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AI and NLP Based Chatbot of Gupshup is one of the best in the market
What do you like best about the product?
The team is focused on technology and keeps updating the latest tech in their stack. The Chatbot based on LLM / AI and NLP is one of the best in the market. Also, the console for the Bot journey is pretty good at creating decision tree-based structured flows. The Account manager Dhruv has been supportive and informative about the integration procedures.
What do you dislike about the product?
Some of the developers/ engineering managers seem to be facing difficult with customizing the solutions as per the clients requirements.
What problems is the product solving and how is that benefiting you?
Marketing messages, WABA integration, NLP and AI based chatbots help gain customer acquisition and also provide quick support to them
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Great service
What do you like best about the product?
Great service provided people like Dhruv Jain. Always available and on point resolutions mostly provided.
What do you dislike about the product?
Need a mechanism to reduce dlt dependencies
What problems is the product solving and how is that benefiting you?
Gupshup is our channel provider
Very good proactive support
What do you like best about the product?
Support from the team is fantastic. Every time you need to run a large scale engagement or we need some innovative solution on Whatsapp they are always helpful.
We have very heavy Whatsapp outbound messages volume. The API to send message has sclaed really well. The Way we receive the callbacks are also very reliable.
The CSMs have been very proactive in making sure that all the latest features of WABA are accessed by us and slo used in a proper manner.
We have very heavy Whatsapp outbound messages volume. The API to send message has sclaed really well. The Way we receive the callbacks are also very reliable.
The CSMs have been very proactive in making sure that all the latest features of WABA are accessed by us and slo used in a proper manner.
What do you dislike about the product?
Management of multiple business accounts
What problems is the product solving and how is that benefiting you?
We are running Whatsapp campaigns and bots at very high scale and we have not faced any outage or drop in messages.
Great customer service
What do you like best about the product?
Quick and efficient service in all aspects. Flawless execution of all requirements.
Easy to reach out to our account manager Dhruv Jain, and immediate support received.
Easy to reach out to our account manager Dhruv Jain, and immediate support received.
What do you dislike about the product?
There are no complaints or issues as of now.
What problems is the product solving and how is that benefiting you?
Sending SMS and WhatsApp messages to our customer base
Exceptional WhatsApp Marketing Software and Outstanding Customer Success Manager
What do you like best about the product?
I've been utilizing GupShup's WhatsApp and SMS marketing tools for a while. Our Customer Success Manager, Stuti Dubey, has gone above and beyond to make our experience rewarding. GupShup has proven to be an excellent asset to our marketing efforts.
The Ultimate Marketing Solution: GupShup
Gupshup offers us a potent set of tools for SMS and WhatsApp marketing that have made it feasible for us to interact with our audience in ways we never imagined. The platform's ease of use, dependability, and flexibility make it simple to develop compelling campaigns that produce noteworthy outcomes.
Stuti Dubey, our committed Customer Success Manager, has provided us with constant support and direction throughout our time with GupShup, which is one of its notable qualities. To make sure that our campaigns are not only successful but also customized to meet our unique demands, Stuti has consistently gone above and beyond. Her knowledge and dedication to our achievement have been crucial in helping us accomplish our marketing objectives.
I will conclude by emphasizing GupShup as your top choice for WhatsApp and SMS marketing. The software has unrivaled capabilities, and Stuti Dubey's commitment to making sure you succeed is simply admirable. Not only have GupShup and Stuti Dubey met our expectations, but they have continually surpassed them. I appreciate your excellent service.
The Ultimate Marketing Solution: GupShup
Gupshup offers us a potent set of tools for SMS and WhatsApp marketing that have made it feasible for us to interact with our audience in ways we never imagined. The platform's ease of use, dependability, and flexibility make it simple to develop compelling campaigns that produce noteworthy outcomes.
Stuti Dubey, our committed Customer Success Manager, has provided us with constant support and direction throughout our time with GupShup, which is one of its notable qualities. To make sure that our campaigns are not only successful but also customized to meet our unique demands, Stuti has consistently gone above and beyond. Her knowledge and dedication to our achievement have been crucial in helping us accomplish our marketing objectives.
I will conclude by emphasizing GupShup as your top choice for WhatsApp and SMS marketing. The software has unrivaled capabilities, and Stuti Dubey's commitment to making sure you succeed is simply admirable. Not only have GupShup and Stuti Dubey met our expectations, but they have continually surpassed them. I appreciate your excellent service.
What do you dislike about the product?
- Reporting email should be more intuitive, dashboard-based
- Mobile app for quick review.
- Mobile app for quick review.
What problems is the product solving and how is that benefiting you?
All of Above.
Great tool for Whatsapp promotions
What do you like best about the product?
Platform is comfortable in terms of technical aspects. Easy to create a Whatsapp template without any complicated things. Also the approval of the content gets in less than a minute time.
What do you dislike about the product?
Reports are quite complicated. At times we didn't get a proper click report for the selected date. Have raised a request to the team later it got resolved. So the improvement can be in report section.
What problems is the product solving and how is that benefiting you?
Gupshup always solves our Opt-In & Opt-Out of user contacts and report issues in a limited period fo time. I can say it is one of fast resolving service provider. Thanks for that
Very good product. Team support is very good. Easily integrated with many products like Zoho CRM
What do you like best about the product?
Easy Integration with CRM through API and Best support from the team.
What do you dislike about the product?
Up till nothing, I found a reason to dislike
What problems is the product solving and how is that benefiting you?
In crm , it is used for communication with customer through whatsapp
GUPSHUP review
What do you like best about the product?
Have used GUPSHUP for Whatsapp campaigns. Was easy to use
What do you dislike about the product?
Can make user journey more conmortable. Bit confusing
What problems is the product solving and how is that benefiting you?
Whatsapp marketing was made more easy and smooth
Best Platform for whatsapp Ads
What do you like best about the product?
Easy creation of templates and quick approval for the templetes, accurate tracking,
What do you dislike about the product?
Sometimes its show error while working with other integrated software
What problems is the product solving and how is that benefiting you?
We are reaching the right audience on the favourite platform whatsapp, in all possible format image, video or only text.
Great Low cost SMS Providers with great success rates.
What do you like best about the product?
Their solutions are cost-saving in terms of pricing and can handle delivering high loads of text messages. Messages delivered can be customized highly in terms of content by managing templates. Their APIs are available on web pages which is handy for developers to do initial testing.
What do you dislike about the product?
The SMS API parameters include JSON strings which can be tricky to work with for new programmers. It can be simplified to an extent considerably by just following the de-facto standard POST API standards data input.
What problems is the product solving and how is that benefiting you?
Gupshup provides low-cost solutions in SMS Marketing and Communications, providing SDKs for sending SMS to their client's customers. Clients need to worry about the implementation and content, and the rest of the tricky parts, like scaling and deliverability factors, are taken care of by them.
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