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Great partnership exhibited by our points of contact
What do you like best about the product?
the quick response time and understanding of our business
What do you dislike about the product?
sometimes there are large gaps in meetings or connections
What problems is the product solving and how is that benefiting you?
moving to a self driven customer ordering system
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Amazing Product & Excellent Support Team
What do you like best about the product?
There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Over and above this, I admire the team's willingness to consistently deliver above and beyond what is asked and take up even last-minute requirements.
What do you dislike about the product?
Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.
What problems is the product solving and how is that benefiting you?
Providing an excellent platform for a pitch-perfect Customer Support System and building the next-level conversational commerce medium is the crucial problem that Gupshup is solving for us. We already had some systems in place, but the kind of capabilities which Gupshup is building for us will make the overall design even better.
High touch support
What do you like best about the product?
High touch support from Gupshup's end has helped us through many operational challenges that we faced in the past few months
What do you dislike about the product?
Maybe the TAT is an area of concern. I'm sure the team is already looking into it.
What problems is the product solving and how is that benefiting you?
CRM through WhatsApp. Helping us re-activate users.
Pretty good - functioning with out any issues except few glitches in SMS
What do you like best about the product?
Seamless API integration and support available during issues from RM.
What do you dislike about the product?
Email and WhatsApp work fine - but they should allow new companies to start with a verified business account in WhatsApp (displaying the company name) - while I understand its controlled by Facebook, being their top partner in India, they should convince them.
What problems is the product solving and how is that benefiting you?
They help us with multiple-channel support.
Integrated their Email, SMS and Whatsapp services to send notifications to our customers.
Integrated their Email, SMS and Whatsapp services to send notifications to our customers.
Decent experience
What do you like best about the product?
Gupshup has an ecosystem for both SMS and WhatsApp, that is helpful. Help from the account manager is available quite on the go.
What do you dislike about the product?
However, we faced issues in the following -
1. WhatsApp - Hassle in getting WhatsApp account created; TAT is high; the WhatsApp bot-development team is not experienced and reluctant to meet any new requirement that comes; we had to take production back into our hands because of the team's competence and attitude.
2. SMS - We are facing issue in sending out the SMS successfully.
3. Too many platforms for both SMS & WhatsApp.
1. WhatsApp - Hassle in getting WhatsApp account created; TAT is high; the WhatsApp bot-development team is not experienced and reluctant to meet any new requirement that comes; we had to take production back into our hands because of the team's competence and attitude.
2. SMS - We are facing issue in sending out the SMS successfully.
3. Too many platforms for both SMS & WhatsApp.
What problems is the product solving and how is that benefiting you?
NA
Company services are very good but support very poor
What do you like best about the product?
I can say WhatsApp services preety much good but I m not happy with the support part
What do you dislike about the product?
I was trying more than 19 times for sales quotation but no responsibility from his sales team side
What problems is the product solving and how is that benefiting you?
I am using this application for bulk WhatsApp
Gupshup is a decent service provider when it comes to SMS & WhatsApp services
What do you like best about the product?
1. SMS service is good . Hight throttle limit of messages.
What do you dislike about the product?
1. WhatsApp service is OK. At times they don't give accurate reasons for the failure of delivery of WhatsApp messages.
What problems is the product solving and how is that benefiting you?
1. One of the good SMS & WhatsApp service provider in the market. You can use their service to send promotional & transactional WhatsApp & SMS messages
Recommendations to others considering the product:
It's a decent platform for WhatsApp & SMS but there is a scope for improvement in its support services.
A chatbot provider company rated as top 10 by Hacker Noon
What do you like best about the product?
The very simple integration by rest apis on every platform because no need to do different type of implementation you can do the same implementation for different platforms.
What do you dislike about the product?
First of all they are not having any free plan and another one is slow support system they can take some time in your every query on support at the time of implementation.
What problems is the product solving and how is that benefiting you?
There are much development required to implement the WhatsApp support system of our application but gapshup resolved that problem and we can implement the WhatsApp support system easily for any app at very minimal cost. This is a very best user engagement tool.
Recommendations to others considering the product:
If you want to implement a very quick chat boat in your project then you can start with gupshup they are the best in this category.
Easy to integrate CRM tool
What do you like best about the product?
Whatsapp integration of GupShup is really cool. This helps small brands to plug and use the software.
What do you dislike about the product?
The UI could have been better as its confusing at times.
What problems is the product solving and how is that benefiting you?
We have integrated whatsapp using Onflo for abandon cart recovery
Recommendations to others considering the product:
Can have better UI
Best leading conversational messaging platform
What do you like best about the product?
gupshup helps to customer engagement through conversational messaging
What do you dislike about the product?
Sometimes its difficult to export the reports
What problems is the product solving and how is that benefiting you?
Engaging with users through SMS & whatsapp
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