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Great tool!
What do you like best about the product?
I love that YEXT makes it so easy to manage all of our entities in one place. The Hitchhikers training program is very user-friendly and teaches you how to make the most out of the program.
What do you dislike about the product?
YEXT can be overwhelming at first, but once you utilize the community and training program, you can get familiar with how everything works.
What problems is the product solving and how is that benefiting you?
It helps me easily manage information about my business.
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Yext is a forward thinking partner and are always there to help us
What do you like best about the product?
There are always there to help with solutions to our problems
What do you dislike about the product?
It can be expensive, but it is worth it!
What problems is the product solving and how is that benefiting you?
Yext helps us sync our data for thousands of listings, which would not be sustainable to handle manually. This leaves time to manage other projects!
Great platform to receive your reviews from different channels in one place.
What do you like best about the product?
The platform allows you to enter different locations with their business hours and you can even appropriate holiday hours. Anytime you update hours it automatically reflects on Google and you have the ability to schedule the times as well. If you schedule holiday hours or emergency changes, the hours revert back to regular times automatically upon schedule completion.
What do you dislike about the product?
We have come across an issue with ours business hours being changed due to some technical issues. This is not a fault of Yext, but as people who are not IT employees, it can be frustrating, trying to figure things out or understand the language relayed back to us from support.
What problems is the product solving and how is that benefiting you?
It's really convenient having all of our views in one place. That is a timesaver. Also, the alerts that reviews have been posted are very helpful as well.
Very user friendly and easy to use
What do you like best about the product?
The platform is very simple but powerful. Also has many articles to help with anything you may need help with. Stays up to date pretty frequently
What do you dislike about the product?
Sometimes the listings close or there are issues uploading, but very rare.
What problems is the product solving and how is that benefiting you?
Yext makes managing multiple listings very simple and easy.
Great Experience: Yext saves me and my organization tons of Time!
What do you like best about the product?
I like being able to easily input information into the knowledge graph for it to be synced across the web.
What do you dislike about the product?
It seems like google listing sometimes will show offline (closed) on GMB but not in the Knowledge Graph. Not sure if it's a Google issue or Yext. To potentially implement an Open/close status/notification.
What problems is the product solving and how is that benefiting you?
Having one place to input the information allows me and my team to save a lot of time. Yexts platform is very easy to navigate and easy to understand.
Marketing Director
What do you like best about the product?
Yext helps to connect our 100+ locations and ever-growing business to other platforms, building the SEO.
What do you dislike about the product?
Having to reach out to Yext Support & a Yext rep. Sometimes receiving different information to solve a problem.
What problems is the product solving and how is that benefiting you?
Yext has helped to get negative & wrongful reviews down, make it easy to talk to the support team, get quick responses & follow ups.
Experienced Yext user
What do you like best about the product?
The hands-on customer support and easy access to all of your data in one place.
What do you dislike about the product?
Have had a couple of issues exporting data off the platform.
What problems is the product solving and how is that benefiting you?
I use yext to reply to reviews in one place
Very Satisfied Client
What do you like best about the product?
Yext has a top notch client service and tech team. They are very solutions oriented, professional and quick to respond. I know I can always count on their support!
What do you dislike about the product?
It would be great to be able to see competitive analysis within the Yext dashboard.
What problems is the product solving and how is that benefiting you?
Yext has done an amazing job of helping to consolidate our physician and location listings including GMB management and verification. They have streamlined and simplified many manual processes including creating an API connectin to our physician and location database.
Strengthened our brand awareness and perception & makes our lives easier
What do you like best about the product?
Yext helped simplify everything we were doing and bring it into one matrix- we have over 150 locations in our fleet. Before Yext, managing those listings was extremely manual; now we can manage all information in one place. Our partners at yext are also experts and have helped with countless issues over the past few years, they are always there to help whenever we need it.
What do you dislike about the product?
Our account representative Lillian was amazing and we miss her. If there's anything we dislike it's that she is no longer on our account. We have had great experiences with the platform.
What problems is the product solving and how is that benefiting you?
Aligning information across all of our store listings.
Easy to use platform
What do you like best about the product?
Great customer service and easy to use platform
What do you dislike about the product?
There are limited integrations and analytics
What problems is the product solving and how is that benefiting you?
Managing multiple locations
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