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Easy to understand
What do you like best about the product?
Brings together multiple platforms for easy use, specially when used multiple times a week.
What do you dislike about the product?
I haven't had any issues, so nothing to dislike.
What problems is the product solving and how is that benefiting you?
Brings platforms together for easy - one click - post
Increased Productivity; Decreased Stress
What do you like best about the product?
As a community manager, engaging with our customers is always a priority. Yext has provided a responsive system for monitoring our retail customer reviews and providing efficient replies; as well as analytics. Using the software on a daily basis, I have found that I can quickly sort and filter the reviews that we've received and provide responses in our unique brand voice. In addition to the software, the Yext team has been unsurpassed in their partnership to create success.
What do you dislike about the product?
At this time, I have found no detractors for this software platform.
What problems is the product solving and how is that benefiting you?
Yext is providing our brand with increased customer awareness, as well as trust to our consumers. We feel that this will help create customer bonds and relationships that will prompt them to return to our retail locations time and time again.
Good but can be improved
What do you like best about the product?
I like how user friendly it is for the most part. There are definitely some elements that can be hidden, but the main settings are easy to find and work with.
What do you dislike about the product?
There is not a lot you can do with the platform in terms of exposure and boosting SEO.
What problems is the product solving and how is that benefiting you?
Yext solves the issue of trying to work within webpages and coding.
Review for Yext
What do you like best about the product?
I've been really impressed with Yext! It's made managing our business listings across platforms so much easier and more efficient. The interface is user-friendly, the updates sync quickly, and it's saved us a ton of time—especially when we need to make changes across multiple directories. I also appreciate the analytics and insights Yext provides, helping us stay on top of our online presence. Highly recommend it to any business that wants to keep their digital footprint consistent and professional.
What do you dislike about the product?
While Yext does a solid job with both review monitoring and response, I think there’s room for improvement in how those features are presented. The difference between just seeing the reviews and engaging with them could be made clearer. The interface can feel a little clunky when switching between platforms or trying to manage multiple locations at once.
Also, for users new to reputation management tools, there’s a slight learning curve. A more streamlined or guided experience for replying to reviews directly from the dashboard—especially across platforms—would take the experience to the next level.
Also, for users new to reputation management tools, there’s a slight learning curve. A more streamlined or guided experience for replying to reviews directly from the dashboard—especially across platforms—would take the experience to the next level.
What problems is the product solving and how is that benefiting you?
Answering reviews with ease.
The tool for managing all the listings
What do you like best about the product?
What I like best about Yext is the ability to implement changes across all entities simultaneously, such as updating a cover photo. Additionally, I truly appreciate the dashboards, as they provide detailed analysis on the performance of your listings.
What do you dislike about the product?
The least helpful aspect has been the account/client management, as we had many in a short period of time.
What problems is the product solving and how is that benefiting you?
Yext is solving the problem of managing all listings in different platforms from the same place. This is a huge benefit taking into account we have 300.
Great resource!
What do you like best about the product?
It's a great tool for managing a wide array of sites in place place
What do you dislike about the product?
It's a tad daunting for the uninitiated , but it's fairly easy to learn the ropes.
What problems is the product solving and how is that benefiting you?
Managing multiple listings in one place.
Overall have had a positive experience
What do you like best about the product?
Easy to communicate with the Yext team overall.
What do you dislike about the product?
It seems like a lot of things I try to complete on my own through the Website never go through so I tend to always email the Yext helpdesk.
What problems is the product solving and how is that benefiting you?
I am unsure of what problems they are solving but I am sure any updates would help benefit me.
It works, but it definitely could be more user friendly
What do you like best about the product?
I like that you can preview your changes before submitting them.
What do you dislike about the product?
It's not entirely intuitive or organized. Sometimes I want to change an item on the website, but I'm not sure what section of Yext Editor I should be going to in order to be able to change it. For example, if I want to change an icon, I have to go to the "Overview" section and then if I wanted to change the order of those icons, I have to go to the "Knowledge Graph" section of Yext Editor to rearrange the order.
Sometimes I wish you could view your website as a 3rd party would be viewing it, and then just click on the section you'd like to edit. A more user-friendly, simple version.
Sometimes I wish you could view your website as a 3rd party would be viewing it, and then just click on the section you'd like to edit. A more user-friendly, simple version.
What problems is the product solving and how is that benefiting you?
Yext allows us to have a team website for our Wealth Management practice
Great Vendor for Web Management
What do you like best about the product?
The amount the platform offers to you - listing management, website content management, social media manager, etc..
What do you dislike about the product?
Sometimes may be tricky to use, but once taught it is easy to figure out. You also need a decent amount of time to fill out an entire profile.
What problems is the product solving and how is that benefiting you?
Yext offers a lot within itself. It is currently helping with location listings for over 100 offices we manage. The customization is great and easy to navigate.
SMC Pizza Hut User
What do you like best about the product?
Access to many review platforms in one place
What do you dislike about the product?
Complexity in setting up and modifying groups.
What problems is the product solving and how is that benefiting you?
Using Yext allows us to reach out to customers that have had less than stellar experiences. We are able to contact them and ask them to reach back out to us.
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