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Easy to use
What do you like best about the product?
I like that Yext makes it easy to manage and update business info across multiple platforms in one place.
What do you dislike about the product?
I dislike that Yext can be expensive and sometimes feels overly complex for smaller businesses.
What problems is the product solving and how is that benefiting you?
It a one place fits all for reviews of my business, and it helps me respond to everything
Great Customer Service
What do you like best about the product?
Every time we have reached out to YEXT, they have provided a great customer service experience and when they could not accommodate our requests they went out of their way to make sure we were taken care of. Most of the times when I called, the agents were very professional and assisted to the best of their abilities. The website editor, although it is limited, it provides an ease of use for us the end users.
What do you dislike about the product?
We have had times where the website editor was limited to what it could be done, and it required us to reach out to customer support for additional assistance.
What problems is the product solving and how is that benefiting you?
YEXT is solving our website been professionally done and attracts business from future clients.
Feature rich but looks templated, with lackluster customer service
What do you like best about the product?
It centralizes and organizes information that would be otherwise very difficult to maintain, allowing for organization collaboration and accuracy.
What do you dislike about the product?
Not enough flexibility or aesthetic customization to have your company's brand ownably or uniquely expressed without a heavy tech lift. Interactions with product teams were very positive, but the account side of the business lacks technical competency—also lots of meetings that could've been quick emails.
What problems is the product solving and how is that benefiting you?
Centralization of business information, SEO strategy, and landing pages.
A great partner and stays innovative
What do you like best about the product?
They stay ahead of the curve and are quick to resolve issues
What do you dislike about the product?
Sometimes contacting publishers through Yext can be difficult
What problems is the product solving and how is that benefiting you?
Managing all of our franchise listings in one place, it helps us maintain brand consistency and accuracy
Ease of Use.
What do you like best about the product?
Ai generative text responses. easy to filter and ui navigation. Good customer support.
What do you dislike about the product?
Improved Documentation and Support and Enhance AI-Powered Features
What problems is the product solving and how is that benefiting you?
Answering GMB/social media reviews
Marketing Ease
What do you like best about the product?
The help is patient. I am not good with computers and Yext help made it helpful.
What do you dislike about the product?
Sometimes it does take longer than expected.
What problems is the product solving and how is that benefiting you?
Process and tech issues.
Social media white glove service for advisors.
What do you like best about the product?
Easy to reach the team an knowledgeable on the product.
What do you dislike about the product?
Nothing I can think of at the moment. :)
What problems is the product solving and how is that benefiting you?
Hadle advisor websites
Very User-Friendly
What do you like best about the product?
What stands out most about Yext is its strength in centralized data management and structured content delivery across digital platforms. For multi-location businesses, Yext helps maintain consistent and accurate listings on dozens of directories, which is crucial for local SEO.
What do you dislike about the product?
Really don't have many issues with Yext.
What problems is the product solving and how is that benefiting you?
Business details like hours, phone numbers, and addresses often vary across directories, which hurts SEO and customer trust. I like Yext because it is a solution to this.
Great Exerpience
What do you like best about the product?
They are so helpful and knowledge. Willing to think outside of the box to solve problems and truly help find solutions
What do you dislike about the product?
Formatting can be challenging, but some of that is the banking regulations.
What problems is the product solving and how is that benefiting you?
They are great for education on site set up and updates!
Yext and a Non-Profit Organization
What do you like best about the product?
The platform works well for very large consumer businesses who require a large footprint.
What do you dislike about the product?
The platform does not work well for smaller businesses or non-profit organizations with niche audiences.
What problems is the product solving and how is that benefiting you?
Yext helped get our listings public.
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