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YEXT Review
What do you like best about the product?
Yext is the leading digital presence platform for multi- location brands. I found the services invaluable to growing and maintain my Financial Advisory Practice.
What do you dislike about the product?
I have not experienced any downsides as of yet.
What problems is the product solving and how is that benefiting you?
Yext is essential is creating, maintaining and building my online presence and personal brand.
Love that it syncs listings
What do you like best about the product?
I like that we can edit our listings in bulk on one website, have it push to Yext, and then that updates our Google listings.
What do you dislike about the product?
I wish we could use it to solicit reviews.
What problems is the product solving and how is that benefiting you?
We have a lot of listings, and can edit them easily at once.
Yext is convenient and helpful
What do you like best about the product?
I like that it consolidates multiple business to one platform, making it easier to manage reviews.
What do you dislike about the product?
Nothing at the moment. It seems to handle all that I need.
What problems is the product solving and how is that benefiting you?
Yext is allowing us to know what the community is saying about our businesses.
Improved Our Local Listings Management and Visibility
What do you like best about the product?
Yext makes it incredibly easy to manage our business information across multiple platforms from a single dashboard. We've been able to ensure our agency's listings are always accurate and consistent, which has noticeably improved our online visibility. The platform's integration with search engines, social media, and map services saves us time and minimizes the risk of outdated information.
What do you dislike about the product?
Some of the more advanced analytics and reporting features could be more intuitive, and occasionally, syncing delays with third-party platforms can occur. It would also be helpful if customer support response times were a bit quicker for non-urgent issues.
What problems is the product solving and how is that benefiting you?
Yext solves the problem of inconsistent or outdated business information across multiple online directories. Before using Yext, we had to manually update our listings on each platform, which was time-consuming and prone to errors. With Yext, we can manage everything from one place, ensuring that our agency’s contact information, hours, and services are always accurate and up to date. This has improved our local SEO, helped customers find us more easily, and enhanced trust in our brand. We've also benefited from being able to monitor and respond to reviews, which supports our reputation management efforts.
Happy with it
What do you like best about the product?
I like the ability to upload details for my team and my business to communicate with our potential customers.
What do you dislike about the product?
The platform is not as user friendly as I'd like it to be.
What problems is the product solving and how is that benefiting you?
Getting information to our customers about our hours, team member bio/photos.
very user friendly and easy
What do you like best about the product?
Yext was very user friendly, I had no issues navigating through.
What do you dislike about the product?
There was nothing that stuck out to me that I disliked about Yext
What problems is the product solving and how is that benefiting you?
We are able to provide a website with our teams information for our clients.
Not User Friendly at all
What do you like best about the product?
Needs to be Easier for customers to connect
What do you dislike about the product?
Asking each customer to participate before you can communicate with them.....unbelievable
What problems is the product solving and how is that benefiting you?
NONE
A great tool to administrate websites
What do you like best about the product?
I have found that Yext is a wonderful tool to keep the thousands of websites that I administrate updated.
What do you dislike about the product?
At first it seems a bit overwhelming, however once I have familiarized myself with the platform I have found it user friendly.
What problems is the product solving and how is that benefiting you?
It provides a way for me to answer reviews.
Yext: Listings and Reputation Management
What do you like best about the product?
Easy to use interface for managing listings across platforms
Real-time updates that sync quickly across directories
Visibility into how listings are performing
Helpful for maintaining brand consistency across channels
Excellent customer support team
Real-time updates that sync quickly across directories
Visibility into how listings are performing
Helpful for maintaining brand consistency across channels
Excellent customer support team
What do you dislike about the product?
Sentiment analysis feels too basic - lacks nuance in identifying themes or tone
Limited customization in reporting and dashboards
No clear prioritization for which listings or reviews to act on first
Limited customization in reporting and dashboards
No clear prioritization for which listings or reviews to act on first
What problems is the product solving and how is that benefiting you?
Two key business problems:
- Maintaining accurate and consistent information across channels: With multiple locations and platforms, it's critical our business details (hours, phone number, services), etc. are always up to date. Yext simplifies by centralizing listings management and ensuring consistency across directories, which reduces friction for members trying to find and connect with us.
- Managing and responding to online reputation at scale: Yext enables us to monitor and respond to reviews from various platforms in one place, which helps us stay on top of member feedback, identify trends, and take actions quickly. It also helps elevate positive sentiment and address concerns before they impact trust or satisfaction.
- Maintaining accurate and consistent information across channels: With multiple locations and platforms, it's critical our business details (hours, phone number, services), etc. are always up to date. Yext simplifies by centralizing listings management and ensuring consistency across directories, which reduces friction for members trying to find and connect with us.
- Managing and responding to online reputation at scale: Yext enables us to monitor and respond to reviews from various platforms in one place, which helps us stay on top of member feedback, identify trends, and take actions quickly. It also helps elevate positive sentiment and address concerns before they impact trust or satisfaction.
Yext has made our website and online experience great
What do you like best about the product?
I can get things updated and approved quickly
What do you dislike about the product?
Therearent very many things i would change. Its a great software
What problems is the product solving and how is that benefiting you?
Updating our employee website
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