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I recommend Yext
What do you like best about the product?
I like that it collates all the reviews from the various different platforms in one place, and makes it easy for me to see and respond to all the review comments.
I also like that it has useful auto-suggestions for responses.
I also like that it has useful auto-suggestions for responses.
What do you dislike about the product?
Honestly, I can't think of any downsides or things I dislike
What problems is the product solving and how is that benefiting you?
Seeing and responding to all the reviews we receive
All my listings in one place
What do you like best about the product?
Yext makes it so easy to make sure all of our listings are consistent and easy to update. It saves me time and effort! Bonus: The customer support is so fast and helpful.
What do you dislike about the product?
I wish I could turn off some sections in our listing intakes. It would make it easier to focus on the content we need to update instead of scrolling through the long page of options to fill out.
What problems is the product solving and how is that benefiting you?
Making it easy to manage all of our location listings and reviews in one spot saving us time and effort.
A great tool for managing your website and social media presence!
What do you like best about the product?
Yext offers lots of capabilities within itself. It allows me to track how well our web pages are performing. I'm able to get insights and monitor responses to our content. Additional capabilities like Sentiment Analysis are useful in categorizing the feedback in a fast and efficient manner. Analytics capability is also very useful. You can obtain essential information regarding your webpages through the dashboard. Report building capability allows you to dissect and analyze the data in ways that are useful for you. I use Yext a couple of times a month. It's easy to use and the implementation and integration doesn't take much time. Customer support is efficient, and they get back and guide you when you need help.
What do you dislike about the product?
The filters and criteria used in reports can get overwhelming and a bit complicated. There are many perimeters that can confuse first time starters and users. It's always a good idea to get help and some training from Yext employees.
What problems is the product solving and how is that benefiting you?
Yext is able to help us in building employee profiles in a consistent manner. We're also using Yext to track the customer experience of our members that visit our branches. Yext provides us with the data and insights to determine how we should proceed with our SEO and what we should do to optimize our website traffic. Thanks to Yext, we're able to measure, track and improve all these aspects of our website and customer experiences.
Smart and Intelligence Custom Search Engine
What do you like best about the product?
I've been using Google Custom Search Engine before Yext, but customization is very flexible and powerful. Search results content delivery is amazing and easier for customer's journey.
What do you dislike about the product?
I'm familiar with most of the terms but for beginners I would suggest to make adjustments related to terms.
What problems is the product solving and how is that benefiting you?
Easier for customer's journey for their desire program on the site, and more search visibility.
Review
What do you like best about the product?
Very easy dashboard to use - the necessary information is readily available.
What do you dislike about the product?
The data aggregation is hard to use. Running reports can be cumbersome.
What problems is the product solving and how is that benefiting you?
Keeping our reviews all in one place and easy to use.
Streamlined Listing Management
What do you like best about the product?
Yext has transformed the way we manage our business listings. The platform's ability to consolidate all of our listings into one centralized location is a game-changer, saving us time and ensuring consistency across platforms. Their customer service is also great. Every interaction I've had with their team has been helpful, and they are quick to respond.
What do you dislike about the product?
The platform is very feature-rich, which is part of what makes it so effective. However, this comes with a learning curve. It takes time to get fully comfortable with everything Yext offers.
What problems is the product solving and how is that benefiting you?
Yext has been a huge help to our company by centralizing all of our business listings in one place. Instead of juggling multiple platforms and manually updating information, we now have a single hub to manage everything. This keeps our details consistent and accurate everywhere, which is critical for maintaining our professional image and customer trust.
Functional Service for Website Editing
What do you like best about the product?
Yext allows me and my team to collaboratively submit edits for their team website. It allows the website to be segmented into different parts, easily sorted by tabs and section options. I am able to access repositories of previously uploaded documents, embed videos, and use a variety of website styles.
What do you dislike about the product?
The website can be a bit slow to preview the changes and is a little clunky at times.
What problems is the product solving and how is that benefiting you?
Yext allows me to create and modify websites for my teams.
10 out of 10!
What do you like best about the product?
Yext is a very easy to use platform with clear navigations. The immediate refresh rate is one of the most helpful aspects. I also love the AI response feature for my Google reviews. Thank you!
What do you dislike about the product?
I have no notes on how to improve Yext. It is a great platform and I am grateful for it.
What problems is the product solving and how is that benefiting you?
The ease of replying to all of my business' Google reviews. Also, the ease and quick-ness of updating my hours of my business.
Yext for Multi-Location, Multi-State Dermatology Practice
What do you like best about the product?
As the digital marketing lead for a dermatology organization with over 100 locations and more than 200 dermatologists, managing our online presence across numerous platforms is no small task. Yext has been an essential partner in streamlining our listings management and online reputation strategy.
Yext makes it easy to ensure that our information is accurate, consistent, and up-to-date across major directories and platforms like Google, Yelp, and Facebook. With so many providers and locations, manual updates were time-consuming and prone to errors. Yext’s centralized dashboard allows us to manage all of our listings from one place, saving countless hours and ensuring data accuracy at scale.
The reputation management tools are especially valuable. We can monitor reviews across all platforms, respond in a timely manner, its ease of implementation and integration, and generate insights that help us improve patient satisfaction and brand perception. Yext's alerts and sentiment analysis features have empowered us to stay proactive rather than reactive when it comes to online feedback.
Overall, Yext has helped us protect and enhance the digital presence of our brand and our providers. It’s a critical part of our tech stack for maintaining trust with current and prospective patients.
Yext makes it easy to ensure that our information is accurate, consistent, and up-to-date across major directories and platforms like Google, Yelp, and Facebook. With so many providers and locations, manual updates were time-consuming and prone to errors. Yext’s centralized dashboard allows us to manage all of our listings from one place, saving countless hours and ensuring data accuracy at scale.
The reputation management tools are especially valuable. We can monitor reviews across all platforms, respond in a timely manner, its ease of implementation and integration, and generate insights that help us improve patient satisfaction and brand perception. Yext's alerts and sentiment analysis features have empowered us to stay proactive rather than reactive when it comes to online feedback.
Overall, Yext has helped us protect and enhance the digital presence of our brand and our providers. It’s a critical part of our tech stack for maintaining trust with current and prospective patients.
What do you dislike about the product?
We've had a few changes in account executes over the years which has made it difficult to have a Yext expert be experts on our account. However, the Yext Help Desk is always very helpful and quick to respond.
What problems is the product solving and how is that benefiting you?
Managing hundereds of online reputation listings with ease so we don't have to manage at the individuall practice level. It helps solve a massive reporting headache by consolidating all of our listings and reviews in one spot.
Great way to display results
What do you like best about the product?
I like how user friendly it is and detailed reports to gather information how my business is doing
What do you dislike about the product?
Sometimes mobile log in lags a little for viewing scores
What problems is the product solving and how is that benefiting you?
Knowing what aspect of my business needs improvement. Could be customer focus or order accuracy to better help my customers
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