Reviews from AWS customer
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Yext is very convenient
What do you like best about the product?
I like that is houses all my approvals in one spot. The ease to approve on thig after the next
What do you dislike about the product?
The chunkiness of the site on a mobile device
What problems is the product solving and how is that benefiting you?
Solves getting sites approved to be published for client facing material
Ease of Use
What do you like best about the product?
Centralized Content Management: It allows businesses to manage, centralize, and update digital knowledge about their products, services, and locations simultaneously
What do you dislike about the product?
Customer Support: Sometime we have mixed experiences with Yext's customer support, citing delays or lack of resolution.
What problems is the product solving and how is that benefiting you?
Inconsistent Information Across Platforms: Businesses often struggle to keep their information consistent across various digital platforms. Yext solves this by providing a centralized platform where businesses can manage and update their information across all digital channels simultaneously
CX Approved for Review Responses
What do you like best about the product?
It's super easy to respond to all reviews coming in from different platforms. Loving the addition of Ai responses to make it easier!
What do you dislike about the product?
I would love if the reporting could be a bit more personalized. It would also be great to be able to see the pictures attached to a review within Yext instead of having to go into the native platform the review was left in.
What problems is the product solving and how is that benefiting you?
It's made it very easy for the CX team to respond to all reviews, both negative and positive, in one place and in a very timely manner.
Timely integration with publishers
What do you like best about the product?
Easy to use
Timely integration with publishers
support team follows through
Timely integration with publishers
support team follows through
What do you dislike about the product?
platform needs to be refreshed. Same look and feel for years
What problems is the product solving and how is that benefiting you?
Syncing locations to publishers for business listings.
Helpful and Easy to Use
What do you like best about the product?
I like the simplicity of the products and portals. The customer service team is also extremely responsive and helpful.
What do you dislike about the product?
Sometimes there might be small bugs/glitches on the portals.
What problems is the product solving and how is that benefiting you?
They are the platform for our websites
User Friendly Software
What do you like best about the product?
It is very simple to manage platforms, change holiday hours, and respond to reviews. This is a platform we use daily and has been easy to implement.
What do you dislike about the product?
We have had some integration issues but Yext has been prompt in resolving.
What problems is the product solving and how is that benefiting you?
Review responses, updating listings.
ML Experience
What do you like best about the product?
Simple user interface and easy drag and drop to add images.
What do you dislike about the product?
The ability to change sections by widgets
What problems is the product solving and how is that benefiting you?
They are able to help with seo for searching optimization.
Easy to use
What do you like best about the product?
Easy to use and navigate, would recommend to colleagues.
What do you dislike about the product?
I have not found anything to dislike as of yet.
What problems is the product solving and how is that benefiting you?
Being able to help our reviewers and give the best quality care.
Good Customer Service
What do you like best about the product?
I like being able to reach out via email to the Yext associates and receiving quick service from a real person.
What do you dislike about the product?
I dislike the fact that the headshots for certain team members keep disappearing from website randomly.
What problems is the product solving and how is that benefiting you?
They are helping us keep our website up to date.
Not very user friendly but it could be my firm.
What do you like best about the product?
It works for the most part
Organization
Work flow
Organization
Work flow
What do you dislike about the product?
Bugs
No way to save a draft
Uploading photos are a pain
limitations on customization
No way to save a draft
Uploading photos are a pain
limitations on customization
What problems is the product solving and how is that benefiting you?
N/A
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