What do you like best about the product?

The system is intuitive, depending on how you build your portals and workflow steps - you can provide literal step by step guidance to recruits and to hiring managers - making it easier for them.

The social media capabilities for recruiting, job sharing and branding are huge benefits.

The customization available within our portals, workflows, communication tools/templates and onboarding platforms was a huge factor in our selection of iCIMS.

The ease of use regarding not having to do full login for managers to review jobs/approve jobs etc. was huge due to their time/travel demands and as the HR team is supporting a decentralized hiring structure across the US.

The variety of integrations possible with other vendors (background/drug, HRIS systems etc.) as well as the well planned process/experience of accomplishing the integrations is another example of the excellent customer care provided.

What do you dislike about the product?

When and if there are issues with an integration, the ticketing system doesn't allow me to copy anyone outside of my company and it can make sharing information between the two groups who support the tech behind the integration very taxing. There should be an ability to provide a list of "authorized parties" that we can control and update the contact information for (should they periodically change) and that list of persons and their email addresses should be available to us to add to tickets.

What problems is the product solving and how is that benefiting you?

Multiple. Greater volume of well suited applicants, better user experience for candidates and hiring managers, research/reporting (we've only just started use of iCIMS but as our data grows we'll have great ability to research/gain insights into trends.

Recommendations to others considering the product:

Get references from companies that are clients that are of similar size to your organization and utilizing the same features you're considering using. You can get great insights from them about why they like the product and ask questions of persons directly processing within the platform each day.

What do you like best about the product?

This is my 2nd implementation with iCIMS, and I have used the Recruit and Onboarding portals, HRIS integration, bi-directional data feeds to a background vendor, and Agency and Hiring Manager portals. I have also worked on the back end of other HR systems, such as Taleo, PeopleSoft, ADP and SuccessFactors. Comparatively, getting iCIMS up and running and working on the back end is MUCH easier than any of these other systems. Along with that, the iCIMS support and project resources are phenomenal, highly responsive and will go above and beyond to make the system work for your process.

From a systems admin, or recruiter standpoint, the iCIMS online training is incredible and it provides an excellent foundation of the system. With a little bit of internal training and explanation on the company's specific setup, and the intuitiveness of the system itself, people get up to speed very quickly.

What do you dislike about the product?

This is not as much of a dislike for iCIMS, as it is a recommendation to be ready to assign the right resources internally. iCIMS quotes project time expectations, not taking into account who the company has assigned to the project or their experience level, which places unrealistic expectations on the project manager and implementation timeline. Also, iCIMS sells the system as "super easy" to configure, which it is, but without clearly defining the internal resources needed, signoff, testing and adjustment requirements, people who are not knowledgeable about systems implementations start asking "can't we just turn it on"? LOL, no.

One thing iCIMS could do is to outline a real number of hours and duration required of tasks and testing, and provide best practices and recommendations up from for what types of internal company resources are recommended for implementations.

What problems is the product solving and how is that benefiting you?

At both companies, we implemented iCIMS to convert from entirely manually, cumbersome steps in the recruiting, hiring and onboarding process. The intent was to make our HR resources more strategic and efficient in their daily work, and to streamline the time it takes to recruit, hire and onboard a new hire. Moving to this system certainly accomplishes all of those benefits.

Recommendations to others considering the product:

Make sure you have experienced, dedicated, resources to get the system up and running, even if it means pulling them off everything else for a few weeks. That, or hire a contractor with this type of experience. Also, ensure your HRIS system data is streamlined to only what is necessary to create a new hire record, and that your data and fields in the HRIS system is "clean".

Here's the difference in having the right resources and HRIS systems alignment.

At the first company, our HR team were specialists, dedicated to an area of expertise, and we had a very strong and responsive IT team. At the time, the iCIMS implementation was my main focus, and I was assigned an IT and HRIS resource, both with prior implementation experience. We also had several recruiters involved in testing and a dedicated, full-time, iCIMS Administrator. Due to this level of knowledge and support, we had all implementation work completed in less time than the iCIMS estimates.

With regards to the HRIS integration specifically, we had ADP, and a very knowledgeable, prior IT Director, as our HRIS Director, who had taken the time to clean-up our ADP data, prior to the integration, so it made the mapping and testing process seamless.

At the second company, we operate more as a decentralized "generalist" model, and this is a very small part of my daily job. I get pulled away from the project frequently for other priorities. Also, none of our HR resources are familiar with iCIMS, or systems implementations and back-end configurations in general. My project resources have been reassigned several times as well, or left in the middle of a project. Currently, I have two part-time HR resources, with non-overlapping schedules, who are also limited on the amount of hours they can contribute and have many other priorities as well. They are both smart, quick, learners, and are very helpful and supportive, but things move very slow since we cannot get connected or have limited testing time and too many days between meetings. We also have no one from IT aligned.

With regards to the HRIS integration specifically, our ADP system is set-up with multiple company codes, due to acquisitions which have not been fully integrated and have separate time and attendance systems and benefits plans, along with a lot of "required" fields, which means we have had to add a ton of fields to iCIMS, and the recruiters will have to manually assign unique position numbers in iCIMS to ensure the feed is mapped correctly. We will streamline the new hire keying process some with the HRIS integration, but certainly not as much as we could have if we had integrated acquisitions into our systems and benefits from day one, and had not assigned them to multiple company codes.

What do you like best about the product?

