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Excellent Features
What do you like best about the product?
Having used a variety of MDM products in the past I’ve come to the conclusion that mass has the best mix of features with ease-of-use and functionality features much richer than rival products
What do you dislike about the product?
There is really only a few downsides I find the ease of use of some of the features could be better but as is the nature with this kind of software it’s a mix of form and function I’m sure this is an ongoing adjustment from IBM
What problems is the product solving and how is that benefiting you?
We have been able to manage a mobile infrastructure much better in one tool than it has been possible in the past with a variety of other products
Recommendations to others considering the product:
best mix of features with ease-of-use and functionality features much richer than rival products
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A comprehensive product with great customer service!
What do you like best about the product?
The control it provides over mobile devices is excellent and the dashboard makes it easy to monitor compliance with security policies and GDPR requirements.
What do you dislike about the product?
Navigation through the functions and app store could perhaps be slicker
What problems is the product solving and how is that benefiting you?
Maas360 has enabled the company to bring all mobile devices under control to improve security and assist with GDPR compliance
Great Set Up help, easy to use for non technical user
What do you like best about the product?
Fanststic help setting it up dureing the free trial period so we were ready to roll it out swiftly
What do you dislike about the product?
Allowing access to the phones in built apps in kiosk wasnt very intuitive
What problems is the product solving and how is that benefiting you?
Device managment, no more dats wasted on unathorised use or apps
The most unuser friendly software/system I have ever used.
What do you like best about the product?
Struggling to think of 1 positive thing to say about it.
What do you dislike about the product?
The system is not easy to use, the support is next to non existent.
One phone has bene lost/stolen and I tried numerous times to retrieve the phones location and received out dated information on its whereabouts. I have now lost a phone due to this incorrect information. I interviewed a driver due to this information which was incorrect. Causing huge embarrassment. I cannot access and update my devices, I have been waiting for help with setting up devices for over a month. The handsets are on my desk unable to be used.
One device has been reset to factory settings making all my Maas360 settings redundant.
Another device got stuck into Kiosk mode which was unable to be used for over a week until someone got back to me about how ot get it out of said mode.
One phone has bene lost/stolen and I tried numerous times to retrieve the phones location and received out dated information on its whereabouts. I have now lost a phone due to this incorrect information. I interviewed a driver due to this information which was incorrect. Causing huge embarrassment. I cannot access and update my devices, I have been waiting for help with setting up devices for over a month. The handsets are on my desk unable to be used.
One device has been reset to factory settings making all my Maas360 settings redundant.
Another device got stuck into Kiosk mode which was unable to be used for over a week until someone got back to me about how ot get it out of said mode.
What problems is the product solving and how is that benefiting you?
I have tried to terminate my contract as it is useless and not user friendly. There is nothing positive I can say about this system.
Recommendations to others considering the product:
Do not use this system.
Lots of features
What do you like best about the product?
I like the ease in which it deploys to iOS devices
What do you dislike about the product?
Lots of problems with old Androids phones which continue to get stuck and had to be reset in order to load two Maas apps
What problems is the product solving and how is that benefiting you?
It has improved my management of our mobile assets, and exposed problems with how users take care of our devices.
Intuitive cloud and web based solution
What do you like best about the product?
As an operator customer reselling MaaS360 the product is easy for our end-customers to install and use.
It is feature rich combining capability normally associated with different products. As it is cloud based it automatically updates all it's customers to the latest version.
It is feature rich combining capability normally associated with different products. As it is cloud based it automatically updates all it's customers to the latest version.
What do you dislike about the product?
Have not identified specific deficiencies at this point.
What problems is the product solving and how is that benefiting you?
Mobile Device Management
Data expense control on mobiles
Mobile threat management
Data expense control on mobiles
Mobile threat management
Recommendations to others considering the product:
Consider your business requirements for device management across all device types: smartphones, tablets, laptops etc - MDM/MAM, threat management, data control. Would one solution meet all of these requirements.
What kind of in-life management do you envisage, i.e. who is going to day-to-day manage the MDM deployment. Would Watson have a beneficial role in this?
Consider your current LAN environment.
1.Are you happy to utilise a cloud based solution?
2. Are there other specific IT capabilities (e.g. SSO) you would like to enable?
What kind of in-life management do you envisage, i.e. who is going to day-to-day manage the MDM deployment. Would Watson have a beneficial role in this?
Consider your current LAN environment.
1.Are you happy to utilise a cloud based solution?
2. Are there other specific IT capabilities (e.g. SSO) you would like to enable?
Initially overwhelming but easy to use and easy to set up. Great product.
What do you like best about the product?
Policies are easy to change and quick to take effect. Also the policy options are quite extensive, so lots of options ot play wiith.
Users are easily added and edited.
Tracking users with mapping.
Users are easily added and edited.
Tracking users with mapping.
What do you dislike about the product?
Software has caused occasional glitches where users either are logged out, forced out of kiosk mode or I even had one user fully de-register from Maas360.
What problems is the product solving and how is that benefiting you?
Compartmentalising the phone has been a brilliant tool, giving user only what they need to work with no distractions. Also obviously any changes to this can be altered simply, quickly and remotely.
Powerful functionality
What do you like best about the product?
MaaS360 gives a huge amount of control meaning there is no chance of end users downloading restricted items etc. It also gives - from a compliance viewpoint - control of our devices
What do you dislike about the product?
I do sometimes feel the interface is not intuitive - with complexity comes difficulty to locate functions
What problems is the product solving and how is that benefiting you?
Preventing random downloads of apps (particularly games) from end-uers. Ensuring devices are assigned to specific users - and with it - email accounts are automatically set up
Great way to manage devices and applications
What do you like best about the product?
The easy deployment in the portal for users
What do you dislike about the product?
There is almost too many features!!! We are used to not having something this nice.
What problems is the product solving and how is that benefiting you?
We are able to keep up with inventory of our devices (laptops) for the company and we are able to keep up with patching and monitoring.
Recommendations to others considering the product:
Do your research at first. It is a great product. It is a little costly, but in the end it is worth it. We are a startup company and it is a great way for us to keep up with our inventory and making sure that our laptops are up to date with the latest security updates and patches.
Works Great for on the go
What do you like best about the product?
Easy to access and use, allows me to respond quickly.
What do you dislike about the product?
Set up can be lengthy and confusing. Need IT to provide instructions.
What problems is the product solving and how is that benefiting you?
Being able to respond fast to clients and am always accessible.
Recommendations to others considering the product:
it is a great resource
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