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Great support and product!
What do you like best about the product?
Great support team. Always willing to work to make changes upon request to ensure we have the best experience with their tools.
What do you dislike about the product?
No downside. Steep learning curve on the backend, but there is ton of learning support and it is intuitive.
What problems is the product solving and how is that benefiting you?
They have helped us locate what our visitors are truly searching for on our website, and allows us to more quickly serve them the information they are looking for.
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Yext x Capital Health Partnership
What do you like best about the product?
Yext allows us to keep up with the ever-changing nature of our health system and medical group in ways that would not otherwise be possible with such a small marketing team. The efficiency of making updates in one place as opposed to each individual publisher has been incredibly helpful. Yext Answers has significantly enhanced the search experience on our website and helped us deliver the information that our patients are searching for in a more thorough and efficient way.
What do you dislike about the product?
There is nothing that I dislike about Yext.
What problems is the product solving and how is that benefiting you?
Our Medical Group is always evolving (new providers/offices, address/phone changes, etc.), and Yext has helped us ensure that those changes are reflected online to keep our patients informed and our staff satisfied. Yext Answers also allows us to directly answer questions that are being asked on our website in a more thorough and accurate way. We've seen an increase in searches, website traffic, calls, and more.
Yext Listings & Answers for Healthcare
What do you like best about the product?
It's a very easy system to learn and their support team is one of the best. I also love that they are willing to use their connections to platforms to help solve our issues.
What do you dislike about the product?
Parts of our internal systems don't connect with some of the fields in the system. That leads to us having to manually put in information. However, we have a partnership that allows us to work through those so we can try to make it work for us.
What problems is the product solving and how is that benefiting you?
One stop place for us to update information.
Easy to pull all the data for reports.
Tracking our trends
Easy to pull all the data for reports.
Tracking our trends
Excellent product and knowledgeable team
What do you like best about the product?
We have partnered with Yext on two products over the years -- Answers and Listings. The technology is exceptional and best-in-class. Answers in particular has transformed our CX, particularly with our job board.
The account and engineering teams are very responsive and knowledgeable, not only about their product, but they make it their business to understand your business and vertical.Working with one of their administrators/analysts to both build an API to our ATS and to then integrate Answers into multiple branded sites has been as easy as it could possibly be -- the communication and quality of work is exceptional.
The account and engineering teams are very responsive and knowledgeable, not only about their product, but they make it their business to understand your business and vertical.Working with one of their administrators/analysts to both build an API to our ATS and to then integrate Answers into multiple branded sites has been as easy as it could possibly be -- the communication and quality of work is exceptional.
What do you dislike about the product?
While the tech for Listings is strong, we encountered some hiccups when dealing with service, with slow response times and inconsistencies in delivery from one service rep to another. We shared this feedback frequently, so I am hopeful they are working to improve service on this end.
Pricing is very reasonable for Answers; however, we found that the pricing on Listings was significantly higher than other leaders in the industry.
Pricing is very reasonable for Answers; however, we found that the pricing on Listings was significantly higher than other leaders in the industry.
What problems is the product solving and how is that benefiting you?
Our ATS has a robust back end, but the front end doesn't work precisely with the structure of our organization to deliver a positive CX. Answers has transformed that CX, and while we are still launching the improved Answers for Jobs on our site, we anticipate a massive impact on our recruitment marketing ROI.
Similarly, our website does not have a native search function, and with 300+ locations, the ability to quickly and easily find the correct location, and/or relevant resources, is imperative. We simply could not deliver the information needed in an efficient and user-friendly way without Answers. It has been a game changer for us.
Similarly, our website does not have a native search function, and with 300+ locations, the ability to quickly and easily find the correct location, and/or relevant resources, is imperative. We simply could not deliver the information needed in an efficient and user-friendly way without Answers. It has been a game changer for us.
Recommendations to others considering the product:
Answers is truly an exceptional product, and depending on the needs of your organization, could be game changing. For listings, put in your due diligence and talk to the Big 3 in this space to see who's the best fit for you.
Great Platform, Great Team
What do you like best about the product?
Feature rich platform that makes a my job as a marketer easy.
What do you dislike about the product?
The learning curve can be a little steep for someone who is not in there every day. But once you get past that, it's easy.
What problems is the product solving and how is that benefiting you?
SEO, Review/Reputation Management, Listing Syncronization
Excellent customer service and product offering
What do you like best about the product?
Their organization and project management
What do you dislike about the product?
Number of different communication channels
What problems is the product solving and how is that benefiting you?
With Yext, we are solving for local and brand SEO, as well as a clear lack of information on our webpages that Answers is filling.
Great partners, quick implementation
What do you like best about the product?
Our organic pageviews are increasing every month, meaning more customers are finding us through the listings and pages we created using Yext. Having Yext has been a huge help in managing all of our individual entities as well.
What do you dislike about the product?
Fully vet out each part of the solution, as we may have purchased a bit more than we needed (or were ready for) in our first phase. I would also highly recommend estimating your professional service hours ahead of time so you can set proper expectations for how you want to iterate and when. It is challenging to estimate those hours so we actually needed more than what we originally contracted.
What problems is the product solving and how is that benefiting you?
Consistency across our individual entities online, and local SEO for our loan officers and branches. Yext has made it much easier to manage both!
Transform your website into a dynamic smart website.
What do you like best about the product?
I love the fact that answers feature seamlessly integrates itself to the restaurant website and makes the website dynamically searchable. All hidden information comes to life. The user experience is vastly enhanced. At anytime from the company perspective, we are able to have metrics on trending searched keywords.
What do you dislike about the product?
At the moment, nothing yet. I will make sure to update this section as soon as I find something that may require enhancement.
What problems is the product solving and how is that benefiting you?
Covid impact on business has been catastrophic. Trimmed workforce, and constant updates on operations on the website and various listings. With Yext, this challenging task has become the easiest and most pleasant to do. Changes/updates on operations can actually be scheduled. :)
The Yext team has helped us use their products successfully since day 1.
What do you like best about the product?
There's no doubt that Yext has great products (we use Answers, Pages, and Listings), but what sets Yext apart is that their team is consistently committed to helping us optimize our use of these products. We now use the Yext Knowledge Graph to power multiple functions on our website for a richer user experience.
What do you dislike about the product?
So far, we have not come across any significant downsides to using Yext. If anything, better tools and more data can necessitate more active management and analysis, which can be tough for a small team like ours. Fortunately, Yext's account admins have been willing to help us with these tasks throughout our relationship.
What problems is the product solving and how is that benefiting you?
We've solved two key problems with Yext: 1) Disjointed information across third-party web listings for our locations; 2) An antiquated and limited user experience on our website. With Yext Listings, we can now ensure that all of our third-party location listings are updated uniformly and instantaneously, and this can be done by store-level team members with one login. With Yext Answers and Pages, we've improved our web experience using the Knowledge Graph to create responsive functionality and to power on-site search via a single data source.
Marketing Director
What do you like best about the product?
Search capabilities. Allowing for productive searches.
What do you dislike about the product?
There is some upfront work required to see where help is most needed.
What problems is the product solving and how is that benefiting you?
Our users can now search our website versus relying on Google searches.
Recommendations to others considering the product:
Strong product and customer service. best to know exactly what you need to optimize the product and user experience.
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