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1,085 reviews
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Great tool and amazing support
What do you like best about the product?
The fact that all your info is distributed to so many channels, you are not able to manage yourself. The great support is a big plus.
What do you dislike about the product?
Nothing so far! The partnership has been great so far and here is nothing to dislike currently.
What problems is the product solving and how is that benefiting you?
Time management.
Great understanding of strategy and people to execute!
What do you like best about the product?
Yext and the people working for it have been and are a pleasure to work with. They are understanding, collaborative and patient. All qualities you want in a partner.
What do you dislike about the product?
No presence in Australia. As the collaboration happens in the early hours or late afternoons, it makes for long days!
What problems is the product solving and how is that benefiting you?
SEO & Online Discoverability. Our brands have majority of the organic search market within the industry but there is always opportunity to improve. It has also provided our company with the ability to centralize work and systems to reduce labour intensive tasks.
Recommendations to others considering the product:
Deep understanding of SEO and the success metrics reporting affiliated. Will hand hold your company through what can be complex in nature to understand.
Great product and customer service!
What do you like best about the product?
Easy, single platform sign-on for listings management for multiple businesses across 50+ publishers.
What do you dislike about the product?
Lack of existing Yext systems/processes for listings auditing and ability to check current listing information as it is displayed live on each publisher.
What problems is the product solving and how is that benefiting you?
We are solving the problem of how to handle the management of business information across most major publishers. The benefit of Yext is handling this information management in a highly automated way to reduce time spent getting our business information out there.
Yext Solved Address Problem
What do you like best about the product?
Our suite was No. 100, and another location was No. 140. When patients were going to the wrong location listed on Google Maps, it caused a lot of frustration and made for an unsatisfactory patient experience. I went to Yext and updated the address listing. Yext information fixed the address on Google Maps within a few minutes, and the office manager was very grateful. The wrong location problem had plagued this office for months, and we were able to resolve it within a few minutes (at least when people sought the address on Google Maps).
What do you dislike about the product?
I contacted customer support for Google Verification for the above location. It took a long time for them to get back to me, then they didn't resolve my issue, which was whether or not we needed Google Verification.
What problems is the product solving and how is that benefiting you?
I appreciate that we can view all of our locations in one tool and make easy updates.
Great tool to access multiple platforms at once
What do you like best about the product?
I like that you can response to reviews on multiple platforms.
What do you dislike about the product?
It is frustrating that they don't have a closer relationship with Apple so when a new store opens you have to wait a few days for their hours to be updated.
What problems is the product solving and how is that benefiting you?
Allowing Franchises to update their store hours and respond to reviews.
Excellent Personalized SE with good Customer Support
What do you like best about the product?
The best part is to integrate with the website and make it searchable. And Answers are too good for the product. Also, easy to integrate and manage.
What do you dislike about the product?
There is nothing much to be disliked. But pricing is on the little higher side if we compare with other competitors.
What problems is the product solving and how is that benefiting you?
We are doing analytics based on current storage, which is very easy to analyze.
nice
What do you like best about the product?
the appearance of YEXT at the net is likely good and supporting
What do you dislike about the product?
nothing special disliked at this moment on your site
What problems is the product solving and how is that benefiting you?
opening hours adapted
Great product. Loyal client since 2015
What do you like best about the product?
Efficiency to correct facts across multiple websites. Reminders and alerts things need attention.
What do you dislike about the product?
The sales guy I had. He was responsive when I was on the potential sale side but once I signed he is not helpful at all. I was an enterprise client before a reseller partner and so familiarity with YEXT was high, however, the first contract had contradicting info so I did not sign and waited until I had what I was told was needed to achieve my contract needs. Months later when I thought I had met those needs, I was told my understanding was incorrect. I then decided I could live with the requirements and when I received my second contract I repeated the same process as the first time yet different issue. I would have agreed I misunderstood had I not been familiar and versed in YEXT contracts and negotiations prior. It made my view of YEXT go from completely awesome to “well I guess they don’t care unless you’re Enterprise”.
What problems is the product solving and how is that benefiting you?
Local search data is accurate and fixable as before without YEXT I could not get the information on the sites and the companies would not help for the most part.
Recommendations to others considering the product:
Utilize the training documents. The videos aren’t as helpful. They are very short and high level, not drilled down. The library of support documentation and sales tools overall is great but a little overwhelming. Sometimes less is more but if you focus on one service at a time, the rest should be less confusing. Just make sure to ask the community, not just your sales rep where to begin. A roadmap to learning what first and so on is very helpful in hindsight.
We had no site search, and now we do
What do you like best about the product?
It took us about 30 minutes to set it up, mostly due to internal code review.
What do you dislike about the product?
Some of the backend is a little hard to navigate for beginners, but we have a Hitchhiker for that, and it's a non issue.
What problems is the product solving and how is that benefiting you?
We needed to have an easy way for customers to find answers to our products that didn't involve them going to Google.
Great Platform, Great Team
What do you like best about the product?
Feature rich platform that makes a my job as a marketer easy.
What do you dislike about the product?
The learning curve can be a little steep for someone who is not in there every day. But once you get past that, it's easy.
What problems is the product solving and how is that benefiting you?
SEO, Review/Reputation Management, Listing Syncronization
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