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Great Partners. Great Platform. Even Greater Performance.
What do you like best about the product?
Ease of reporting and use, templatization of the business listing creation process, engaging and thoughtful account management, Enterprise level solution for the org.
What do you dislike about the product?
Yext as a whole can get price when considering you are tapping into free listing platforms more often than not. That aside, the value and returns gained from a strong organic listing with quality information far outweighs the hard costs on the P&L sheet.
What problems is the product solving and how is that benefiting you?
Ultimately, we have 135+ US Locations and Yext helps us not only unify our location data but make sure it is fully optimized for quality SEO, member experience for directions and that our listings accurately present the quality of our spaces.
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Update All Your Online Business Info in One Place!
What do you like best about the product?
It saves me time since I can update all my business info on one place, such as hours of operation, holiday hours, menu items and other business attributes.
What do you dislike about the product?
Some of the fields in the Business Entities Description Information I'm not sure how to complete. Things like: Geomodifier, Neighborhood, Impressum, what3words address, website overrides, etc.
What problems is the product solving and how is that benefiting you?
It's definitely saving me time having everything in one place for all 8 of our locations.
Great service tho manage all your directory needs
What do you like best about the product?
The number of directories they push to and their technical knowledge of how each handles data. Their support team is fantastic
What do you dislike about the product?
Not much. They have provided a solution for all our needs
What problems is the product solving and how is that benefiting you?
Getting our location data out to this many platforms is a real challenge. We have too many locations and not enough staff to effectively manage this. Yext makes it easy
Amazing team of people to help you navigate a user friendly website
What do you like best about the product?
I love how user-friendly the platform is. There are countless resources to help you understand how to navigate the website. Also, the Yext team is fantastic at responding when you need help.
What do you dislike about the product?
So far, there is not much I don't like. I'm not sure if this exists but I would like a comment section to suggest new updates. Not a dislike, simply a suggestion
What problems is the product solving and how is that benefiting you?
Creating a centralized location where we can manage all of our locations in addition to streamlining the online reputation management process for our managers. In addition, we've used this to increase our SEO. We've seen an increase in our SEO search by 20% in the first month of implementing Yext.
Yext: One Stop Solution for Marketing and E-Commerce
What do you like best about the product?
Yext allows me to create stunning landing pages which makes it easy to catalogue products and services on search engines.
What do you dislike about the product?
Seldom have I encountered any flaw while using Yext.
What problems is the product solving and how is that benefiting you?
Local listing management.
Site search help transform website visitors into loyal and quality customers.
Reputation management.
Site search help transform website visitors into loyal and quality customers.
Reputation management.
Frustrating and time consuming.
What do you like best about the product?
It does help get listings corrected but you have to do a lot of work.
What do you dislike about the product?
Support is non-existent and the entire UX is uninstinctive. It may be affordable but it's run out of someone's garage seemingly. Spend more-and get more.
What problems is the product solving and how is that benefiting you?
It cleans up 80% of your listings and you essentially do the rest
Functionality is good, but have had several account managers that has caused lack of support.
What do you like best about the product?
Access to all of the location/entity hours and reviews.
What do you dislike about the product?
Lack of support, largely due to changing account managers and not having consistency with them.
What problems is the product solving and how is that benefiting you?
Efficiency in responding to reviews and making updates to Google listings.
Yext is user friendly and a great resource for businesses & customers.
What do you like best about the product?
Yext is very responsive and able to be customized to your liking. The reps are amazing to work with and the support department is very fast at responding to issues.
What do you dislike about the product?
There is not much that I dislike about Yext. However, I do wish we were able to get responses to technical questions and integrations answered a bit sooner. Overall there is not much that I dislike about Yext.
What problems is the product solving and how is that benefiting you?
Yext provides us the search experience on the front page of our website. This allows users to perform searches and access vital information quickly. Also, Yext provides location services to allow users to search for a Banking Centers very quickly.
Yext helped us organize and manage 200+ listings across multiple channels
What do you like best about the product?
The most significant benefits of Yext are data consolidation and entry into new publishers. Yext allows us to house all information and details of each of our 200+ locations in one place. Since signing up with Yext, we have been able to create profiles on publishers that we otherwise would not have had time to do. Leads from some of the smaller publishers have already come through!
What do you dislike about the product?
For the more prominent publishers that require authentication, it has been difficult to sync our profiles into the system. I am still not 100% confident in that process.
What problems is the product solving and how is that benefiting you?
The largest pain point that Yext solves is profile management across publishers. Before, if we wanted to change the description of a location's profile, we had to change each profile for that location. Now, we make one change on the Yext platform, which reflects across all publishers.
Yext is versatile, growing, and impactful
What do you like best about the product?
I enjoy that Yext has a comprehensive learning platform (Hitchhikers) and a board for ideas. Yext also has a lot of useful data analytics that are customizable based on the insights you are trying to gather. Our Yext representative has also been very supportive and accessible.
What do you dislike about the product?
Yext has many features that are costly, especially for a growing business like ours. If there were ways to access stronger solutions without having to always pay high prices for it, that would be awesome.
What problems is the product solving and how is that benefiting you?
Yext is allowing us to have visibility on all of our listings and continue to update them in a streamlined way. Yext also is benefiting us by giving us analytics that we can use to inform our decisions made at a regional level.
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