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Yext Review
What do you like best about the product?
Yext has been a great experience so far! The tool is easy to navigate and hitchhikers is very helpful.
What do you dislike about the product?
The least helpful piece about Yext is it takes a very long time to make it through all the videos on hitchhikers.
What problems is the product solving and how is that benefiting you?
Yext gives us one platform of truth and allows us to lock down the information on our google pages about our business.
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Yext was sufficient
What do you like best about the product?
We liked yext for listings and reviews. It was good for usage on a small level, but we had to switch to another platform to accommodate the rest of our scale of employees.
What do you dislike about the product?
would be hard to manage a large group of others under our control
What problems is the product solving and how is that benefiting you?
listings and reviews are taken care of through this platform
Superior Service with Yext
What do you like best about the product?
I love the fact my Yext account rep is always presenting new ideas for us to be more efficient and showing us ways to enhance pages while keeping an eye on SEO.
What do you dislike about the product?
Yext is always moving forward with new product development... sometimes we need to temper their enthusiasm and have them concentrate on our core goals.
What problems is the product solving and how is that benefiting you?
Yext helps manage data across multiple platforms, so existing customers and those discovering DXL for the first time receive real-time store information
Yext Makes Life Easier
What do you like best about the product?
The ability to update data for multiple locations at once. The team responds in a quick manner when issues or questions arise and are always willing to go above and beyond to ensure the client is pleased.
What do you dislike about the product?
Not much. I could do without the message that let's you know your request has been received and will get worked on... I would prefer just the confirmation email that my support ticket has been submitted, then hear from the team member with any questions or updates on the requested project. The other customer email seems unnecessary to me.
What problems is the product solving and how is that benefiting you?
From updating our entire location list with new, corrected labels to helping to get illicit/improper reviews removed to working toward launching our Brasil locations in Portuguese - Yext is always helping us to solve problems and better serve our customers.
The Best Way to Mass Update Store Locations
What do you like best about the product?
I can't imagine going back to manually updating store locations. Honestly, I don't know how we did it before. They take the tedious process of going into your multiple store channels (google, yelp, facebook-now apple) and streamline it into one place. Yext is easily one of the most valuable vendors I've used.
What do you dislike about the product?
I wouldn't say there's anything specific that I dislike about Yext. Sometimes the updates get hung up, and you need to wait them out, but all that said, Yext does what it needs to do and does it incredibly well.
What problems is the product solving and how is that benefiting you?
The biggest problem Yext is solving is being able to manage over 150 locations all in one place without any worry that there are any inconsistencies between store channels.
Good service, but onboarding could be improved.
What do you like best about the product?
I like all the different platforms / listing sites that Yext connects to, and I like the visability to what has synced and what has not synced.
What do you dislike about the product?
The onboarding and training could be improved. Also, some of the syncs are not automatic and the updates did not all take and I had to reach out to support.
What problems is the product solving and how is that benefiting you?
Yext helped us update our listings with an apartment community name change and our google pin that was incorrect.
Easy to Use and Makes Business Easier to Maintain
What do you like best about the product?
It's a set it and forget it solution. Once it was set up, it will alert me if there is something that I need to do, otherwise it's one less thing that I have to think about during the year.
What do you dislike about the product?
We have a lot of locations and I wish it was a little more user friendly not having to upload a .CSV file. I would like to be able to choose "select all" or something to that extent to make mass changes.
What problems is the product solving and how is that benefiting you?
We have quite a few locations and if we need to update hours or a phone number, we can do it all in one place vs. having to search the web to make sure that all is updated correctly.
Powerful Knowledge Graph
What do you like best about the product?
The best part of using Yest is having one central knowledge base containing all the details of one location. We have used this knowledge to automatically keep our listings up to date on so many websites, but also use it to display location-specific information on our own website, app, and emails. We take advantage of custom fields to make it house all kinds of information and use the "labels" as a great way to keep track of which locations have amenities, are participating in a promotion, etc. We find ourselves asking other vendors to integrate to our Yext knowledge graph and labels because it is the best single source of truth. We also find their review response tool easy to use with valuable insights. Although the social posting tool isn't as sophisticated as it could be and doesn't allow for boosting through the tool, it is very handy when pushing content to many child pages.
What do you dislike about the product?
Yext's support service has decreased drastically in the past few months, possibly due to a decrease in staffing. Our dedicated rep is awesome, but getting anything from engineering or support services is difficult. We have had trouble with the pages teams in the past-taking a long time to program even if we provide detailed mockups and native files. Just when we found a great pages rep, they got let go. The pervasiveness of our integration makes changing vendors very daunting, so once you start utilizing the knowledge graph everywhere, you're pretty "stuck" with it, even if service decreases.
What problems is the product solving and how is that benefiting you?
Keeping all of the detailed information about all of our locations up-to-date with one central place housing the ultimate source of truth is the biggest problem Yext is solving. We use it's knowledge graph and labels to power many sites controlled by our company but also hundreds of listing sites across the internet.
Good sales and pretty good implementation
What do you like best about the product?
Ability to see and update all of our entities in one place
What do you dislike about the product?
Can be too robust with too many features that provide more training than a solution like this should.
What problems is the product solving and how is that benefiting you?
ability to update all of our entities online presence in one place
Great product & services
What do you like best about the product?
Easy to use, customer service is always quick to replay and the webinars are always helpful.
What do you dislike about the product?
Your reps change often, but that's the only bad thing.
What problems is the product solving and how is that benefiting you?
We use it to monitor our reviews and location data.
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