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Best Listing Provider I've Used
What do you like best about the product?
Super user friendly, all-in-one magic tool, and incredibly reliable support.
What do you dislike about the product?
While there's a lot you can do there are some nuancens where you cannot do certain things because of the set up. Also, I wish I could respond to reviews for Google/App Store & Indeed/Glassdoor.
What problems is the product solving and how is that benefiting you?
We have a many locations and it's incredibly easy to manage them all via Yext.
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Great Platform with Powerful Functionalities
What do you like best about the product?
We transitioned from another listing and review generation platform and are very happy with Yext. After the initial implementation, we are enjoying the platform all the tools that it offer us for all of our locations and professionals. Support team is easy to get ahold via email and can usually resolve an issue quickly, or at least provide ETA from the publishers' side. I am on the platform daily and find it to be intuitive and simple to use for the first part.
What do you dislike about the product?
Initial implementation took longer than expect, and there were promised and implicit features that turned out needed additional work or not readily available. It is also very important to start the work with a knowledgeable CSM to keep a constant line of communication to ensure our goals and needs are addressed.
What problems is the product solving and how is that benefiting you?
We needed 1) expand the number of publishers our listing are going to and 2) a programmatic way to deploy review requesting and manage it in an intuitive platform. Yext met both after our initial onboarding and implementation.
Realtime updates
What do you like best about the product?
Seamless interface for all our store hours and location details
What do you dislike about the product?
I dont see any reason to dislike as of now.
What problems is the product solving and how is that benefiting you?
We have 1200 + stores. All location timings and open status are seamlessly managed with API interface
Yext have given us a massive boost in our organic search traffic
What do you like best about the product?
Yext is an excellent platform, very configurable and allows us to keep on top of our SEO with a very lean internal team. Customer success and account team are available and help us to make best use of the platform and the implementation partner we used to integrate with the platform (Dentsu) were excellent.
What do you dislike about the product?
No downsides as yet, I've found Yext to be a good partner
What problems is the product solving and how is that benefiting you?
Yext allows us to manage our search listings from one central place, which means customers can see details about our menu, opening hours and info about our restaurants clearly in Google maps and other publishers. We were performing badly in local search, and migrating to Yext Pages has almost instantly given our organic traffic numbers a boost. The implementation process was very well managed, and our new restaurant pages are much more effective at driving customers to our main calls to action than before.
Yext is a great tool that makes working for an international franchise much easier.
What do you like best about the product?
Being able to bulk edit entities, especially during holidays.
What do you dislike about the product?
It's very robust and requires multiple team members to manage different aspects of the platform.
What problems is the product solving and how is that benefiting you?
N/A
PABLO´s FEDEX REVIEW
What do you like best about the product?
The best part is that the support team answers really fast. Another thing that I like is all the possibilities you can have with Yext regarding my entitites.
What do you dislike about the product?
Probably the fact that I need to use really often the support email because there are things that I probably do not know or features that are not available for my profile
What problems is the product solving and how is that benefiting you?
The fact that I am the only person that manages information of more than 1,000 entities across Latin America.
Great tool to manage listings for franchise businesses
What do you like best about the product?
Yext has great analytics reports available to compare our listings' growth over the years. I like being able to build custom reports. It's also easy to schedule listing updates and monitor reviews that come in for all of our locations. We have 80+ offices, so Yext helps us keep our Facebook, Google, and Yelp pages up to date.
What do you dislike about the product?
No option to create and manage LinkedIn pages for locations
What problems is the product solving and how is that benefiting you?
It saves us time by allowing us to update multiple listings and locations. It also helps us stay on top of negative reviews that come in with review monitoring.
It was a good Platform to manage Reviews
What do you like best about the product?
It helped us manage our google, Yelp, and other social media reviews.
What do you dislike about the product?
The admin and user portal was a little overwhleming to use and a little hard to learn upon first use. Definitely had more functionality that was beyond what we needed.
What problems is the product solving and how is that benefiting you?
Yesxt helped us reply to customer reviews via social media and Google reviews. It helped us also contact the customer if they had a good or bad experience in our stores.
Very helpful tool to watch online metrics and manage reputation
What do you like best about the product?
Review management made easy. Everything in one place.
What do you dislike about the product?
Distrust their findings sometimes. Data doesn't always seem trustworthy.
What problems is the product solving and how is that benefiting you?
HAving everything under one roof - cuts down on time spent managing our large franchise.
Managing 70+ directories at once couldn't be easier.
What do you like best about the product?
Being able to manage 70+ different directories in one place and lock them is fantastic. The simplicity of updating business information in one place and so many places is a user's dream.
What do you dislike about the product?
While there is almost nothing to dislike about Yext, the information you have updated and submitted doesn't seem to stick in some instances. When you go back into the listings, you will find that the business information has reverted to the original.
What problems is the product solving and how is that benefiting you?
Yext solves the problem of incorrect business information online by providing a platform for businesses to manage and update their digital knowledge across various online directories and platforms.
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