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Yext Review
What do you like best about the product?
Update multiple listings at one time and ability to see # of searches.
What do you dislike about the product?
There are some features that I am not able to edit and need the help of customer service.
What problems is the product solving and how is that benefiting you?
The ability to show our organization how often we are showing up in search results.
Yext Answers, A Game Changer
What do you like best about the product?
It is extremely easy to make updates to the Knowledge Graph and view real time search analytics to inform website optimization strategy. Our search experience has improved significantly and we have more data at our fingertips and control over our online brand presence than ever before.
What do you dislike about the product?
I would like there to be a way to preview changes to the knowledge graph and answers experience. This was possible when we were in development but no post go-live to my knowledge.
What problems is the product solving and how is that benefiting you?
Improving our search experience on our website. Search volume has increased notably since launch and continues on an upward trend. We have also been able to claim and manage all of our listings (not only Google My Business) and are starting to dig into the analytics available to understand customer feedback.
Very helpful during Covid
What do you like best about the product?
Yext rolled out several very helpful features while we were navigating Covid and the impact it had on our business. I was able to easily keep our listings up to date with relevant information for our students.
What do you dislike about the product?
None come to mind. It has been really easy to work with them and their product.
What problems is the product solving and how is that benefiting you?
I have personally been able to manage a couple of hundred locations quickly and efficiently. I have found there are clear flags when a location needs attention and I have been able to act on them easily.
Great Team Effort!
What do you like best about the product?
The team at Yext goes above and beyond to ensure your company is making the most out of its resources. For example, for several years we tried to get our remote locations GMB verified without luck but Yext continued to look into the problem and found a viable solution. We finally have all 113 locations verified! We long gave up hope but their team was determined to make it work.
What do you dislike about the product?
The only negative thing we have encountered is the time it takes to complete some projects. Not sure if that is due to the size of their staff or if it's because we have downgraded our services (budget reasons) over the past year.
What problems is the product solving and how is that benefiting you?
Yext is helping us increase organic traffic through our listings, as well as building a better customer experience through our search tool. The insights provided allow us to focus our efforts on content creation and other SEO enhancements which help drive more leads and conversions.
good product
What do you like best about the product?
Customer service is solid. The product has helped us expand and manage our web presence. The analytics are intuitive, though I do wish they could track Bing's impact more effectively than they do.
What do you dislike about the product?
As I mentioned above, Bing is not tracked extremely well. Also, Yext's services are fairly pricey.
What problems is the product solving and how is that benefiting you?
As an SEO professional at a medical clinic, I've seen firsthand how Yext has helped us grow our organic traffic numbers.
Great Tool That Keeps on Growing!
What do you like best about the product?
I think the platform itself is extremely easy to use and provides very robust insights.
What do you dislike about the product?
If you don't pay for the highest level support you need to ensure you have someone on staff to fully manage the platform because it can be time consuming for certain elements.
What problems is the product solving and how is that benefiting you?
We were able to take an operation that typically is mundane & extremely time consuming and simplify it using the Yext tool, and now have all our information synced across hundreds of sites online.
Recommendations to others considering the product:
Although it can be pricier than other competitors, we have found that the return is worth the investment. Other competitors do not provide the level of reporting & insights or the same amount of listing providers as does Yext.
Lots of benefits, a few limitations
What do you like best about the product?
How quickly and easily things can be updated.
What do you dislike about the product?
That we are unable to use Yext for other systems integrations such as being able to update OLO hours through our current Yext/OLO API. We are still manually updating OLO hours. Not much to complain about :-)
What problems is the product solving and how is that benefiting you?
The ability to change open status, hours and can channel specific (dine-in, takeout, delivery - GMB attributes) rather quickly. In real-time. Some of the work can be manual such as temporary closures and GMB updates. But at least they are almost real time. With things changing so quickly due to COVID-19, the ability to react to ever changing info is super helpful to keep the public informed of the most up to date info on our restaurants.
Digital Marketing Manager
What do you like best about the product?
Thanks to Yext, we are able to update our store information in bulk, for a lot of different platforms. I saves so much time and allows us to have accurate information online about our stores!
We also love the relationship we have with our Client Success Manager at Yext: always proactive and very helpful!
We also love the relationship we have with our Client Success Manager at Yext: always proactive and very helpful!
What do you dislike about the product?
It would be great to be able to upload GMB Products on Yext (https://support.google.com/business/answer/9124203).
Also, pricing can be expensive, in comparison with other competitors.
Also, pricing can be expensive, in comparison with other competitors.
What problems is the product solving and how is that benefiting you?
Easily manage online store listings for more than 250 stores on several platforms. Especially during Covid when stores change their hours and services very often!
Saves so much time.
What do you like best about the product?
Helps to easily manage local listing information and specific updates for thousands of locations accurately and efficiently.
What do you dislike about the product?
There are a lot of features and functions that are incredibly useful, but make for a lot to learn and navigate.
What problems is the product solving and how is that benefiting you?
Yext has allowed us to provide timely updates to customers and clients for thousands of locations during confusing and uncertain times during a pandemic. This has saved time, money, headache, and face for those customers that would not have been so easily updated otherwise.
Director of Analytics
What do you like best about the product?
Extremely responsive to help requests and strive to help us make sense of the data for actionable insights. In-depth analytics and new capabilities in attribution via tags onsite are providing a great insight into ROAS of listing syndication and local SEO
What do you dislike about the product?
Somewhat lagging in total, rolled up CSAT score totals
What problems is the product solving and how is that benefiting you?
Listing syndication, local listing management, local seo, online reputation management, and hosted store locator pages
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