What do you like best about the product?

Best GUI and user friendly interface which helps users to understand and work easily.

What do you dislike about the product?

Less training documemts available so reading the user guide is not help a lot

What problems is the product solving and how is that benefiting you?

Used in one of the IoT project for high cloud integration and work real time data transfer.

What do you like best about the product?

-Highly Secured
-A lot of features when it comes to security
-I love the geotagging option
-User-friendly interface
-Bulk user uploads
-Bulk devices upload
-Easy Onboarding option
-Watson integration

What do you dislike about the product?

-User account password reset is hard
-When I try to reset the password for my account, the verification code arrives late
-Some security features are limited to certain Android/IOS versions

What problems is the product solving and how is that benefiting you?

We are resolving issues with security by introducing MDM solutions into the company to manage mobile devices. IBM Maas369 with Watson took care of this security issue for us,

Recommendations to others considering the product:

Highly recommended due to its fast and easy deployment.

What do you like best about the product?

One of the most impressive recent developments from IBM MaaS360 is the introduction of AI-Assisted Policy Guidance and "Summarize" features (rolled out in early-to-mid 2025).
This feature is impressive because it directly addresses the overwhelming complexity of modern Unified Endpoint Management (UEM) for IT administrators.
What it does: Instead of forcing administrators to navigate hundreds of toggles and policies, the AI engine can "summarize" existing policy configurations to explain their intent and impact.
Why it's impressive: It moves beyond simple automation and into context-aware guidance. It can analyze a policy and recommend improvements based on the desired goal (e.g., strengthening security for BYOD) while also providing a high-level summary of the implications of those changes.
This, along with the rollout of the new Native Enterprise App Catalog for iOS and the Fast Start program for SMBs, shows a clear focus on simplifying the experience while tightening security, reducing setup times, and leveraging AI for practical, daily decision-making.

What do you dislike about the product?

IBM MaaS360, particularly when paired with Watson AI, improves performance across IT operations, device management, and end-user productivity through automation and intelligent insights. It aims to reduce device configuration time by up to 85-90% and decrease help desk tickets by 50%.
Here are the key areas where MaaS360 can improve performance:
1. IT Operations and Deployment Speed
Rapid Device Enrollment: Drastically reduces setup time using over-the-air (OTA) enrollment, Zero-Touch for Android, and Apple Business Manager.
Automation of Routine Tasks: Uses Action Orchestrator to automate device actions and maintenance, such as patching and OS updates, reducing manual workload.
Centralized Management: Provides a single console (Portal Home) for managing diverse endpoints (iOS, Android, Windows, macOS, IoT).
Faster Troubleshooting: Enables remote support and screen-sharing sessions to diagnose issues without in-person visits.
2. End-User Productivity
Secure Access to Resources: Provides Single Sign-On (SSO) and seamless access to enterprise apps, email, and content.
App Catalog Performance: Offers native performance on iOS/iPadOS for the MaaS360 App Catalog, featuring curated app bundles for faster, more relevant deployment.
Reduced Downtime: Quick over-the-air deployment of security patches ensures devices stay compliant without disrupting user work.
3. Security and Compliance Performance
AI-Driven Risk Insights: Uses Watson to identify vulnerabilities and rank risks, helping IT teams prioritize remediation efforts.
Proactive Threat Defense (MTD): Detects and neutralizes threats like phishing and malware in real-time to prevent security incidents, reducing the time to resolution.
Automated Compliance: Continuously monitors for policy deviations and automatically remediates issues.
4. Cost and Efficiency Optimization
Reduced Support Calls: Decreases the volume of help desk tickets by 50% through automated self-service and improved user experience.
Mobile Expense Management: Helps reduce data costs by 10-15% by tracking usage, setting limits, and identifying high-data-consumption apps.
Streamlined Asset Management: Provides clear visibility into inventory, reducing time spent on audits by 58%.
5. Specialized Capabilities
Fast Start for SMBs: Offers preconfigured policies specifically for smaller businesses to get started in minutes rather than weeks.
Frontline Worker Support: Enables secure, specialized kiosk modes and non-GMS device management for industries like manufacturing and logistics.
These improvements in performance are achieved through a cloud-native SaaS model that allows for instant updates and immediate access to new features.

What problems is the product solving and how is that benefiting you?

Need unified security for endpoints, users, apps & data.

Recommendations to others considering the product:

Yes

What do you like best about the product?

Everything from start to the end as it helped me a lot

What do you dislike about the product?

nothing was like that i or anyone should dislike

What problems is the product solving and how is that benefiting you?

Evertyhing

What do you like best about the product?

The management of the application and console is very friend to publish corporate policies

What do you dislike about the product?

Some configuration issues and support resolves it in 3 days

What problems is the product solving and how is that benefiting you?

It have a separate container which is the basic of MDM.

Recommendations to others considering the product:

It's the best solution for MDM.

What do you like best about the product?

The most helpful thing about Maas360 is it's efficiency in Managing Mobile devices and providing the ability to connect to Exchange for the sending and receiving of emails. The upside to Maas360 is that it's platform monitors and controls the integrity of mobile devices securely.

What do you dislike about the product?

I have no dislikes when it comes to Maas360 as I have always found it to be efficient in it's management of Mobile devices for the send and receiving of Exchange emails.

What problems is the product solving and how is that benefiting you?

I have not had much problems to solve with IBM Maas360 except I had unexpected challenges where after a device was enrolled and after installing the app with the certificate the receive the emails, the policy was either expired or needed to be recreated or revamped in order to continue to function on mobile devices, whether it be apple or android.

What do you like best about the product?

I enjoyed Maas360 support, they were super helpful and always reliable with any bugs/fixes or any help. It was excellent for tracking android devices I was managing about 90 Samsung Tablets, and pulling reports on whether they were checked in or not were really helpful to operations.

What do you dislike about the product?

The interface was a little challenging, took some training and some time getting use too, some of the items that were really simple seemed complicated and renamed.

What problems is the product solving and how is that benefiting you?

Benefits: Tablet Tracking, Management of Tablets, Pulling Reports, Setting ScreenSaves, Policies & Rules, Pushing out updates

What do you like best about the product?

the functionality of the application on ios devices.

What do you dislike about the product?

I wish it would run similar to the native ios app on the phone. It still gets the job done but it looks different and feels different.

What problems is the product solving and how is that benefiting you?

Currently were trying to customize for everyone in our company since every person has user preferences. The benefits of having is that it separates everything from email to contacts on our system.

Recommendations to others considering the product:

Make sure people are comfortable with the app interface.

What do you like best about the product?

It is a full fledged MDM solutions and integrates with any other Software and device seamlessly and friendly admin dashboard

What do you dislike about the product?

It has many restrictions when it comes to managing laptops

What problems is the product solving and how is that benefiting you?

Managing end point user devices, tracking them, Managing end point data, deploying upgrades to software etc.

Recommendations to others considering the product:

Yes

What do you like best about the product?

Watson advisor AI engine, Secure mail having DLP policies

What do you dislike about the product?

Sometimes take time to update the device date

What problems is the product solving and how is that benefiting you?

Securing corporate resources like email, application’s data, web apps