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A flawed tool that barely makes it easier than managing all the profiles yourself.
What do you like best about the product?
You can have your business information on multiple platforms and see where your information is listed.
What do you dislike about the product?
1. The status of a listing is often not correct ... it says "synced" but not actually synced
2. The support team is atrocious, it: a) doesn't respond on time, b) doesn't do what you ask them to, c) will provide conflicting information in the same ticket, d) give totally inconsistent responses as to whether they can do something
3. Duplicate resolution and merge requests --- Yext claims they can do that and monitor for it, but neither do they monitor, help you merge, or suppress duplications -- in fact you have to do most of the work yourself
4. Data sync is inconsistent ... even if you update data it doesn't always migrate to all the platforms, so you have to check individual platforms which defeats the whole purpose of Yext
5. We paid for a healthcare subscription, but we only get 2 healthcare specific directories, and they're very obscure ones; this is because we are "healthcare locations" and we weren't given that information before paying extra for the subscription
2. The support team is atrocious, it: a) doesn't respond on time, b) doesn't do what you ask them to, c) will provide conflicting information in the same ticket, d) give totally inconsistent responses as to whether they can do something
3. Duplicate resolution and merge requests --- Yext claims they can do that and monitor for it, but neither do they monitor, help you merge, or suppress duplications -- in fact you have to do most of the work yourself
4. Data sync is inconsistent ... even if you update data it doesn't always migrate to all the platforms, so you have to check individual platforms which defeats the whole purpose of Yext
5. We paid for a healthcare subscription, but we only get 2 healthcare specific directories, and they're very obscure ones; this is because we are "healthcare locations" and we weren't given that information before paying extra for the subscription
What problems is the product solving and how is that benefiting you?
It allows you to be on more directories than you would normally be on, and have all of your data in one place.
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Specific product for specific need
What do you like best about the product?
Listings - The promise of improving your internet appearance organically via consistency in information
What do you dislike about the product?
The setup - as a previous small biz customer, the self guided knowledge graph in 2021 was great, easy and able to update credit card info easily. Purchased for a new small biz in 2022, treated like an enterprise account, required docusign, more confusing user interface, and kickoff call which was completely irrelevant. Rather than kicking off how to change my Facebook photo branding, maybe kickoff with how to login to my knowledge graph, what hitchhikers is, how to make an entity and turn it into a listing.
What problems is the product solving and how is that benefiting you?
We have inconsistent data across platforms; we're using yext to create uniformity.
Simple & Effective
What do you like best about the product?
The clean layout makes it clear what data lies where in the platform.
What do you dislike about the product?
I haven't discovered any downsides with this platform yet.
What problems is the product solving and how is that benefiting you?
The problem that Yext solves for us is how to allow for continued updates to listings and keep our data clean and organized.
Great service
What do you like best about the product?
We like being able to manage all our reviews from one spot and the flexibility with folder structures and labels is helpful. Having hours API to other key services is of great value. The service does increase the accuracy and timeliness of information. Our account rep has been very helpful.
What do you dislike about the product?
Sometimes Apple doesn't update as quickly as we would like.
What problems is the product solving and how is that benefiting you?
It is saving us time in terms of responding to reviews and keeping data current.
Very helpful to keep organized
What do you like best about the product?
The ease of updating bulk data, makes changing our hours much more tollerable
What do you dislike about the product?
i wish yext were compatible with tripadvisor and apple maps
What problems is the product solving and how is that benefiting you?
yext helps me quickly update hours on most of our listing for our multiple locations which change often
Good for listings management volume
What do you like best about the product?
I like that the knowledge graph is easy to search and with recent upgrades, it's easy to see how many licenses remain. I most like that the listings management happens automatically (for the most part).
What do you dislike about the product?
The upload process needs work - it is difficult to do on your own and contacting support isn't overly helpful. Unfortunately, Yext is no longer optimized for my industry so I feel a lot of square peg, round hole moments with my listings. I don't like that there are times when there are issues with listings that are not escalated to me so unless I go in and check each one, it could be incorrect for any length of time. Ultimately, I dislike being made to feel like a small fish in a big pond. I understand we may not be their biggest client, but I don't particularly like being made to feel like it.
What problems is the product solving and how is that benefiting you?
We have many entities and locations and Yext helps manage the online directory listings for each. It helps us by saving time and resources from having to do it internally ourselves, which we do not have the manpower to do. If our listings are incorrect, people can't find us, and we can't operate.
Comprehensive platform & great support team
What do you like best about the product?
Easy to use platform and hands-on support
What do you dislike about the product?
No issues to report. Great platform so far
What problems is the product solving and how is that benefiting you?
We have several brands. Yext allows us to work more efficiently, giving us the ability to update our listings and respond to reviews all within the platform.
Yext
What do you like best about the product?
Platform is easy to navigate and the fields are generally easy to understand. Connections into other apps makes the broad system more powerful.
What do you dislike about the product?
Ticketing system for support isn't great - sometimes things could be explained and resolved quicker over the phone - but that really isn't an option.
What problems is the product solving and how is that benefiting you?
Simplifying information across listings.
Just okay.
What do you like best about the product?
syncing of multiple GMB businesses at once.
What do you dislike about the product?
The reporting is confusing and empty. Does not support Yelp listings. Support tickets are left open for weeks.
What problems is the product solving and how is that benefiting you?
syncing of multiple GMB businesses at once.
Great software for local SEO
What do you like best about the product?
Easy to use, and you can see things like duplicates and problems very easily. Good way to post to Google Business too.
What do you dislike about the product?
Sometimes it's tricky to navigate to the correct view, but really with practice it's a great tool
What problems is the product solving and how is that benefiting you?
Keeping all of our client's local listings up to date and current and in one spot.
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