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Yext is an easy tool to update all retail locations and sync up web presence for optimal SEO value.
What do you like best about the product?
The new ability to add temporary hours has been useful during the pandemic. My favorite option is to update multiple locations in bulk.
What do you dislike about the product?
I have not experienced any downsides of using Yext.
What problems is the product solving and how is that benefiting you?
Yext solves syncing up correct information across several online directory platforms. This results in better listing rankings and SEO value.
Recommendations to others considering the product:
Yext is the local listings leader that other platforms/services model after. Yext has thought of everything and more that you need to manage listings and reputation online.
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Powerful and Easy to Use
What do you like best about the product?
Everyone at Yext is very easy to work with and reliable. The support team is responsive and knowledgable. My favorite thing about Yext is it makes it easy to manage 200+ profiles.
What do you dislike about the product?
I've had issues accessing some pages, where I would be redirected to a 404 page. Luckily, the support team is quick to respond and able to complete my request right away.
Some features aren't clear and I had to watch a 40+ min webinar just to figure it out.
Some features aren't clear and I had to watch a 40+ min webinar just to figure it out.
What problems is the product solving and how is that benefiting you?
We have over 180 mortgage loan officers and we have people move locations all the time. As an SEO specialist, it is my responsibility to make sure their online listings are up to date. Yext makes it extremely easy for someone like me to update their online directories.
Recommendations to others considering the product:
If you're trying to improve/maintain your online presence or your local SEO, then Yext is perfect for you.
A Partner, Not Just a Vendor
What do you like best about the product?
Our partnership with Yext has been wonderful for our marketing and digital efforts. We always feel like Yext is on our team, not just selling us a tool. We're listened to, consulted with, and made to feel important in all our plans with Yext. They're helping us shape several digital initiatives that are growing the company.
What do you dislike about the product?
Nothing, they're great. Hope we get more great Yext events soon!
What problems is the product solving and how is that benefiting you?
Lead generation. Local search. Citation consistency. Streamlining our marketing data. Solving internal process and operations issues.
Yext, the sad decline of once great organization.
What do you like best about the product?
Citation services. Although, their relationships with industry aggregator's has greatly declined from what it was five years ago.
What do you dislike about the product?
The lack of customer services and shady renewal operations.
What problems is the product solving and how is that benefiting you?
aggregator listings
Recommendations to others considering the product:
Yext use to be a wonderful company. I've have suggested Yext services to hundreds of clients over the past 10 years. Last year I became a Certified Partner with Yext.
I noticed a few years ago that the levels of service were declining.
Look at all the bad reviews growing quickly across the internet and you can see there is a major problem with Yext.
I noticed a few years ago that the levels of service were declining.
Look at all the bad reviews growing quickly across the internet and you can see there is a major problem with Yext.
Yext is great and easy to use tool
What do you like best about the product?
Most of the sites are listed. Much easier to navigate and I also love their customer service very quick to answer and to the point Solutions’s. Overall a great tool for listing management platform would suggest everyone to use it
What do you dislike about the product?
I feel it kinda expensive, for small business it works be very beneficial and some sites don’t have much business listening options that too can be added it works be really great.
What problems is the product solving and how is that benefiting you?
I am saving my time and that’s what is important for my business And my employees are happy too.
Recommendations to others considering the product:
Overall a good powerful platform to handle your local directors and a pricy one too. But good for it guys
You know what is FASCINATING?
What do you like best about the product?
It is a basic program that posts business listings.
What do you dislike about the product?
SOCIAL SITE MANAGEMENT:
If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages.
CANCELLATION POLICY, NO GRACE PERIOD, AND NO REFUND POLICY
First off, please note that you have to provide cancellation within writing 30 days prior to the end of your contract. If you do not, Article 3.1 of the "automatically renewed" contract will lock you in for a minimum $6000+ ($3000 bi-yearly) annual fee. There is absolutely NO GRACE PERIOD to reverse the charge. So if you don't put an automatic reminder on your own calendar or renewal emails go into your spam folder, you're screwed.
When you try to request a refund 2 days after the renewal, they say "Sorry. Article 3.1 has locked you into a new contract." So shady and such a poor business model by Yext. This wasn't a customer coming to them 6 months in. They were contacted the day it was reflected on the bank statement. My advice, if you are signed up with Yext already...contact them to disable automatic renewals so that you don't end up in an expensive vicious cycle of renewing bills and renewing contracts. But my better advice is to support another service that makes honest money from people who actually want the service.
If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages.
CANCELLATION POLICY, NO GRACE PERIOD, AND NO REFUND POLICY
First off, please note that you have to provide cancellation within writing 30 days prior to the end of your contract. If you do not, Article 3.1 of the "automatically renewed" contract will lock you in for a minimum $6000+ ($3000 bi-yearly) annual fee. There is absolutely NO GRACE PERIOD to reverse the charge. So if you don't put an automatic reminder on your own calendar or renewal emails go into your spam folder, you're screwed.
