Gupshup Whatsapp
GupShup IncReviews from AWS customer
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Great WhatsApp platform with strong features. Project timelines could be improved
What do you like best about the product?
WhatsApp platform provided by gupshup is impressive in terms of functionality & features. It comes with a wide range of features and supports seamless API integration, which makes it easy to connect with our internal systems. The user interface is intuitive, and the platform is well-suited for both marketing campaigns and customer service workflows.
What do you dislike about the product?
One area that needs attention is execution speed. While the platform is capable, certain actions or processes take longer than expected. This can slow things down, especially when working under tight timelines or managing multiple projects
What problems is the product solving and how is that benefiting you?
We were heavily reliant on SMS campaigns, which led to low conversion rates and limited user engagement. It was a challenge to create personalized, interactive communication that truly resonated with our audience. With Gupshup’s feature-rich WhatsApp platform, we’ve seen a significant boost in conversion rates and overall engagement. The ability to run more targeted, interactive campaigns through WhatsApp has allowed us to connect with customers more effectively and drive better results.
Powering Seamless Messaging for Businesses
What do you like best about the product?
Gupshup has multiple platforms like SMS and WhatsApp, RCS, Bot services and has good support and secrecy systems. It's user friendly and helps communicating with customers efficiently. Also they come up different use cases to help us grow our ROI's and use updated marketing practices available in the market. Also, they can handle the volume of communications to run smoothly during any flash sales or deals.
What do you dislike about the product?
NA, the team is co-operative and helps tackle all problems but there are some times when the support responds late.
What problems is the product solving and how is that benefiting you?
Gupshup has multiple platforms like SMS and WhatsApp, RCS, Bot services and has good support and secrecy systems. The support team and the overall team is good. Through gupshup we have explored multiple new trends and ways to get better ROI's, be it different types of whatsapp templates, new rcs channel etc.
Seamless Communication
What do you like best about the product?
I've been using Gupshup to manage my customer communication. The platform is user-friendly, with intuitive tools for building automated workflows and personalized messaging.
Its integration with multiple channels like WhatsApp, SMS, and web push ensures that we can connect with our audience wherever they are, making our CRM campaigns highly effective.
What I love most is the reliability—messages are delivered on time, and the API performance is solid. Plus, their support team is prompt and helpful whenever we have questions.
Its integration with multiple channels like WhatsApp, SMS, and web push ensures that we can connect with our audience wherever they are, making our CRM campaigns highly effective.
What I love most is the reliability—messages are delivered on time, and the API performance is solid. Plus, their support team is prompt and helpful whenever we have questions.
What do you dislike about the product?
I think tool should be more inclined towards integration with the CRM tool like Clevertap, Moengage.
What problems is the product solving and how is that benefiting you?
All in one place like SMS, WA, Email. I don't have to rush to multiple places for my CRM needs. For a robust messaging solution, Gupshup is worth it. Highly recommended!
Gupshup as an efficient Whatsapp marketing communication tool
What do you like best about the product?
Gupshup is easy to use, with a number of features to conduction various types of Whatsapp communications and helps in timely scheduling of campaigns and has easy integration with our marketing automation tools, with timely customer support.
What do you dislike about the product?
It has more scope of making the whatsapp marketing better for end to end campaign management from business to consumer
What problems is the product solving and how is that benefiting you?
Gupshup is hlping in promoting and bringing about relevant information about the product or service to market which helps improve brand image and visibility to the customer along with helping in communicating relevant information and assisting with customer queries.
Best tool for all the communciaitons
What do you like best about the product?
They have very good CSM and support team is very fast
What do you dislike about the product?
Integration is bit difficult and some interfacee is very confusing
What problems is the product solving and how is that benefiting you?
All the communicatino realted problems gets solved very easy
Great experience
What do you like best about the product?
Flexibility and teams ownership. Keep it up
What do you dislike about the product?
More insights might help. Let's resolve together
What problems is the product solving and how is that benefiting you?
Connecting with customer with right CTA
Great WhatsApp crm
What do you like best about the product?
Easy to integrate with your product and setup
What do you dislike about the product?
Nothing much, onboarding can be bit smoother
What problems is the product solving and how is that benefiting you?
