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Top Tier Reputation Management with Excellent Customer Service
What do you like best about the product?
Many retailers tout titles like "Premier Servicer" or "24/7 Customer Support," but Yext simply edges out the competition. With it's intuitive dashboards, extensive analytic reporting, and speedy customer support, you can count on their staff to not only guide you through best practices in reputation management, but work with you closely to help optimize your listings. A+ for Ease of Use and Customer Support, B+ for feature page aesthetics and pricing.
What do you dislike about the product?
The pricing is not as competitive as some similar retailers.
What problems is the product solving and how is that benefiting you?
Since adopting Yext in July 2019, we've been able to consolidate and manage all of our locations listings, build our SEO presence with Knowledge Cards, and enhance our Click-Through Rates for increased visibility.
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Top-notch collaboration.
What do you like best about the product?
I have enjoyed building relationships with our partners at Yext. They go above and beyond to make sure that their clients feel supported. Even during a pandemic, nothing skipped a beat.
What do you dislike about the product?
Sometimes the platform can be tricky to use. Things aren't always an intuitive as you'd think. Several support staff work on our account and they don't always know our strategy which can be difficult at times.
What problems is the product solving and how is that benefiting you?
Yext has helped us provide relevant and accurate practice and provider information to the right person at the right time. They have also helped to create a consistent search experience for our consumers. Over time we have optimized our listings to increase traffic to our website, rank in local pack and drive conversions.
Listings Management Made Easy (and so much more)
What do you like best about the product?
The Yext platform is robust yet easy to use. I would love to take advantage of even more of the services in the future.
What do you dislike about the product?
The wealth of features can seem overwhelming at times, though their support team is second to none. They're always available to help, and there are plenty of online tutorials and guides to help, too.
What problems is the product solving and how is that benefiting you?
The ability to manage thousands of listings, at scale, has saved significant time and effort, allowing me to focus on other areas of need. I wish we were able to account for all of our locations in the Yext platform, but budget just doesn't allow for that at at the moment.
An efficient and effective tool that makes reputation and listings management possible at scale
What do you like best about the product?
The team at Yext is incredibly helpful and knowledgeable. They're always offering new ideas tailored to our strategy and have helped us reach our listings and reputation management goals over the past three years. It would be nearly impossible -- or at least much more cumbersome -- to manage our 4000+ entities without the help of Yext. The support team is also quick and efficient and there hasn't been an issue that they weren't able to help solve.
What do you dislike about the product?
As with most things, the initial set-up does require a somewhat heavy lift. However, the Yext team is available to help get you through it and it's worth the work once you're done.
What problems is the product solving and how is that benefiting you?
Our organization is complex. Yext helps us manage the digital representations for more than 4000 physicians and locations, which would be next to impossible for our team to do alone. Updates are quick, easy, and reflected seamlessly across the web in the places our patients expect correct information every time. Benefits of our partnership include countless hours saved, more streamlined access to scheduling, and providers who are happy that their digital presence is well maintained.
Recommendations to others considering the product:
The work with Yext is most effective if you have someone on your team who has time to spend working in the platform every day. You can't set it and forget it and expect to be successful.
Excellent support and team to work with
What do you like best about the product?
The collaboration and willingness to help Houston Methodist to achieve our goals and strategy.
What do you dislike about the product?
The integration with Google and some of the health care provider are not as seamless as possible.
What problems is the product solving and how is that benefiting you?
Findability of our clinics and providers
Recommendations to others considering the product:
Yext is a great enterprise solution to maximize citation management and reputation management.
A Powerful Search Tool
What do you like best about the product?
Being able to update data in one location instead of many. The support is also amazing. The new Hitchhikers program also enhances the ability to learn Yext.
What do you dislike about the product?
I have not encountered any issues or anything I dislike.
What problems is the product solving and how is that benefiting you?
We use Yext to enhance the ability of users to search for healthcare providers. Yext makes it easier to update provider and location information.
Recommendations to others considering the product:
If you have any business where users being able to find you via search is important, consider using Yext.
Yext has been a huge help in updating and keeping our 400+ locations up to date online.
What do you like best about the product?
The ability to update in one place and see results throughout the web. I would also say the personal attention we receive when we have an issue is a big plus. Our rep goes above and beyond to make sure our team is taken care of and our issues are solved quickly.
What do you dislike about the product?
The biggest downside is that if you change up your Facebook login credentials you occasionally have to re-setup the connection with YEXT to get your analytics pulled in from Facebook. Very minor thing though.
What problems is the product solving and how is that benefiting you?
We are solving the issue of updating 400+ locations, with everything from large hospital campuses to a clinic with 1 doctor and 1 nurse in a 300 person town. The level of work to manage 70+ listings for each location we have would be the work of an entire department. Now 2 of us can keep up with the work and updates using only a few hours a week.
We love Yext!
What do you like best about the product?
The team at Yext is very responsive and does a great job at working through any issues we have.
What do you dislike about the product?
Some technical aspects have been hard to overcome, but over time we've been able to work through them.
What problems is the product solving and how is that benefiting you?
We use Yext for our local store listings and have been able to get people into our system to apply for loans, which is what we do.
Yext is Great!
What do you like best about the product?
Yext is the best third party platform I have used. What Yext is capable of amazes me. I love to be able to make constant website improvements in a very efficient manner with Yext. Erin Fogerty has been nothing but a delight to work with!
What do you dislike about the product?
Yext can be overwhelming and took some time to learn. Other, than that, there is not much to dislike.
What problems is the product solving and how is that benefiting you?
Yext is helping with our Store Locator Pages, business hours, and customer feedback. We love being able to deep dive into our customer reviews and filter however we want. The filters are great as it can truly be filtered in any way (store, district, category, etc.) The Knowledge Graph is also extremely helpful.
Recommendations to others considering the product:
Yext is very worth it and a great tool to improve your business.
Yext is a No-Brainer For Local Listing Optimization
What do you like best about the product?
Their service is convenient and a huge time saver. It's nice being able to worry about only one profile and all your listings get updated. They provide exceptional customer support and make onboarding entire brands to their platform effortless.
What do you dislike about the product?
There are times when their support team is backlogged, and requests take a little longer than I'd like, but for the most part their turnaround time is very reasonable.
What problems is the product solving and how is that benefiting you?
I manage the local listings for multiple chains and it would be extremely time consuming to make updates without Yext.
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