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Thank You!
What do you like best about the product?
The customer service is amazing! From signing on with Corey, to working day-to-day with, Kim, and now working on launching pages with Zach and Eva, our experience with the Yext team has been outstanding. They're so knowledgable, easy and efficient to work with.
What do you dislike about the product?
There's not much I dislike. Can't think of anything at the moment!
What problems is the product solving and how is that benefiting you?
NAP, SEO, review management, online reputation, local pages for each of our locations
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A Year in Review...
What do you like best about the product?
My support Team. They are wonderful and help me thru when i feel lost. They make the process easy.
What do you dislike about the product?
i dislike the fact that i have to rewrtie a facility to associate with a doctor. If the doctor has multiple practices i have to manually add them in their record rather than choose from a list of practices in the system
What problems is the product solving and how is that benefiting you?
A source of truth.
Recommendations to others considering the product:
Highly recommended. If you need measurables for your business, you will get it here. You will be on top of social media, and what is being said about your company. This is critical for your Brand, your reputation is everything.
Easy Tool To Manage Hundreds of Locations
What do you like best about the product?
Our Yext representative handles our account questions very quickly. Yext is also proactive when it comes to providing suggestions, updates and best practices to make sure we are getting the most out of the product.
What do you dislike about the product?
Not much at this time. The product has really helped us manage our locations perfectly.
What problems is the product solving and how is that benefiting you?
We have a unique set up where our store hours may change at a moments notice & Yext helps us make these changes and update dozens of listings quickly and efficiently.
Recommendations to others considering the product:
We use this on a large scale for over 700 store locations. Yext provides us the ability to manage our store hours across multiple listings and update these hours quickly. Especially around the holidays, when store hours can vary, Yext has proven solutions to get these hours updated in a timely fashion. Without Yext, we'd be left to update these store hours by ourselves across all listings, which would be a tremendous undertaking.
Experienced, Great Customer Service, Amazing Results!
What do you like best about the product?
We've had a great experience during our partnership with Yext. We always feel we have the full support of our account team and they really want to see us succeed. They are easy to get in touch with and always does projects above and beyond what's needed.
What do you dislike about the product?
There's not much that we dislike about Yext. We've had a great partnership thus far and their are no complaints on this end.
What problems is the product solving and how is that benefiting you?
Yext has helped us clean up our search listings across the web and help us keep that information consistent on a daily basis. Being in the restaurant industry, search listing information can make or break you. Yext has been an important factor in helping us get on the right track and stay there.
Mostly content
What do you like best about the product?
Yext makes it easy to disseminate business info out to many different platforms at once.
What do you dislike about the product?
I wish the price per location wasn't so high, so that we could have all of our locations within the platform.
What problems is the product solving and how is that benefiting you?
Yext provides efficiencies in terms of pushing out our information across directories in one single entry. We are also able to see that 3-pack/Google My Business listings are taking traffic away from organic listings.
Recommendations to others considering the product:
Try to have your Yext account rep set up recurring meetings to discuss ways to optimize the platform for your business.
Great tool to manage local branch page content and SEO
What do you like best about the product?
Yext is a powerful tool to oversee branch page content syndication and distribution. It integrates well with Google My Business, Facebook, Yellowpages and other local citation cites.
What do you dislike about the product?
It can get quite expensive depending on the number of locations. It is designed for enterprise level location management.
What problems is the product solving and how is that benefiting you?
Yext helps us publish and syndicate location info easily at scale. It also helps us with boosting the local SEO for our branch locations.
Great integrated platform
What do you like best about the product?
Yext offers online listings management, reviews, management, local SEO and so much more all within one platform - a great way to condense what could easily be multiple contracts with other companies.
What do you dislike about the product?
Pricing can be steep but worth every penny - no dislikes!
What problems is the product solving and how is that benefiting you?
We've been able to clean up online listings for over 400 locations and have used the Knowledge Manager to control store hours, addresses and other important assets across the full chain.
Our company buys and moves offices a lot, and Yext enabled us to correct our local online presence.
What do you like best about the product?
Accurate and consistent online presence offers greatly improved website ranking and increased visitors.
What do you dislike about the product?
Would be nice to work with Yext in person.
What problems is the product solving and how is that benefiting you?
We corrected and completed hundreds or thousands of online sites and improved our website rank; greatly increasing our visitors.
Recommendations to others considering the product:
You can't afford not to.
Go directly through Yahoo instead of Yext!
What do you like best about the product?
Nothing. Absolutely nothing at all. All fake. All sales. Lost money. Please Refund.
What do you dislike about the product?
We didn't see our business on Yahoo map anymore like it used to be for 13 years. Yahoo directed us to Yext. We got talked into subscribing. We told them what we wanted. We filled out everything they asked. They told us it would take 30 days to see our business on the map and other things to match up. After about a month, we did finally see our business on there. Problem is, it didn't last. I think it lasted a total of 2 months, we even kept our Yext info site and acct updated for months following and still nothing. We were back off the map almost the entire time being signed up, still are today, not within any search engine searches, and my subscription ends next month. Needless to say I'm not using them again. A complete waste of $500 for the 6 mos we paid. Turns out you can actually go through Yahoo directly and pay less! We got ripped off so warning others. Probably won't be going through Yahoo either. I'm done with Yahoo & Yext altogether, unless it's free.
What problems is the product solving and how is that benefiting you?
They DID NOT put us on the map.
Recommendations to others considering the product:
Go through Yahoo directly if you want to be on their map. Yext does not work.
If you want to waste your money, start using Yext!
What do you like best about the product?
Yext has a pretty good integration with a lot of directory listing, they have the most comprehensive list of directories, but not all of them are important, or make the actual change for your location.
What do you dislike about the product?
To start using Yext they show you a demo, a super nice scenario where everything is working like a charm, but they don't offer any trial period or anything. After that they will make you sign a contract for one year for X amount of locations, it doesn't matter if you really manage that amount or not, they will charge you anyway.
There is NO WAY you can cancel your contract with them!
If you check your locations with other free solutions out there you will find that your listing is not accurate, even do they (Yext) guarantee you will have the correct information in all your listings.
In a period of 2 months they change my rep several times, and every time I asked for support they were offline and they write to me back the next day or the other and I'm paying to them a lot of money!
When I tried to cancel my plan my rep tried to trick me offering me a lower plan but I had to sign another contract, for one year, starting that moment!
There is NO WAY you can cancel your contract with them!
If you check your locations with other free solutions out there you will find that your listing is not accurate, even do they (Yext) guarantee you will have the correct information in all your listings.
In a period of 2 months they change my rep several times, and every time I asked for support they were offline and they write to me back the next day or the other and I'm paying to them a lot of money!
When I tried to cancel my plan my rep tried to trick me offering me a lower plan but I had to sign another contract, for one year, starting that moment!
What problems is the product solving and how is that benefiting you?
Have accurate information for all my locations in all the listing directories.
Recommendations to others considering the product:
Do not waste your money with Yext, there is another great solutions out there without the hassle of signing a contract!
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