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Streamlined Location Management with Yext
What do you like best about the product?
I find Yext really useful for managing location information and hours across over 150 pet care facilities. It makes managing everything centrally much easier, without the need to log into each listing separately for each location. I like its functionality and how it can do a lot of cool things. A specific feature I appreciate is its ability to consistently publish to so many listings sites quickly and easily.
What do you dislike about the product?
The UI is sometimes a little tricky/things aren't where you expect them to be, and sometimes various fields just don't update the way I would expect when we publish updates.
What problems is the product solving and how is that benefiting you?
I use Yext for managing location information & hours across 150 pet care facilities. It simplifies central management, avoiding logging into each listing individually. It quickly publishes to many listing sites.
Essential for Monitoring and Updating Listings
What do you like best about the product?
I use Yext to monitor all of our Map/Directory listings for our 150+ locations, and we consider it essential software. I appreciate that Yext allows us to standardize and keep track of our listings efficiently. What I like most is the speed; I can bring a new branch online within the same day. The Sync functionality is particularly valuable since it allows me to push corrections or updates within minutes. Within the Listings service, I have zero complaints as everything works great. Even though I wasn't there for the initial setup, I found it easy to learn using the original person's notes.
What do you dislike about the product?
We test piloted a couple other Yext services but they ended up not being the right price or fit for us. Specifically, we thought the Reviews tracking service was expensive. We also weren't convinced that AI monitoring would have the appropriate level of human connection.
What problems is the product solving and how is that benefiting you?
Yext is essential for standardizing and tracking our 150+ location listings. I appreciate its speed, allowing new branches online the same day, and the Sync feature for quick updates.
Solid Support and Industry Publisher Network, Needs Platform Modernization
What do you like best about the product?
I appreciate that Yext is one of the strongest and oldest vendors in the business, with a hospitality publisher network that rivals most competitors. It's also great to receive close support from our Customer Success Manager, managed services, and support team. The hotel-focused integrations ensure our properties' amenities, policies, and brand content are distributed accurately, reducing gaps between brand intent and guest experience. The support team knows our business model well, and we can tap into benchmarking data to understand industry trends.
What do you dislike about the product?
In my opinion, the Yext platform and reporting technology could use modernization. When previewing other vendors, the user interface was often more advanced than Yext's platform and simplified the daily tasks of SEO Managers. We lean on Yext heavily for their support team and publisher network, but would really like to see an overhaul to the platform experience.
What problems is the product solving and how is that benefiting you?
Yext manages accurate, brand-consistent hotel data across thousands of IHG properties, supporting local SEO and closing visibility gaps. It acts as a single source of truth, improving booking and loyalty outcomes by keeping attributes current at scale.
Great Service, Minor Cost Concerns
What do you like best about the product?
I really appreciate Yext for its great customer service and excellent account management. The team is engaged with our account and understands our business needs, which makes a significant difference.
What do you dislike about the product?
Yext can be costly compared to competitors, and the social features aren't very advanced.
What problems is the product solving and how is that benefiting you?
Yext helps push our business information to partners and assists owners in understanding their local visibility.
User-Friendly Platform with a Helpful Support Team
What do you like best about the product?
How user friendly the platform is, and how helpful the support team is
What do you dislike about the product?
Things seem to take a long times sometimes, like adding a new location
What problems is the product solving and how is that benefiting you?
Allowing our franchisees to have access to update their google listings. Helps eliminate that from our workload.
Versatile, Powerful Platform That Scales with Your Business
What do you like best about the product?
Yext's versatility enables businesses of varying scales to leverage features optimally suited to their specific requirements.
What do you dislike about the product?
Yext is super powerful, but the navigation can be clunky. It often feels lik you have to click a lot to get where you're going, or use the quick tool bar to find a pages that might have been moved or renamed.
What problems is the product solving and how is that benefiting you?
Yext has really helped our organization by streamlining listing info across hundreds of platforms, letting us update everything from one spot instead of managing multiple platforms.
Robust Platform with Outstanding Support
What do you like best about the product?
I like the customer service at Yext. The customer service team is very prompt and easy to work with. Whenever I have a problem, even if it's not directly related to Yext but maybe connected to Google, the Yext team is always happy to jump in, help, and give me a recommendation on how to fix it. Additionally, I find that using templates is very helpful. Once you have a proper template set up, populating all of the information is very straightforward and doesn't take much time.
What do you dislike about the product?
I don't wanna say that this doesn't work well for me. I just don't prefer to use it. And that is reviews. I use reviews elsewhere. I use a platform called Podium. It just integrates more seamlessly with our internal processes so I gather reviews that way. Versus gathering them through Yext.
What problems is the product solving and how is that benefiting you?
Yext ensures our stores have correct hours and seasonal descriptions on Google, keeping our listings updated.
Quick, Easy Onboarding and Simple Information Management
What do you like best about the product?
Onboarding was quick, informative, and easy to follow. The platform makes it simple to update and manage our information whenever changes are needed, which has been a big plus for our team.
What do you dislike about the product?
One area for improvement would be the packaging. It would be helpful to have more flexibility there, along with the option to pilot or trial Scout once our data is fully integrated into the platform.
What problems is the product solving and how is that benefiting you?
Yext is helping us scale and manage our directory listings more efficiently. It allows us to expand our presence across more platforms while keeping our information consistent and accurate. This is especially valuable as we look to integrate with emerging AI platforms and ensure our data is accessible and reliable wherever customers are searching.
Easy, Well-Organized Service That Just Works
What do you like best about the product?
It's service is easy, everything is on place.
What do you dislike about the product?
It's platform can be rigid and at times can be lacking in customization.
What problems is the product solving and how is that benefiting you?
Citation creation and optimization, social media scheduling and publishing and review management
Extremely Helpful for Managing Digital Directories from a Single Source of Truth
What do you like best about the product?
Extremely helpful managing and updating digital directories from a single source of truth.
Also has great connectivity with our guest experience team to manage reviews.
Also has great connectivity with our guest experience team to manage reviews.
What do you dislike about the product?
Some functions are difficult to manage and discover.
What problems is the product solving and how is that benefiting you?
Keeping our restaurants up to date across digital directories, this allows us to action changes quickly and keep our guests up to date on any changes.
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