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Helpful and concrete
What do you like best about the product?
Very clear possibility to manage our listings
What do you dislike about the product?
Some difficulties in create custom report
What problems is the product solving and how is that benefiting you?
Understanding and solve publishers discrepancies and issues
Yext Is A Huge Time Saver
What do you like best about the product?
Snowbird uses Yext to manage it's 39 lodging, retail and restaurant locations. Yext saves us a ton of time making sure our information is accurate and up-to-date across thousands of directory listings. Love it.
What do you dislike about the product?
Not being able to offer Yelp as a fully-integrated listings partner. Yelp used to be a part of the partners and now I have to manually update information in their platform too. Also, I would love to see a scraping tool (kind-of like Google's data highlighter schema tool) That could highlight a webpage's hours, description, menu URL's etc and pull that info into the Yext templates. That would be the best thing ever!
What problems is the product solving and how is that benefiting you?
Managing 39 separate business' local listings as a small team and keeping that information accurate when info needs to change weekly or sometimes daily. A big time saver.
CCHC's Experience with Yext
What do you like best about the product?
Their web interface. Highly usable, flexible and quick to load.
What do you dislike about the product?
The cost prohibits us from expanding the services we use.
What problems is the product solving and how is that benefiting you?
Managing our physician and location data, feeding this data to our website and pushing the information to various online services.
ALL ENCOMPASSING PLATFORM
What do you like best about the product?
Yext is a great way to put the power of web listings into the franchise owners' hands, and streamline a lot of our processes at a corporate level as well!
What do you dislike about the product?
The "add entity" tool continues to change and I don't think it's the most intuitive in the place that it lives and the way that it works.
What problems is the product solving and how is that benefiting you?
With more than 800 franchise locations, managing online listings without Yext would not be possible. This really streamlines everything for us
Fastest and easiest way to make sure your citations are correct.
What do you like best about the product?
It's the easiest way to make sure that your directory listings are synced across all the major channels. And once synced, it's super simple to update across of them as well.
What do you dislike about the product?
The interface can be a bit confusing and pricing isn't always clear. Also - contract renewals are automatic and at our last one, no notice was given that a charge was about to take place. Not a big deal for us since we planned to renew - but wasn't able to give our CFO a heads-up that the charge was coming.
What problems is the product solving and how is that benefiting you?
As an agency, it's helping us ensure our client's name, address and phone are correct across all the major directories. It saves us time from manually claiming and updating them.
Great support and continued product gr
What do you like best about the product?
Great service with a dedicated support staff
What do you dislike about the product?
Paying 3 months in advance. Don't like helping with your cash flow
What problems is the product solving and how is that benefiting you?
Keeping all directories up to date
A Comprehensive Platform
What do you like best about the product?
I appreciate that Yext has a lot of resources so that users can better understand and navigate the platform. It empowers people to be able to manage their own content.
What do you dislike about the product?
full disclosure: I'm still getting acquainted with the platform so some issues might be a part of my learning curve/experience. there is a LOT of content to navigate from the dashboard. I feel it would be helpful if pages had links to Hitchhikers-related training pages or pop-up FAQs or Help features for the particular page you are currently on. I've definitely had Hitchhikers and other pages open at the same time to assist in my navigation of the platform.
What problems is the product solving and how is that benefiting you?
The retail locator and review features are 2 items that we are currently benefitting from. Being able to track, monitor and review reviews from one single platform has been a great improvement instead of trying to manage several different accounts.
It has all the info fields we need to properly send out correct data
What do you like best about the product?
It is super easy to use and I can start implementing this right away with my team.
What do you dislike about the product?
That there are no legal-specific profiles.
What problems is the product solving and how is that benefiting you?
The updating of info across major platforms all at once.
Great Company and even better Support Team!
What do you like best about the product?
Yext provides many features that are easy to learn and use. Their Review Managment is next level. It's great to have all reviews in one palce and easy to respond and monitor.
What do you dislike about the product?
The only thing that has recenlty been frustrating is having many issues with uploading and syncing new locations to the knowledge graph. Everytime I fix an error, another one pops up. Other than that, once the listing is live, everything works great!
What problems is the product solving and how is that benefiting you?
Yext is solving Listing Managment, SEO, and review managemnt. Having everything in one place is also amazing because it's easy to keep track of and montior. Over he past two years, Yext has been great!
Yext has been a great partner for over 5 years
What do you like best about the product?
Since we became a reseller, our account manager has been the same - for 6 years! That's amazing.
What do you dislike about the product?
We don't like making annual commitments of $100,000+, but Yext has been great to work with us on payment options.
What problems is the product solving and how is that benefiting you?
Yext is our solution for Local SEO services.
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