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Yext is a one stop shop for all your needs
What do you like best about the product?
The ablitly to make wide spread changes to multiple locations with one simple upload. The ease to make these changes and ablity to intergrate them with multiple platforms makes it a one stop shop. Customer support is top notch and extremly helpfull.
What do you dislike about the product?
There really is no downside to using Yext.
What problems is the product solving and how is that benefiting you?
Location management from phone numbers, hours of operation, reviews ect.
Powerful Info Distribution for your Digital Presence
What do you like best about the product?
Yext allows for rapid expansion of access to deep location information for business to be in the right place at the right time for their customers to access. The tool set is robust, allowing for a variety of capabilities to grow your business.
The customer support team is fantastic, and integrations are available and varied to consume and translate data in many ways.
The customer support team is fantastic, and integrations are available and varied to consume and translate data in many ways.
What do you dislike about the product?
The major challenge of Yext can be the scope of functionality. It can be daunting to manage, and feel like you're actually maximizing everything available within the platform.
What problems is the product solving and how is that benefiting you?
Yext gives us the ability to leverage the expansive data we house internally to benefit through organic traffic generation and consumer connectivity across the internet.
Great User Experience
What do you like best about the product?
The customer support team is exceptional, offering 24/7 assistance via chat, email, and phone. The comprehensive knowledge base and tutorial videos are also great resources for new users.
Pros:
User-friendly interface
Highly customizable
Excellent collaboration tools
Reliable performance
Outstanding customer support
Pros:
User-friendly interface
Highly customizable
Excellent collaboration tools
Reliable performance
Outstanding customer support
What do you dislike about the product?
Nothing really! I do love all of the features.
What problems is the product solving and how is that benefiting you?
Ease of use and visibility
Brand manager assigned to us is phenominal
What do you like best about the product?
Stephanie Yoon, our brand manager at Yext is extremely responsive and helpful. I have made mistakes several times causing errors and she has always helped me navigate how to fix it. We have repeatedly asked for how to improve our usage while being understaffed and the team has continiously made sugggestions, helped us with proof of concept and shown us what it would look like long term.
I love not having to have to email 4 different people. The dev team at Yext has navigated through several problems due to our legacy systems and complex needs.
I love not having to have to email 4 different people. The dev team at Yext has navigated through several problems due to our legacy systems and complex needs.
What do you dislike about the product?
it is hard to quickly see at a glance the status accross multiple platforms. I often have to look at 4+ pages to see what hours are being displayed in out entity, apple, google, closures, etc.
I wish there was a way to be able to see how google geolocates an addres. Our delivery service frequently has problems with how google geolocates an address and part of that seems to be based on where we put the driving direction pin on the entity. When google does not recognize an address because it is brand new construction, the driving directions often end up incorrect because of how google geolocation sets where the store is located for driving directions.
I wish there was a way to be able to see how google geolocates an addres. Our delivery service frequently has problems with how google geolocates an address and part of that seems to be based on where we put the driving direction pin on the entity. When google does not recognize an address because it is brand new construction, the driving directions often end up incorrect because of how google geolocation sets where the store is located for driving directions.
What problems is the product solving and how is that benefiting you?
helping us with googlke posts, review management, and localaized marketing. Those are new things they are helping us utilize. we primarily use it for google and apple listings, along with a locations page used in our app
This software really does work and help my SEO numbers.
What do you like best about the product?
I like the knowledge graph and that all my information across multiple platforms can be chnaged at one time.
What do you dislike about the product?
I do not think I understand it's full potential.
What problems is the product solving and how is that benefiting you?
It is streamlining our information across multiple platforms. Which in turn helps our SEO numbers.
Wonderful team and great integrations.
What do you like best about the product?
The teams and their willingness to help.
What do you dislike about the product?
wish there was slightly more transparency in how they are able to work with google, Fb etc.
What problems is the product solving and how is that benefiting you?
the misses of google.
Good, but can be better
What do you like best about the product?
The tool works wonderfully and provides a lot of insight as to what people are looking for.
What do you dislike about the product?
The company doesnt really provide one on one meetings to help achieve your goals.
What problems is the product solving and how is that benefiting you?
We use it for the search funtionality
User friendly, reports are tricky to learn at first.
What do you like best about the product?
The response in real time and alalytics.
What do you dislike about the product?
Support in the begining was great but didn't continue which was frustrating trying to pull reports for the business when we didn't know how.
What problems is the product solving and how is that benefiting you?
We can watch and learn from our customers and support with SEO understanding that Google takes in review response into our rank.
YEXT IS AWESOME-O
What do you like best about the product?
Yext enables me to make edits to numerous locations fast and easy with no errors.
What do you dislike about the product?
The response from the service team can be up to 10 minutes. LOL
What problems is the product solving and how is that benefiting you?
Yext keeps pur branch information updated fast and easy across 70+ platforms
I've always been pleased using Yext!
What do you like best about the product?
Their customer support! Always very responsive and happy to help!
What do you dislike about the product?
The lack of ability to help when having issues with a particular platform. It's not always in Yext control, although I've run into issues where the platform is of no help and I cannot make any progress with my issue.
What problems is the product solving and how is that benefiting you?
Yext seamlessly syncs my business to many other platforms. This benefits me by saving my time and energy having to individually upload my business to each platform.
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