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PetVet Yext Review
What do you like best about the product?
Team members are always accessible when you have questions.
What do you dislike about the product?
Team members come and go off account quickly.
What problems is the product solving and how is that benefiting you?
Data cleanup, easy way for us to update data across all platforms
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Yext makes it easy to update our 1000+ locations, which has been crucial during the COVID pandemic.
What do you like best about the product?
The analytics are extremely insightful. We’ve used this data to help support store operations, new store traffic, etc.
What do you dislike about the product?
It would be beneficial if we could do more with holiday hours/temporary operating hours.
What problems is the product solving and how is that benefiting you?
Yext has allowed us to see that our customers leverage search engines rather than maps more frequently, which has led us to develop more refined listing profiles.
Yext Review
What do you like best about the product?
The Yext team is very helpful and proactive in managing our account. Not only do they offer advice and recommendations, but their service is fast and friendly.
What do you dislike about the product?
Nothing to say here. We have been very pleased with all aspects of the relationship.
What problems is the product solving and how is that benefiting you?
We use Yext for their listings and localized content. So our customers and prospect can find us online. The results over the last year have been tremendous.
Recommendations to others considering the product:
Great company, great people and overall a great experience with proven results.
Very helpful during Covid
What do you like best about the product?
Yext rolled out several very helpful features while we were navigating Covid and the impact it had on our business. I was able to easily keep our listings up to date with relevant information for our students.
What do you dislike about the product?
None come to mind. It has been really easy to work with them and their product.
What problems is the product solving and how is that benefiting you?
I have personally been able to manage a couple of hundred locations quickly and efficiently. I have found there are clear flags when a location needs attention and I have been able to act on them easily.
Great Team Effort!
What do you like best about the product?
The team at Yext goes above and beyond to ensure your company is making the most out of its resources. For example, for several years we tried to get our remote locations GMB verified without luck but Yext continued to look into the problem and found a viable solution. We finally have all 113 locations verified! We long gave up hope but their team was determined to make it work.
What do you dislike about the product?
The only negative thing we have encountered is the time it takes to complete some projects. Not sure if that is due to the size of their staff or if it's because we have downgraded our services (budget reasons) over the past year.
What problems is the product solving and how is that benefiting you?
Yext is helping us increase organic traffic through our listings, as well as building a better customer experience through our search tool. The insights provided allow us to focus our efforts on content creation and other SEO enhancements which help drive more leads and conversions.
Awesome Experience
What do you like best about the product?
Yext has always been a valuable partner for my company. They stay updated on the latest and greatest tech trends while also providing quick, helpful service when we need assistance.
What do you dislike about the product?
Honestly, I don't have any dislikes at this time.
What problems is the product solving and how is that benefiting you?
Yext has helped us correct and maintain business information across top directory listings for years. They make it extremely easy to make changes to this information, too. We also appreciate the access to Google reviews and the ability to respond to them through Yext.
good product
What do you like best about the product?
Customer service is solid. The product has helped us expand and manage our web presence. The analytics are intuitive, though I do wish they could track Bing's impact more effectively than they do.
What do you dislike about the product?
As I mentioned above, Bing is not tracked extremely well. Also, Yext's services are fairly pricey.
What problems is the product solving and how is that benefiting you?
As an SEO professional at a medical clinic, I've seen firsthand how Yext has helped us grow our organic traffic numbers.
Great Tool That Keeps on Growing!
What do you like best about the product?
I think the platform itself is extremely easy to use and provides very robust insights.
What do you dislike about the product?
If you don't pay for the highest level support you need to ensure you have someone on staff to fully manage the platform because it can be time consuming for certain elements.
What problems is the product solving and how is that benefiting you?
We were able to take an operation that typically is mundane & extremely time consuming and simplify it using the Yext tool, and now have all our information synced across hundreds of sites online.
Recommendations to others considering the product:
Although it can be pricier than other competitors, we have found that the return is worth the investment. Other competitors do not provide the level of reporting & insights or the same amount of listing providers as does Yext.
Senior manager Brendan makes all of the difference
What do you like best about the product?
Keeps our listings organized + manageable
What do you dislike about the product?
Not always perfect - sometimes addresses still show up incorrectly on sites like Bing.
What problems is the product solving and how is that benefiting you?
Managing our location + physician listings. Easy to use - easy to update.
Lots of benefits, a few limitations
What do you like best about the product?
How quickly and easily things can be updated.
What do you dislike about the product?
That we are unable to use Yext for other systems integrations such as being able to update OLO hours through our current Yext/OLO API. We are still manually updating OLO hours. Not much to complain about :-)
What problems is the product solving and how is that benefiting you?
The ability to change open status, hours and can channel specific (dine-in, takeout, delivery - GMB attributes) rather quickly. In real-time. Some of the work can be manual such as temporary closures and GMB updates. But at least they are almost real time. With things changing so quickly due to COVID-19, the ability to react to ever changing info is super helpful to keep the public informed of the most up to date info on our restaurants.
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