated or inconsistent across platforms like Google, Yelp, Facebook, Apple Maps, etc.
How Yext Helps:
Yext centralizes control of this information, allowing updates from a single dashboard to sync in real time.
Benefit to Me:
This saves time, reduces human error, and ensures potential clients always get accurate information—especially important if we change operating hours, add new services, or run a limited-time promotion.
Problem:
Business details like hours, location, phone number, and services can become outdated or inconsistent across platforms like Google, Yelp, Facebook, Apple Maps, etc.
How Yext Helps:
Yext centralizes control of this information, allowing updates from a single dashboard to sync in real time.
Benefit to Me:
This saves time, reduces human error, and ensures potential clients always get accurate information—especially important if we change operating hours, add new services, or run a limited-time promotion.
Maximizing: Our Experience with Yext
What do you like best about the product?
e appreciated Yext’s user-friendly interface, ease of use, and competitive pricing.
What do you dislike about the product?
We disliked Yext’s “set it and forget it” nature—once set up, there was little proactive engagement. When trying to find our renewal date, we didn’t know who our current rep was, and it was frustrating and difficult to get in touch with anyone for support.
What problems is the product solving and how is that benefiting you?
Being able to edit and control 40+ listings on several listings platforms.
User Friendly
What do you like best about the product?
Yext is user friendly and laid out in simple sections.
What do you dislike about the product?
The analytics within Yext is easy to navigate, but could use some definitions for the layperson.
What problems is the product solving and how is that benefiting you?
Yext creates a simple all-in-one solution to manage reviews and web content.
great
What do you like best about the product?
love the review management and the support staff.
What do you dislike about the product?
Would love a way to add photo and have it update for all of the locations and citations
What problems is the product solving and how is that benefiting you?
getting our citations up to date !
The new age of doing.
What do you like best about the product?
Yext gives me analytics that allow me to make better decisions about my business. Anything from knowing where I need to invest in my marketing and managing my current database of customers. My company made to switch to it and honestly it was easier to use than the old platform. Now my review answers are on autopilot. I only had to reach out to customer support once and they made me aware of even more AI tools on the horizon.
What do you dislike about the product?
My somewhat issue with Yext is not even a Yext problem but I do have some limited visibility into the back end of my website. This is Allstate controlled and not their fault but I wish even on the Yext platform I could have some other options.
What problems is the product solving and how is that benefiting you?
With a large book of customers, it has been difficult keeping up with the numbers that drive the business. either on the service or the sales side. I am happy to see the important tools we need came included. Most importantly, having one place to manage all my social media and site reviews are definitely a blessing. I love the fact that AI is at the forefront of their focus to help me customize my approach to reach out to customers in the future. However, so far, I have seen an increase in customers contacting my office due to the positive reviews. Year over year, I have seen a 15% increase in new business because of this platform. More importantly we are 48% up on contact events.
YEXT is what is NEXT
What do you like best about the product?
This app has become a must-have for managing my business, thanks to its intuitive interface and helpful setup.I really appreciate the ease of use. Yext monitors, analyzes, and reports customer reviews and helps me anaylze trends. It was a breeze to integrate and the staff loved it once it was implemented which only took days.
What do you dislike about the product?
I find that their customer service can be slow to respond to issues. Thankfully it's a great product and using it frequently we haven't had any issues needing customer service very often.
What problems is the product solving and how is that benefiting you?
Being able to see a snapshot all in one place is key in having a pulse on our clients.
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