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Yext (Local Listings)
What do you like best about the product?
Store info. is kept current and consistent across the web. Great customer service.
What do you dislike about the product?
Can occasionally take a little bit longer than desired for confirmation that store data has been updated.
What problems is the product solving and how is that benefiting you?
Keeping store info (address, phone #, website) correct and accurate throughout the internet.
Good service to establish an organic presence
What do you like best about the product?
Easy to use and changes appear quickly. Network is a good size.
What do you dislike about the product?
The new homepage. Not much else needs improving.
What problems is the product solving and how is that benefiting you?
Organic presence in one spot which helps clients.
Great service
What do you like best about the product?
We like being able to manage all our reviews from one spot and the flexibility with folder structures and labels is helpful. Having hours API to other key services is of great value. The service does increase the accuracy and timeliness of information. Our account rep has been very helpful.
What do you dislike about the product?
Sometimes Apple doesn't update as quickly as we would like.
What problems is the product solving and how is that benefiting you?
It is saving us time in terms of responding to reviews and keeping data current.
Yext
What do you like best about the product?
Platform is easy to navigate and the fields are generally easy to understand. Connections into other apps makes the broad system more powerful.
What do you dislike about the product?
Ticketing system for support isn't great - sometimes things could be explained and resolved quicker over the phone - but that really isn't an option.
What problems is the product solving and how is that benefiting you?
Simplifying information across listings.
Simple but essential
What do you like best about the product?
The possibility to manage multiple accounts at once, the fluidity of the interface, and the thousands of customizable fields that allow the users to do exactly what he has in his mind.
What do you dislike about the product?
Sometimes the interface might be a bit difficult to understand at first.
What problems is the product solving and how is that benefiting you?
Yext helps me with my job allowing me to manage thousands of different accounts at once, in this way I can improve my strategy in a faster way to be compliant with the market needs
Site Search
What do you like best about the product?
We haven't utilized any of the newer AI features, but they are intriguing and they seem to be expanding in helpful ways.
What do you dislike about the product?
The customer service experience has waned over the past few years.
What problems is the product solving and how is that benefiting you?
Yext provides the ability to target keywords that may not exist on our site due to institutional preference on search terms and provides insight into what people are searching.
Best, most efficient way to manage local listings
What do you like best about the product?
Anyone in charge of managing local listings at scale needs Yext. Easily one of the best investments you can make, saving countless hours and aggravation.
What do you dislike about the product?
We experienced some lagtimes in getting our listings approved across the platforms that required escalation, but in the end, we had the result we wanted.
What problems is the product solving and how is that benefiting you?
As a growing business with 150+ locations (growing exponentially), there's no way we'd be able to harness the value of GMB without easy updates through Yext.
Easy to use and great product
What do you like best about the product?
The performance and the analytics data provided allows us to see insights about our locations and optimize accordingly.
What do you dislike about the product?
Some functionalities requires you to contact Yext support to be able to work.
What problems is the product solving and how is that benefiting you?
Easily optimize our local listings and optimize our local digital presence.
Excellent listings and review management tool
What do you like best about the product?
The user interface is excellent and easy to use. Having a one stop shop for all things reviews, listings, etc. couldn't be bettter.
What do you dislike about the product?
The reporting tool could use a bit of an overhaul, and the social postings option is sometimes limited (especially on Google).
What problems is the product solving and how is that benefiting you?
The ability for us to manage our location's data across hundreds of listings site simultaneously is seamless.
Great Service, Excellent Product
What do you like best about the product?
Yext makes managing 20K+ locations so much simpler and manageable. The user interface is excellent.
What do you dislike about the product?
During initial set up, there's a lot of required hand holding and I like to move fast and be nimble, but those are normal growing pains.
What problems is the product solving and how is that benefiting you?
Managing multiple business types across so many listing platforms, improving SEO rank, and ensuring reputational safety of the information on our listings.
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