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Fairly New User Review
What do you like best about the product?
Seems like a great platform to get the word out about what we offer, keep the world informed, boost your SEO and do it all compliantly with the company's blessing :)
What do you dislike about the product?
So far none that I know of about Yext specifically. Our company has policies and procedures to follow on how to update contact information that can be obscure, so it can be easy to confuse who is in charge of assisting with what.
What problems is the product solving and how is that benefiting you?
Our company maintains Yext as the only platform we can use for managing SEO and online information for our business, so they chose it for us.
New user of Yext
What do you like best about the product?
It replaces a more cumbersome system for updating ads for each promotion. The best feature for me is that when the store is closed for a holiday, I only need to update it on the Yext site and not a multitude of sites.
What do you dislike about the product?
It took me a while to figure out how to override a promotion that we were doing different than corporate.
What problems is the product solving and how is that benefiting you?
It is faster to upload a ad on Yext than it was with our other system. However, there is a feature on the other system that did not carry over (i.e. design before and after projects)
Love YEXT
What do you like best about the product?
The convince of having everything together and using AI to respond to reviews!
What do you dislike about the product?
I have not really found anything that frustrates me.
What problems is the product solving and how is that benefiting you?
Responding to all of thew review websites.
Great CMS to work with
What do you like best about the product?
I have been using Yext for almost a year on a daily basis, I can say that thanks to the vast number of features, it's easy to get quality pages deployed and updated in a short time as a software engineer. Different types of pages are quick to set up and running for both a shared preview for the client and locally. The platform is easy to understand, the SDKs are relatively well prepared for modern developer experience needs, resulting in quick experience when starting out with building websites. From my experience, the contributors to the open source libraries of Yext responded in timely manner, addressing the issues in days. The features fit most requirements of businesses, I sparingly had to reach out to or suggest third party tools.
What do you dislike about the product?
From a software engineer perspective, error messages on platform and while using the software libaries are not always very clear.
What problems is the product solving and how is that benefiting you?
Managing web content and search experiences for different sized webpages.
Easy Implementation/Setup and Quality Customer Service
What do you like best about the product?
I like that Yext allows our company to manage numerous listings in one place. It has streamlined any updates we may have to our Google Business Profile and Apple listings, as well as other sites. We use Yext almost daily and have had little to no issues.
What do you dislike about the product?
The downsides of using Yext are that it can be a bit tricky to learn the platform at first, however, they offer excellent assistance and customer service as well as a Yext Knowledge Base and Hitchhikers group which can help answer any questions.
What problems is the product solving and how is that benefiting you?
We have over 75 Google Business Profile and Apple listings and Yext has streamlined the process of updating them, like office hours, adding updates, changing numbered, etc.
Yext is a game changer
What do you like best about the product?
All my content in one platform. I can easily update multiple sites.
What do you dislike about the product?
Initial training was lacking when we first signed on.
What problems is the product solving and how is that benefiting you?
Yext pushes data to our WordPress site, Google Apple.
Keeps us organized.
Keeps us organized.
Overall happy with Yext managing 1200+ entities
What do you like best about the product?
Yext makes it easy to manage multiple locations at scale, which is huge with so many entities. I also like that support is pretty great and updates often. I use Yext every day for various things, including managing location data and posting social events.
What do you dislike about the product?
Yext is great. The only real dissatisfaction I have is with things out of Yext's control, such as Apple integration (in so much as allowing showcases to overlap) and Bing data issues which take a while to resolve (on Bing's side generally).
What problems is the product solving and how is that benefiting you?
Yext allows bulk management of 1200+ listings. It also allows bulk posting of events, which is huge. This allows us to utilize our directory listings more effectively.
What’s better than Yext
What do you like best about the product?
It’s A.I generated for easy response saving time
What do you dislike about the product?
Nothing I love It’s A.I generated for easy response saving time
What problems is the product solving and how is that benefiting you?
Yext is helping me respond to guest reviews in a timely manner
Yext is very convenient and easy to use
What do you like best about the product?
How it is very easy to navigate and has all the social media in one so it makes posting on multiple pages more efficient
What do you dislike about the product?
I do not have any downsides, Yext has been a great tool for us
What problems is the product solving and how is that benefiting you?
I can manage all of social media for multiple pages in one platform
GMB management
What do you like best about the product?
Ability to manage all online listings and google bulk verification.
What do you dislike about the product?
Delays between review posting and visibility in yext.
What problems is the product solving and how is that benefiting you?
managing our GMB locations and providing insight into review monitoring and response
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