I love the customization of iCIMS. They keep on top of best practices and are continually developing new ways to integrate newer technologies. I've recently attended a collaborative workshop in Philadelphia that iCIMS hosted for current and prospective users. They don't just stop with an ATS; they go above and beyond to grow their system is ways that users need and continue to educate their users on ways to get the most out of the system.

What do you dislike about the product?

Generating custom reports can be very time consuming and difficult. The freedom to customize everything can lead to a lot of frustrations if you're having trouble locating the filters or functions you need. Once you are able to figure it out though, you can run a report and filter just about anything you can think of.

What problems is the product solving and how is that benefiting you?

Sourcing and tracking a candidate's application and multi-step interview process. Online paperwork for new hires through the Onboarding feature. Length of employment with our company. Length of time to fill a req. Improving quality of candidates that we're interviewing.

Recommendations to others considering the product:

Do it. You will not be sorry.

What do you like best about the product?

It has significantly increased our candidate pool because this system will still capture candidate information even if they abandon the process before they hit submit. Many other ATS do no have that capability.

What do you dislike about the product?

iCIMS does need to have reports that arr a combination or job profiles and person profiles. For example, I can run a report on time to fill for the company, for locations, for job titles, for job grades, etc. However, I cannot run a report on a hiring manager's average time to fill. A metric like this could be really helpful for workforce planning with new and future requisitions.

What problems is the product solving and how is that benefiting you?

We have lowered our Time to Fill across the company from 81 Days to currently 57 Days. This has been a huge accomplishment, and can really speak to the value of having a very clear communication strategy that iCIMS can help with.

Recommendations to others considering the product:

Make sure you have all of the potential recruiters in on the implementation process, instead of just one leader.

What do you like best about the product?

I think the ability to connect other systems into iCIMS using their API is a huge benefit. There is rarely a one size fits all SAS solution, and iCIMS curbs this by making their robust API available to users to import and extract data from their platforms,

What do you dislike about the product?

There were certain actions we could not take via the API, like the ability to disassociate people from workflows (this was at the time iCIMS 14 was around).

What problems is the product solving and how is that benefiting you?

Being able to consolidate our many disparate business systems into a centralized location for users to be able to create job requisitions and recruit talent was our business problem we aimed to solve. We realized that with iCIMS there was so much more to just a system to recruit. There is also the social distribution tool that is a huge benefit when trying to recruit talent.

Recommendations to others considering the product:

I would definitely recommend also looking at their Onboarding software.

What do you like best about the product?

The streamlining of our onboarding processes. The time cut from having to have new employees fill out their new paper work their first day to doing everything online before their start date has helped tremendously! The reporting feature is also a great way for us to track metrics that we weren't able to before.

What do you dislike about the product?

There are so many features that is hard to learn them all!

What problems is the product solving and how is that benefiting you?

We are putting multiple processes into one system so it is easier to keep track, especially when we are hiring so many new people at this time. We are able to complete almost aspect of the recruiting and onboarding process through the system so it cuts out all of the separate excel sheets and check lists that I had to use before!

Recommendations to others considering the product:

This is definitely a tool that is worth every penny. However, it is imperative you attend all the meetings and trainings prior as when you go live, there are so many things you need to know! The recorded trainings are very helpful if you are unsure on how to do something and support is always available!

What do you like best about the product?

iCIMS is so easy to use and their customer service is superb. System is fully customizable and works as promised.

What do you dislike about the product?

The only complaint that we have is that sometimes emails sent from iCIMS to candidates get stuck in their "Junk Mail" folders because of the way that the sending email address is formatted.

What problems is the product solving and how is that benefiting you?

The system makes sorting though a high volume of candidates painless. Being able to have iCIMS integrated with our payroll system was huge for us.

What do you like best about the product?

iCIMS has completely streamlined our entire recruiting processes, enabling us to automate many of our operating procedures, allowing us to be more organized, efficient and interactive with our candidates.

What do you dislike about the product?

As we have configured the system to our department's needs, there have been a few tweaks we needed adjusted. iCIMS Helpdesk has been proactive, responsive and flexible in providing the support we need, and making the system work for us.

What problems is the product solving and how is that benefiting you?

We are working on ensuring that every applicant receives a response to their application, regardless of the status. iCIMS makes that easy with their customization features and actions.

Recommendations to others considering the product:

Go through the system as a Recruiter, an Administrator, a Hiring Manager, and an Applicant. Be familiar and understand what your platforms are displaying and how they function.

What do you like best about the product?

Ease of use, configurations, tracking management and friendly interface.

What do you dislike about the product?

Nothing aside from the cost, which is reasonable.

What problems is the product solving and how is that benefiting you?

Compliance with the dreaded OFCCP, internal HR compliance issues and effective candidate pipeline management.

Recommendations to others considering the product:

Buy it.

What do you like best about the product?

iCIMS is highly customizable and incredibly easy to navigate. The best feature though is their customer service responsiveness. When I have a problem or need help running a report, customizing a field, etc. I receive a quick response to my tickets or can get a support person on the phone immediately. I have not found this with other providers.

What do you dislike about the product?

A few of the updates to the platform have made certain features more cumbersome (e.g. information that used to be a click away is now buried a few clicks deep).

What problems is the product solving and how is that benefiting you?

Our hiring process has been streamlined, and OFCCP compliance has been made effortless through their partnership with Job Target.