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Gupshup Whatsapp

GupShup Inc | 1

Reviews from AWS Marketplace

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External reviews

48 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Sumit C.

use as a whatsapp and sms service provider

  • February 08, 2024
  • Review verified by G2

What do you like best about the product?
Their Easy to use and user friendly dashboard is what I like most about the gupshup,and the support team is also great.
What do you dislike about the product?
the new Ui change it has brought is not that good
What problems is the product solving and how is that benefiting you?
It helps us to send whatsapp and sms , using our retention tool webengage.


    Gambling & Casinos

Gupshup: An amazing product with a great support team

  • January 23, 2024
  • Review verified by G2

What do you like best about the product?
We have been using Gupshup for quite some time now and our primary use case has been for SMS, RCS, & WhatsApp channel. There are a lot of players offering these services, but none come close to the quality, support, and the advanced capabilities gupshup has. The chatbot builder has been very instrumental in realizing the roi of WhatsApp & RCS channels. Our PoC is very responsive, and will cater to our queries/request with the utmost priority and makes sure that it get's closed asap.
What do you dislike about the product?
There are no major drawbacks as such in my experience.
What problems is the product solving and how is that benefiting you?
Currently, we are able to maximise our roi on whatsapp with the help of chatbots. Planning to scale this further for more use cases.


    Consumer Goods

Quality Service and best customer success team

  • November 09, 2023
  • Review provided by G2

What do you like best about the product?
The quality of service is good and customer support is excellent. We use SMS marketing and Whatsapp Marketing communication and Gupshup has also stood by the service that it provides.

The customer support team and our Customer Success Manager - Sai Krishna Ramagiri has been always on top of all the latest updates and our company was exposed to latest trends in the market
What do you dislike about the product?
Nothing for now. But they can do better in analytics
What problems is the product solving and how is that benefiting you?
Gupshup is solving the Whatsapp marketing communication service and SMS marketing services. it is benefitting by ensuring appropriate delivery of communication.

We have also started their chat bot builder journey and RCS feature which are quite user friendly and intuitive to use.


    Mohammed T.

AI and NLP Based Chatbot of Gupshup is one of the best in the market

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
The team is focused on technology and keeps updating the latest tech in their stack. The Chatbot based on LLM / AI and NLP is one of the best in the market. Also, the console for the Bot journey is pretty good at creating decision tree-based structured flows. The Account manager Dhruv has been supportive and informative about the integration procedures.
What do you dislike about the product?
Some of the developers/ engineering managers seem to be facing difficult with customizing the solutions as per the clients requirements.
What problems is the product solving and how is that benefiting you?
Marketing messages, WABA integration, NLP and AI based chatbots help gain customer acquisition and also provide quick support to them


    Shivam B.

Great service

  • November 03, 2023
  • Review provided by G2

What do you like best about the product?
Great service provided people like Dhruv Jain. Always available and on point resolutions mostly provided.
What do you dislike about the product?
Need a mechanism to reduce dlt dependencies
What problems is the product solving and how is that benefiting you?
Gupshup is our channel provider


    Chirag K.

Very good proactive support

  • October 31, 2023
  • Review verified by G2

What do you like best about the product?
Support from the team is fantastic. Every time you need to run a large scale engagement or we need some innovative solution on Whatsapp they are always helpful.

We have very heavy Whatsapp outbound messages volume. The API to send message has sclaed really well. The Way we receive the callbacks are also very reliable.

The CSMs have been very proactive in making sure that all the latest features of WABA are accessed by us and slo used in a proper manner.
What do you dislike about the product?
Management of multiple business accounts
What problems is the product solving and how is that benefiting you?
We are running Whatsapp campaigns and bots at very high scale and we have not faced any outage or drop in messages.


    Airlines/Aviation

Great customer service

  • October 27, 2023
  • Review provided by G2

What do you like best about the product?
Quick and efficient service in all aspects. Flawless execution of all requirements.
Easy to reach out to our account manager Dhruv Jain, and immediate support received.
What do you dislike about the product?
There are no complaints or issues as of now.
What problems is the product solving and how is that benefiting you?
Sending SMS and WhatsApp messages to our customer base


    Shreyas P.

Exceptional WhatsApp Marketing Software and Outstanding Customer Success Manager

  • October 10, 2023
  • Review verified by G2

What do you like best about the product?
I've been utilizing GupShup's WhatsApp and SMS marketing tools for a while. Our Customer Success Manager, Stuti Dubey, has gone above and beyond to make our experience rewarding. GupShup has proven to be an excellent asset to our marketing efforts.

The Ultimate Marketing Solution: GupShup

Gupshup offers us a potent set of tools for SMS and WhatsApp marketing that have made it feasible for us to interact with our audience in ways we never imagined. The platform's ease of use, dependability, and flexibility make it simple to develop compelling campaigns that produce noteworthy outcomes.


Stuti Dubey, our committed Customer Success Manager, has provided us with constant support and direction throughout our time with GupShup, which is one of its notable qualities. To make sure that our campaigns are not only successful but also customized to meet our unique demands, Stuti has consistently gone above and beyond. Her knowledge and dedication to our achievement have been crucial in helping us accomplish our marketing objectives.

I will conclude by emphasizing GupShup as your top choice for WhatsApp and SMS marketing. The software has unrivaled capabilities, and Stuti Dubey's commitment to making sure you succeed is simply admirable. Not only have GupShup and Stuti Dubey met our expectations, but they have continually surpassed them. I appreciate your excellent service.
What do you dislike about the product?
- Reporting email should be more intuitive, dashboard-based
- Mobile app for quick review.
What problems is the product solving and how is that benefiting you?
All of Above.


    Bhanu T.

Great tool for Whatsapp promotions

  • June 28, 2023
  • Review verified by G2

What do you like best about the product?
Platform is comfortable in terms of technical aspects. Easy to create a Whatsapp template without any complicated things. Also the approval of the content gets in less than a minute time.
What do you dislike about the product?
Reports are quite complicated. At times we didn't get a proper click report for the selected date. Have raised a request to the team later it got resolved. So the improvement can be in report section.
What problems is the product solving and how is that benefiting you?
Gupshup always solves our Opt-In & Opt-Out of user contacts and report issues in a limited period fo time. I can say it is one of fast resolving service provider. Thanks for that


    Vishal S.

Very good product. Team support is very good. Easily integrated with many products like Zoho CRM

  • June 15, 2023
  • Review provided by G2

What do you like best about the product?
Easy Integration with CRM through API and Best support from the team.
What do you dislike about the product?
Up till nothing, I found a reason to dislike
What problems is the product solving and how is that benefiting you?
In crm , it is used for communication with customer through whatsapp