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Yext Experience
What do you like best about the product?
I do like how this program keeps contact information correct across all channels. I also like being able to see all reviews in one location and even reply directly from Yext. Having an average score of so many out of 5 is also great for reporting purposes.
What do you dislike about the product?
I dislike the organization of the site. It takes a bit of getting used to. This could also be due to a site upgrade that happened and changed how things look. It was difficult to get acclimated at first.
What problems is the product solving and how is that benefiting you?
We're able to keep current and correct contact information for each of our campuses throughout the US. In addition, we're able to see all of the reviews coming in and an average score of what our students think of us when it comes to online reviews.
Recommendations to others considering the product:
I highly recommend connecting with the rep you're assigned and working with them closely to get the proper training. The organization of the site is the only thing truly lacking, in my opinion, and feel that addressing this ahead of time would have made the transition to this new software a whole lot easier.
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Easy to Use for a Quick Win
What do you like best about the product?
Quick response from our rep and easy to use.
What do you dislike about the product?
Yext only suppresses duplicate/incorrect data and does not clean it up from the root source. ie. Once you leave Yext, all the bad listings come back.
What problems is the product solving and how is that benefiting you?
We use Yext to clean up bad listing data and as a best practice to keep our NAP data accurate for Local SEO
Super easy way to manage online listings for 140 sites
What do you like best about the product?
Love that Yext understands Google Business Pages and Google Maps and all other listings. We are thrilled that all our locations and their changes and pages can be manager with a single platform.
What do you dislike about the product?
The previous month's analytics don't populate until the end of the month.
We also have to manually suppress duplicates.
We also have to manually suppress duplicates.
What problems is the product solving and how is that benefiting you?
Managing 140 locations all in one place helps us with consistency of listings. This has contributed to improved SEO and improvement in patients being able to find us easily. This has minimized confusion that was present when each location manager their own directory listings.
Yext + Sport Clips = Winning Combination
What do you like best about the product?
It does start with the people around you. Communication with Tyler and Stacey has been superb. It has allowed us to create deeper discussion and insight. Providing exactly what we except which lays the foundation across our system to building winning strategies.
What do you dislike about the product?
Attribution. There are a few attributes that would have been nice specifically in a franchise model.
What problems is the product solving and how is that benefiting you?
Duplicate listings. Updating all store information from a single source. Locking down information. Providing Clients accurate information to drive better trust with search engines.
Optimal Location Management Software
What do you like best about the product?
The Yext CMS platform is easy to use and intuitive. Its simplistic model is also easily shared with other users across the hundreds of offices we have across the country.
What do you dislike about the product?
There is nothing that I dont like at this time.
What problems is the product solving and how is that benefiting you?
Increasing online visibility through organic means through directory listings such as Google and optimized landing pages. We have seen a 200% growth year over year through these two mediums.
Two Thumbs Up
What do you like best about the product?
Yext provides a universal place to go in an update information across all our studios - and as a result, has taken something that was tedious and labor intensive and made it much more simple. We have a much higher degree of confidence that our information is consistent and accurate across networks.
What do you dislike about the product?
Nothing that we dislike, but it would be great if YEXT would start to play in industry verticals a little more. For example, we'd love to keep our information consistent across yoga directories as well as the broader network.
What problems is the product solving and how is that benefiting you?
One of the biggest business problems we've been able to solve with Yext, aside from streamlining how we update information across our studios, is to be able to universally post content across all of our local studio Facebook pages. As a result of this functionality, we are now able to communicate news, events and student/teacher highlights at a local level, which helps to build and celebrate each of our communities in a unique way.
Review of Yext platform
What do you like best about the product?
I like the ability to manage a number of top directory listings and aggregates in one spot to help with consistency and clients online presence
What do you dislike about the product?
it can be tough for clients that I manage to access their own listings directly to add pics, etc when its all housed under Yext. i have run into issues where we would have to release listing, have clients claim them and then revert back once thats done. can be a big pain. would love to be able to let clients easily access their own listings that are under Yext...more easily
What problems is the product solving and how is that benefiting you?
consistency within listings, which has a direct benefit to seo
Recommendations to others considering the product:
Make is easier for businesses to access their profiles when their marketing company has then set up with yext
Great functionality and support comes at a price
What do you like best about the product?
The platform is comprehensive and easy to use, with lots of data.
What do you dislike about the product?
All services and add-ons come with a hefty price tag.
What problems is the product solving and how is that benefiting you?
Local optimization and NAP (name, address. phone #) consistency. Local store pages and store locator.
Recommendations to others considering the product:
Make sure you have the budget!
Don't Use Them, They Will Leave You Stranded.
What do you like best about the product?
Well the ease of the program as eventually understanding what the purpose of the program does etc.
What do you dislike about the product?
The lack of communication and assistance with the company. Once you purchase it's like they just leave you stranded and hope for the best. They don't care about your goals or long-term strategies as an agency.
What problems is the product solving and how is that benefiting you?
We are trying to resolve a disolution with our contract. We're hoping to resolve the issues so we don't have to go to collections or attempt to share our negative experience over the web.
Recommendations to others considering the product:
Just be sure to read the contract well and be sure to hold them accountable with their assigned team. They will become less concerned about you after awhile...
Yext Makes it Easy
What do you like best about the product?
The ease of setup and the quickness of the data sync
What do you dislike about the product?
The cost of additional feature add-ons while in the middle of a client contract cycle.
What problems is the product solving and how is that benefiting you?
Inconsistent and missing location information. Clients often have data inconsistencies and manually management is time consuming
Recommendations to others considering the product:
You get what you pay for. Look at the additional features.
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