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It has been a productive relationship and Yext has delivered on what they said they would do.
What do you like best about the product?
I like that someone is always available and we have a designated representative.
What do you dislike about the product?
Everything has been fine. We have not had any major issues.
What problems is the product solving and how is that benefiting you?
Mostly just regular listings. It has been good to get these listed accurately.
The best platform on setting up any type of FAQ on your website
What do you like best about the product?
Yext is very data-driven and intuitive. We use Yext to find out the web traffic volume and how we can use the Yext platform to help the users to find what they are looking for and turn it into eventual conversion
What do you dislike about the product?
There is not a lot to no like about Yext but the template provided can be better integrated with the system because if there are any typos or mispelling during the FAQ update, it can crash the entire FAQ Section.
What problems is the product solving and how is that benefiting you?
We are trying to find what people are searching for on our website, what answers can best help to describe our service and also what we can do to get the people to the right place on the site for eventual conversion to wins.
Recommendations to others considering the product:
Yext is great if you have a website setup and you want to help your user to find what they are looking for by implementing a search function.
A great data and reputation management tool for multi-location businesses
What do you like best about the product?
It keeps our biz info consistent online.
What do you dislike about the product?
We've had a few minor integration glitches.
What problems is the product solving and how is that benefiting you?
Responding easily to reviews, complaints. Better local search results.
Essential for Reputation Management
What do you like best about the product?
For having individual and brick & mortar listings within the platform, I like structuring it in a way that makes sense for our organization. Yext's support is also solid, as they're ready to assist no matter the question or issue that needs assistance. Their analytics section is also very robust, providing detailed information on listings and overall performance. Lastly, they have a detailed on-boarding process for new clients and specific steps to ensure we're set up for success in the platform.
What do you dislike about the product?
There's not a lot to dislike with the platform. The filtering options can seem cumbersome at times with so many choices to pick and overall a relatively intuitive tool to get acclimated to.
What problems is the product solving and how is that benefiting you?
Launch the platform to help with reputation management, as well as building upon SEP for our physician and entity listings.
Our individual support is great.. Some things take time - but SEO value is top
What do you like best about the product?
The detail oriantation of Desmond and his proactivity
What do you dislike about the product?
some technical constraints between Yext & GMB & more time consiming ticketing system
What problems is the product solving and how is that benefiting you?
SEO
Franchise network listings
Franchise network listings
Revo Health Review
What do you like best about the product?
Premier Support, everyone who helps respond to our tickets is helpful, kind and quick at responding
What do you dislike about the product?
The automated responses after I submit a request
What problems is the product solving and how is that benefiting you?
making sure all of our listings are accurate, uploaded quickly and stay up-to-date
one of the best Search Engine
What do you like best about the product?
collect store details from Yext to location microservice. Microservice shows only inactive stores collected from YEXT
What do you dislike about the product?
showing 4xx error rate if store ID is not found
What problems is the product solving and how is that benefiting you?
We can able to connect store locations using microservice.
Yext is a great company with a powerful tool
What do you like best about the product?
Yext provides a very easy method to manage your data across multiple channels. This saves us time and expands our companies visibility more than we could.
What do you dislike about the product?
Occasionally ticket support is slow to respond.
What problems is the product solving and how is that benefiting you?
The analytics tool in Yext is very powerful to monitor our digital impact. Utilizing Yext has definitely increase our engagement with our customers
Dependable and Useful Platform
What do you like best about the product?
I have been using for twwo years and location organization and ease of use are great.
What do you dislike about the product?
sometimes excessive scrolling is needed between location sections
What problems is the product solving and how is that benefiting you?
getting client business information pushed out
Yext strikes an excellent balance between user-friendliness and feature richness. It's damn good!
What do you like best about the product?
I primarily use Yext for its listing features and to take advantage of semantic seach opportunities, but I'm branching out to the reviews and analytic tools. So far I'm very pleased with how well thought-out everything is, and the quarterly updates actually improve the user experience, which is rare and appreciated as far as SaaS products go. To learn my way around, I've been using and referencing the Hitchhiker training course, and I can't recommend that training enough. It's in-depth, text-based, and optimized for a vertical monitor (still works and all horizontally). It introduces concepts in a test environment and makes sure you know what you're doing before you step into your profile and those of your clients.
What do you dislike about the product?
The whitelabeling could be a tad easier, and I'd like to see the web scraper (crawler) tool developed more, with better non-programming customizations. If I could pick which entities and fields I want to import from a preview of a client's site in Yext, that would be my dream scenario. As it is now, it's kind of a "set it up and let it loose" approach to scraping, and that involves more data cleaning than I'd like to do, especially if it wouldn't be too difficult to optimize. This is mostly a convenience gripe, but it's valid in my opinion.
What problems is the product solving and how is that benefiting you?
The previous SEO specialist in my agency didn't fully utilize Yext, and thanks to the Hitchhiker program, I'm able to use all the features we have access to and realize a complete return on investment. Also, we're seeing spikes in listing-sourced traffic after just a month of gathering data and building out knowledge graphs, and that's awesome!
Recommendations to others considering the product:
Set aside time to learn this thing. The Hitchhiker program is invaluable, but you do have to read through it and do the exercises to capitalize on it. A good rule of thumb is 4-5 days for basic admin functions (including knowledge graph usage and listings management) and then another 3 days per additional function (like analytics or reviews). It'll pay off!
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