Multi agents WhatsApp communication
Automated responses
Automated responses
BSP FOR EVERY API PROVIDER
What do you like best about the product?
1) Gupshup has been very easy and effective BSP provider
2) They have easy implementation and Documentation
3) They have cloud APIs which helps for any API providers to implement them for faster service to be provided to the end customer
4) Gupshup has a very effective and good support team for any assistance required
5) Gupshup Documentation has helped for easy integration with our backend as a BSP
2) They have easy implementation and Documentation
3) They have cloud APIs which helps for any API providers to implement them for faster service to be provided to the end customer
4) Gupshup has a very effective and good support team for any assistance required
5) Gupshup Documentation has helped for easy integration with our backend as a BSP
What do you dislike about the product?
1) They dont have genric dashboard for all the team members
What problems is the product solving and how is that benefiting you?
1) Gupshup has solved many cloud APIs problem with was not been solved by other BSPs
2) Gupshup has been very helful and quick with any issues raised
3) The API documentation is very easy for intergration and implementation
2) Gupshup has been very helful and quick with any issues raised
3) The API documentation is very easy for intergration and implementation
Dependable, feature-rich, and intuitive platform for scalable WhatsApp campaigns.
What do you like best about the product?
Gupshup has revolutionized the way we communicate via WhatsApp. It is easy to use and has many features that make it suitable for both transactional and promotional messaging. The smooth API integration has made it simple to sync data with our internal systems, saving us a great deal of manual labor.
Gupshup's ability to manage high volume messaging is one feature that truly sticks out; even during flash sales or other traffic spikes, it operates flawlessly. Additionally, it is not restricted to WhatsApp; it functions seamlessly with chatbots, RCS, and SMS, making it a strong all-in-one platform for connecting with clients wherever they may be.
The group is also a pleasure to collaborate with; they consistently share fresh concepts, industry best practices, and strategies for campaign optimization.
Gupshup's ability to manage high volume messaging is one feature that truly sticks out; even during flash sales or other traffic spikes, it operates flawlessly. Additionally, it is not restricted to WhatsApp; it functions seamlessly with chatbots, RCS, and SMS, making it a strong all-in-one platform for connecting with clients wherever they may be.
The group is also a pleasure to collaborate with; they consistently share fresh concepts, industry best practices, and strategies for campaign optimization.
What do you dislike about the product?
Gupshup has the drawback of being difficult for beginners to use. It may take some time to become accustomed to all the settings because of its somewhat steep learning curve despite its feature-rich interface. To help new users get the most out of the platform, the documentation could also be more thorough.
What problems is the product solving and how is that benefiting you?
Gupshup is a robust messaging app that helps companies maintain relationships with their clients. It solves the widespread issue of disjointed communication and slow responses by combining chatbot and messaging app tools.
Gupshup has the following advantages:
All-in-one messaging: Gupshup makes it simple to handle all client communications by integrating social media, WhatsApp, and SMS into one area.
Intelligent automation: It lets you create chatbots that can answer frequently asked questions in a flash, freeing up your team to work on more difficult projects.
Designed to expand: Regardless of the size of your company, Gupshup can grow with you to ensure that your customer service stays seamless regardless of the volume of interactions you have.
To put it briefly, Gupshup facilitates smooth customer communication.
Gupshup has the following advantages:
All-in-one messaging: Gupshup makes it simple to handle all client communications by integrating social media, WhatsApp, and SMS into one area.
Intelligent automation: It lets you create chatbots that can answer frequently asked questions in a flash, freeing up your team to work on more difficult projects.
Designed to expand: Regardless of the size of your company, Gupshup can grow with you to ensure that your customer service stays seamless regardless of the volume of interactions you have.
To put it briefly, Gupshup facilitates smooth customer communication.
smooth and work friendly
What do you like best about the product?
easy to use time-saving , feedback support
What do you dislike about the product?
slowness and sometimes facing refresh issues
What problems is the product solving and how is that benefiting you?
Gupshup addresses the need for streamlined and efficient conversational experiences across multiple channels, which benefits me by providing a robust platform for engaging with users and delivering relevant information and assistance effectively.
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