When you try to request a refund 2 days after the renewal, they say "Sorry. Article 3.1 has locked you into a new contract." So shady and such a poor business model by Yext. This wasn't a customer coming to them 6 months in. They were contacted the day it was reflected on the bank statement. My advice, if you are signed up with Yext already...contact them to disable automatic renewals so that you don't end up in an expensive vicious cycle of renewing bills and renewing contracts. But my better advice is to support another service that makes honest money from people who actually want the service.
What problems is the product solving and how is that benefiting you?
We used Yext for NAP listings. We've realized that there are better and less expensive NAP listing providers out there for small agencies such as MOZ Local that don't have a minimum fee but rather allow you to pay per client account.
Great People, Product, and Partner
What do you like best about the product?
Yext is very effective at keeping data consistent across many locations. As a Yext Partner, TimeTrade is empowering Yext customers to feature TimeTrade click-to-schedule links on their digital channels, so people can easily book appointments with them.
What do you dislike about the product?
There are no aspects of the product I dislike. It's awesome.
What problems is the product solving and how is that benefiting you?
Enabling people to schedule appointments from Yext's digital channels.
Yext is an effective tool for our organization
What do you like best about the product?
It was easy to set up, and easy to navigate.
What do you dislike about the product?
I think it is a little pricey, but within the scope.
What problems is the product solving and how is that benefiting you?
Letting our customers/members know where we are, when we are open, etc.
Works somewhat as expected.
What do you like best about the product?
Ability to update information on multiple directories to help business listing's visibility on Google.
What do you dislike about the product?
Support does not always know how their own dashboard functions and are not always helpful when troubleshooting issues with large groups of multiple entities.
What problems is the product solving and how is that benefiting you?
Able to generate graphs with Google My Business analytics for business owners.
Recommendations to others considering the product:
Works well if you are only looking to use for a small amount of businesses. You will get frustrated at the on boarding process until you understand the limitations of the Yext dashboard in relation with Google My Business. Definitely recommend over other similar services from other companies, but don't expect perfection.
A Feature-Rich Listings Management Tool but Cancellation Has Been a Nightmare (Updated Aug. 2020)
What do you like best about the product?
The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.
What do you dislike about the product?
Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).
Review Update: Our team genuinely enjoyed using Yext and the customer service team, up until the end, was best-in-class from my perspective. We had to make a platform change simply because things changed at our agency and we could no longer justify the cost. Once we fulfilled our initial contract and gave notice that we weren't going to be renewing (I believe they require a 30-day notice and we provided nearly 60 days notice) , we received a confirmation but were then charged "mistakenly" once the original contract expired — putting the onus on us to request a refund. From there, it was basically radio silence from their team, and we had to dispute the charge on our credit card after being strung along for weeks by Yext's team. I normally give companies the benefit of the doubt in these situations (mistakes happen, and I had no intention of updating this review originally), but they've made it clear they're either trying to fluff their sales figures by waiting to give us a refund of a substantial amount of money, or they simply don't care enough to make it right/keep us updated in the process.
Review Update: Our team genuinely enjoyed using Yext and the customer service team, up until the end, was best-in-class from my perspective. We had to make a platform change simply because things changed at our agency and we could no longer justify the cost. Once we fulfilled our initial contract and gave notice that we weren't going to be renewing (I believe they require a 30-day notice and we provided nearly 60 days notice) , we received a confirmation but were then charged "mistakenly" once the original contract expired — putting the onus on us to request a refund. From there, it was basically radio silence from their team, and we had to dispute the charge on our credit card after being strung along for weeks by Yext's team. I normally give companies the benefit of the doubt in these situations (mistakes happen, and I had no intention of updating this review originally), but they've made it clear they're either trying to fluff their sales figures by waiting to give us a refund of a substantial amount of money, or they simply don't care enough to make it right/keep us updated in the process.
What problems is the product solving and how is that benefiting you?
Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.
Recommendations to others considering the product:
Shop around. This is a great platform, but it is among the most expensive to use out of all the ones I found in the mix (e.g., BrightLocal, Moz, etc.). Yext appears to offer better service and support, and the fact that the platform is locked into Google and Bing via APIs means that manually entered data in the platform always takes priority, which is essential.
Update: Be very wary if you're worried about getting locked into a contract with them. I'm not saying that my experience is the same one that everyone else will have, but Yext is no doubt an expensive platform, and we've had a substantial amount of money floating with them because their cancellation process has been less than transparent and customer-friendly.
Update: Be very wary if you're worried about getting locked into a contract with them. I'm not saying that my experience is the same one that everyone else will have, but Yext is no doubt an expensive platform, and we've had a substantial amount of money floating with them because their cancellation process has been less than transparent and customer-friendly.
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