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Great Experience with the Yext Team
What do you like best about the product?
Yext offers a helpful and responsive team of experts during all phases of the onboarding and implementation process and beyond. Their platform is powerful and used by several well-known companies. I have full confidence that by using Yext our organization's SEO, brand awareness and ultimately revenue will see an increase.
What do you dislike about the product?
Parts of the Yext platform were difficult to customize for our specific business model. While the team was always willing to accommodate some modifications took longer than anticipated.
What problems is the product solving and how is that benefiting you?
The main problem that led us to working with Yext was the organic discoverability of our company and agents. We had very little presence on SERP's and what was there was often negative. Since using Yext our agents' sites are generating more traffic and activity and appearing higher in search results, pushing down negative content as a result.
Recommendations to others considering the product:
Yext is a great company with industry experts when it comes to online discoverability. I highly recommend them to any company looking to grow or improve their online reputation and discoverability.
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Great product but expensive with ongoing sales pitching
What do you like best about the product?
I like our customer success director, he is friendly, approachable and helpful. The platform itself has a lot of useful features and is easy to use.
What do you dislike about the product?
Quarterly business reviews which inevitably end sales pitching. Pricing model does not work for large businesses with many locations.
What problems is the product solving and how is that benefiting you?
Managing listings for thousands of locations, suppressing duplicates.
Our experience has been excellent working with YEXT and they are integral part to our team!
What do you like best about the product?
The best thing we like about YEXT is the automation of complex datasets, ability to make large scale changes, and our account team!
What do you dislike about the product?
One of the downsides to YEXT is all of the ancillary services/products that are not included in the already pricey base subscriptions.
What problems is the product solving and how is that benefiting you?
YEXT helps us solve the problem of keeping our online store-level information accurate to provide the best experience for our customers. Additionally, they have helped us scale content at the hyper-local level to attract customers when they are searching.
An innovative brand made up of amazing people with a host of hugely useful products
What do you like best about the product?
Aside from the incredible people at Yext who are committed to partnering with us, their unique product set enables us to ensure that our customers are always able to find information about our business, on our terms - meaning that it is always accurate and up-to-date. Using their full search cloud suite, we have been able to increase google actions, increase footfall to our stores, enhance the on-site search experience significantly and reduce the need for customers to contact us for simple queries.
What do you dislike about the product?
There is nothing I don't like about Yext.
What problems is the product solving and how is that benefiting you?
We are making our on-site search experience enjoyable for customers. Prior to deploying ANSWERS, on-site search was poor and only brought up blue links that had little relevance to the search term. This led to customers needing to call us or chat with us to find the right info having failed to do so themselves. We are also gaining huge insight into what customers are searching for which has opened our eyes to new product and service initiatives. During COVID, the immediacy of being able to update information about our stores, re-route customers to our chat platforms and provide FAQs in record time was been invaluable.
very excited
What do you like best about the product?
everything its very easy for people needs help finding there, agent close in there area
What do you dislike about the product?
I don't have any dislike because everything is included
What problems is the product solving and how is that benefiting you?
in this COVID 19 Ytext with the store locator, they find me very easy for the advice they need
Recommendations to others considering the product:
yes
Excellent service!
What do you like best about the product?
My Success Team at Yext is always kind, courteous and helpful! They keep me on track to achieve my company's goals.
What do you dislike about the product?
The only missing piece I have found is Yelp. I wish it were easier to deal with Yelp through Yext.
What problems is the product solving and how is that benefiting you?
We have been able to standardize our company listings across more platforms than ever possible by managing our online directories manually. Yext saves me valuable time and offers additional resources I could not obtain on my own.
Recommendations to others considering the product:
Please consider all options and ask questions. Also, take advantage of the training they offer as I am still learning new things about the platform all the time.
Yext Review
What do you like best about the product?
Update multiple listings at one time and ability to see # of searches.
What do you dislike about the product?
There are some features that I am not able to edit and need the help of customer service.
What problems is the product solving and how is that benefiting you?
The ability to show our organization how often we are showing up in search results.
Yext Answers, A Game Changer
What do you like best about the product?
It is extremely easy to make updates to the Knowledge Graph and view real time search analytics to inform website optimization strategy. Our search experience has improved significantly and we have more data at our fingertips and control over our online brand presence than ever before.
What do you dislike about the product?
I would like there to be a way to preview changes to the knowledge graph and answers experience. This was possible when we were in development but no post go-live to my knowledge.
What problems is the product solving and how is that benefiting you?
Improving our search experience on our website. Search volume has increased notably since launch and continues on an upward trend. We have also been able to claim and manage all of our listings (not only Google My Business) and are starting to dig into the analytics available to understand customer feedback.
If my friend or colleague represents an entity with multiple locations, Yext is a perfect solution.
What do you like best about the product?
Centralizing data and creating one place to update listings and your own sites information is at the top of the list, but I must say what I like best is having Yext counselors that can advise and guide us through challenges we face regularly. They are knowledgeable and always friendly! Those human connections that help us be the best Healthcare organization are what is invaluable about Yext.
What do you dislike about the product?
There is very little to dislike but I can see it being challenging for smaller companies to participate. Yext will be a good fit to a larger organization with many entities to manage.
What problems is the product solving and how is that benefiting you?
They first helped us solve the issue of not having all our clinic listings online, Yext's engine ensured we have proper listings across the web. Second they helped us integrate search and FAQs into our site with contextual search and both CDC and our own Borrego Health questions. We immediately saw an increase in traffic as a result along with knowing we were directing our website traffic to the most relevant content. Lastly they are deploying clinic and provider listings alongside our website which will also propagate throughout all the online listings giving us a truly centralized source of data that can be easily maintained within Yext's platform. The biggest benefit is the human element where someone is available to answer questions and walk you through solutions as needed.
Recommendations to others considering the product:
If you are having trouble keeping listings accurate, or are having issues with not being listed everywhere please consider Yext. If your site has useless or limited search (you know what I'm talking about), please ask Yext how they can help with their contextual search engine which is relatively easy to implement. If you need FAQs that are sortable and searchable Yext can help with that and so much more! They are friendly and knowledgeable and always willing to help!
Amazing Information Management System
What do you like best about the product?
The UI is intuitive and user friendly. I'm able to seamlessly go from data management to seeing performance. Great tool to manage business information on third party sites in real time. Collect and manage first and third party reviews to improve your business trust and authority. Their new Answers (on-site search) technology leveraging the knowledge graph is the best way to surface relevant information to users on your website.
What do you dislike about the product?
Nothing at all. The tool is great, the staff is amazing.
What problems is the product solving and how is that benefiting you?
Keeping accurate and consistent retail data on my website and third party sites like Google, Facebook, Yelp! etc. Now I'm leveraging it to improve the site search experience by providing customers the answers they need based on AI not keyword matching.
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