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Powerful Knowledge Graph
What do you like best about the product?
The best part of using Yest is having one central knowledge base containing all the details of one location. We have used this knowledge to automatically keep our listings up to date on so many websites, but also use it to display location-specific information on our own website, app, and emails. We take advantage of custom fields to make it house all kinds of information and use the "labels" as a great way to keep track of which locations have amenities, are participating in a promotion, etc. We find ourselves asking other vendors to integrate to our Yext knowledge graph and labels because it is the best single source of truth. We also find their review response tool easy to use with valuable insights. Although the social posting tool isn't as sophisticated as it could be and doesn't allow for boosting through the tool, it is very handy when pushing content to many child pages.
What do you dislike about the product?
Yext's support service has decreased drastically in the past few months, possibly due to a decrease in staffing. Our dedicated rep is awesome, but getting anything from engineering or support services is difficult. We have had trouble with the pages teams in the past-taking a long time to program even if we provide detailed mockups and native files. Just when we found a great pages rep, they got let go. The pervasiveness of our integration makes changing vendors very daunting, so once you start utilizing the knowledge graph everywhere, you're pretty "stuck" with it, even if service decreases.
What problems is the product solving and how is that benefiting you?
Keeping all of the detailed information about all of our locations up-to-date with one central place housing the ultimate source of truth is the biggest problem Yext is solving. We use it's knowledge graph and labels to power many sites controlled by our company but also hundreds of listing sites across the internet.
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Good sales and pretty good implementation
What do you like best about the product?
Ability to see and update all of our entities in one place
What do you dislike about the product?
Can be too robust with too many features that provide more training than a solution like this should.
What problems is the product solving and how is that benefiting you?
ability to update all of our entities online presence in one place
Great product & services
What do you like best about the product?
Easy to use, customer service is always quick to replay and the webinars are always helpful.
What do you dislike about the product?
Your reps change often, but that's the only bad thing.
What problems is the product solving and how is that benefiting you?
We use it to monitor our reviews and location data.
Saves time and accuracy
What do you like best about the product?
Enter my locations once and then they can get published out to 70+ publishers. Also great to monitor reviews left by patrons.
What do you dislike about the product?
They don't include LIVE API in their standard package.
What problems is the product solving and how is that benefiting you?
Publishing our locations to 70+ publishers to save time.
Great System Easy to USe
What do you like best about the product?
It allows us to populate our listings and control them in one place. In the past you had to log into each listing and now you can control it in one place.
What do you dislike about the product?
There are many different add-ons to the listing. No every company needs all the add ons.
What problems is the product solving and how is that benefiting you?
Yext, helps us manage our listings and add new listings.
One stop shop for online presence management for your business
What do you like best about the product?
I love that it is very simple to use. Having all reviews and analytics available in my dashboard helps me keep track of what I want to see when I need to see it.
What do you dislike about the product?
There is a lot of terminology that is unique to Yext. This has made it an extra step when it comes to training staff on how to use the platform. I wish that terminology would be more common words so anyone could understand.
What problems is the product solving and how is that benefiting you?
Allowing our shops to manage their online presence and have a conversation with in-store customers.
Great tool!
What do you like best about the product?
I love that YEXT makes it so easy to manage all of our entities in one place. The Hitchhikers training program is very user-friendly and teaches you how to make the most out of the program.
What do you dislike about the product?
YEXT can be overwhelming at first, but once you utilize the community and training program, you can get familiar with how everything works.
What problems is the product solving and how is that benefiting you?
It helps me easily manage information about my business.
Yext is a forward thinking partner and are always there to help us
What do you like best about the product?
There are always there to help with solutions to our problems
What do you dislike about the product?
It can be expensive, but it is worth it!
What problems is the product solving and how is that benefiting you?
Yext helps us sync our data for thousands of listings, which would not be sustainable to handle manually. This leaves time to manage other projects!
Great platform to receive your reviews from different channels in one place.
What do you like best about the product?
The platform allows you to enter different locations with their business hours and you can even appropriate holiday hours. Anytime you update hours it automatically reflects on Google and you have the ability to schedule the times as well. If you schedule holiday hours or emergency changes, the hours revert back to regular times automatically upon schedule completion.
What do you dislike about the product?
We have come across an issue with ours business hours being changed due to some technical issues. This is not a fault of Yext, but as people who are not IT employees, it can be frustrating, trying to figure things out or understand the language relayed back to us from support.
What problems is the product solving and how is that benefiting you?
It's really convenient having all of our views in one place. That is a timesaver. Also, the alerts that reviews have been posted are very helpful as well.
Very user friendly and easy to use
What do you like best about the product?
The platform is very simple but powerful. Also has many articles to help with anything you may need help with. Stays up to date pretty frequently
What do you dislike about the product?
Sometimes the listings close or there are issues uploading, but very rare.
What problems is the product solving and how is that benefiting you?
Yext makes managing multiple listings very simple and easy.
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