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Great MDM with tons of features
What do you like best about the product?
All the device management features and variety of devices that can managed.
What do you dislike about the product?
Sometimes it takes an act of congress to get devices to pick up policy changes or app updates.
What problems is the product solving and how is that benefiting you?
Web browsing and email management on mobile devices.
Recommendations to others considering the product:
MaaS360 is a quality MDM. It has issues just like other MDMs, but support is attentive and fixes issues quickly.
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Useful for professional environment
What do you like best about the product?
It's a reliable system that allows you to set up your email and communications services across several devices. Makes easier for everyone who keep in touch and share the information in no time.
What do you dislike about the product?
Sometimes it's very difficult to connect it with other operative systems beside windows, such iOS (installing it on iPhone, for example)
What problems is the product solving and how is that benefiting you?
Connecting different departments and levels of the same company with the added benefit of having the services in several devices at the same time.
Enterprise management system
What do you like best about the product?
Allows me to download apps from corporate app store
What do you dislike about the product?
Buggy, frequently crashes without warning
What problems is the product solving and how is that benefiting you?
Allows ,e to download restricted apps
IBM MaaS360
What do you like best about the product?
Excellent tool to keep track of our devices, locked them out in case they are stolen/misplaced. Another pretty good feature is that we can distribute applications/OS patches which make our lives easier.
What do you dislike about the product?
Struggled a little bit when setting up the Enterprise App for MacOS since the user manual didn't specify that we need to open the Apps Packager instead to finish the set up, once the CA was installed.
What problems is the product solving and how is that benefiting you?
Ability to track our devices. Great to tool to get easy reports of applications installed, versions, etc.
Recommendations to others considering the product:
Take the opportunity to implement MaaS360
MaaS360 Needs Improvements
What do you like best about the product?
I like that MaaS360 provides a holistic platform for marketing automation workflows, including file storage, project management and overall organization. I use the app too on my phone, which allows me to access email and calendar as well.
What do you dislike about the product?
I use MaaS on a daily basis for marketing workflow, and generally dislike the confusing interface, slow speed and tendency to crash while in the middle of work. The system is extremely outdated and needs some major upgrades.
What problems is the product solving and how is that benefiting you?
MaaS360 allows for a necessary Marketing Automation workflow where creative files can be pushed to the various stakeholders as needed for approval, and final files are stored for reference and source control.
Recommendations to others considering the product:
I would recommend some training before attempting to learn this product, as it’s not necessarily intuitive.
Lack recovery plan and very, very lethargic support.
What do you like best about the product?
Features. The additional control of each device. Android and IOS support
What do you dislike about the product?
Terrible service. Maas360 put us out of business. We've been down nearly 2 weeks. Prior to Maas360, we used JAMF. Never an unscheduled outage.
They put out a release that put us out of business WITHOUT a mitigation strategy.
They put out a release that put us out of business WITHOUT a mitigation strategy.
What problems is the product solving and how is that benefiting you?
MDM.
Recommendations to others considering the product:
Risk of downtime
IBM MaaS360
What do you like best about the product?
I use the app on my samsung galaxy because our company switched to this product for more secure company email & filtering.
What do you dislike about the product?
It dose not let me download more than 1 day of emails. But that could be a restriction from the company I work for.
What problems is the product solving and how is that benefiting you?
We have better spam control and web email security. Especially since we are a healthcare facility.
User friendly
What do you like best about the product?
Allows you to keep track of devices and location
What do you dislike about the product?
Location accuracy is not the best. Needs more work.
What problems is the product solving and how is that benefiting you?
having device information and user information in one central location.
Good Solution with Some Flaws
What do you like best about the product?
Ability to manage Windows, Mac, IOS and Android Systems
What do you dislike about the product?
Issues gathering data on some systems. Would like to be able to refresh the client remotely.
What problems is the product solving and how is that benefiting you?
Management and security for all devices
Our rep was so easy to get a hold of... BEFORE we signed the contract
What do you like best about the product?
It may work well for large accounts, but support/sales don't seem to care about their small accounts
What do you dislike about the product?
Pretty much everything. I haven't found a feature in this software that isn't available for free via ManageEngine
My sales rep 'yes man'd me hardcore. The main thing we were trying to accomplish was to set a policy for our 11 Android users not be able to turn off GPS in the native Android OS. We were having problems with corporate phones in the field not being able to get tracked. He told me we could set this policy remotely, and also deploy our corporate apps remotely. So we signed the minimum 1 year contract for our 11 devices.
Turns out (which seems to be standard practice but I was told up and down that it didn't need to happen) you need to be in person with the phone and do a fresh wipe of the device then install the MaaS360 software. Not the END of the world...but OK, we can individually bring all of these devices in, backup their files, wipe, deploy, reload apps and files...
If that worked. The deployment app just keeps crashing, and support over the phone is happy to take an email request and get back to you with a form response...
Also the remote deployment of apps really just sends a popup notice to the phone with a link to download the app from the Play Store.
I had left numerous voicemails and emails to our MaaS360 rep.. BEGGING him to reply to me. He was supposed to go over deployment and help us get going but he disappeared the day we signed the contract. It's funny because I still get his Spam messages weekly.
I also get an introduction e-mail every 2 months from someone new, who is our new "Account Manager", because our old "Account Manager" has moved on to other things. I tell this person We still never went live and to please just make sure our contract doesn't auto renew. They never reply.
My sales rep 'yes man'd me hardcore. The main thing we were trying to accomplish was to set a policy for our 11 Android users not be able to turn off GPS in the native Android OS. We were having problems with corporate phones in the field not being able to get tracked. He told me we could set this policy remotely, and also deploy our corporate apps remotely. So we signed the minimum 1 year contract for our 11 devices.
Turns out (which seems to be standard practice but I was told up and down that it didn't need to happen) you need to be in person with the phone and do a fresh wipe of the device then install the MaaS360 software. Not the END of the world...but OK, we can individually bring all of these devices in, backup their files, wipe, deploy, reload apps and files...
If that worked. The deployment app just keeps crashing, and support over the phone is happy to take an email request and get back to you with a form response...
Also the remote deployment of apps really just sends a popup notice to the phone with a link to download the app from the Play Store.
I had left numerous voicemails and emails to our MaaS360 rep.. BEGGING him to reply to me. He was supposed to go over deployment and help us get going but he disappeared the day we signed the contract. It's funny because I still get his Spam messages weekly.
I also get an introduction e-mail every 2 months from someone new, who is our new "Account Manager", because our old "Account Manager" has moved on to other things. I tell this person We still never went live and to please just make sure our contract doesn't auto renew. They never reply.
What problems is the product solving and how is that benefiting you?
We failed to go live with MaaS360, it was our first attempt at MDM-- so it was just an expensive learning experience since there are better options
Recommendations to others considering the product:
Don't sign a contract without knowing for sure it does what you want
I think you may also be able to sign up through your cell phone service provider, hopefully without yearly contract
I think you may also be able to sign up through your cell phone service provider, hopefully without yearly contract
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